Management strategies of healthcare institutions e learning course lecture 7_ka

1. Course Developed by: Dr. Khaled Abdelhalim, Assistant Professor
Public Policy and Administration Department, The American University in Cairo
Management Strategies
for Healthcare Institutions
Lecture Seven:
GUIDELINES FOR IMPROVING MANAGEMENT
OF HEALTHCARE INSTITUTIONS

2.  Understand the framework conditions needed to support
improvement of management of healthcare institutions
 Know how to clarify mandates of healthcare institutions
 Be familiar with the capacity development measures
needed to prepare for implementing strategic planning of
healthcare institutions
 Comprehend the strategic change management process
and how to introduce and sustain strategic management
of healthcare institutions
Lecture Seven: Objectives

3. Management Strategies for Healthcare Institutions
Lecture Seven: Guidelines for Managing
Healthcare Institutions
Lesson One:
GUIDELINES FOR IMPROVING MANAGEMENT
OF HEALTHCARE INSTITUTIONS

4. Enabling Framework
Mandates & Principles
Strategic Planning
Strategic Change
Management
Guidelines for Improving Management of
Healthcare Institutions
Ensuring that the framework conditions are
favorable for improving management of
healthcare institutions
Setting mandates & principles + agreeing on
them with managers & staff of the institution
Conducting the strategic planning process: vision,
mission, SWOT analysis, issues identification,
strategic options & action plan
Implementing the strategic plan through strategic
change management approach (Incentive scheme,
well-designed M&E system, etc.)
Capacity Development Developing capacities of management & staff on
the new management modes of operation

5. Enabling Framework
 Enabling public policy environment
 Supportive legislative framework
 Resource allocation
 Support of controlling institutions (Ministry of Health,
for example)

6. Mandates and Principles
 Which mandates? (according to establishment decree,
contract, law, etc.):
Which functions or services to be provided?
 Which principles that form the reference for the
management of the institution?
Good governance,
customer orientation,
quality assurance,
etc.

7. Strategic Planning
 Mandating the strategic planning process
 Good preparation & involving all internal stakeholders
 Conducting the strategic planning process: vision,
mission, SWOT analysis, issues identification, strategic
options & action plan
 Endorsing the strategic plan

8. Capacity Development
 Need for Capacity Development (CD): new roles,
responsibilities & modes of management
 Planning for CD: capacity & training needs assessment
 CD measures:
- Training
- On the job training
- Field visits and experience exchange
- Awareness-raising seminars
- Retreats and workshops

9. Strategic Change Management
 Radical changes in the way the institution is being
managed that require Strategic Change Management:
- Keep presenting the strategic plan, vision, principles,
etc. that form the desirable change
- Set indicators of success & “improved performance”
- Create attractive incentive scheme
- Design M&E system based on indicators of the
strategic plan and the improved performance
- Document and disseminate achievements of
improving performance