Basic Communication Skills

1. Communication Skills
Module 1
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2. Let’s have some fun!
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3. 3
Module 1
Introduction to Communication Skills

4. Agenda
1. Basics of communication
(a) What is communication?
(b) The communication process
(c) Types of Communication:
• One-way
• Two-way
• One-to-many
2. Components of Communication
(a) Components
(b) Practicing Communication
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5. Agenda (contd)
3. Communication Styles
• Styles
• Identifying communication styles
4. Features of Effective Communication
5. Benefits of Effective Communication
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6. 6
Basics of Communication

7. What are the most common ways
we communicate?
Written Word

8. What is Communication?
Communication takes place when the ideas from
your mind are transferred to another’s and arrive
intact, complete, and coherent.
Communication is the transmission of an idea or
feeling so that the sender and receiver share the
same understanding.

9. The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

10. Types of Communication
One-way communication
Two-way communication
One to many

11. Components of Communication
Verbal Communication
(What we say)
Vocal communication
(How we say it)
Non-verbal
communication
(Body-language)

12. Practicing Components of Communication
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13. Communication Styles
1. Assertive
2. Aggressive
3. Passive
4. Passive-aggressive
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14. Identifying Communication Styles
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15. Features of Effective Communication
• Active Listening
• Eye contact
• Posture
• Clarity & Precision
• Simple language
• Linkage & flow
• Aim or goal
(message)
• Questioning skills
• Avoid repetition

16. Benefits of Effective Communication
• Quicker problem solving
• Better decision making
• Steady work flow
• Strong business
relations
• Better customer service
• Better professional
image

17. Questions?
17
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