Table of Contents. ORGANIZATIONAL TRAINING EMPOYEE TRAINING TRAINING METHODS TRAINING EVAUATION SOURCES CITED PAGE APPENDIX Cottrell Home Daycare 23 Cottrell Home Daycare Organizational Training: “involves identifying whether training supports the company's strategic direction; whether managers, peers, and employees support training activity; and what training resources are available.” (Noe, 2008, pg. 98). The Cottrell Home Day Care will be training its employees known as provider’s assistant on the safety of the day care children. As we move along throughout the organizational analysis of the day care we will first look at how the training content could affect our employee’s relationship with our customers. Our training will give employees confidence in communicating with customers on how they are capable of performing key emergency situations such as CPR, and fire drills. What the partners need to know about the program is the state of Illinois regulated laws of training, a full detail of every training needed necessary for the day care safety as a whole. The program aligns with the strategic need of the business because it meets the safety standards required by the day care laws, and gives a recruiting edge over the competitors. It offers the customers a sense of secure safety. Organizational resources are always great sources to be devoted to a business especially in child care services. Good organizational resources that are being devoted to Cottrell Home Day Care are: American Heart association which is used to help aid in CPR training, along with Child Care Aware (CAA) a program of the National Association of Child Care Resource & Referral Agencies (NACCRRA), has information for parents and providers and links to local Child Care Resource and Referral agencies (CCR&R). CCA is funded in part by the Office of Child Care, Office of Family Assistance, Administration for Child and Families, U.S. Department of Health and Human Services. In order for our training to succeed the owner/director of the business has to be patience, knowledgeable of emergency procedures and proficient to be able to teach the peers proper tools in training. What is needed from the peers to succeed, is knowledge, proficiency, patience and the willingness to learn. What features of the work environment that can interfere with training is lack of staff, whether, and a undereducated staff that does not have the concept or ability to learn basic training skills. Outside of the director of the business itself to help ensure training we will provide a specialist from the Illinois Department of Children Services who will assist in training. After the training is completed the employees will see this training as a reward because now they have learned new techniques that will assist them further in their life’s, knowing how to evacuate a building during a fire drill and especially knowing CPR can help these employ ...

1. Table of Contents.
ORGANIZATIONAL TRAINING
EMPOYEE TRAINING
TRAINING METHODS
TRAINING EVAUATION
SOURCES CITED PAGE
APPENDIX
Cottrell Home Daycare
23
Cottrell Home Daycare
Organizational Training: “involves identifying whether training
supports the company's strategic direction; whether managers,
peers, and employees support training activity; and what
training resources are available.” (Noe, 2008, pg. 98). The
Cottrell Home Day Care will be training its employees known as
provider’s assistant on the safety of the day care children. As
we move along throughout the organizational analysis of the
day care we will first look at how the training content could
affect our employee’s relationship with our customers. Our
training will give employees confidence in communicating with
customers on how they are capable of performing key
emergency situations such as CPR, and fire drills.

2. What the partners need to know about the program is the state
of Illinois regulated laws of training, a full detail of every
training needed necessary for the day care safety as a whole.
The program aligns with the strategic need of the business
because it meets the safety standards required by the day care
laws, and gives a recruiting edge over the competitors. It offers
the customers a sense of secure safety.
Organizational resources are always great sources to be devoted
to a business especially in child care services. Good
organizational resources that are being devoted to Cottrell
Home Day Care are: American Heart association which is used
to help aid in CPR training, along with Child Care Aware
(CAA) a program of the National Association of Child Care
Resource & Referral Agencies (NACCRRA), has information
for parents and providers and links to local Child Care Resource
and Referral agencies (CCR&R). CCA is funded in part by the
Office of Child Care, Office of Family Assistance,
Administration for Child and Families, U.S. Department of
Health and Human Services.
In order for our training to succeed the owner/director of the
business has to be patience, knowledgeable of emergency
procedures and proficient to be able to teach the peers proper
tools in training. What is needed from the peers to succeed, is
knowledge, proficiency, patience and the willingness to learn.
What features of the work environment that can interfere with
training is lack of staff, whether, and a undereducated staff that
does not have the concept or ability to learn basic training
skills.
Outside of the director of the business itself to help ensure
training we will provide a specialist from the Illinois

3. Department of Children Services who will assist in training.
After the training is completed the employees will see this
training as a reward because now they have learned new
techniques that will assist them further in their life’s, knowing
how to evacuate a building during a fire drill and especially
knowing CPR can help these employee advance them in their
careers in child care and can also gain them to higher position
in this field.
Task analysis: “results in a description of work activities,
including tasks performed by the employee and the knowledge,
skills, and abilities required to complete the tasks” (Noe, 2008
pg. 110). The employee’s task regarding the safety of a fire
drill procedure will be to gather all of the children evaluate
everyone out of the building, and then they will walk to our safe
house which is across the street and contact the fire department
as well as the parents. We randomly evaluate our employee’s
ability to handle these situations in real life by conducting
random fire and other safety drills with the children. Training
for CPR will consist of a specialist from Pulse CPR coming to
the training session and displaying as well as hands on activities
to the employees. The task for the employees in this situation is
to perform CPR on any child that is enrolled in the day care
whether it consists of them being unconscious or possibly
chocking from any food. Contacting 911 will also be a task
performed by employees if any CPR situation occurred.
Person Analysis “Helps to identify employees who need
training, that is, whether employees' current performance or
expected performance indicates a need for training.”(Noe, 2008,
pg.102) Person analysis in the business of home day care will
be determined if an employee needs training is by their lack of
not fully completing fire drills and CPR. If a employee does not
follow through with all guidelines of double checking to make
sure all children are out of the building, they will need to be
trained. If a child is eating and accidentally chokes on their

4. food and an employee is unable to perform proper CPR then that
requires for immediate training.
Employee Training
Employee training is whereby businesses identify skill gaps that
exist amongst their employees and device strategies to reduce
the skill gaps. Employee training thus can be done through
lectures, work based training or by an external party. The aims
o employee training is to improve employee efficiencies as well
as improve employee production quality or increase the levels
of output. Organizations that do not conduct training to their
employees will experience low production output, a low
competitive workforce as compared to their competitors,
customer dissatisfaction as a result of the reduced quality of
output as well as a reduction in profit in the case of an unskilled
daycare providers. For training to be successful and well
planed, the trainers need to come up with an employee training
schedule. (Sidharth Thakur 2012).
Employee training schedule
When planning a training program for employees, setting up a
proper training schedule as well as communicating it to the
employees should be the top most priority of any business that
want to conduct training to their employees, this should mostly
be done by large organizations that want to conduct training to a
large number of employees due to the complexity of the training
program. Thus an organization training schedule template is
what organizations need to inform their employees about how
the training program will be conducted. (Stacy 2010) The
effectiveness of a training program depends on how well
employee's have been informed about the program as well as
the kind of attendance the program seeks. To ensure these two
things succeed, the schedule of the training program must be
available to all the employees in question before the start of the
training program. (Sidharth Thakur 2012).
Contents of an employee training schedule
An employee training schedule contains three important pieces
of information, they include

5. Training Program Details: The top of the training schedule
shows the name of the training program, the total number of
hours it will take to complete the training, the proposed start
and finish date and the name/department of the training
coordinator. (Edwards 2010).
Training Summary: The second part will have the basic
structure of the training. This will include the training modes as
well as how many hours will be dedicated to each of the
modules. (Edwards 2010).
Detailed Training Schedule: Here, the hourly schedule for the
training program will be detailed out. The other relevant
information regarding each sessions such as the time, the place
session is the name of the trainer who will be facilitating the
training session can be displayed here. Ginny (Edwards 2010).
Those that will be attending are the providers assistants, and the
trainers. Cottrell Home Day Care believes that if their
employees are well trained, safety will always be higher. We
will also be conducting training to the employees regarding
communication because we strongly believe that when
employees are well trained, output will always remain high.
Training will be conducted by the Illinois Department of
Children Services who specializes in training employees on
behalf of daycare businesses.
Cost-benefit of your training
Cost–benefit analysis is a systematic process of calculating and
comparing results against efforts.
In our case, since we will be conducting training on our sales
employees, if sales go up by 20% as a results of training if we
assume that the 20% translates to $ 1,000,000 while the costs of
training were just $ 200,000, the company would have benefited
by $ 800,000 as a result of the training efforts.
In the case of conducting training to our employees in the
production department, if production goes up by 40% as a result

6. of the training efforts if we assume that 40% of production
increase translates to $ 6,000,000 while the costs o training
were just $ 1,000,000, the company would have benefited by $
5,000,000 as a result of training efforts conducted to the
employees in the production department.
ROI(Return on investment).
ROI is the same as benefits, thus benefits of conducting training
on the employee assistants= $ 8,000,000.
While the benefits of conducting training on the employees in
the production department will be $ 5,000,000.
How training will lead to transfer of training
Employers will first conduct employee evaluation so as to
identify the sill gaps of employees. They will then train
employees according to the skill gaps that the employees
posses. For example, if the provider's assistant's lack
communication skills, training will be conducted to employees
on how they can approach clients.
Training Method's
The training technique is its most important element in creating
an employee that is suitable for the job. In addition adds
productivity, progress and a strong employee
development.("Training of employees," 2011) If an when
training is not provided it leads poor performance, and sets
trainee up for failure of the employees. The employee's need to
be educated, and of high quality working in the child care
industry. The risk factor of working with children is high, and
to avoid potential problems that could arise in the event the
training was poor. (Bureau of Labor Statistics, 2012) In the
following paper, an analysis will be completed of three different
training methods that Cottrell Home Daycare has decided on.

7. Once each of the three are evaluated than we will make a
conscious choice on the best option.
Interactive Methods this includes group discussions, role
playing and quizzes.
("blr.com," 2012)
Advantages:
· The interactive sessions will hopefully keep trainees engaged,
and potentially will retain more information. which makes them
more receptive to the new information.
· Makes learning more enjoyable for the trainees
· Current employees can help pass on their personal knowledge
to the newer employee's.
· This type of training would be helpful in obtaining feedback
on the trainer, and how the trainee feels about the information
they are learned.
Disadvantages:
· This kind of training can take up a substantial amount of time
especially when using quizzes, and discussions.
· Since this form of training is not structured completely the
trainer will have to cautiously cover all the necessary
information.
Hands on training such as coaching, and performing
demonstrations.
("blr.com," 2012)

8. Advantages
· Great training method for teaching the most up to date
information
· Through the use of “job shadowing” will help determine their
worth on the job immediately.
· Creating a good support system to the employee's
Disadvantages
· Only is helpful when there is not a large group to train
· This can be an expensive method
· Takes away time from the main caretaker
Blended learning approach ("blr.com," 2012)
Advantages
· Keeps all kinds of audiences engaged
· Targets a variety of learning styles
· Is helpful when teaching a variety of subject matter
Disadvantages
· Some training may not meet the compliance requirements
· Budget constraint on a small business like a home day care
· Subject matter may not be taught appropriately.
Cottrell Home Daycare has come to the conclusion on what
training to use, after having conducted the analysis above. The

9. best approach has been decided by utilizing the learning
approach. This will enable us to train our employee's by using
specific methods from different training techniques. The first
form of training will be the on the job experience of being a job
shadow. This will include time for the employee to practice
introductions to the children, participate in activities to get to
know them. Showing the interviewee how to clean, and book
keep information. Quizzes will be utilized after seminars, by
providing them questions to the material having been taught.
There are specific certifications that need to be obtained to
legally be able to work with children. Combined with the other
two interactive discussions will be used to help more
preparation by becoming comfortable with the other staff which
is just as important as with the children. When deciding on this
training method many questions were sub consciously
considered. The amount of employee's in the training, there
maybe a few hires, but job shadowing could be arranged one at
a time. The amount of space has been assessed to be able to
hold discussions in a nice environment. There is appropriate
trainers to help with all the material that needs to be covered.
“Evaluation involves the assessment of the effectiveness of the
training programs.”("Training evaluation -,") Cottrell Home
Day Care has created a training evaluation to help immediately
fix any potential future problems that may emerge in the
training development. To be prepared is essential, to help move
forward in a positive direction. In this section of the project we
will be determining what exact training is relevant to the
provider's assistant position. A determination in what will help
improve the performance of the employee's. When working in a
daycare provider setting it is important that these employee's
successfully retain all the information needed. This includes
helping the employees understand why they need to do things a
certain way. By considering the service being provided to
children during this stage in their life is when one learns the
most, and much stress must be pressed on creating this safe,
educational, fun environment.

10. The first part of this assignment is to identify the method of
training evaluation, and support the reason for using this
method. Based upon Cottrell Home Day Care's business the
appropriate evaluation is called course feedback questionnaire.
The amount of training for new provider's assistant's consists of
a variety of different requirements. This method is also know as
SMILE sheets, and will be essential to obtaining information on
feedback of the training courses required.(Rae, 2010) In
addition, how helpful was the material's provided, quality of the
instructor conducting the training, and environment in which the
class took place. Pending on how well the instructor conducted
the training much can be learned on quality trainer. If someone
has poor reviews then maybe there are changes that needed to
be made. Since working with children can be a serious business,
there will be an additional method used to measure the amount
of information the trainee's actually retained. This method is
identified as a learning measurement, and will include test,
interviews, and direct observation.(Rae, 2010) Combining all
these methods will ensure you have “A” grade employee's,
otherwise know as top grading in human resource management.
Following this paragraph, will include the assessments used to
evaluate the training provided.(Gusdorf, 2009)
Business owners cannot afford to not evaluate their training.
There are many benefits for the evaluation process which helps
improve the over all quality of the training being offered. For
Cottrell Home Day Care obtaining feedback through a survey,
taking test on important matters, then intergrating in job
development. When time is invested and an honest evaluation is
conducted than this will go beyond management, but better
client relationships. When companies fail to acknowledge
issues, then their only digging themselves a hole. There is
always improvements that could be made in every business, it is
about being proactive.

11. Evaluation ensures accountability. Training evaluation ensures
that training programs comply with the competency gaps and
that the deliverables are not compromised upon.
Checking the cost of evaluation ensures that the training
programs are effective in improving the work quality, employee
behaviour, attitude and development of new skills within the
employee within a certain budget. Feedback to the trainer and
training evaluation also acts as a feedback to the trainer or the
facilitator and the entire training process. Since evaluation
accesses individuals at the level of their work, it gets easier to
understand the loopholes of the training and the changes
required in the training methodology.
In this paper, please note has stated that in the childcare
industry, this can be a risky business. The evaluations are to
truly see how much information is retained by each employee
individually. In order to better understand provided below is a
list of all the responsibilities of the provider's assistant's. By
understanding the roles of this job, is a key factor in
understanding there is no room for many mistakes.
According to the Bureau of Labor Statistics the following is the
description of responsibilities that must be understood to have a
succesful training. Supervise and monitor the safety of children
in their care. Prepare meals and organize mealtimes and snacks
for children. Help children keep good hygiene. Change the
diapers of infants and toddlers Organize activities so that
children can learn about the world and explore interests
Develop schedules and routines to ensure that children have
enough physical activity, rest, and playtime. Watch for signs of
emotional or developmental problems in children and bring the
problems to the attention of parents. Keep records of children’s

12. progress, routines, and interests.
Works Cited
Training Needs Analysis Please Help. (nod). Retrieved From:
http://www.citehr.com/154120-training-needs-analysis-help-
please.html
Marcia, Moore. (April 20120). Organizational Training Methods
and Policies. Retrieved From:
http://www.ehow.com/list_5954279_organizational-training-
methods-policies.html
National Organizations. (n.d). Retrieved From:
http://childcareaware.org/child-care-
providers/resources/national-organizations
Health and Safety. (n.d). Retrieved
From.http://ccrs.illinois.edu/parents/healthandsafety.html
Raymond Andrew Noe (2008). Employee Training and
Development [4] (VitalSource Bookshelf), Retrieved from
http://online.vitalsource.com/books/0077592182
http://www.brighthub.com/office/human-
resources/articles/98919.aspx#
http://www.costbenefit.com/
http://www.denstoredanske.dk/Samfund,_jura_og_politik/%C3%
98konomi/Marked_og_velf%C3%A6rd/costbenefit-analyse
http://managementhelp.org/training/basics/reasons-for-
training.htm
http://humanresources.about.com/od/training/Training_Develop
ment_and_Education_for_Employees.htm
Bureau of Labor Statistics, U.S. Department of Labor,
Occupational Outlook Handbook, 2012-13 Edition, Childcare
Workers, on the Internet at http://www.bls.gov/ooh/personal-
care-and-service/childcare-workers.htm(visited November 25,
2012)
Gusdorf, M. (2009). Training, design, development and
implementation. Society for Human Resource Management.

13. Retrieved from
http://www.shrm.org/education/hreducation/documents/09-0171
gusdorf_t and d final.pdf
Lawshe, C. H.; Bolda, Robert A.; Brune, R. L. Journal of
Applied Psychology, Vol 42(6), Dec 1958, 396-398. doi:
10.1037/h0048894
Rae, L. (2010). Training programme evaluation. Retrieved from
http://www.businessballs.com/trainingprogramevaluation.hrz
Training evaluation - meaning and its benefits. (n.d.). Retrieved
from http://www.managementstudyguide.com/training-
evaluation.htm
(1996). Kirkpatrick's four-level training evaluation model
analyzing training effectiveness. Mindtools Ltd. Retrieved
from http://www.mindtools.com/pages/article/kirkpatrick.htm
ppendix A
This diagram explains the cycle of organizational training by
beginning with the needs of the company, monitoring, and
ensure the performance standards meet the companies strategic
planning.
Appendix B

14. This task analysis diagram displays how each one of the below
steps is included in the task analysis, This process can help
master the most complex issues in an organization.
Appendix C
Below is an effective way to understand how to determine
which employees in your organization need to be trained a
particular way.
I
Cottrell Home Day Care
Please indicate your impressions of Provider's Assistant
training below.
Strongly
Agree
Agree
Neutral
Disagree
Strongly
Disagree
1. The training met my expectations.
2. I will be able to apply the knowledge learned.

15. 3. The training objectives for each topic were identified and
followed.
4. The content was organized and easy to follow.
5. The materials distributed were pertinent and useful.
6. The trainer was knowledgeable.
7. The quality of instruction was good.

16. 8. The trainer met the training objectives.
9. Class participation and interaction were encouraged.
10. Adequate time was provided for questions and discussion.
11. How do you rate the training overall?
Excellent
Good
Average
Poor
Very poor

17. 12. What aspects of the training could be improved?
Other comments?
THANK YOU FOR YOUR PARTICIPATION!
Appendix II
Cottrell Home Day Care
Content Evaluation
For each of the following, document two facts that have been
learned during each of the seven training seminars.
First Aid/CPR
_____________________________________________________
_____________________________________________________
_
_____________________________________________________
_____________________________________________________
_
_____________________________________________________
_____________________________________________________
.
Age Appropriate Activities

18. _____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
___________________________________________________ .
Discipline and Behaviour Management
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
____________________________________________________.
Healthy and Safety
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
____________________________________________________.
Recognizing and Reporting Child Abuse and Neglect
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
____________________________________________________.
Communicating with Parents
_____________________________________________________

19. _____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
____________________________________________________.
Nutrition
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
___________________________________________________.