2011 wasbo school

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  • Assessment of critical infrastructureElectricalPlumbingGas fired equipmentProduction equipmentEtc.
  • Be prepared for OSHA to stop byOSHA log and MSDS sheets on site
  • Subcontractors RequiredInquire about current company vendors vs. restoration vendors resources, ie. “get the facility manager on board”
  • Is clearance testing being conducted?Have expectations spelled out prior to restoration beginningHave expectations spelled out as to the criteria to pass clearance
  • Contents, Equipment, & MachineryClean versus replaceIs a salvage company involved?Re-CertificationIn House, Manufacturer, or authorized DealerReplacement PartsElectronics
  • MobilizeMobilize equipment, materials, supplies and supervisory personnelSecure hotel rooms and vehicles (if needed)Schedule vendors and subcontractorsSchedule daily production meetings with client and subcontractors
  • Schedule daily production meetingsReview progress to planned time framesAdditional work that can be capturedAnything that will have an impact of project time framesScope of workProject estimate as referred in your original scope.
  • Document, Document, DocumentWrittenPhotosVideo, ieCYB)
  • 2011 wasbo school

    1. 1. WASBO<br />Spring Conference <br />2011<br />Presented By: Mark Cyganiak<br />ServiceMaster Recovery Services <br />
    2. 2. Assumptions<br /><ul><li>You have been asked to restore a school from water or fire damage.</li></ul>2<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    3. 3. Assumptions<br /><ul><li>You have been asked to restore a school from water or fire damage.
    4. 4. You have been awarded the contract</li></ul>3<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    5. 5. Key information<br /><ul><li>Who is your carrier?
    6. 6. Have they been in contact with you?
    7. 7. Have they assigned an adjuster?
    8. 8. If yes, contact the adjuster
    9. 9. Who is your broker?
    10. 10. What is your deductible?</li></ul>4<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    11. 11. Key information <br /><ul><li>National Contract – If this is a National Contract, find out all details and requirements
    12. 12. Discuss clients ability to pay for the work you are going to perform
    13. 13. Does the customer have Business Interruption Coverage and for how long?
    14. 14. Identify the customers internal procedures for payment</li></ul>5<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    15. 15. Defining the money terms<br /><ul><li>Clearly define payment terms
    16. 16. 1/3rd, 1/3rd, 1/3rd Draw Schedule
    17. 17. Up front draw is standard practices
    18. 18. Mobilization Costs
    19. 19. Materials
    20. 20. Supplies</li></ul>6<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    21. 21. Defining the money terms<br /><ul><li>Define how invoicing is suppose to be organized to the adjusters expectations
    22. 22. Inform all contractors to anticipate slower than normal payouts</li></ul>7<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    23. 23. Attachments<br /><ul><li>Copy of Certificate of Insurance
    24. 24. Contract
    25. 25. Rate Schedule
    26. 26. Labor Rates, Labor Classifications & Labor Conditions
    27. 27. Rates for Company owned Equipment and Supplies</li></ul>8<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    28. 28.
    29. 29.
    30. 30.
    31. 31.
    32. 32.
    33. 33.
    34. 34.
    35. 35.
    36. 36. Job Specifics<br /><ul><li>Assess overall scope of work to be addressed
    37. 37. Assessment of critical infrastructure</li></ul>2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    38. 38. Health and Safety<br /><ul><li>ServiceMaster Health and Safety Issue
    39. 39. Bring in Independent Safety Coordinator
    40. 40. Client Health and Safety Requirements
    41. 41. Does client have in house safety director?
    42. 42. Know company safety rules</li></ul>18<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    43. 43. Health and Safety<br /><ul><li>Haz-Mat
    44. 44. Asbestos Survey
    45. 45. Be prepared for to stop by
    46. 46. Client priorities: STATED EXPECTATIONS</li></ul>19<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    47. 47. Job Specifics<br /><ul><li>Accessibility/availability of affected areas
    48. 48. Subcontractors Required
    49. 49. Required Cleaning Protocols
    50. 50. Pre-loss conditions
    51. 51. Perform pre-clean test</li></ul>20<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    52. 52. Defining Cleaning Standards<br /><ul><li>Clean VS. Clean, Seal, and Paint
    53. 53. De-Contamination
    54. 54. Is clearance testing being conducted?
    55. 55. Have expectations spelled out</li></ul>21<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    56. 56. Contents, Equipment, & Machinery<br /><ul><li>Clean versus replace
    57. 57. Is a salvage company involved?
    58. 58. Re-Certification (In House, Manufacturer, or Authorized Dealer)
    59. 59. Replacement parts
    60. 60. Electronics</li></ul>22<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    61. 61. Time Frames<br /><ul><li>What is clients desired completion date?
    62. 62. When can work begin?
    63. 63. Breakdown priorities, completed dates by zones
    64. 64. What is realistic completion date based on customer priorities and your abilities?
    65. 65. Don’t over sell your abilities</li></ul>23<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    66. 66. Time Frames<br /><ul><li>Build shift configuration
    67. 67. Options – Day shift, night shift, 8 hour shift
    68. 68. Qualify circumstances that can impact projected completion date
    69. 69. Available materials
    70. 70. Local, State, Federal operations</li></ul>24<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    71. 71. Preparing for Production<br /><ul><li>Develop Manifest
    72. 72. Equipment, Materials, and Supplies
    73. 73. Secure vendors/subcontractors
    74. 74. Determine minimum number of casual labor required on first day of production to make a positive impact</li></ul>25<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    75. 75. Preparing for Production<br /><ul><li>Mobilize
    76. 76. Equipment, materials, supplies, and supervisory personnel
    77. 77. Secure hotel rooms and vehicles
    78. 78. Scheduled vendors and subcontractors
    79. 79. Schedule daily production meetings with client and subcontractors</li></ul>2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    80. 80. Onsite<br /><ul><li>Prominently display your trucks and trailers at front entrance
    81. 81. Supervisory Staff – Review assignment of duties</li></ul>27<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    82. 82. Onsite<br /><ul><li>Set up supply distribution, inventory all equipment, materials and supplies
    83. 83. Introduction of Project Manager to client, review scope with PM and client
    84. 84. Staff Meeting with crew, give project overview</li></ul>28<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    85. 85. On Site<br /><ul><li>Set up command center and administrative work area
    86. 86. Set up accounting and paper flow
    87. 87. Schedule casual labor to arrive on site one hour after beginning your shift on the first day of work
    88. 88. Review project, site rules, and ServiceMaster / clients expectations
    89. 89. Conduct internal safety meetings
    90. 90. Address any client safety requirements</li></ul>29<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    91. 91.
    92. 92. Production<br /><ul><li>Distribute floor plan of work area to Supervisors
    93. 93. Break down work area by Supervisor
    94. 94. Indicate start date and target completion date
    95. 95. The initial priorities
    96. 96. "Make Safe” the work environment
    97. 97. Access and begin production in accordance with the client “Critical Path”</li></ul>31<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    98. 98. Production<br /><ul><li>Transfer salvageable items within the affected area to a stable environment
    99. 99. Collect vital documents for freezing if applicable
    100. 100. Apply “lube protectant” on all affected surfaces if required to stabilize
    101. 101. Access needs for utilities, establish environmental controls if needed</li></ul>32<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    102. 102. Daily Activities<br /><ul><li>Revisit rules and expectations
    103. 103. Check with supply person to determine possible needs. Purchase as needed, stay ahead of the needs
    104. 104. Discuss any unexpected obstacles
    105. 105. Maintain documents in accounting file for project auditor
    106. 106. Production meeting with Client as arranged
    107. 107. Check weather forecast</li></ul>33<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    108. 108. End of Shift / Shift Change<br /><ul><li>Clean and secure work area
    109. 109. Return all items to supply distribution
    110. 110. Full staff line up
    111. 111. Dismiss labor and review progress</li></ul>34<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    112. 112. End of Shift / Shift Change<br /><ul><li>Shift change meeting and project walk through
    113. 113. Deliver all project paperwork to project accountant
    114. 114. Notate any new information that can impact time frames, scope of work, or project estimate</li></ul>35<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    115. 115. Day 2 of production<br /><ul><li>Adjust labor depending on need, and deploy to work supply distribution and then to designated work area</li></ul>36<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    116. 116. Continued Production<br /><ul><li>Walk your job site to determine if there is any additional work that was not included in your original scope of services
    117. 117. Determine that scope of work is being performed to expectations</li></ul>37<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    118. 118. Continued Production<br /><ul><li>Conduct daily production meetings
    119. 119. Put all change orders or scope adjustments in writing to client with signed acknowledgement by client</li></ul>38<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    120. 120. KEY <br />FACTORS FOR SUCCESS<br />
    121. 121. Do not wait for this to happen! <br />Have a pre loss agreement <br />with a National Vendor!<br />40<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    122. 122.
    123. 123.
    124. 124.
    125. 125.
    126. 126. Key Success Factors for Client<br /><ul><li>Accept what has happened - A large loss is not a quick fix overnight
    127. 127. Lock down the building as soon as possible
    128. 128. Patience is needed
    129. 129. How you start often dictates how the job progresses and how it ends</li></ul>45<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    130. 130. Key Success Factors<br /><ul><li>Clear understanding of the Client needs and priorities
    131. 131. Clearly defined and agreed scope of work
    132. 132. A realistic time table and flow of work
    133. 133. Clear payment terms</li></ul>46<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    134. 134. Key Success Factors<br /><ul><li>Organized, well-trained, quality Supervision and Administration staff
    135. 135. Completed field paperwork/documentation
    136. 136. Written, Photos, Video (ieCYB)
    137. 137. Clear ongoing communication with client, staff, and subcontractors
    138. 138. Clearly defined subcontract agreements</li></ul>47<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    139. 139. Key Success Factors<br /><ul><li>No Surprises! Keep all interested parties updated to changing or new events
    140. 140. Have a relationship established with a local vendor with national coverage
    141. 141. A large disaster requires a firm with access to national resources and workforce
    142. 142. Have a plan B or C</li></ul>48<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />
    143. 143. Thank you,<br />We look forward to working <br />with you!<br />Any questions?<br />ServiceMaster Recovery Services <br />Mark Cyganiak<br />www.smrecover.com<br />800-559-9070<br />49<br />2011 ServiceMaster Clean. All right reserved. 2011 RAM Program<br />

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