Unified Collaboration And Technical Vision

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Technical Vision for Unified Collaboration and Messaging at Vanderbilt University

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Unified Collaboration And Technical Vision

  1. 1. Discover, Teach, Care & Learn<br />Unified Collaboration and the Next Generation Network<br />Matthew Jett Hall<br />Summer 2009<br />
  2. 2. What is Unified Collaboration<br />Today: people come to the work<br />Tomorrow: the work comes to the people<br />Anything, Anywhere, Anytime on Any Device<br />2<br />
  3. 3. Today: Silos of Collaboration Tools<br />Anything Anywhere Anytime Any Device<br />3<br />Traditional Perspective:<br /><ul><li> Each mode is purposeful alone
  4. 4. Integration confers no benefit</li></ul>Unified Perspective<br /><ul><li> Click to communicate
  5. 5. Presence aware
  6. 6. Each mode integrates
  7. 7. Intensity of use demands integration
  8. 8. Get to who you need, when you need</li></li></ul><li>The Converged Collaboration Path<br />Anything Anywhere Anytime Any Device<br />4<br />Network-Driven Communications<br />1837<br />1876<br />1984<br />2007<br />Software-Driven Communications<br />
  9. 9. Cyberinfrastructure : What?<br />Distributed knowledge communities that collaborate and communicate across disciplines, distances and culture<br />matt.hall@vanderbilt.edu<br />5<br />
  10. 10. Collaboration and Messaging<br />Electronic tools that support individual and group real time and asynchronous <br />Communication<br />Collaboration<br />Digital capture<br />Digital distribution<br />Anything Anywhere Anytime Any Device<br />6<br />
  11. 11. VU Communities Collaborate …<br />matt.hall@vanderbilt.edu<br />7<br />
  12. 12. Across Disciplines, Distance, Time, & Institutions<br />matt.hall@vanderbilt.edu<br />8<br />
  13. 13. Vanderbilt University 2009<br />22,192 employees<br />32,820 Telephones<br />Many academic, professional, medical disciplines<br />333 acres, 18.2 million sq. ft.<br />238 buildings on Campus<br />100 Oaks<br />VMG Clinics<br />Various diagnostics, lab work, and imaging<br />Geographic dispersion<br />matt.hall@vanderbilt.edu<br />9<br />
  14. 14. What is Network Computing<br />The foundation of Cyberinfrastructure<br />matt.hall@vanderbilt.edu<br />10<br />
  15. 15. The Next Generation Network<br />Advanced Technologies<br />Streaming, real time video and audio<br />Unified collaboration, voice, data, sharing, presence<br />Fast access to large data stores<br />Converged data and voice<br />Zero downtime tolerance<br />Enables business agility<br />Software as a Service (aka in the Cloud)<br />Disaster Recovery and Business Continuity<br />Security and Compliance<br />Industry and Market Standards Compliance<br />matt.hall@vanderbilt.edu<br />11<br />
  16. 16. Real Time Protocols<br />matt.hall@vanderbilt.edu<br />12<br />
  17. 17. Short list benefits<br />Accelerate processes and improve response<br />Extemporaneous, real time collaboration<br />Enhanced collaboration among physically dispersed work forces<br />Improved collaboration through presence and status awareness<br />Increased availability and responsiveness<br />Ease of passing messages to colleagues (voice, cell, fax, text, or email)<br />Anything, Anywhere, Anytime on Any Device<br />13<br />
  18. 18. Collaboration requires<br />Anything Anywhere Anytime Any Device<br />14<br />Access to others for<br />Decisions<br />Data<br />Analysis<br />Co-creation<br />Calendaring<br />Document Sharing<br />Media Access<br />
  19. 19. Presence and Awareness<br />Presence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted.<br />Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer.<br />Anything, Anywhere, Anytime on Any Device<br />15<br />
  20. 20. Today’s Silo’d World<br />Fragmented in-boxes<br />Delayed collaboration<br />Different systems<br />Multiple log-ins<br />Silos of collaboration<br />Limited spontaneity<br />Single mode<br />Unknown availability<br />Unknown Presence<br />Anything Anywhere Anytime Any Device<br />16<br />
  21. 21. Tomorrow’s Integrated World<br />One in-box<br />Real-time collaboration<br />Single log-in<br />Integrated collaboration<br />Extemporaneous <br />Spontaneity<br />Multi-modal <br />Anything Anywhere Anytime Any Device<br />17<br />
  22. 22. Integrated Collaboration Nexus<br />Anything Anywhere Anytime Any Device<br />18<br /><ul><li>E-Mail
  23. 23. Voice Calls
  24. 24. Voice messages
  25. 25. Fax messages
  26. 26. Calendar
  27. 27. Instant Messages
  28. 28. Presence Control
  29. 29. App sharing
  30. 30. Directory Integration</li></li></ul><li>Find, Communicate, Collaborate<br />Click to Communicate<br />Presence and availability<br />Preferred mode of discourse<br />Integrated calendar <br />Real-time, synchronous web, video, voice, text, IM in addition to traditional electronic messaging<br />Removes collaboration latency<br />Anything Anywhere Anytime Any Device<br />19<br />
  31. 31. Pressures<br />Anything Anywhere Anytime Any Device<br />20<br />Anything<br />Anywhere<br />Anytime<br />Any media<br />Any Device<br />IT <br />is <br />Free!<br />Reliability<br />Availability<br />Serviceability<br />Security<br />
  32. 32. The Generations Defined<br />Traditionalists (62-83) “the Silent Generation, veterans”<br />Born: between about 1925 and 1946 <br />Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill <br />Workplace values: loyalty, recognition, hierarchy, resistance to change <br />Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)”<br />Born: between about 1946 and 1964 <br />Cultural influences: popularization of television, assassination of President John F. Kennedy, Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution <br />Workplace values: dedication, face time, team spirit <br />Generation X (27 - 43)aka: “Slacker Generation, the Me Generation” <br />Born: between about 1964 and 1982 <br />Cultural influences:fall of the Soviet Union, women&apos;s-liberation movement, MTV, grunge, rise of home video games and personal computers, birth of the Internet, dot-com boom and bust <br />Workplace values: work-life balance, autonomy, flexibility, informality <br />Generation Y (18-26)aka: “Millennials” <br />Born: between about 1982 and the late 1990s <br />Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High School massacre, Facebook <br />Workplace values: feedback, recognition, fulfillment, advanced technology, fun<br />Anything Anywhere Anytime Any Device<br />21<br />
  33. 33. VU: Intensity of Use by Cohort<br />Anything, Anywhere, Anytime on Any Device<br />22<br />
  34. 34. Communication at VU 2009<br />One voice network<br />Three primary cellular providers<br />Minor RF presence<br />Two major data networks<br />Many electronic messaging systems<br />Mail System: VU<br />Mail System: VUMC<br />Mail System: Owen, Engineering, Other<br />Mobile Messaging & Blackberry Server(s)<br />Fax Machines<br />Anything Anywhere Anytime Any Device<br />23<br />
  35. 35. Silos cover the Landscape: 2009<br />Duplicate, Disintegrated Capabilities<br />Voice<br />Data<br />Departmental Computing<br />Unnecessary expense<br />Variation: provisioning, maintenance, quality, availability, & support<br />Communication Silos<br />Modes and presence disconnected from one another<br />Phone tag, overflowing inboxes and voice mail accounts<br />Communications Fatigue<br />Multiple passwords <br />Multiple mailboxes: e-mails, voice mails, IM, and faxes<br />Multiple providers of web, conference, whiteboard, and sharing<br />Minimal extemporaneous collaboration<br />Anything Anywhere Anytime Any Device<br />24<br />
  36. 36. Costs of Doing Nothing<br />Consumers drive enterprise strategy<br />entrench on brand preferences  deepen silos<br />Use private communications for official business<br />Risk of disclosure / Loss of custody<br />Communication channels unaware of each other<br />Undocumented, unknown communications<br />Multiple networks and systems <br />Duplicate expense<br />Increase support complexity<br />Increase provisioning and de-provisioning overhead<br />Employ varied levels of skill, ability, and investment<br />Multiple directories create partial or stagnant information<br />Anything, Anywhere, Anytime on Any Device<br />25<br />
  37. 37. The Collaborative Desktop<br />Roles Based<br />Basic<br />Intermediate<br />Full Unified<br />Transparent Expense<br />matt.hall@vanderbilt.edu<br />26<br />

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