Work is changing and a lot hast to do with people and culture. What is HR's role in this transition. This talk was given at "Transform your business" in Sept 2018 in Berlin.

1. Marlin Watling
Lumen Partners
FUTURE OF HR

2. My Journey
Supply Chain
Leadership in
Radical Change
SAP, Bilfinger, Roche
Consulting on
transformation,
mindset, new
work
Social Business
Startups

3. Confidential—For Internal Use Only3

4. Where we are: work shifts to network configuration
Known problem
Known solution
Effecting change
Collaborate for scale
Network of Brains
 Efficiency
 Speed
 Systems (SSC)
Production
Problem solving
Knowledge Workers
 Talent
 Retention
 Leadership
 Culture
 Transformation
 Mindset

5. The High Price of Underperforming HR
Loss of employees
(turnover)
Drop of engagementROI = +
Number of employees x
increase in turnover (%) x avg
annual salary x 1.8
Calculation
Revenue x 20% increase +
absenteeism (avg. of 4%) x
0.59
Example
(company with 100
employees,
10m USD revenue)
100 employee x 2% increase x
80.000 USD x 1,8 =
288.000 USD
10m USD x 0.2+
320.000 (100 ee, 4%) x 0.59
= 388.800 USD
+ 676.800 USD
(6.8% of revenue)
=
Studies repeatedly show a cost of 1.5-2.5 of annual salary
for any lost employee. (Josh Bersin, Deloitte; Center for
American Progress). We assumed an avg annual salary of
80k. The cost is incurred by: recruitment cost, onboard
cost, training cost, loss of productivity due to vacant
position, cultural impact on morale.
Gallup showed in a studay that top engagement leads to 20%
increase in revenue. Willis Towers Watson arrived at a similar
number – 19% increase in operating income for companies with
high engagement.
Three different studies have put the decrease of absenteeism at 40-
65% for high-engaged companies. Additionally, effects of high
engagement on higher customer satisfaction and brand perception
have been shown (but not counted in this case).

6. The Challenges of Today
Global
Competition
Increasing Acceleration
Workforce Shifts
Employee
Market

7. 7
Global Competition

8. 8
Increasing Acceleration

9. 9
Workforce Shifts
30%30%

10. 10
Employee Market
Career
Compensation
Security
Purpose
Lifestyle-Fit
Team

11. The Power of Alignment
11
Communicate
Embed
Clarify

12. The Tensions of New Work
Alignment vs.
empowerment
Fairness vs
discretion
Next practices
& simplicitiy
Many challenges in our time deal with people and culture. Most of our ideas come from
another era. Now is the time to find new solutions that support transformation.
Language of
culture
Guide to
transformation
10x talents

13. 13
LUMEN
WE TRANSFORM
#godigital #mindset #newwork