2. Strictly Confidential
Tech Sup Div.
Issue Detector is not connected
Check Points Firewall setting
Action
&
Solution
i. Control panel > Allow an app or feature through Windows Firewall > Allow another app
ii. Click application(ex.Econsole1, Ecali1) software execution file after clicking the ‘Browser’ button in the ‘Add an app’.
iii. Click ‘OK’ button after checking your application software addition.
1. Windows 7 or 8
2. windows 10
i. Control panel > Security > Windows Firewall > turn off
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Tech Sup Div.
Issue Detector is not connected
Check Points Windows Defender
Action
&
Solution
1. Windows defender interferes with detector connection.
Please check if the setting is off.
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Tech Sup Div.
Issue Detector is not connected
Check Points PC IP and Detector IP
Action
&
Solution
1. PC IP
i. Please check the PC IP has not changed.
The PC’s IP address is 192.168.250.100
Do not change IP.
Fixed IP
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Tech Sup Div.
Issue Detector is not connected
Check Points SD card – memory full
Action
&
Solution
The detector's ping is normal, but when the PC and the detector are not connecting, it may be caused by
insufficient capacity of the SD card.
SD card replacement required.
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Tech Sup Div.
Issue Abnormal LED Blinking the back of SSU
Check Points SSU repair or replacement
Action
&
Solution
1. Replace the LAN cable and Tether cable to see if SSU acquire normal LED blinking back of the SSU.
2. Both LED turns on when connection is normal, if only one or none turns on, replacement.
3. If it is not the cable problem, SSU replacement recommended
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Tech Sup Div.
Issue Unstable power noise in image
Check Points Ground cable
Action
&
Solution
Connect a ground wire between SSU and electric outlet.
Grounding wire
Main electric panel
SSU
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Tech Sup Div.
Issue Sentinel key not found (H0007)
Check Points Dongle key
Action
&
Solution
If the dongle key is not recognized, reconnect the dongle key or reinstall the dongle key driver.
Check Dongle Key for any damage to connected area.
2
1
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Tech Sup Div.
Issue Running the Rconsole1 ‘I/O error 32’
Check Points Hard driver space
Action
&
Solution
1. Check the space on drive C: where Rconsole1 is installed.
If don’t have enough space for drive C, Rconsole1 will not run.
Recommend to manage drive C capacity time to time and
delete or move image files to different disk.
2. Disk cleanup
3. Optimize and defragment drive
4. Empty Recycle Bin
5. Please delete saved items C:WindowsTemp
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Tech Sup Div.
Issue Block image
Check Points Wrong MAP file
Action
&
Solution
When used incorrect Map files(MAP,GMP,PMP), it cause block image apperance.
Check the detector serial number and apply correct MAP files.
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Tech Sup Div.
Issue Block image (completely white)
Check Points Wrong MAP file
Action
&
Solution
If you acquired an blank image, it was caused by a different serial number in the MAP files, or you did not
insert correct serial number. Make sure the serial number entered in Rconsole1 is the same as MAP files.
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Tech Sup Div.
Issue Image is not uniformed
Check Points Gain Calibration
Action
&
Solution
If the image is not uniformed, please perform Gain calibration restart.
Check if there is any dust or stain on the top of the detector.
(* Target mean value are between 3,000 to 4,000)
Detector
4cm Acryl
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Tech Sup Div.
Issue Grid Line
Check Points Grid state and grid filter in RCali1
Action
&
Solution
When grid lines appear in the image, first check the state of the grid used in the hospital. If you use a
moving grid, you need to make sure that it properly moves.
Second, Check the grid filter file is applied or not
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Tech Sup Div.
Issue Line or pixel artifact
Check Points Line or pixel correction in Rcali1
Action
&
Solution
If you have line or pixel artifact in images, you can make correction in Rcali1. Enter the engineer mode and
open the problem .img file. Click icon in the upper right corner, press ‘ctrl’ and click on the line in problem.
When you are finished, click on the pixel map at the top to save the modification. Finally you take a x-ray
image to see if the line correction has applied.
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Tech Sup Div.
Issue Panel Crack
Check Points Replacement Panel
Action
&
Solution
In most cases of these similar artifacts due to external hard impact to the detector and cause panel crack. In
such case, panel replacement is required. Records of impact on the detector can be checked through
logs(sdLog/accel/shock files). (Shock sensor records any impact value is greater than 15000)
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Tech Sup Div.
Issue Panel Crack
Check Points Replacement Panel
Action
&
Solution
This abnormal image appears when event of strong pressure to detector and crack the panel. Panel
replacement is required.
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Tech Sup Div.
Issue AED Malfunction
Check Points Ground status
Action
&
Solution
First, check ground status of the detector, the x-ray system and bucky. If the bucky or x-ray system is not
rapped or insulated, the external noise will affect the detector noise. Check the screws from the top of the
detector that are not loose.
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Tech Sup Div.
Issue OCS server send Patient information as a RIS Code
Check Points Force to match the RIS Code
Action
&
Solution
Some OCS Server send the tag related with patient information as a RIS Code.
To match the view projection, find a tag that generates a value with regularity.
Then force it to work as RIS code.
• C:RConsole1ConfigOrion.ini
• RISCodeTag=0 (Change from ‘0’ to tag address)
