The document compares and contrasts two cafes: Cheong Foh Cafe and Geographer Cafe. Cheong Foh Cafe was founded in 1954 in Klang, Malaysia and has 10 employees serving 500-600 customers daily, including loyal long-time patrons. Geographer Cafe was founded more recently in 1999 in Melaka, Malaysia and has 15 employees serving a similar number of daily customers, primarily tourists. Both cafes face competition from other cafes and bistros in their areas. They employ various strategies around pricing, advertising, food and service quality, and atmosphere to compete effectively.
3. CHEONG FOH CAFÉ
Founded: 1954 by Mr. Chong
York Lee
Address: 1, Lorong Gopeng,
41400 Klang, Malaysia.
Number of employees: 10
Number of customers:
500- 600/daily
Customer range: From young
adults to loyal old customers
4. GEOGRAPHER CAFÉ Founded: August 1999 by Peter and his friends Address: 83, Jalan Hang Jebat, 75200 Melaka, Malaysia. Number of employees: 15 Number of customers: 500- 600/daily Customer range: Tourist
7. (1) Pricing
(2) Advertisement
(3) Variety of Dishes
(4) Quality of Food
(5) Quality of Service
(6) Atmosphere
STRATEGIES
8. OBSTACLE AND CHALLENGES
“Armed with passion, determination, hard work, good training (and most importantly a good team of staff), you'll have no problem in the industry.”
9. •Established 60 years ago
•Family business
•Surrounded by cafés and bistro
NATURE OF BUSINESS
15. (1) Advertisement
(2) Variety of Dishes
(3) Quality of Food
(4) Quality of Service
(5) Atmosphere
STRATEGIES
16. OBSTACLE AND CHALLENGES
"Treat your customers how you'd like to be treated as a customer yourself. If you won't drink this drink you just made, don't ever serve it to your customers. Same goes for food."
- Kristine Tang, manager of Geographer café
17. •Surrounded by cafés and bistro
•Very outstanding due to its historical background and their good principle
•Serves healthy food
NATURE OF BUSINESS