當責 -全力以赴 沒有藉口
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台大EMBA的第一堂課 3M、微軟共同的核心能力
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當責 -全力以赴 沒有藉口
- 1. 當責 全力以赴 沒有藉口 台大 EMBA 的第一堂課 3M 、微軟共同的核心能力 2009.7 月號
- 2. 為 「最終成果」 負 「完全責任」 責任有 3 個等級： 第一級是官僚：只關心自己的工作方式，完全不在乎客戶需要或成果 。 第二級是負責：有責任感的人會確實執行被交付的任務及對自己所訂下的承諾，並產出結果，不過通常不願承擔額外過失責任 。 第三級是當責：不只交出成果，更常會「 Under Promise ， Over Delivery 」，亦即提供給顧客意料之外的滿意。
- 4. 1. 水平線模式
- 5. 2. 企圖心模式
- 6. 3. 同心圓模式
- 8. 當責金字塔
- 15. 用 當責 提升執行力 打造領導行為，交出成果來！
- 16. 以 當責 促成跨部門合作 發揮影響力，打破部門藩籬
- 17. 以 當責 達成目標管理 用對的邏輯做對的事
- 18. 用 當責 培養領導人才 信任部屬，抵抗「責任感中毒 」
- 19. 台大 EMBA 執行長 陳鴻基 想避免風險， 就要多走這一哩路 !
- 20. 當責概念的推動者 張文隆 採取行動 拿出成果 拒當受害者！