1. Malky Matouk
14 Abd Elmotelb St., Ramel Awal, Alexandria
malkymatouk@yahoo.com
0100 2254795
Education
University : Alexandria University
Faculty. : Faculty of Law
Graduation year : 2011
Work Experience
Store Manager at, Egyptian Italian Company (Sultana), 2007 to Jul 2013.
Operational management: organizing stock and equipment, ordering supplies and overseeing
building maintenance, cleanliness and security.
Financial management: planning and working to budgets, maximizing profits and achieving
sales targets set by head office, controlling takings in the store.
People management: recruiting new staff, training and developing existing staff, motivating
and encouraging staff to achieve targets, coordinating staff scheduling.
Working to ensure standards of hygiene are maintained and that the store complies with
health and safety regulations.
Ensuring high standards of customer service are maintained.
Implementing, and instilling in their teams, company policies, procedures, ethics, etc
Handling customer complaints and queries.
Devising and marketing promotional campaigns.
Reporting to and attending regular meetings with area managers or head office representatives
Cashier, Sultana, 2002 to 2007
Specializes in all financial matters with customer
Alternative manager in case of manager's holidays
Scholarships
Education for Employment (EFE Foundation), 2014
Full time daily course based on Job Placement Training Program (JPTP)
Training Course
• English course, American Council, 2013
• Certified International Employee (CIE), Alexandria University, 2010
Computer and Language Skills
• Good knowledge of Microsoft Office
• Very good spoken and written English
Extracurricular Activities
Volunteer in Ana Simon Association (Sep 2013)
• Assist children and adults with special needs twice a week.
Hobbies
• Reading (History, Human Development and novels )
• Walking
Personal information
Date of Birth : 25 April 1986
Marital Status: Single
Military Status: Exempted
References available upon request