The document outlines the social casework process, beginning with intake. Intake involves initially meeting with and enrolling the client, and using probing questions to understand their problem, needs, and situation. Key areas to explore include the current problem stage, reasons for seeking help, adjustment across social roles, physical and mental health, personal resources, feelings, defense mechanisms, motivation, family relationships, and reactions to the worker. The goal of intake is to clarify issues to determine the best way to help the client effectively.