2. UNDERSTANDING WORK TEAMS
• Team consists of employees from diverse
managerial and professional backgrounds
working for a specific period of time on
certain projects.
• According to Stephen Robbins a work team is
a collection of people whose individual efforts
result in a level of performance which is
greater than the sum of their individual
contributions.
• Teams generate synergy by coordinating the
efforts of the individual members.
7. DIFFERENCES BETWEEN GROUPS &
TEAMS
Work Group
A group that interacts primarily to
share information and to make
decisions to help each group
member perform within his or her
area of responsibility.
Work Team
A group whose individual efforts
result in a performance that is
greater than the sum of the
individual inputs.
9. REWARD SYSTEM
• Team members are rewarded for learning a set of
skills essential for achieving the goals.
• Sometimes performance of the team is considered.
Reward systems used in team based organization
Skill based pay system
• Mastery in some important skills
• Employees can increase their pay up to certain
level by learning additional skills
10. REWARD SYSTEM
Gain- sharing systems
• Reward all the team members on the basis of the
performance of the organization,division or plant.
• Requires the team to exceed baseline performance
• May disappoint employees in poor business
conditions.
Team bonus plan
Each team should achieve certain specific
performance targets.
11. TYPES OF WORK TEAMS
• On the basis of objectives teams can be classified into
Problem solving Teams
• One of the earliest forms of teams
• Consist of 5-12 employees from the same departments
• Members meet for specific number of hours per week to
discuss about improving quality,efficiency & work
environment
• Temporary teams to solve a specific problem
• Authority to implement their suggestions is not given
• Established to make recommendations for others
• Ex American companies
12. TYPES OF WORK TEAMS
• Commonly used problem solving team is Quality circles
• QC is a small group of employees in the same work area
where employees meet voluntarily & regularly about an
hour every week to identify,analyze & resolve work
related problems.
• First formed in Japan
The objective of QC are
• Improving quality of work life, change in attitude
• Developing employees & utilizing their maximum
potential
• Involving people at different levels
• Motivating employees & providing conducive
environment
13. SELF- MANAGED WORK TEAMS
• These teams can give solutions to problems,
implement them & be held responsible for the
results
• Autonomous teams
• Consists of 10-15 employees & to them
supervisors responsibilities are assigned
• They select their own members & evaluate their
performance by themselves
• The supervisor plays a role of facilitator
• HP,Xerox,GE, PepsiCo
14. CROSS FUNCTIONAL TEAMS
• Consists of employees from same hierarchical
level,but from different functional areas.
• A task force & committee is also considered as a
cross functional team.
• Ex Toyota, Honda ,General motors
• The teams consists of members from the cross
section of the organizations
• The teams efficiently manage operational activity
& programs for new product development
21. TEAMS & TOTAL QUALITY
MANAGEMENT
• TQM focuses on customer relationship & build an
environment of trust & openness.
• Requires high level of communication,adaptation,
coordination & sequencing.
• Ford company initiated TQM to deal with the
problems faced by the organization & accordingly
worked out certain norms
• Small size teams,trained members, Authority to
study the problem,champion of the team were the
important features
22. TEAMS & WORKFORCE DIVERSITY
• Diversity is helpful in solving problems or in
decision making
• Development of variety of creative & innovative
solutions to problems
• Whereas sometimes diversity may lead to
behavioral problems, & unfavorable impact on
employeesatisfaction,absenteeism productivity &
turnover rates
