SlideShare a Scribd company logo
Procedure tocreate internal projects for development:
 Projectsbasedonclientsworkorders.
Breakdown of Activities by Phase
Phase Purpose Activity SD+ Activity Responsibility
1. Items
gathering
Collect and
organize
requirements
Items will be funneledbasedon
work done for clients that
deemedto be suitable for the
base.
Create ticket byan authorized
individualinServiceDeskusing the
template “Release Template”
Link newrelease ticket to the original
client workorder ticket which
triggered the change.
Choose “Internal WorkOrder Type” =
Integrating clients workorders to
base
BSR
2. Selection Decided
which items
will be
selected for
development
Present Internalprojects tickets
in the weeklydevelopment group
meetingto decide the following:
 Prioritize items
 Cancel tickets with
irrelevant items.
 Scheduling items to fall
under specific releases.
 Work assignment and
schedule deadlines.
Cancel andarchive irrelevant tickets.
Provide reasonfor cancellation.
Assignscheduledwork to technical
team members byDirector of IT or
Technical Service Manager
Development
group
3. Planning Review
requirements
Determine design phases,
activities, andkeydecision points
to produce/retrofit the intended
feature.
Add estimatedtime to the ticket ina
note.
BSR, Support
personnel, TSM
4. Design Define a
detailed
software
requirements
Define the detailed feature
requirements.
Exit criteria:
 Business Requirements
Document (BRD)– if required
 System Requirements
Specification(SRS) – if
required
Attach BRD andSRS to the ticket for
future reference.
BSR, Support
personnel
Breakdown of Activities by Phase
Phase Purpose Activity SD+ Activity Responsibility
5. Developme
nt
Developthe
feature
Developthe requirement inan
iterative manner using sprints.
Each sprint includes planning,
design, build, andtest activities.
For details. Update system
verificationtest suites basedon
sprint output. Integrate code into
the final release.
Exit criteria:
 VerificationTest Suite
 Validation Test Suite
 BRD, SRS updated, if required
This phase will be addedto SD+ as
tasks under the designatedtickets.
BSR
6. Verification System level
testing
Conduct verificationtesting.
Check that the completed
functionalitymeets the design
input requirements.
Exit criteria:
 VerificationReport
 Completed Verification Test
Suites
Create verificationtestingrelated
tasks under SD+
Support
Personnel
7. Validation Evaluate work Deliver and installfunctionally.
Exit criteria:
 Validation Report
 Completed ValidationTest
Suites
Create validationtestingrelated
tasks under SD+
BSR
8. Release Add feature
to Release
Conduct final design review and
potentiallyaddfunctionalityto
release.
Add informationrelatedto version
control to the ticket
Create release task
VersionControl
 Projectsbasedfixesmade duringsupportresolution
Technicianwill checkmark the fieldSuitable for the base to indicate that a fix was implementedto a client andit shouldb e
deployedto base
Link newrelease ticket to the originalclient support ticket which triggeredthe change.
Choose “Internal WorkOrder Type” = Fixes made duringsupport resolution(i.e. whichneeds to go to base)

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Procedure to create internal projects clients wo

  • 1. Procedure tocreate internal projects for development:  Projectsbasedonclientsworkorders. Breakdown of Activities by Phase Phase Purpose Activity SD+ Activity Responsibility 1. Items gathering Collect and organize requirements Items will be funneledbasedon work done for clients that deemedto be suitable for the base. Create ticket byan authorized individualinServiceDeskusing the template “Release Template” Link newrelease ticket to the original client workorder ticket which triggered the change. Choose “Internal WorkOrder Type” = Integrating clients workorders to base BSR 2. Selection Decided which items will be selected for development Present Internalprojects tickets in the weeklydevelopment group meetingto decide the following:  Prioritize items  Cancel tickets with irrelevant items.  Scheduling items to fall under specific releases.  Work assignment and schedule deadlines. Cancel andarchive irrelevant tickets. Provide reasonfor cancellation. Assignscheduledwork to technical team members byDirector of IT or Technical Service Manager Development group 3. Planning Review requirements Determine design phases, activities, andkeydecision points to produce/retrofit the intended feature. Add estimatedtime to the ticket ina note. BSR, Support personnel, TSM 4. Design Define a detailed software requirements Define the detailed feature requirements. Exit criteria:  Business Requirements Document (BRD)– if required  System Requirements Specification(SRS) – if required Attach BRD andSRS to the ticket for future reference. BSR, Support personnel
  • 2. Breakdown of Activities by Phase Phase Purpose Activity SD+ Activity Responsibility 5. Developme nt Developthe feature Developthe requirement inan iterative manner using sprints. Each sprint includes planning, design, build, andtest activities. For details. Update system verificationtest suites basedon sprint output. Integrate code into the final release. Exit criteria:  VerificationTest Suite  Validation Test Suite  BRD, SRS updated, if required This phase will be addedto SD+ as tasks under the designatedtickets. BSR 6. Verification System level testing Conduct verificationtesting. Check that the completed functionalitymeets the design input requirements. Exit criteria:  VerificationReport  Completed Verification Test Suites Create verificationtestingrelated tasks under SD+ Support Personnel 7. Validation Evaluate work Deliver and installfunctionally. Exit criteria:  Validation Report  Completed ValidationTest Suites Create validationtestingrelated tasks under SD+ BSR 8. Release Add feature to Release Conduct final design review and potentiallyaddfunctionalityto release. Add informationrelatedto version control to the ticket Create release task VersionControl  Projectsbasedfixesmade duringsupportresolution Technicianwill checkmark the fieldSuitable for the base to indicate that a fix was implementedto a client andit shouldb e deployedto base Link newrelease ticket to the originalclient support ticket which triggeredthe change. Choose “Internal WorkOrder Type” = Fixes made duringsupport resolution(i.e. whichneeds to go to base)