1. ISBS/Dec 2011
Prof. B.S.Guha
Dec 2011 Business Sustainability 1
2. Who am I ?
Joined Philips India as a Management Trainee (1969)
After O-J-T of 18 months, became a Section In-charge in a factory
18 months later, become Shop In-charge
24 months later, took over as I/C Engineering & Customer Support
18 months later, Project 2nd I/C for new Factory
18 months later, Manager Quality Control
42months later, Manager Innovation Group
42 months later seconded to Philips Germany
24 months later returned as Factory Manager, Luminaire Centre/Calcutta
36 months later took over as Plant Manager, Kalwa Lamp Factories/ Thane the
largest Philips Production complex – first Indian Manager
54 months later took over as SBU head- Professional Lighting/India
36 months later took over as Head, Corporate Purchasing/India for 12 months;
Started (1998) up a joint-venture between Tata AutoComp & Yazaki Corp/Japan
for Auto EDCS (C.E.O, Tata-Yazaki) and steered it for 60 months;
Retired from Tata-Yazaki to start a career as a Teacher. (2003)
Dec 2011 Business Sustainability 2
3. “The Sustainable MBA: the manager‟s guide to Green
Business” – Giselle Weybrecht ; (Times Knowledge
Series/Times Group Books & Wile; ISBN : 978-81-265-2770-0)
References
“The Necessary Revolution” - Peter Senge et al;
(Doubleday; ISBN : 978-0-385-51901-4)
“The Fortune at the Bottom of the Pyramid” - C.K. Prahalad;
(Wharton School Publishing, ISBN: 978 81 7758 776 0)
Further Reading
“Limits to Growth” - Meadows, Donella, J. Randers and D. Meadows;
(New York Universe Books, 1972)
“Beyond the Limits”: - Meadows, Donella, J. Randers and D. Meadows;
(Chelsea Publishing Co.. 1992)
“Cannibals with Forks: the Triple Bottom Line of 21st Century
Business” – John Elkington
Dec 2011 Business Sustainability 3
5. The Concern
Are Earth‟s resources in-exhaustible OR will they run
out some day?
How will we get “energy” ?
Minerals to make “goods” ?
And food to eat ? Water to drink ?
Finally, Air to breath ?
Will nations live harmoniously?
Will people within a nation be at peace ?
Will there be equitable distribution of wealth?
What about “Quality of life” ?
Can “Economic Prosperity” be ensured for
development ?
Is the World and Life-style that we take for granted
be there forever i.e. Human Sustainability?
Dec 2011 Business Sustainability 5
6. THIS The Concern.... Cont‟d.
Dec 2011 Business Sustainability 6
8. The Concern.... Cont‟d.
OK, but...
How urgent is it?
How important is it?
Is it both urgent and important?
If the answer is „Yes‟, then...
Who or what is responsible?
Is there „something‟ that can be done?
To do that „something‟, what is the scale, time-frame
and diversity of effort required?
Are their „Opportunities‟ & „Threats‟ for Businesses?
Does it, therefore require management involvement?
This course attempts to provide direction!
Dec 2011 Business Sustainability 8
9. The Concern.... Cont‟d.
Fundamental Question!
How much human life can the Planet
earth support?
The ecological footprint is a measure of
human demand on the Earth's ecosystems:
represents the amount of biologically
productive land and sea area needed to
Mother regenerate the resources a human population
Earth! consumes
AND to absorb/render harmless the corresponding
waste.
Estimates how much of the Earth (or how many
planet Earths!) it would take to support humanity if
everybody lived a given lifestyle.
Dec 2011 Business Sustainability 9
10. The Concern.... Cont‟d.
One of the earliest concepts related to the issue of
scale is that of carrying capacity. Biologists define
carrying capacity as the maximum population of a
given species that can survive indefinitely in a given
environment.
Starting with low population and
abundant resources, two types are
seen:
k-selection – increase rapidly but tend
to regulate by slowing down birth rate
etc. to adapt to the resources available
and finally reach a stable level;
r-selection – increase exponentially till
resources are depleted and then
mortality is the prime regulator. With
resources replenished this cycle
repeats in Boom or Bust cycle. 10
Dec 2011 Business Sustainability 10
11. The Concern.... Cont‟d.
The I PAT formula in the 70„s was an attempt to
explain impact of human consumption in terms of
three components:
population numbers,
levels of consumption (which it terms "affluence",
although the usage is different), and
impact per unit of resource use (which is termed
"technology", because this impact depends on the
technology used)
Environmental I=P×A×T Compounding Effect
Impact
Population „affluence‟ Technology
Dec 2011 Business Sustainability 11
12. The Concern.... Cont‟d.
?
There have been a large
number of published
estimates for the human
carrying capacity of the
earth; they range from
a low of half billion
people
to a staggering 800
billion.
Many of these estimates
are more ideologically
based than determined by
scientific principles.
Dec 2011 Business Sustainability 12
13. The Concern.... Cont‟d.
Post-1950s the Developed World entered a
great acceleration of growth and population
(the Golden age of Capitalism):
technological innovations viz. plastics, synthetic
chemicals and
nuclear energy as well as fossil fuels continued to
transform society.
Gathering environmental movement
highlighted there were environmental costs
associated with the many material benefits
that were being enjoyed
Dec 2011 Business Sustainability 13
14. The Concern.... Cont‟d.
Documentation by 1962
American marine
biologist & naturalist
Rachel Carson in her
path-breaking,
revolutionary book:
Silent Springs
Environmentalism's
concern with pollution
& depletion of finite
resources voiced in a 1972
series of hallmark
books e.g Limits to
Growth Sustainability
Dec 2011 14
15. The Concern.... Cont‟d.
Historically, humanity has responded to a demand for more
resources by trying to increase supply.
In 1972 the book “Limits to Growth” sent out shock waves
around the world.
Using computer modeling, it warned of catastrophic
consequences by 2100 if the then current rates continued:
growth in resource use,
industrial output,
food production and
population expansion.
The only computer scenarios which indicated human welfare
could be sustained were ones in which growth was reduced.
Dec 2011 Business Sustainability 15
16. The Concern.... Cont‟d.
The study team published both a 20 year and a 30
year follow up, adding measures and making
improvements in their computer simulation model.
These analyses came to the same conclusions as the
original study – that continued growth would lead to
overshoot and catastrophe for human civilization.
In their original study in 1972 they warned that
overshoot was a possibility
In the 1992 report “Beyond the Limits” they argued that
overshoot had already occurred in a variety of areas,
and that their original warning were even more urgent.
Dec 2011 Business Sustainability 16
17. The Concern.... Cont‟d.
Uncontrolled Development, "Overshoot and Collapse"
Dec 2011 Business Sustainability 17
21. The Situation
In 1960 almost all countries in the world had
the capacity to meet their own demand but
by 2000 most countries were able to meet their
needs only by importing resources from other
nations
Environment & Ecology is a „common
resource‟ !
By the late 20th century environmental
problems were becoming global in scale.
the 1973 and 1979 energy crises demonstrated
the extent to which the global community had
become dependent on a non-renewable
resource.
Dec 2011 Business Sustainability 21
22. The Situation.... Cont‟d.
In parallel, greater concern for „human values‟,
lead by the formation of Amnesty International in
mid-60‟s and carried world-wide by Globalization
and the Information Revolution emerged.
Failure of Communism as an economic model
and widening disparities and inter-dependence
only brought to sharper focus the growing
differences in distribution of wealth and the need
for a more comprehensive economic model.
In the developed world, these led to the rise in
importance of ethics and equity (and morality) in
governance and consumerism.
Dec 2011 Business Sustainability 22
23. The Situation.... Cont‟d.
The growing „unease‟ and its investigation by UN
(UNWCED: United Nations World Commission on
Environment & Development a.k.a the Bruntland
Commission, 1987) gave rise to most widely
quoted definition of sustainability and sustainable
development in the report “Our Common Future” :
“Sustainable development is development that
meets the needs of the present without
compromising the ability of future
generations to meet their own needs.”
23
Dec 2011 Business Sustainability
24. The Situation.... Cont‟d.
The definition contains two key concepts:
„Needs‟: in particular the essential needs of the
world‟s poor – to which overriding priority should be
given
„Limitations‟: imposed by the state of technology and
social organizations on the environment‟s ability to
meet present and future needs
The definition as extended to Business:
„for a business enterprise, sustainable development
means adopting strategies and activities that meet
the needs of the firm and its stakeholders today
while protecting, sustaining and enhancing the
human and natural resources needed for the future.‟
Dec 2011 Business Sustainability 24
25. The Situation.... Cont‟d.
The idea of sustainability is not new
societies in the past and over time had learnt to balance
social, environmental and economic concerns.
At its core, sustainable development is about creating
an interactive and appropriate balance between:
Social Equity: i.e. Human rights, peace, justice, gender
equity, cultural diversity etc.
Environmental protection: referring to natural
environment i.e. Air, water, biodiversity, forests, energy
etc.
Economic development: understanding the limits and
potential of economic growth factoring in poverty
reduction, responsible consumption, corporate
responsibility, employment and allied themes.
With Industrial Age we lost the balance, perhaps due to
rapid development and „convenience‟.
Dec 2011 Business Sustainability 25
26. The Situation.... Cont‟d.
According to John Elkington, the movement built up
on three „pressure waves‟ of public awareness:
Wave 1 – brought an understanding of the issues and
the finite limits to demand on natural resources.
Business response was defensive. (60‟s – mid 70‟s)
Wave 2 - brought in the awareness for newness in
technologies and alternatives, leading to industry
initiatives towards sustainability. Business response
became more competitive. (mid 70‟s – mid 90‟s)
Wave 3 – focuses on the growing recognition that
profound changes are needed to governance and in the
globalization processes. Business will need to focus on
long-term and market creation. (mid 90‟s – current)
Dec 2011 Business Sustainability 26
27. The Situation.... Cont‟d.
Wave 1 Milestones: Wave 3 Milestones:
Amnesty International Shell Nigeria, Brent Spar
formed („61) issues („95)
„Silent Springs‟ („62) „Mad Cow‟ Disease,
Earth Day celebrated („70) UK/Nike „sweatshops‟ (‟96)
Greenpeace founded („71) Kyoto Protocol („97)
Arab Oil embargo („73) GM Foods issues, UK/EU
Wave 2 Milestones: (‟98)
„Battle of Seattle‟ /WTO
OCED „State of
Environment‟ report („78) („99)
CSR on WEF Agenda (‟00)
Bhopal Disaster („84)
9/11(„01)
Chernobyl Disaster („86)
BRIC in G8 Rounds („04)
„Our Common Future‟ („87)
Meltdown US Economy
Exon Valdez Disaster,
Berlin Wall („89) („06)
Copenhagen Summit (‟08)
Gulf War („91)
Sept2011
Dec 2011 Sustainability 27
Business Sustainability 27
28. The Situation.... Cont‟d.
The coming decade
Leaders of some of the world's most successful companies
say the whole system of capitalism is at risk; there does seem
to be consensus on what the big problems are:
1. Unrestrained migration in numbers greater than the capacity to
productively absorb the newcomers.
2. Environmental degradation of food and water supplies, and many
other aspects of quality of life.
3. Failure of the rule of law; radical movements, terrorism/war which
destroy the stability that markets need.
4. Low levels of education, which limit worker productivity.
5. The rise of state capitalism in response to free market shortcomings.
6. Pandemics that disrupt trade and decimate labour.
7. Inadequacy of existing institutions – not just a matter of resources and
competence; but also jurisdictions as nation-based institutions face
global issues.
Dec 2011 Business Sustainability 28
29. The Situation.... Cont‟d.
Shifting Priorities
The economy is the The economy is a subsystem
predominant system, with of society, which is itself a
society and environment as subsystem of the biosphere. A
supportive domains. gain in one is loss in the other.
Economy
Society Environment
“Early 20th Century” “Late 20th Century”
Sept 2011
Dec 2011 Business Sustainability
Sustainability 29
30. The Situation.... Cont‟d.
Currently prposed model is “The three spheres”: Social,
Environmental & Economic, represented by three
overlapped, mutually reinforcing ellipses (World
Summit, 2005)
Dec 2011 Business Sustainability 30
31. The Situation.... Cont‟d.
“What would it take to get rid
of disposable cups?”
was a question Prof. Senge raised in
the keynote address at the MIT
Sustainable Summit .
The responses include everyone
from Starbucks & it‟s competitors to
paper manufacturers, food service
providers, recyclers and municipal
governments.
To make progress on really tough
sustainability issues is a “massive
undertaking in collaboration,”
Senge explained; “what‟s more the
parties that need to collaborate
often aren‟t naturally inclined to.”
Dec 2011 Business Sustainability 31
32. The Situation.... Cont‟d.
Sustainability, thus, involves everyone:
Individual („be the change you want to see!‟)
Local Communities ( to give the movement „mass‟)
Business & Industries ( for appropriate products &
practices)
Countries (for adequate governance)
No one person could destroy a species or warm the
planet no matter how high (s)he tried. But that is
what we are doing collectively!”
"Corporations are not responsible for the entire
world's problem, nor do they have the resources to
solve them all."
“Earth provides enough to satisfy every man‟s need,
but not every one‟s greed!”
Dec 2011 Business Sustainability 32
33. The Situation.... Cont‟d.
A universally accepted definition of
sustainability is difficult because it is expected
to achieve many things:
factual and scientific: a clear statement of a
specific “destination”. The simple definition
"sustainability is improving the quality of human
life while living within the carrying capacity of
supporting eco-systems” conveys the idea of
sustainability having quantifiable limits.
call to action: a task in progress or “journey”,
therefore a political process, so some definitions
set out common goals and values e.g.The Earth
Charter.
Dec 2011 Business Sustainability 33
34. The Situation.... Cont‟d.
Is this picture O.K.
and „sustainable‟?
Is it O.K. to look at
individuals only ? 2005
Data
Sept2011
Dec 2011 Sustainability 34
Business Sustainability 34
35. The Situation.... Cont‟d.
In answering these „simple‟ questions, different
dimensions need be considered:
Economic Development: There are large disparities
– leading to the three economic worlds „Developed‟ ,
„Developing‟ & „Under-developed‟. Requires
„Political Settlement‟
Social Equality: is a direct fall-out of the above!
Environment & Ecological Protection: is by now self-
evident.
Obviously, there are large differences of opinion –
with each nation/union prioritizing differently.
Environment & Ecology lends itself to a more scientific
rigour: therefore, greater „unified action‟ , led the more
economically developed. The threat to their „affluence‟ is
greater from this factor!
Dec 2011 Business Sustainability 35
36. The Situation.... Cont‟d.
Incidental elements which strongly influence
sustainability are:
Culture: shared values and attitudes that provide the
framework by shaping our day-to-day behaviour.
Governance: is the overarching principle that provides
the context for sustainable development; promote the
structure(s) at local, national and international
levels, transparently and effectively.
The principles that guide responsibility and accountability:
Precautionary principle: preventive measures even with
the lack of full scientific evidence
Proximity principle: disposal & treatment of waste as
close to the point of generation, within technical feasibility
Polluter-pays principle: cost of pollution should be
covered by those causing it.
Dec 2011 Business Sustainability 36
37. The Situation.... Cont‟d.
The Environmental Protection Index (EPI), has been
developed to quantify and numerically benchmark the
environmental performance of a country's policies.
working as an index that can be used by policy makers,
environmental scientists, advocates and the general
public,
comprising
ENVIRONMENTAL HEALTH POLICY ( 6 Indicators)
ECOSYSTEM VITALITY POLICY (8 Indicators)
PRODUCTIVE NATURAL RESOURCES (8 Indicators)
CLIMATE CHANGE (3 Indicators)
Pilot study done in 2006.
Dec 2011 Business Sustainability 37
39. The Situation.... Cont‟d.
Three EPI reports have been released - the
Pilot 2006, the 2008 and 2010 Environmental
Performance Index.
In the 2010 scorecard, the top 5 countries (of
163) were:
Iceland,
Switzerland,
Costa Rica,
Sweden and
Norway.
The US fell to the 61st position (as compared to
39th in the 2008 EPI), Brazil ranks 62nd , Russia
69th , China 121st , India ranks 123rd .
Sept 2011 Business Sustainability 39
40. The Situation.... Cont‟d.
One of the most significant developments on
Environment was the „Kyoto Protocol‟ , Sept.
1997:
Is an international environmental treaty with the goal
of achieving the "stabilization of greenhouse gas
concentrations in the atmosphere at a level that would
prevent dangerous interference with the climate
system”.
The target agreed upon was an average reduction of GHG
emissions by 5.2% from 1990 levels by the year 2012.
The Protocol came into force on 16 Feb. 2005 and as
of September 2011, 191 states have ratified the
protocol.
USA signed yet to ratify,
China has not proposed any emission cuts as binding.
Dec 2011 Business Sustainability 40
41. The Situation.... Cont‟d.
Green = Countries that have ratified the treaty
Grey = Countries that have not yet decided
Sept2011 Brown = No intention to ratify at this stage.
Dec 2011 Sustainability 41
Business Sustainability 41
42. The Situation.... Cont‟d.
The primary greenhouse gases in the Earth‟s
atmosphere are water vapour, carbon
dioxide, methane, nitrous oxide & ozone.
Sept2011
Dec 2011 Sustainability 42
Business Sustainability 42
43. The Situation.... Cont‟d.
Top 3 (2005)
China – 17% (5.8t/capita)
US – 16%(24.1t/capita)
E U – 11%(10.6t/capita)
{India: 5% (2.1t/capita)}
Sept2011
Dec 2011 Sustainability 43
Business Sustainability 43
44. The Situation.... Cont‟d.
Per Capita,
GHG emission
Sept2011
Dec 2011 Sustainability 44
Business Sustainability 44
45. The Situation .... Cont‟d
The Kyoto Protocol „climate
pact‟ is expiring in 2012..
The Copenhagen rounds were
stormy: with major
disagreements between
„developed‟ and „developing‟
countries on emission caps..
Developing nations want an
?
extension of the Kyoto Protocol
with tougher norms for developed
countries!
Australia-Norway are proposing
agreement for a new pact, but no
outcome expected before 2015..
Dec 2011 Business Sustainability 45
46. The Situation.... Cont‟d.
Viewpoint: Developed Countries
Per Capita,
GHG emission
Viewpoint: Developing Countries
Dec 2011 Business Sustainability 46
47. The Situation.... Cont‟d.
The State of Ecology & Environment
Al Gore‟s Presentation: “An Inconvenient Truth”
Dec 2011 Business Sustainability 47
48. The Situation .... Cont‟d
The State of “Economy”
Robert Greenhill,
Managing Director and
?
chief business officer at
the „09 World Economic
Forum, said: "Twentieth
century systems are
failing to manage 21st
century risks; we need
new networked systems
Global economy 'in to identify and address
no state to cope global risks before they
with new shocks' become global crises,"
Dec 2011 Business Sustainability 48
49. The State of Economy .... Cont‟d
"Globalisation has generated sustained economic
growth for a generation; it has shrunk and reshaped
the world, making it far more interconnected and
interdependent. But the benefits of globalisation
seem unevenly spread – a minority is seen to have
harvested a disproportionate amount of the fruits.“
W.E.F Study, 2009
The United states wheels from a recession. A lot of
people wonder what went wrong?
Greed in Wall Street,
the War in Iraq and
the unprecedented rate of change overlapping the
world today thanks to globalization
Dec 2011 Business Sustainability 49
50. The State of Economy .... Cont‟d
US Economy:
The „Meltdown‟ of US Economy:
Subprime mortgage crisis
US „Housing Bubble‟ Jun‟07 –
US Housing market correction Nov‟08,
25%
Energy Crisis reduction of
Late „00 Recession: net worth!
Auto Industry crisis of ‟08-‟10
US Govt. Interventions
Troubled Assets Relief Program, 2008
Economic Stimulus Act, 2008
American Recovery & Reinvestment Act, 2009
Sept2011
Dec 2011 Sustainability 50
Business Sustainability 50
51. The State of Economy .... Cont‟d
In Aug‟11, the US debt surpassed
100 percent of gross domestic product
for the first time since World War II
WW II
Dec 2011 Business Sustainability 51
52. The State of Economy .... Cont‟d
On August 5, 2011, Standard & Poor's credit rating
agency downgraded the long-term credit rating of the
United States government for the first time in its
history, from AAA to AA+: "The downgrade reflects
our opinion that the fiscal consolidation plan that
Congress and the Administration recently agreed to
falls short of what, in our view, would be necessary to
stabilize the government's medium-term debt
dynamics".
According to the International Monetary Fund, the
US joined a group of countries whose public debt
exceeds their GDP. The group includes Japan
(229%), Greece (152%), Italy (120%), Ireland (114%).
Dec 2011 Business Sustainability 52
53. The State of Economy .... Cont‟d
European sovereign debt
crisis:
From late 2009 (Greece),
fears of a sovereign-debt crisis
developed with the situation
becoming particularly tense
in early 2010.
The crisis has reduced
confidence in other European
economies. Ireland, with a
government deficit in 2010 of
32.4% of GDP, Spain with
9.2%, and Portugal at 9.1% are
most at risk.
Dec 2011 Business Sustainability 53
54. The State of Economy .... Cont‟d
Sovereigns listings by Standard & Poor's as of August „11
Green AAA
Turquoise AA
L/Blue A
D/Blue BBB 80% of World GDP:
Purple BB EU 26% ?
Red B US 23%
BRIC 17%
Japan 9%
Dec 2011 Business Sustainability 54
55. The Situation .... Cont‟d
The State of „Society‟
The Earth Charter (2000):
“a sustainable global society founded
on respect for nature, universal
human rights, economic justice, and a
culture of peace.”
It outlines caring & respecting through
ecological integrity, social and
economic justice, democracy, non-
violence and peace and similar
factors.
(„The Millennium Development Goals‟ ,
time-lined for 2015.)
Dec 2011 Business Sustainability 55
56. The State of „Society‟ .... Cont‟d
The Millennium Goals “The Global Compact”
1. Eradicate extreme poverty Launched simultaneously as a
and hunger policy platform and action
2. Achieve universal primary framework for companies
education committed to sustainability &
3. Promote gender equality and responsible business practices
empower women (in 130 countries, with over
4700 corporate & other
4. Reduce child mortality
stakeholders). The members
5. Improve maternal health support the Millennium Goals
6. Combat HIV/AIDS, malaria and focus on:
and other diseases 1. Human Rights
7. Ensure environmental
2. Labour Standards
sustainability
8. Develop a global partnership 3. Environment
for development. 4. Anti-corruption
Dec 2011 Business Sustainability 56
57. The State of „Society‟ .... Cont‟d
Links of Business and Industry to „Economics‟ and
„Environment/Ecology‟ are intuitively direct. Actions
impacting these are:
„Consumption‟ is influenced by Business/Industry by
generating demand, often aiding consumers‟ ability to
pay.
Business/Industry then leverage „Financial Capital‟ to use
„Natural , Human, Social & Technical capitals‟
(resources!) to make and deliver „required‟ Products and
Service.
Thus the links to Society at large is at „arms length‟ – left to Economy
Governments/Nations to provide resources with varying Society Environment
regulatory mechanisms.
Therefore, what is Business/Management responsibility?
Dec 2011 Business Sustainability 57
58. The State of „Society‟ .... Cont‟d
Business Responsibility: the Reality
How has Business acted?
Great Success: „The Golden „Specialists‟ e.g. Lobbyists
Age of Capitalism‟. intervene to reduce pressure
Side effects were „unseen‟ –
Easier & Faster but
environmental, economic & symptomatic & short-term
social
Finding stop-gap solutions and Pressure to meet tougher
environmental standards
shifting the burden to experts
Rather than work proactively DELAY Harder & take time but
with Governments to come up fundamental solutions
with innovative solutions, Managers develop capacity
„lobbyist‟ employed to maintain for innovative solutions e.g.
Better products
status-quo.
Dec 2011 Business Sustainability 58
59. The State of „Society‟ .... Cont‟d
explaining reality: „Take-make-waste'
„Take-Make-Waste‟ solutions
Easier & Faster but
symptomatic & short-term
Damage to Social &
Societal Needs
Environmental Systems
DELAY Harder & take time but
fundamental solutions
Regenerative Solutions –
all life flourishes
Dec 2011 Business Sustainability 59
60. The State of „Society‟ .... Cont‟d
explaining reality: „Take-make-waste'
Relocate plants to where
regulations are more lax
Easier & Faster but
symptomatic & short-term
Water Shortages
DELAY Harder & take time but
fundamental solutions
Integrated watershed
management
Dec 2011
2010 Business Sustainability 60
61. The State of „Society‟ .... Cont‟d
Responsibilities of business: Definition
Classical view: “ There is one and only one
Shareholder Value
social responsibility of business – to use its
resources and engage in activities designed to
increase its profits so long as they stay within the
rules of the game, which is to say: engages in
open and free competition without deception and
fraud”. Milton Freidman (1970)
Contemporary View: A representative model
was proposed by A.B. Carroll. (1980) –
managers have four areas of responsibility:
Economic, Legal, Ethical and Social.
Dec 2011 Business Sustainability 61
62. The State of „Society‟ .... Cont‟d
A contemporary view of Business Responsibility
Stakeholder Value
Dec 2011 Business Sustainability 62
63. The State of „Society‟ .... Cont‟d
The emerging paradigm („chrysalis economy‟) is
driven by 7 closely linked „revolutions‟ – many of which
we see and recognize as full-blown and others
formating even as we discuss the topic!
The peoples‟ attitudes and perceptions are radically
changing – inducing business & governments to govern
cohesively and „responsibly‟.
REVOLUTIONS OLD PARADIGM NEW PARADIGM
1.Markets Compliance Competition
2.Values Hard Soft
3.Transparency Closed Open
4.Life-cycle technology Product Function
5.Partnerships Subversion Symbiosis
6.Time Wider Longer
7.Corp. Governance Exclusive Inclusive
Dec 2011 Business Sustainability 63
64. The State of „Society‟ .... Cont‟d
Market: from local to global - for the foreseeable future, business
will operate in markets that are more open to competition, both
domestic and international;
Values: the worldwide shift in human and societal values - entire
societies can go into quicksand (e.g. the Jasmine Revolution), roll-
call of companies that have crashed because of values-based
crises: Enron, Arthur Andersen, Lehman Bros., Satyam & ....;
Transparency: is well under way, is being fuelled by growing
international transparency and will accelerate – RTI in India, Swiss
Bank disclosures, Wiki-leaks & .... In many respects, the
transparency revolution is now „out of control‟!
Life-cycle technologies: riding on transparency, information on
„cradle-to-grave‟ implications of products & services: managing the
life cycles of technologies and products ( e.g. batteries, jumbo jets
& oil rigs) will be a key emerging focus of 21st-century business.
Dec 2011 Business Sustainability 64
65. The State of „Society‟ .... Cont‟d
Partners: acceleration of the rate at which new forms of
partnership spring up between companies, and between
companies and other organizations – „adversaries‟ to partners e.g.
Greenpeace & DuPont, WWF & Coke. Campaigning groups will
need to work out ways of simultaneously challenging and working
with the same industry e.g. Auto-emission norms;
Time: business finds that current time is becoming ever „wider‟.
This involves the opening out of the time dimension, with more
and more happening every minute of every day: online reporting
requirements are key drivers towards this wide-time world.
Sustainability agenda is pushing us in the other direction: requires
thinking across decades, generations and even centuries!
Corporate Governance: planning agenda for the business
„bottom-line‟ is the responsibility of the Corporate Board. New spin
is being put on the already energetic debate: engaging and
balancing the multi-stakeholder demands.
Dec 2011 Business Sustainability 65
66. The State of „Society‟ .... Cont‟d
“Corporate Social Responsibility”
Corporate social responsibility (CSR, also called
corporate conscience, corporate citizenship, social
performance, or sustainable responsible business) is a
form of self-regulation integrated into a business model.
CSR-focused businesses promote the public interest by
encouraging community growth and development and voluntarily
eliminate practices that harm the public sphere, regardless of
legality.
ISO 2600 is the recognized international standard for CSR.
An approach for CSR that is becoming more widely
accepted is a community-based development approach.
In this approach, corporations work with local communities to better
themselves; building of a trade network with the community -
guaranteeing regular “fair trade” purchases.
Dec 2011 Business Sustainability 66
68. The State of „Society‟ .... Cont‟d
“Sustainable Business”
“If it emerges at all, a sustainable global economy will
emerge through an era of intense technological,
economic, social and political metamorphosis .”
(Elkington, 2001).
Current patterns of wealth creation will generate
worsening environmental and social problems - pressures
will continuously build on both corporations & governments
to make a transition to sustainable development.
Four main types of company can be distinguished (or
„value webs‟) along the evolutionary path to a chrysalis
economy – namely, corporate „locusts‟, „caterpillars‟,
„butterflies‟ and „honeybees‟.
Dec 2011 Business Sustainability 68
69. “Sustainable Business”.... Cont‟d
LOW IMPACT HIGH IMPACT
REGENARATIVE
BUTTERFLIES HONEYBEES
(increasing returns)
DEGENARATIVE
CATERPILLARS LOCUSTS
(decreasing returns)
Locusts: Some corporations operate as destructive locusts
throughout their life cycles; others only display locust-like
behaviours occasionally, characterized by:
• the destruction of natural, human, social and economic capital;
• collectively, an unsustainable „burn rate‟, potentially creating
regional or even global impacts;
• a business model that is unsustainable over the long run;
• periods of invisibility, when it is hard to discern the impending
threat;
Dec 2011 Business Sustainability 69
70. “Sustainable Business”.... Cont‟d
LOW IMPACT HIGH IMPACT
REGENARATIVE
BUTTERFLIES HONEYBEES
(increasing returns)
DEGENARATIVE
CATERPILLARS LOCUSTS
(decreasing returns)
CATERPILLARS: are harder to spot than locusts because their
impacts are more localized; their degenerative impacts may make
it hard to see that they have a high potential for metamorphosis:
• generate relatively local impacts, most of the time;
• show single-minded dedication to the business task at hand;
• depend upon a high „burn rate‟, although usually of forms of
capital that are renewable over time;
• operate on a business model that is unsustainable when
projected forward into a world of 8 to 10 billion people;
Dec 2011 Business Sustainability 70
71. “Sustainable Business”.... Cont‟d
LOW IMPACT HIGH IMPACT
REGENARATIVE
BUTTERFLIES HONEYBEES
(increasing returns)
DEGENARATIVE
CATERPILLARS LOCUSTS
(decreasing returns)
BUTTERFLIES: are easy to spot, though most are comparatively
small; they are conspicuous and have been abundantly covered in
the media. Yet if every company in the world were to model itself
on such companies, our economies would still not be sustainable –
not enough „critical mass‟ or „hive strength‟:
• As a sustainable business model over reliance for expansion on
financial markets and large corporate partners;
• a strong commitment to the corporate social responsibility (CSR)
and sustainable development (SD) agendas; but a tendency to
define its position by reference to locusts and caterpillars;
Dec 2011 Business Sustainability 71
72. “Sustainable Business”.... Cont‟d
LOW IMPACT HIGH IMPACT
REGENARATIVE
BUTTERFLIES HONEYBEES
(increasing returns)
DEGENARATIVE
CATERPILLARS LOCUSTS
(decreasing returns)
HONEYBEES: is the domain into which growing numbers of
government agencies, innovators, entrepreneurs and investors will
head in the coming decades - global economy would hum with the
activities of corporate bees and the economic versions of hives.
• a sustainable business model, albeit based on constant
innovation;
• a clear – and appropriate – set of ethics-based business
principles;
• strategic sustainable management of natural resources;
Decsociability and the evolution of powerful symbiotic partnerships;
• 2011 Business Sustainability 72
73. “Sustainable Business”.... Cont‟d
Sustainable business (green business) is thus
an enterprise that has no negative impact on the
global or local environment, community, society or
economics and covers six essentials:
Triple Top-line Value: The TTL Establishes three
simultaneous requirements of sustainable business
activities
financial benefits for the company,
natural world betterment,
social advantages for employees and members of the local
community –
with each of these three components recognized as equal in
status.
Dec 2011 Business Sustainability 73
74. “Sustainable Business”.... Cont‟d
Nature - Based Knowledge and Technology:
bio-mimicry based principal involves the conscious
emulation of natural-world in terms of
growing our food,
harnessing our energy,
constructing things,
conducting business,
healing ourselves,
processing information and
designing our communities;
Products of Service to Products of Consumption:
Products of service are durable goods that are returned to
the manufacturer and re-processed into a (new generation)
of products when they are worn out.
Products of consumption are shorter lived items made only of
biodegradable materials.
Dec 2011 Business Sustainability 74
75. “Sustainable Business”.... Cont‟d
Solar, Wind, Geothermal and Ocean Energy:
emphasizing the use of renewable energy sources
Local-Based Organizations and Economies:
durable, beautiful and healthy communities with locally
owned and operated businesses and New life to:
“Think Global,
locally managed non-profit organizations, Act Local”
along with regional corporations and shareholders
working together in a web of partnerships and
collaborations.
Continuous Improvement Process:
constant advancements and upgrade of Operational
processes as the company does its business.
The continuous process of monitoring, analyzing,
redesigning and implementing is used as conditions
change and new opportunities emerge .
Dec 2011 Business Sustainability 75
76. “Sustainable Business”.... Cont‟d
What does “all this” have to do with Business
„now‟?
Everything! Because Businesses have to...
Reduce Cost: using less and wasting less does so
Preserve resources: resources are increasingly hard to
get – need to conserve
Keep up with legislation: laws governing businesses are
becoming tougher e.g. Pollution, anti-dumping etc.
Enhance Reputation: to build trust and loyalty with the
society It can be
triggered by
Satisfy Customer & Stakeholder needs: by conforming to
any of these
laws and obtaining a „licence to operate‟ in thispremises –
increasingly ethically conscious world. with great
Differentiate: by increasing customer loyalty, particularly
linkages!
creating niches for cause-related groups
Capitalize on new opportunities: improving living
standards always provide this.
Dec 2011 Business Sustainability 76
77. “Sustainable Business”.... Cont‟d
Philips India used (ply)wood boxes to
Next: as primary packing for lighting
Recyclable equipment. G.O.I made wood/logging
Crates? increasingly controlled – forest
protection.
Reduce In the 80‟s, wood progressively became
Cost expensive. Philips switched to
Cardboard – took 2 years. Savings: 30%
Keep up Per unit packing, wood /paper ratio is
with 3:1 by weight. Also with 1t wood, 3t of
legisla- paper can be made; put together: 9x
tion preservation!
Enhance
Preserve CB boxes used to advertise product &
Reputa-
Resource dealers started storing in showrooms
tion
Additional cost savings by volume
reduction: Handling (products/truck),
lower inventory & disposal costs!
Dec 2011 77
Sustainability
78. “Sustainable Business”.... Cont‟d
Actual reasons why management is getting
involved are:
Sustainability is not totally new to any business, it is
about being more „with it‟ and effective
Continuity is more important than a carefully crafted
starting point; creation of habits leading to culture
Potentially high cost of inaction for both business
and society.
Even if there is no immediate impact, inaction can lead
to major issues in the future
Multiple, unforeseen benefits
Effect is strongest when embedded into culture ( like
Quality!)
Top driven initiatives, personal reasons or otherwise
Dec 2011 Business Sustainability 78
80. “Sustainable Business”.... Cont‟d
Triple bottom line score-card means expanding
the traditional reporting framework to take into
account ecological and social performance in
addition to financial performance.
"People, planet and profit" clearly describes the
triple bottom lines and the goal:
"People" (human capital) pertains to fair and
beneficial business practices toward labour, the
community and region in which a corporation
conducts its business.
"Planet" (natural capital) refers to sustainable
environmental practices. A TBL endeavor reduces
the ecological footprint by both controlling
consumption and reducing waste.
Dec 2011 Business Sustainability 80
81. “Sustainable Business”.... Cont‟d
"Profit" is the economic value created (for the society in
which it operates) by the organization after deducting the
cost of all inputs, including the cost of the capital tied up.
It differs from traditional accounting definitions of profit:
Current accounting practices do not take into account „true‟
or „full‟ cost of inputs since many of the social and
environmental costs are not identified and measured – being
„externalities‟.
„Provisioning‟ omissions or errors for contingent and liability
costs which could arise in the future. These are usually
factored in on a probability of occurrence.
„Tragedy of the Commons‟ – misuse or overuse of resources
commonly available to all for „free‟ (e.g. Fishing in the seas &
oceans) making the resource scarce.
Dec 2011 Business Sustainability 81
82. “Sustainable Business”.... Cont‟d
One of the major drawbacks of the TBL
framework is its inability to be applied in a
monetary-based economic system.
Because there is no single way (in monetary terms)
to measure the benefits to the society and
environment as there is with profit, it does not allow
for businesses to sum across all three bottom lines,
making it difficult for businesses to recognize the
benefits of using TBL for the company itself.
Many organizations, however, are using
voluntary disclosures in their annual reports on
the major Key Performance indicators for
„People‟ & „Planet‟.
Dec 2011 Business Sustainability 82
83. “Sustainable Business”.... Cont‟d
Using the TBL Scorecard
An Example:
99th Annual General Meeting ITC Limited
Commemorating The ITC Centenary 100
Inspiring Years :
One Mission – India First
Chairman Y C Deveshwar‟s Address
Dec 2011 Business Sustainability 83
85. From Chairman Y C Deveshwar‟s Address
Financial Performance
In its 100th year, your Company continues its
impressive record of financial performance. Gross
Turnover for the year grew by 13.5% to Rs.
26,259.60 crores. Net Turnover increased by 16.3
% to Rs.18,153.19 crores. Pre-tax profits rose by
24.7% to Rs. 6,015.31 crores while Post-tax
profits at Rs. 4,061 crores registered a growth
of 24.4%. Earnings Per Share for the year stands
at Rs. 10.73. Cash flows from Operations stood at
an all time high of Rs. 6,620 crores for the year.
Dec 2011 Business Sustainability 85
86. From Chairman Y C Deveshwar‟s Address
ITC : Financial Highlights 1996-2010*
March March 31,
31,1996 2010
Gross Income 5,188 26,863
Profit After Tax 261 4,061
Return on Net Assets (%) 28 41
Net Assets Employed 1,886 14,957
Net Worth 1,121 14,064
Market Capitalization 5,571 1,14,000*
CAGR in Total Shareholder Returns in the period 1996-
2010 : 24.3 %
Dec 2011 Business Sustainability 86
87. From Chairman Y C Deveshwar‟s Address
Environmental and Social Performance
I have in the past drawn your attention to the
outstanding performance of your Company in creating
new benchmarks in the area of environmental and
social responsibility. The accomplishments continue
with your company achieving the status of being „water
positive‟ for the 8th consecutive year, „carbon
positive‟ for the 5th year in succession and also
„solid waste recycling positive‟ for 3 years in a row.
You will draw justifiable pride in the fact that your
Company is the only enterprise in the world of its
size to have achieved and sustained these three global
environmental distinctions.
Dec 2011 Business Sustainability 88
88. From Chairman Y C Deveshwar‟s Address
This stellar environmental performance is matched
by your Company‟s initiatives to build social capital
through extensive community engagement,
specially in India‟s rural areas. These initiatives
have led to the creation of sustainable livelihood
opportunities for over 5 million people, many of
whom represent the poorest sections of our
society.
ITC‟s deep commitment to pursue a Triple
Bottom Line strategy has earned it global and
national recognition for the leadership it provides
in responsible and sustainable business practices.
Dec 2011 Business Sustainability 89
89. Comments on Y C Deveshwar‟s Address
“The company‟s longest-serving chairman, Deveshwar has
repeatedly stressed the company‟s environmental
record as a green company, and established a triple-
bottom line objective (offering financial, environmental
and social returns) while also making the company
carbon-neutral and water-positive. Among other
diversifications, he has moved aggressively into a core
Unilever territory like foods, and notched up a Harvard
Business School case study with his e-choupal rural
marketing initiative.
But the company remains fundamentally dependent
on the cigarette division for most of its profits, and
in that sense the task of transforming the company
remains an unfinished one.”
Source: Business Standard, 27 Aug 2010
Dec 2011 Business Sustainability 90
90. “Sustainable Business”.... Cont‟d
Using the TBL Scorecard
CNBC Interview of Mr. Y. C. Deveshwar
Dec 2011 Business Sustainability 91
91. Creating a Sustainability
footprint
a) Global Initiatives
b) Business Models
Dec 2011 Business Sustainability 92
92. CO2e
The concern for “carbon”? We are adding
5 billion tons
T
every year!
8 billion tons
go in, Fossil
Fuel burning CO2 in the atmosphere
800 billion tons (380 ppm)
3 billion tons go out, absorbed
by land and oceans
93
Dec 2011 Business Sustainability 93
93. Carbon Trade… Cont‟d
The Carbon trading is one of the fastest growing
financial markets in the world. It is the most visible
result of early regulatory efforts to mitigate climate
change, and grew out of the Kyoto Protocol, 1997.
The protocol requires that by 2012, developed
countries will achieve greenhouse gas emission
reductions of at least 5% against baseline levels of
1990.
The Protocol agreed on 'caps' or quotas on the
maximum amount of Greenhouse gases for developed
and developing countries,
A tradable permit system has been effective in the
industrial sector: trade (i.e. „sell‟ your allowance to
„buyers‟ who exceed their quota ). Thus, „Cap & Trade‟.
Dec 2011 Business Sustainability 94
94. Carbon Trade… Cont‟d
Participating countries set quotas on the emissions
(1 unit = 1 tonne of CO2e) of installations run by
local business and other organizations, generically
termed 'operators'.
Countries manage this through their own national
'registries', which are required to be validated and
monitored for compliance. (Certified or Verified
Emission Reduction )
Businesses that are about to exceed their quotas can
buy the CERs/VERs, privately or on the open market.
This gives operators time to invest in/develop 'cleaner'
processes & developing machinery/ practices
The primary goal is “Carbon Offset” rather than cap.
„Offsets‟ are achieved by investing in sustainable
practices: “Clean Development Mechanism (CDM)”
Dec 2011 Business Sustainability 95
95. Carbon Trade… Cont‟d
CDM‟s typically give financial support to projects that
reduce the emission of greenhouse gases in the
short or long-term.
The most common project type is renewable energy,
such as wind farms, biomass energy, or hydroelectric
dams.
popular carbon offset projects from a corporate
perspective are energy efficiency & wind turbine projects
Others include the destruction of industrial pollutants or
agricultural byproducts, destruction of landfill methane, and
forestry projects.
Many companies offer carbon offsets as an incentive in
the sales process for customers to mitigate the
emissions related with their product or service.
Dec 2011 Business Sustainability 96
96. Carbon Trade… Cont‟d
The market is emerging strongly despite various global
factors e.g. uncertainty with US regulatory efforts.
With existing regulation, the emerging carbon trade
has reached US $70 billion (€52 billion) in 2008.
For the third consecutive year, China was the world
leader with a 70% market share in terms of transacted
volume.
Brazil and India, at 8% market share each, transacted
the highest volumes after China. Africa followed with 5%
of the market.
These figures do not account for US volumes since US
is not a signatory to Kyoto Protocol, though there are
some voluntary efforts
Dec 2011 Business Sustainability 97
97. Creating a Sustainability footprint
Global Initiatives
Renewable Energy
Renewable energy commercialization involves the
diffusion of 3 generations of renewable energy
technologies dating back more than 100 years.
Second-generation technologies are market-ready
and are being deployed at the present time; they
include solar heating, photo-voltaics, wind-power,
solar thermal power stations & new forms of bio-
energy.
Third-generation technologies require continued R&D
efforts in order to make large contributions on a global
scale. E.g. Ocean energy, biomass gasification.
Dec 2011 Business Sustainability 98
98. Renewable Energy …Cont‟d
What is the scope?
Available renewable
energy
The volume of the cubes
represent the amount of
available geothermal,
hydropower, wind and solar
energy in TW, although only
a small portion is
recoverable.
The small red cube shows
the proportional global
energy consumption!
Dec 2011 Business Sustainability 99
99. Renewable Energy …Cont‟d
Worldwide energy sources (TW) 2004
Dec 2011 Business Sustainability 100
100. Renewable Energy …Cont‟d
Revenues: 10x in 12 years
Taking Off!!
Dec 2011 Business Sustainability 101
101. Renewable Energy …Cont‟d
1000 MW: Operational; 2000 MW under
Second Generation in Solar Energy Construction; 18000MW Announced.
Solar energy is not available at
night; modern energy systems
usually assume continuous
availability of energy.
Thermal mass systems can store
solar energy in the form of heat at
domestically useful temperatures.
Solar energy can be stored at
high temperatures using molten
salts. Salts are an effective storage
medium because they are low-cost,
have a high specific heat capacity
and can deliver heat at
temperatures compatible with
conventional power systems.
Dec 2011 Business Sustainability 102
102. Creating a Sustainability footprint
Global Initiatives
Recycling & Regeneration
Background
Products require „consumers‟! Today‟s consumers are:
Conscience-focused & demand good-governance
Want ethical business processes
Are independently informed
Require „service‟ more than „ownership‟
Ready to access goods through non-traditional „channels‟
Manufacturer Manufacturer
Distributor Intermediary(s)
Dealer Retailer Consumer Consumer
Consumers Consumer
Dec 2011 Business Sustainability 103
104. Recycling & Regeneration.... Cont‟d
Recycling involves processing
used/ spent articles & waste into
useable products to prevent
destruction of potentially useful
materials to:
reduce the consumption of fresh raw
materials,
reduce energy usage,
reduce air pollution (incineration) and
water pollution (from landfill)
by reducing need for "conventional"
waste disposal, and lower GHG
emissions as compared to virgin
production.
Recycling is a key component of modern
waste reduction.
Dec 2011 Business Sustainability 105
105. Recycling & Regeneration.... Cont‟d
The Bottle Box(TM) Nike claimed making thePET bottles
Each shirt uses up to 8 shirts has
The Bottle Box(TM) is prevented nearly 13 million plastic
the first ever product bottles from going into landfill sites
from the true bottle-to-
box recycling process.
The unique and
innovative ECO-CHIC
designs are made from In South Africa, nine World Cup sides
100% post consumer wore shirts made entirely from
recycled PET bottles. recycled plastic bottles
Dec 2011 Business Sustainability 106
106. Recycling & Regeneration.... Cont‟d
Electronic waste, e-waste, e-
scrap, or Waste Electrical and
Electronic Equipment (WEEE)
describes loosely discarded,
surplus, obsolete, or broken
electrical or electronic devices.
The informal processing of
electronic waste in developing
countries causes serious health
and pollution problems.
Some electronic scrap components,
such as CRTs, contain
contaminants such as lead,
cadmium, beryllium & mercury and
other toxic materials.
Dec 2011 Business Sustainability 107
107. Recycling & Regeneration.... Cont‟d
Canon strives to recycle products and
parts that are not suitable for reuse as
materials in the manufacture of new
products. Plastics collected from Canon
products during 2009 for reuse in new
products totaled 2,087 tons.
Canon strive to make their products 75
% recyclable by mass (for re-use and
material recycling) and 85 %
recoverable by mass (including thermal
recycling).
Canon markets the "Refreshed" series
of remanufactured products for the
Japan market. The iR 6570N-R high-
speed monochrome MFD, launched in
2009, achieved an average parts
reuse ratio of 91% in terms of weight
Dec 2011 Business Sustainability 108
108. Creating a Sustainability footprint
Global Initiatives
“Inclusive Growth”
Two Statements:
“a sustainable global society founded on respect for
nature, universal human rights, economic justice, and
a culture of peace.” Earth Charter, 2000
“....a minority is seen to have harvested a
disproportionate amount of the fruits.” W.E.F Study, 2009
Reflection:
“Why is it that all our technology, managerial know-
how and investment capacity, we are unable to make
even a minor contribution to the problem of pervasive
global poverty and disenfranchisement?” Prof.
C.K.Prahald, 2006
Dec 2011 Business Sustainability 109
109. “Inclusive Growth” …. Cont‟d
Start with a new approach: „a clean sheet of paper‟:
“If we stop thinking of poor as victims or as burdens and start
recognizing them as resilient, creative entrepreneurs and
value-conscious consumers – a whole new world of
opportunity will open up.”
OR
“Why don't we call the world's 4 billion impoverished people
the Global Majority rather than Bottom of the Pyramid -
vibrant partners to be embraced, partners in whose future
everyone else's are inextricably linked?”
Dominant (but questionable) logic:
„Poor can‟t afford „our‟ products: they are not target
customers‟
„The have no use for products sold in developed countries‟
„Only developed countries pay for technological innovation‟
„Intellectual excitement & long-term growth is in developed
Dec 2011
markets‟ Business Sustainability 110
110. “Inclusive Growth” …. Cont‟d
Fortune at the bottom of the pyramid
Traditional approach to stimulate BOP consumption via
philanthropy, direct or indirect, and „free‟ does not create
sustainable business; it only gives the donor a „feel-good‟.
Reflects the „shifting the burden‟ approach of the old
Empowerment gives livelihood, charity gives „first-aid‟!
Creating this BOP sustainable model is based, on 3 “A‟s”:
Affordability: without sacrificing efficacy or quality
Access: time & distance matter most; BOP customers can‟t
spend on travel : time/costs and opportunity loss (of income)
Availability: Cash on hand at that instant is important, if they
cannot buy „X‟ they will buy „Y‟; they cannot defer buying
decisions (there are many claimants for that surplus!).
“Switching costs” are thus negligible.
Dec 2011 Business Sustainability 111
111. Fortune at the bottom of the pyramid ....Cont‟d
“Trust” plays a big role in creating business. Without
„collateral‟, money is not forthcoming. Businesses
assume that the default rate among the poor will be
higher. Practice proves the reverse is true!
The default rate in Grameen Bank, dealing in micro-
finance, is 1.5% among 2,500,000 customers;
in ICICI Bank the rate is less than 1% for 200,000
customers in micro-finance.
The logic is very clear: for the BOP customer the
alternative finance is 50 times more expensive and
certainly underhand if not underground.
„personal loans‟ from recognized banks can be obtained @
17% p.a interest; for the BOP customer, without credit-
worthiness, the money-lender will lend @ 600% p.a.
Prahalad called this “Poverty Premium”.
Dec 2011 Business Sustainability 112
112. Fortune at the bottom of the pyramid ....Cont‟d
E.g. e-Choupal (ITC initiative)
ITC built a system that changed the „economics‟:
Traditional „mandis‟ required the farmers to sell to buyers
through auction, who in turn sold it to processors like ITC.
The buying intermediaries cartelized to the disadvantage
of both the farmers and the processors.
ITC used „information age technologies‟ to ensure fair and
steady supply of quality produce, starting with soya beans.
Net Savings: to the farmer Rs.270/mT; to ITC Rs.300/mT.
The real benefits of e-Choupal are more than the cost-
reduction in the supply-chain/system. It addressed four
„friction‟ points arising from distortions (against the
farmers): “…universal
Access to information human
rights,
Right of choice
economic
Ability to enforce contracts justice…”
Dec 2011
Social standing Business Sustainability 113
113. Fortune at the bottom
of the pyramid ....Cont‟d
A Presentation by ISBS students
Dec 2011 Business Sustainability 114
114. Seeing Systems
First step: learn to see the larger system in
which we live and work.
Look beyond the events and superficial fixes to see
the deeper structures and forces at play
Think out of the self-created boxes; do not allow
artificial „boundaries‟ to limit thinking
Second step: make strategic choices based on
natural and social limits
Mimic how growth happens in the real world
Third Step: create self-reinforcing cycles of
innovation
Dec 2011 Business Sustainability 115
115. Getting started :Concepts, Forces & Factors
Recognizing multiple Recognizing forces
stakeholders: acting on industry:
Porter‟s 6-
Investor force model
Supplier Society
Customer Employee
Dec 2011 Business Sustainability 116
116. Getting started :Concepts, Forces & Factors
“ Many companies have done much to improve their
social and environmental consequences of their
activities, yet these efforts have not been as
productive as they could have been:
- First, they put the business against society when
clearly they are interdependent
- Then, they pressure managers to think of
Corporate social responsibility in generic ways
instead of the way most appropriate to the firm‟s
strategy.”
Michael Porter
Dec 2011 Business Sustainability 117
117. Getting started :Concepts, Forces & Factors
„ Let‟s start with what is legal, but always go on to
what we would feel comfortable about being
printed on the front page of our local paper;
and never proceed forward simply on the basis
of the fact that other people are doing it.‟
Warren Buffet
Dec 2011 Business Sustainability 118
118. Many models have been developed to provide ways to
understand sustainability, balancing the three factors:
The 5-Capital Model, looks at different „capital‟ (rather
than resources!)required to produce goods & services:
Natural Capital: any stock or flow of energy and raw material
that produce goods or services;
Human Capital: people‟s health, knowledge, skills and
motivation;
Social Capital: concerns institutions which help maintain and
nurture human capital e.g. Families, educational
institutes, Trade Unions etc.
Manufactured Capital: consist of material goods and fixed
assets which contribute to operations
Financial Capital: enables other types of capital to
created, owned or traded. However, it has no real value by
Dec 2011
itself. Business Sustainability 119
119. The Natural Step framework is derived from „system
thinking‟ i.e. recognizing what is happens in one part of
a system affects every other part.
Understanding the broader system within which the
issues are contained
Takes an upstream approach and addresses problems at
the source
Developing effective, durable and „total‟ solutions to the
environmental and social problems of this century
“Creating a sustainable world means creating new ways
for people to live and thrive – while keeping the planet‟s
ecosystems and the global tissue healthy and able to
sustain us and the future generations”
Dec 2011 Business Sustainability 120
120. Sustainability is journey – takes time, never ends!
Like excellence or quality, there is no definite
destination or terminus
Starting point: where does the business now
stand?
„Not yet on board..‟
No requirement or even contrary to current practice: rejection
Lip service and sloganeering: do the barest minimum
Seen as an „avoidable cost‟ : „conservation if convenient‟
„Getting on board...‟
Risk avoidance and cost cutting: short term horizon
Indirect benefits and Opportunities: longer term drive
Strategic integration & continuous improvement
Dec 2011 Business Sustainability 121
121. Accounting
Entrepreneurship Economics
Finance Marketing
Strategy
Operations
Ethics Organizational Behaviour
Dec 2011 Business Sustainability 122
122. Elements of Business: Accounting
1t of Carbon can be traded in EU @ $20; 1ha
of rain forest stores 500t of carbon = $ 10,000
(value).
Yet million acres of forests are being cut to
make agricultural land @ $200/ha!
Why „destroy‟ at a loss of $ 9800/ha? No
easy answer - but do we need to (re)look ?
Dec 2011 Business Sustainability 123
123. Elements of Business: Accounting
Role of accounting: Tools of the trade:
1. Identifying the full cost 1. Full or True Cost
of products & services Accounting
2. Determining which 2. „Materiality‟
issues are priority 3. Key Performance
3. Measuring progress Indicators
towards goals 4. Measuring „Social
4. Measuring impact on Impact‟
Society 5. Assurance
5. Verifying the accuracy 6. Publicly disclosing the
6. External reporting on 3BL scores – not
programs financial alone.
Dec 2011 Business Sustainability 124
124. Elements of Business: Accounting
Full or True Cost accounting:
Typically, costs are classified as direct material,
labour, R&D and „overheads‟,
Thus the impact of/on environment and society
is hidden/ distributed, making it difficult for
operating managers to identify
Or not considered at all since they are
„external‟ i.e. not legally attributable to the
business.
E.g. Who pays for restoration of „land‟ dug-up in
mineral mining process? The mining company
only pays for leasing and extraction.
Dec 2011 Business Sustainability 125
125. Elements of Business: Accounting
Materiality:
Conventionally, any issue which has impact of
5% (thumb rule) on net profit is considered
significant i.e. „Material‟
However, many issues are „material‟ in the
eyes of different stakeholders - particularly
considering the longer term e.g. changing
legislation
Peer businesses may deem many issues to be
„material‟ e.g. Access to life-saving drugs in
Pharma industry
Dec 2011 Business Sustainability 126
126. Elements of Business: Accounting
Key Performance Indicators:
Obviously, accounting has to go beyond the
routine financials and use metrics related to all
goals/objectives
The measurement need not be „perfect‟ or
accurate/quantitative: „approximately right‟ is
better than „precisely wrong‟!
Must satisfy/make sense to stakeholders who
want these reports
Dec 2011 Business Sustainability 127
127. Elements of Business: Accounting
Measuring Social Impact:
„Social return on investment‟ (SROI) is a tool
to asses the environmental, social &
economic value, in monetary terms, created
by any investment;
However, the market valuation of social
benefits is imperfect - thus SROI provides an
approximate value for guiding program
effectiveness.
Both positive and negative „impacts‟ , directly
attributable to the firm‟s initiatives, need be
factored in.
Dec 2011 Business Sustainability 128
128. Elements of Business: Economics
Economics guides the understanding of
incentives which govern unsustainable
behaviour in order to replace them with
those that support more sustainable
behaviour:
Rise of Consumer societies about 60% of
GDP is accounted for by Consumer spending.
Resources required to support this is putting
pressure of Earth‟s eco-system. Policies to
foster „sustainable consumption‟ is under
consideration by UNEP & UN Dept. Of
Economic & Social Affairs through the
“Marrakech Process”.
Dec 2011 Business Sustainability 129
129. Elements of Business: Economics
Management of shared resources A
„commons‟ is a geographical area not owned by
anybody, thus resources there are shared by
everybody e.g. Seas (and fishing), Air etc.
People misuse these common, freely available
resources till exhaustion: „the tragedy of the
commons‟. There is still a long way to go to
resolve this issue.
Regulatory Instruments The regulatory
framework in which (global) companies work is
becoming extensive, complex and confusingly
diverse! Legislation and enforcement can cause
many complications in view of compliance for
products/ processes/ services.
Dec 2011 Business Sustainability 130
130. Elements of Business: Economics
Externalities are an important consideration
since cost/ benefits to the Company is often
different from those to the Society e.g. If cost for
polluting is not borne by the polluter, then there
is no „economic‟ incentive to be non-polluting.
If cost/benefits are incorrectly quantified, Private
players cannot make appropriate calculations
about economic justification for the activity.
In a sense, externalities are a form of market
failure since amount of activity under free
market conditions result in inefficient use of
resources.
Dec 2011 Business Sustainability 131
131. Elements of Business: Economics
Market-Based Instruments using this route is
seen to be very effective in reversing the negative
trend s via incentives. About $3.5 billion of
„regulated biodiversity offsets‟ take place annually,
projected $10 billion in 2020!
Three broad types of instruments are in use:
1) Price based instruments: comprising Taxes, Subsidies,
Charges, Deposit-refund (e.g. soda bottles) systems for
ecological impacts.
2) Quantity based instruments: Tradable permits (e.g. Carbon
Trade), Quota (e.g. fishing) and Offsets (e.g. „clean
development mechanism‟).
3) „Market friction‟ instruments: using product differentiation in
form of eco-labelling (e.g. „no animal testing‟) and certification.
Dec 2011 Business Sustainability 132
132. Elements of Business: Economics
Market-Based Instruments (cont‟d)
These instruments provide industries a tool for
regulating their effort since „language of money‟ is
readily understood. However, market dynamics are
not easy to forecast and these alone may not
provide the long-term solution.
Emerging Markets „Developing‟ world accounts
for > 50% of the World‟s GDP, up from 39% in 1990!
Emerging market companies can be classified as:
1) Fully-fledged globalizers: comprising old /
established companies which have attained global status
e.g. Tata, CEMEX
2) Regional Players: Are emerging players trying to
make a mark globally; usually starting with neighbouring
countries
Dec 2011 Business Sustainability 133
133. Elements of Business: Economics
Emerging Markets (cont‟d)
3) Global Sourcers: Selling locally but sourcing
globally to overcome local resource constraints e.g.
HPCL
4) Global Sellers: based at „home‟ but seeking to
expand sales by accessing global markets.
5) Multi-regional niche players: are small, niched
firms operating across multiple regions leveraging
their uniqueness.
Together, they are important to „sustainability‟ since
they provide Talent, Resources, New Consumers,
Growth opportunity and innovative business models.
Dec 2011 Business Sustainability 134
134. Elements of Business: Economics
Challenges, Trends & new Ideas The „global‟
world is faced with
1) Uncertainty: Country policies and speed of
implementation/ harmonization. In this there will be
„Free Riders‟ who do not take their fair share of
responsibility.
2) Determining the trade-offs: How much are we
willing to pay and for what „term‟ ? For what result?
Therefore, how far are we willing to go?
3) Determining what „Optimum‟ means: At our current
level of knowledge, there is no „zero‟
pollution/depletion. What is now „optimum‟?
Therefore, how to incentivize effort?
Dec 2011 Business Sustainability 135
135. Elements of Business: Economics
Challenges, Trends & new Ideas (cont‟d)
Emerging trends and Ideas include:
1) Alternative trading system: Co-operatives,
„Collective Consumerism‟
2) New Economic models: From „fast „ to „just‟
growth - no „bubbles‟! „Cradle – to – Cradle‟ , B.O.P
etc.
3) Cost of „inaction‟: Preventive actions cost – but
what about „inaction‟ ?
4) From „free‟ to „fee‟: Pay for actions e.g. Plastic
shopping bags
Dec 2011 Business Sustainability 136
136. Collective Consumerism
A short film by Rachel Botsman on
emerging Consumer trends.
Dec 2011 Business Sustainability 137