PROJECT MANAGEMENT, LEADERSHIP, AND SKILLS: PLANNING AND CONTROL | Yang Sing Hotel

1 ProjectManagementLeadershipandSkills:PlanningandControl
PROJECT MANAGEMENT, LEADERSHIP, AND SKILLS:
PLANNING AND CONTROL
Emre DİRLİK
AssessmentTitle: Assignment 1: Project Planning and Control
CRN: MSc Digital Business
Student ID: @00605598-Emre Dirlik

EXECUTIVE SUMMARY
This project includes the reasons and consequences of the closure of Yang Sing Hotel, one of
the best and most famous hotels in the region, which opened in the Manchester region at
considerable costs. Also, targets and project details will be transferred by analyzing the
problems of the company that buys the hotel and using project management techniques to
alleviate these problems.
This report focuses on costly errors in the project, details of systematic problems during the
installation phase, timing problems and improvement of the project, and possible risks and
analysis in case the facility reopens.
Besides, the business status of the hotel to be opened under the new name aims to determine
the location risks opportunities of the hotel, its competitors, and similar related situations.
Factors and problems causing the Yang sing project to be closed will be identified, and these
problems will be resolved with project management techniques.
According to the information obtained, it is possible for the yang sing hotel to open up, to
change management and recalculation of Cost and expense accounts with personnel
requirements and similar business cases.
This project, to adapt to the usual economic crisis, will propose goals and plans in line with
the name of being active again, by protecting and increasing its value and profit in the regions
where it operates.
According to the information obtained, it is possible with the management change, recalculation
of cost and expense accounts, meeting the personnel requirements, and similar business
situations for the reopening of the Yang Sing hotel.

CONTENTS
1 Title Page…………………………………………………………… …………………1
2 Executive Summary…………………………………………………..…………………2
3 Introduction……………………………………………………………………………...4
4 Project Objectives ………………………………………………………………………5
5 Performance Measurement – Management of Quality…………………………………5
6 Stakeholder analysis……………………………………………………………………6
7 Schedule Activities and Milestones……………………………………………………9
8 Project Milestone………………………………………………………………………10
9 Resources to be used, including Project budget…………………………………………10
9.1 Budget For The New Yang Sing Hotel Project ………… ……………………11
10 Constraints and Risk……………………………………………………………………12
11 Project Communication…………………………………………………………………14
12 SWOT Analysis…………………………………………………………………………15
13 Possible success…………………………………………………………………………16
14 Considerations Concerning Future Operations…………………………………………16
15 References…………………………………………………………………………...…17

3 Introduction
The 48-bedroom Yang Sing Oriental Hotel, which adjoined the eight floor Yang Sing
Cantonese restaurant in the city and opened just eight months ago, closed its doors on Monday,
March 2. Co-owner and restaurateur Gerry Yeung said his "dream had been shattered by the
closure." He added in a statement on the hotel's website: "We tried to create the best hotel in
Manchester and we really feel that we have succeeded. Everyone who stayed here loved
it."Unfortunately, our timing could not have been worse, opening only to suffer a global
banking crisis, credit crunch, and the worst recession since the 1930s."Funding for the hotel
was provided by the Yeung's, private investors, and Natwest Commercial Banking.
Helga Drummond 'the economist guide to a decision In the Making book, water mentioned the
words; (Drummond, H.2012)
There were a lot of risks that caused the Yang sing hotel project to fail. During the management
planning process, she could not find the risks in the project and prevent the hotel from going
bad. They could not increase the credit fund they used to establish a hotel because they could
not fulfill their business performance.
An investment company wants to make a significant investment and open up the yang sing
hotel, manchester luxury boutique hotel. Therefore, an appropriate business plan and project
plan are needed to restart the hotel under a new name. In this project I have presented, it includes
a specific project plan for the restart of the hotel. Stakeholder analysis required for the project
to be planned and finished is included in this report. Also, to achieve the success of the project,
project management techniques include communication methods to be carried out in resource
management risk management project completion.

4 Project Objectives
One of the main goals of the project is to re-activate the 'Yang Sing' hotel, which ended on
Monday, March 2, 2009, with its new name. Among other goals is to prepare a report on what
is right and what is wrong by developing a new project plan for yang sing hotel by identifying
the problems causing the Yang sing hotel to be closed. Also;
 Eliminate the problems in the previous project using project management techniques
 To perform the stakeholder analysis of the new project and complete the risk assessment
 To develop the new project with the milestones of the project
 Determining the communication plan to ensure the success of the project
 Analyze the company's future operations
5 Performance Measurement – Management of Quality
Each project has a particular performance measurement at the end of the project. The types of
performance measurements created in project management are different. This measurement
involves the end of a job and how it reacts to changes that occur. This project has specific
performance measurements.
1. It is compared with the level of performance before the start of the project and the level
after the end of the project. This situation determines the performance measurement of
the project.
2. Performance measurement can also be measured at the project costs included in the
project. The Cost of the Project consists of financial measurement and the Cost of
revenue after the project has ended. The project cost also includes the investment
financial return of the project to measure the performance of the project.
3. Performance measurement of the project includes the completion of the project within
the schedule and budget. In this way, the project stages help complete the project
performance by including the impact of the project on the return on investment.
4. In this project, the performance of the project depends on the financial impact that the
business has on the investment return on the milestones completed in a timely manner
and related stakeholder participation.

The types of performance measurements created in project management are different.
The measurement of Project performance is quite different before people are more interested in
the impact the project has at a particular point in time, or over a defined timeframe (Noordzy,
and Whitfield, 2016, pp. 154-177)
6 Stakeholder analysis
Yang Sing Hotel is among the primary responsibilities of the project manager to manage the
needs and requirements of the project stakeholders. The newly opened hotel project has many
different organizations that can have a positive or negative impact and a business-related stake
or direct impact. These groups take an essential place if the project is successful or unsuccessful.
(Harrison, 2003, p. 139-152) In general, the new hotel project will include internal and external
stakeholders.
Stakeholders who should be in a standard hotel project can be classified as follows; Owners,
customers, expert groups, designers, project staff, government officials, various professional
organizations, community, politicians, media, and competitors. These stakeholders can
influence your project directly or indirectly. Unions and lobbies can support your project and
take part in the project. Suppliers, and if there is a negative situation in timing, it may delay
your project.

Stakeholdername Contact Person Power Interest Project Task
Project manager
Owner of the
hotel
High High
The main task of the project
manager is to complete and
follow up on time in accordance
with the planned plan for the
project.
Financial
manager
Project manager Medium Medium
The finance manager deals with
the costs of the project. It also
controls the planned costs of the
project and tracks the planned
costs.
Quality analyst
Project team
leader
Medium High The quality analyst checks the
work in the project and analyzes
the quality of the project
Risk analyst
Project team
leader
Medium High
The risk analyst identifies all risks
within the project and deals with
the solutions of these risks and
also prepare risk assessments for
the project.
Suppliers
Construction
contractor
Low High
There are suppliers on each
subject within the project. These
suppliers provide the necessary
tools and raw materials for the
end of the project.
Network
Specialists
Quality analyst Low Low
Network Specialists install the
hotel's server and network system.
It is also responsible for
systematically establishing online

reservation processes and other
necessary technological systems.
Electricity
Contractor
Project team
leader
Low Low
The electrical contractor is in
charge of repairing and replacing
the electrical parts of the hotel.
Plumbing
Engineer
Project team
leader
Low Medium
Plumbing engineer is in charge of
repair and maintenance of all
plumbing jobs in the hotel.
Subject Matter
Expert
Project manager
and financial
manager
High High
The subject matter expert of the
project is responsible for
documenting the ongoing project.
Project Team
leader
Project manager High High
The project leader manages the
entire team and monitors whether
the employees are working
systematically. He is responsible
for the success of the team.
System Analyst
Project team
leader
Low Medium
The project system analyst checks
the work and monitors the system.
He is also responsible for
analyzing the project.

7 Schedule Activites and Milestones

Stakeholder analysis is an organizational system that explains the level of interest, the results
of the power stakeholder map, and how they are managed. These analyzes, which consist of 4
layers, include those with lower power in Layer 1 but have high competence. 2. Stakeholders
in Tier 2 have low power but have a major impact on the project. Stakeholders in level 3 have
high power. Since the stakeholders in the 1st level have a high level of competence, it is
imperative to cooperate and become partners for the project. (Preble, 2005, p. 407-431)
8 Project Milestone
Task name Duration Start Finish
Documenting and create the Project 5 Days 31.07.2020 06.08.2020
Determining of risk and strategy 4 Days 19.08.2020 24.ß8.2020
Plan pricing and other services 6 Days 23.09.2020 30.09.2020
Project closing 0 Days 30.09.2020 30.09.2020
9 Resources to be used including Project budget
Resource management includes everything around the people involved in the project, recruiting
people for Yan Sing hotel will be important for this project due to short-term contracts for many
roles and developing and rewarding them. (Johnson vd., 2008)

9.1 Budget For The New Yang Sing Hotel Project
Total
Reopening the Yang Sing Hotel $312,489.00
Project Planning $84,430.00
Prepare a building repair report $30,100.00
Create the working system $15,080.00
Plan the duration of the project $22,250.00
Document the Project $17,0000.00
Project Development $83,330.00
Assign the resources $17,200.00
Create financial resources $30,450.00
Determining the risk and strategy $25,680.00
Update the Project duration $10,000.00
Project implementation $90,959.00
Water electrical system construction $40,329.00
Roof, Wall and wooden beam repair $30,330.00
Removal of dry and wet rot $20,300.00
Project execution $53,770.00

Update activities $15,900.00
Plan pricing and other services $10,370.00
Advertising media promotion $27,500.00
10 Constraints and Risk
There is an unexpected potential constraint and risk other than time, scope, costs, and traditional
project constraints. (Van Wnygaard, 2011, p.3-7) Resources significantly affect the costs of the
project. Excess capital does not mean that the project will be successful. Even if there is enough
capital, other factors may cause your project to fail. It is necessary to use the right software to
optimize resources. This software will contribute to the correct control and management of
resources. Quality constraints help to compare expectations and how close the results are.
Performance Risk;
 The team in the project should work systematically.
 The project should always be kept under control.
 A goal must be specified to the members.
 Motivating work should be done to the project team.
Environmental Risk
 In order to reduce environmental risk, the project manager should always be able to
answer questions.
 Insurance measures should be taken for possible negative situations. The government
must be informed
Human Resource Risk
 The hiring process should be appropriate to the project
 Employees must be provided with opportunities to improve themselves.
 Motivating efforts should be made for the employees to achieve efficient results in the
project.

 In order for the employees to be successful in the project, a reward system should be
applied.
 Departments should be separated according to the project.
Technical Risk
• Hardware, software, and other technical supports should be provided in accordance with
the project.
• The system required for security measures should be installed in advance.
• Technical risks should be identified before the project begins.
• The measurement effect of all risks associated with technical risks should be included
in the system.
Cost and scheduling risks
• Costs should be kept under control during the project process, and project costs should
not be exceeded.
• Loan funds should be planned for future cost issues.
• A B-plan related to costs should be added to the project.
Risks and solutions for the Yang Sing Hotel project:
 Money overrun = Cost and financial plan
 Market prices = Market research and analysis
 Time constraint = Agile Project management approach
 Architectural issues = Proper design and approval
 Material inflow for transformation and construction = budget within limit
 Stakeholder conflict over proposed change = Stakeholder analysis and rules
 Stakeholder turnover = Stakeholder analysis
 Government Policy = Compliance with the laws of the state

11 Project Communication
Communication is one of the essential factors to be able to see the hotel's opening and attract
customers to the hotel. The best way to communicate is to reach potential customers and use
integrated message channels wherever they are available to the existing customer. Universal
marketing requires that the advertising brand and sales message be distributed through various
distribution channels. (Ramsing, 2009, p.345-349) The communication plan does not only
involve the transmission of messages or just asking questions (Todorovic et al. 2015.)
Communication management plan maylor (2010). It consists of communication planning
defined by information distribution performance reporting and stakeholder management.
Communication planning of the stakeholders in the project;
• Project manager = Telephonic communication, meeting
 Risk analyst =Meeting, Email communication
 Financial manager = Meeting, Email communication
 Quality analyst = Telephonic communication, Email
 Suppliers = Telephonic communication, Email
 IT Specialists = Telephonic and face to face meeting
 Project team Leader = Telephonic and face to face meeting, Email
 Engineers = Telephonic and face to face meeting
 Workpeople = Telephonic and face to face meeting, Email

12 SWOT Analysis
Strengths
• The perfect location of the hotel
(Manchester)
• Private accommodation by a person
• Five-star luxury rooms
• Five-star guest services
• Personalized packages and
accommodation
• Competitive prices
• Positive feedback from the previous
project
Weaknesses
• Continuously increasing competition in the
market
• High costs spent to bring the project to the
desired level
• Concerns after the hotel close in the past
• The new architecture is far from the
traditional structure
Opportunities
• Work to attract high-quality
customers
• Local and international partnerships
• Online connections by making
technological investments
• Trained specialist staff
• Partnerships with five-star quality
local food and beverage producers
Threats
• Low prices of other competitive hotels
• Future rival developments

13 Possible Success
Success factors must be analyzed and applied in order to complete the project successfully. The
most critical success factor of the Yang Sing Hotel project is to benefit from the previous failure.
Successful and unsuccessful situations in the past should be separated according to various
factors. Success factors can be grouped under four different titles. These are financing, Budget,
location of the hotel, and strategic factors. In addition, staff, marketing financial position,
location are among the success factors. There must be a clear mission and goal to complete the
project. The critical stakeholder of the project must be defined in the project. (Heldman 2018)
The project must be completed according to the scheduled time. Project staff must be trained
according to the risk and other issues in the project. Within the project, If there is a negative
situation in the strategies, a b-plan should be included in the project beforehand.
14 Considerations Concerning Future Operations
The future operations after the launch of the hotel should focus on higher customer satisfaction,
the sustainability of quality, and continuous growth in order to exceed the expectations of
stakeholders. Since the economic collapse in the past is over, the location and concept of the
hotel should continue in the heart in the manchester without changing too many Risks in the
project should be identified, and worst-case scenarios should be added, and the action should
be taken accordingly. Employees and customer feedback should be taken into consideration,
and solution-oriented action should be taken. The communication within the project should be
maximized and applied in the best way. Time and cost ratio should be reviewed periodically,
and the necessary plans should be made.

15 References
1. https://www.thecaterer.com/news/hotel/manchesters-yang-sing-oriental-hotel-
forced-into-liquidation
2. Drummond H. (2012). Guide to Decision Making: Getting it more right than
wrong.
Manchester Evening News. (2009)
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/yang-sing-
hotel-closes-912079
3. Tace Blog Page. (2008)
http://www.tace.co.uk/portfolio/the-yang-sing-manchester/
4. Noordzy, G. and Whitfield, R., 2016. Project management of new hotel openings.
In Project Management: Concepts, Methodologies, Tools, and Applications (pp.
154-177). IGI Global.
5. Harrison, J.S., 2003. Strategic analysis for the hospitality industry. Cornell Hotel
and Restaurant Administration Quarterly, 44(2), pp.139-152.
6. Preble, J.F., 2005. Toward a comprehensive model of stakeholder
management. Business and society review, 110(4), pp.407-431.
7. Johnson, G., Scholes, K. & Whittington, R., 2008. Explore corporate Strategy. 8 ed.
Essex: Prentice Hall.
8. Van Wyngaard, C.J., 2011. Effective management of the triple constraint in project
management through polarity management techniques-a refreshed perspective. M.
Eng. Dissertation, Eng. Mgmt. Program, Univ. Of Johannesburg, South Africa.
9. Ramsing, L., 2009. Project communication in a strategic internal
perspective. Corporate Communications: An International Journal, 14(3), pp.345-
357.

10. Todorović, M.L., Petrović, D.Č., Mihić, M.M., Obradović, V.L. and Bushuyev,
S.D., 2015. Project success analysis framework: A knowledge-based approach in
project management. International Journal of Project Management, 33(4), pp.772-
783

11. Maylor, H., Vidgen, R. & Carver, S., 2008. Managerial Complexity in Project-
Based Operations. Project Management Journal, Volume 39, pp. S15-S26.
12. Heldman, K., 2018. Project management jumpstart. John Wiley & Sons.

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