1. Courtenay,BC
+1(250) 203-4197
Sean.MacMillan@outlook.com
SEAN MACMILLAN
OBJECTIVE To use my skills in Customer Service, Technical Sales and Training as a
fulltime employee. Career growth is essential to success
SKILLS & ABILITIES  Strong oral communication
 Microsoft Accredited Certificates (Office 2013/Win7/Win8-8.1)
 Management level training
 Coaching and development of new employees
 Active listener and critical thinker
 Goal oriented with detailed planning
EXPERIENCE
RECENT WORK HISTORY:
FLIR SYSTEM INC [CONVERGYS](CHILLIWACK, BC) – TIER II TECHNICAL SUPPORT
November 2014-Current
High call volume Technical Support. Ticketing and Case Management.
Professional demeanor. Ability to speak to various levels of technical and non-
technical customers. Escalations. Email support. Remote desktop assistance.
TCP/IP, DDNS, DNS, DHCP, SMTP, POP3, Port Forwarding) Extensive product
knowledge of 100+ products (Consumer/Commercial). Product Specialist for
several devices (https://fx.flir.com - http://www.flir.ca/flirone/ )
STREAMLINE MOVING (CALGARY, ALBERTA) – MOVING & DELIVERY PROFESSIONAL
Seasonally employed (Summer 2013 & 2014)
Working safely and effectively as a team (2 or more) to transport residential
or commercial furniture from one location to another. Other contracts have
included working with URBAN EXPRESS (IKEA) to deliver their products to
customers around the greater Calgary area. *Full PPE required*
REGIONAL FIELD TRAINER (VANCOUVER ISLAND) - MICROSOFTCANADA®
September 2013-December 2013
Trained CSRs in facets of the Microsoft family within the PC ecosystem. Surface, Windows 8.1,
Office2013/Office365. Report to Mississauga with inventory demands/needs. Event hosting for
CSRs and retail banners.

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EDUCATION TIMBERLINE SECONDARY – CAMPBELL RIVER, BC – DOGWOOD CERTIFICATE
Graduation 2004 – GPA 3.50
Berklee College of Music – Boston, Mass, USA – Music Production and Audio Engineering
World Host “Customer Service” Training
10/10 Sales Technique Sales Training
Virgin Mobile “Maverick” – CSR Trainer Vancouver Island
LEADERSHIP Junior mentor (2000-2003) – Sequoia Springs GC – Teaching etiquette of the
game of Golf to juniors (age 7-15) which can be transferred into practical life
skills
Stage Manager/Director for Bass Camp 2013 and Drop Fest 2014
REFERENCES MATHEW SENTES
Recruiter - Chilliwack, BC
(604) 615-8587
JANA CROSS
Former Manager – Warehouse One Jeans (2008-2009)
(250) 218-8793
NICOLE WHITE
Manager and Dispatch – Streamline Moving
(403) 870-8979