4. 1. Motivation and Rewards
1. Motivation and Rewards
1.1 Motivation
1.2 Forms of motivation - Rewards
5. Motivation and Rewards
1.1 Motivation
1.1.1 What is motivation?
It refers to the:
• initiation
• direction
• intensity
• persistence
of human behaviour
6. Motivation and Rewards
1.1.2 Overview of theories
(1)Maslow's Hierarchy of Needs
(2)Elton Mayo's Human Relations Theory
(3)McGregor's X Y Theories
(4)Herzberg's Motivation Hygiene Theory (two
factors).
8. Motivation and Rewards
(2) Elton Mayo's Human Relations Theory
• Human Relations Movement => argued that workers
respond primarily to the social context of the
workplace.
• Hawthorne Study (1930s)
=> Employees often work best in teams.
9. Motivation and Rewards
(3) McGregor's X Y Theories (1960)
Theory X: employees dislike work,
are lazy, dislike responsibility,
and must be coerced to perform.
Theory Y:
employees like work, are creative,
seek responsibility, and
can exercise self-direction.
10. Motivation and Rewards
(4) Herzberg's Motivation Hygiene Theory
(two factors)
Motivating factors Hygiene factors
1. Achievement
2. Recognition
3. Work itself
4. Responsibility
5. Advancement
6. Growth
1. Company Policy &
Administrations
2. Supervision
3. Working conditions
4. Interpersonal relations
5. Salary
6. Status
7. Job security
8. Personal life
11. Motivation and Rewards
1.2 Forms of motivation – Rewards
• Financial rewards
• Non-financial rewards
Payments
Incentive
12. Motivation and Rewards
1.2.1 Financial rewards
Payments
Wages
• Time rate
Salaries
METHODS OF PAYMENT
Benefits Fees Commission
13. Motivation and Rewards
Incentive
Performance
related pay
Bonus
METHODS OF PAYMENT
Profit-sharing
Commission Piece rate
14. Motivation and Rewards
1.2.2 Non-financial rewards
JOB SATISFACTION
can be increased by…
Job
Enlarge-ment
Job
Enrichment
Job
Rotation
16. 2. Learning and Development
2.1 What is training?
A learning process that involves the
acquisition of skills, concepts, rules,
or attitudes to enhance employee
performance.” (Stephanie, 2005)
17. Learning and Development
2.2 Training Level
Organizational level
Department level
Individual level
18. Graduate Training
Vocational Training
Job rotation/working alongside
In-house-training E-learning/distance learning
19. 2.4 Training Process
Identifying
Training
Needs
Establishing
Specific
Objectives
Selecting
Appropriate
Methods
Implement
Programs
Evaluate
Program
Feedback
Learning and Development
B1 B2 B3 B4 B5 B6
20. Learning and Development
2.5-What is appraisal?
The main purpose of appraisal is to give the appraisee
the opportunity to reflect on their work and learning
needs in order to improve their performance. This can be
achieved through discussing their development and
feedback on their job performance in a way that is
constructive and motivational.
32. Human Resource Management
Difficulties in soft approach
Satisfying their demand can put company into
financial trouble.
Employees can lose discipline rather than
being productive.
33. Human Resource Management
1 Decentralization and delegation
2 Job enlargement
3 Participant and consultative management.
Performance appraisal 4
+Organizational level: it is implements on a large scale such as company.,corporation and so on
+Department level: it is implements on a smaller-scale such as centers, facilities, and departments…
+Individual level: it is implements according to the needs of single person…
Job rotation is a job design technique in which employees are moved between two or more jobs in a planned manner. The objective is to expose the employees to different experiences and wider variety of skills to enhance job satisfaction and to cross-train them.
Luân phiên công việc:
Training Process
+B1:
Review your business objectives and identify critical activities.
Monitor performance to identify problem areas.
Get feedback from customers, suppliers and other key business partners; consider using interviews or surveys in areas such as customer satisfaction.
+B2
+B3
+B4
+B5
Having training, off course we have evaluating, if you want to know the training is effective or not, should be evaluated, so here I will clarify this issue.
Có đào tạo thì phỉ có đánh gia, muốn biết đào tạo có hiệu quả như thế nào thì cần phải đánh giá, sao đây tôi sẽ làm rõ về vấn đề này.
+Self-appaisal means that you assess/evaluate yourself by asking some question in order to overcome the defect and improve your performance
+Peer-appraisal: In this type of appraisal, people at the same level appraise their peers, so that each appraiser can use his or her expert knowledge of the appraisee's role and responsibilities to give an authoritative opinion on their skills.
+360 appraisal: is done by collecting the opinions from your superior, your co-worker, and people who frequent contact with you.