Learning Pool Live 2017: Buckinghamshire County Council presentation
•
1 like•151 views
Buckinghamshire County Council serves over half a million residents with reduced budgets. They sought a digital onboarding solution to plug communication gaps, welcome new hires, and affirm their career choice prior to starting. The proposed solution, a New Starter Portal, provides a branded welcome and onboarding experience to make new employees feel valued from offer to first day.
Recommended
More Related Content
Similar to Learning Pool Live 2017: Buckinghamshire County Council presentation
Similar to Learning Pool Live 2017: Buckinghamshire County Council presentation (20)
More from Learning Pool Ltd
More from Learning Pool Ltd (20)
Recently uploaded
Recently uploaded (20)
Learning Pool Live 2017: Buckinghamshire County Council presentation
- 1. New Starter Portal Helen Cannon | Buckinghamshire County Council David Nichol | Learning Pool
- 2. • Serve over half a million residents • Revenue budget reduced by half over a ten year period • Circa 3,000 corporate employees • Our values are really important to us: Buckinghamshire County Council AccountableAmbitious Caring Collaborative
- 4. The Onboarding Challenge • Onboarding goes way beyond induction training. It’s about creating an experience, a feeling. • Great onboarding can affirm to new starters that they’ve made the right choice and that they see their future here. Our requirements: • A digital solution to plug the gap in communication between offer and day one which helps new starters feel welcomed and valued • Branded, consistent corporate welcome • ROI and a cost effective solution
- 6. New Starter Portal Demo
- 9. Questions?
Editor's Notes
- Introduce Buckinghamshire County Council Mid-sized local authority serving over half a million residents Combination of rural and urban challenges which bring complexity and the need for policies and infrastructure which can react, flex and proactively drive a wide-ranging agenda for our many different community needs Exciting times at Bucks – unitary bid. Our vision for the future of Buckinghamshire is to provide a new civic leadership fit for purpose in 2020 and beyond, putting decision making in the hands of local communities, offering better value and making it simpler by joining up services which complement each other Circa 3,000 employees based corporately Our values are really important to us: Ambitious, Accountable, Caring, Collaborative
- Employee Experience is just as important as the customer experience – summarise MJ article – future of HR
- Applying CX tools and techniques to analyse the candidate and new starter journey. First focussed on the applicant/candidate journey – analysing how we can we make the journey smoother, easier, quicker, more consistent. At the same time, we were transforming our recruitment model in response to changing candidate behaviour. Central to this is developing a new employer brand, which we created with our employees. Focus groups with recent new starters and managers and conducted interviews to ensure that we created a brand that was authentic and representative and attract the talent we want to join our organisation From this research we created a new dedicated careers website with a unique design and which helps us stand out as a less typical, forward facing local authority The insights provided helped identify areas of focus. Two themes kept recurring: 1. The lack of consistency of the new starter experience. We’ve developed a cohesive identity/brand and so it’s important that this continues through into the new starter process. 2. Black hole in communication between offer and day 1 – needed a solution to address this. Some new starters didn’t hear from the organisation for months In response to these challenges, we wanted to find a cost effective means to address them. Why? Because: -Onboarding a new starter well is vital. Onboarding goes way beyond induction training. It’s about creating an experience, a feeling. -We agreed that onboarding starts before day 1. It starts the moment someone accepts an offer. We want people to feel part of Bucks as soon as they’ve accepted an offer. The reasoning behind providing a great onboarding experience is sound: -New hires are expensive, we need to protect our recruitment investment -Early staff turnover (those who join and leave with 12 months) has wide reaching negative impact – financial being one of them, but also detrimentally impacts on team culture, morale and opportunity loss of not capitalising on that person’s potential and ideas. -Great onboarding process that extends beyond the initial training and that begins before the first day with engagement and information, can affirm to new starters that they made the right choice and that they see their future here.
- [show careers website] [demo New Starter portal]
- - 90% said it helped them feel more prepared for their first day - 80% said they found the portal either extremely or very useful - 90% said they found the portal either extremely or very easy to access and navigate Comments: I really loved the NSP. It was informative and friendly. I told my colleagues in my previous job about it and also showed it to my daughter who is a HR Advisor for a global organisation. The section about the Water Garden area and 'bring your own mug' made the presentation very personal and reassuring. Thank you for ensuring my first week got off to a good start and that I was well prepared! It was very helpful and made me feel valued as a new employee, thank you.
- - 90% said it helped them feel more prepared for their first day - 80% said they found the portal either extremely or very useful - 90% said they found the portal either extremely or very easy to access and navigate Comments: I really loved the NSP. It was informative and friendly. I told my colleagues in my previous job about it and also showed it to my daughter who is a HR Advisor for a global organisation. The section about the Water Garden area and 'bring your own mug' made the presentation very personal and reassuring. Thank you for ensuring my first week got off to a good start and that I was well prepared! It was very helpful and made me feel valued as a new employee, thank you.