AcmaTel is one of the best call centre solution providers in India, offering comprehensive IT infrastructure solutions that ensure complete customer satisfaction.

1. The Benefits of Hosted IVR: A
Comprehensive Guide
Hosted IVR (Interactive Voice Response) is a cloud-based technology that allows businesses to
manage incoming calls in an automated manner. Here are some of the key benefits of using hosted
IVR:
Cost-effective: Hosted IVR solutions are typically more cost-effective than traditional on-
premise systems. This is because the hosting provider takes care of the hardware, software,
and maintenance costs, which eliminates the need for businesses to invest in expensive
infrastructure.
Scalability: Hosted IVR solutions are easily scalable, which means that businesses can add
or remove features and capacity as needed, without any disruption to their operations. This
makes it easier for businesses to accommodate changes in their call volume or to add new

2. services and features as their needs change.
Flexibility: Hosted IVR solutions offer a great deal of flexibility, allowing businesses to
customize their systems to meet their specific needs. This includes the ability to configure call
routing, create custom menus, and integrate with other systems, such as CRM and database
systems.
Improved Customer Experience: Hosted IVR systems can help businesses improve their
customer experience by providing quick and easy access to the information and services they
need. For example, customers can use an IVR system to check their account balance, make a
payment, or report a problem, without having to wait on hold or speak to a representative.
Increased Productivity: Hosted IVR solutions can help businesses increase their productivity
by automating routine tasks and freeing up their staff to focus on more complex and valuable
tasks. This can lead to improved customer service and increased revenue.
Remote Access: Hosted IVR solutions can be accessed from anywhere with an internet
connection, making it easier for businesses to manage their systems from remote locations.
This is especially useful for businesses with multiple locations or employees who work from
home.
Disaster Recovery: Hosted IVR solutions offer robust disaster recovery capabilities,
ensuring that businesses can continue to operate even in the event of a major disruption.
This includes the ability to automatically redirect calls to alternative locations or to provide an
alternate IVR system in the event of an outage.
In conclusion, hosted IVR is a powerful technology that can help businesses of all sizes improve
their customer experience, increase their productivity, and reduce their costs.
With its scalability, flexibility, and robust disaster recovery capabilities, hosted IVR is an excellent

3. investment for any business looking to improve its operations and enhance its competitive position.