There are various types of Virtual Call Center Softwares but find out which is the best for your business.

1. DIFFERENT TYPES
OF VIRTUAL CALL
CENTER SOFTWARE
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2. A virtual call center, also known as a remote contact
center, is a business model in which your call center
agents are not restricted to a specific location or
device. Instead, they can take inbound customer calls
and respond to outbound inquiries while working from
anywhere. Although the agents are physically separated,
virtual call center keeps them digitally connected.
Because of its flexible deployment options, it is a
cost-effective alternative to traditional, legacy call
center solutions.
INTRODUCTION

3. WHY VIRTUAL CALL
CENTERS
Virtual call centers were created to help
companies save money on central office
overhead costs while supporting customers
in different time zones. Thanks to
software features focused on flexible
real-time data synchronization, support
ticket updates, and CRM tool integrations,
Agents have access to the same information
regardless of when and where they work.

4. There are various types of softwares available for virtual
call centers; when deciding which providers to consider for
your virtual call center, consider the following factor: -
Support with onboarding, new customer training, and customer
service - Native communication channels that are available -
Pricing transparency and the availability of a free trial -
Integration with third-party apps, particularly CRM systems
- Capabilities in Artificial Intelligence and Automation -
Design and editing of call flows should be simple.
TYPES OF VIRTUAL CALL CENTERS

5. WHAT ARE THE
DIFFERENT VARIATIONS
OF CALL CENTER
SOFTWARE?
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6. Call center software, hardware, and associated
infrastructure are installed and maintained at your
office by your IT staff or an outside service provider
with on-premise call center software solutions.
ON-PREMISE CALL
CENTER SOFTWARE

7. Hosted call center software is organized offsite and made
available via a network connection that might or might not
be linked to the web. Call centers can have their complete
call center facilities, except for operative stations,
hosted offsite with hosted solutions. Conversely, they
could use a hybrid method, with some facilities on-premise
and some offsite.
HOSTED CALL CENTER
SOFTWARE

8. Cloud-based call center software is hosted online and
accessible via the internet via an app (which can be
installed on a computer or mobile device). All data is
stored in the cloud and can be cashed to access even
offline with cloud-based call center software solutions.
CLOUD-BASED CALL
CENTER SOFTWARE

9. Browser-based call center software is the final and
most advanced call center software solution.
Browser-based call center software integrates call
center software, communication services, and all
other call center features into a web browser
conducted online.
BROWSER-BASED CALL
CENTER SOFTWARE

10. For more information
about call center
software, go to
voxdesk.com
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