Crystal Willis is a resourceful manager with experience building and motivating teams. She has over 10 years of experience in management, bartending, and customer service roles. Her most recent role was as a manager at Hard Hats Sports Bar and Grill, where her responsibilities included hiring, scheduling, payroll, marketing, purchasing supplies, and overseeing daily operations. She strives to cultivate a culture where employees feel comfortable contributing new ideas to drive growth.

1. CRYSTAL WILLIS
Professional Summary
I am a resourceful manager successful in building and motivating dynamic teams. Cultivates a company culture in
Which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that
drive company growth.
Work History
Manager $11.00 p/hour 10/2013 to 8/2014
Hard Hats Sports Bar and Grill – Temecula, CA
 Posted open positions, daily activities and upcoming events on company social media websites.
 Organized files and developed spreadsheets.
 Created daily, weekly and monthly reports.
 Managed the day to day calendar for the company.
 Managed daily office operations and maintenance of the computer system.
 Hiring and firing employees.
 Bi-weekly payroll.
 Employee work schedule.
 Marketing and scheduling events.
 Balance actual cash drawer with cash and credit card receipts for daily sales.
 Purchase bar supplies.
Bartender $8.25 p/hour 5/2008 to 10/2013
Acapulco Mexican Restaurant and Cantina – Moreno Valley, CA
 Provided customer service; greet customers.
 Memorized ingredients to signature drinks.
 Check identification of guests that appear to be 35 or younger.
 Take guests order and enter it into the computer system.
 Mix and serve drinks for guests in the bar.
 Mix and serve drinks for guests in the dining room.
 Serve as many as 10 tables at a time.
 Know the menu and ingredients for all items on the menu.
 Make sure bar and tables are clean at all times.
 Handle cash; collect money, give back proper change.
 Balance cash and credit cards at the end of my shift.
 Make sure the bar is properly stocked; beer, liquor, all juices and cut fresh fruit for garnish tray.
Office Manager/$500.00 p/week salary 2/2004 to 7/2008
Financial Link Services – Lake Elsinore, CA
 Greet customers; answer telephone
 Provided customer service through telephone calls.
 Take payment for services over the phone.
 Create file for new customers; get their personal information.
 Contact all 3 credit reporting agencies on behalf of the customer; order credit reports.
 Enter the customers personal information and information from the credit reports into the company data
base.
 Go over customer’s credit reports to see if any items can be removed.
 Type formal letter to credit reporting agencies to remove items off customers report.
(C) 951-345-9478
Crystal_Willis75@yahoo.com

2.  Keep customers reports up to date, every 30 days, in the company data base and in their file.
 Continue to submit information to the credit bureaus on behalf of the customer until the bureau removes
the items in question.
 Over-see sales department; handle customer complaints.
Education
Valley View High School – Moreno Valley, CA
References
Julie Geisler (951) 229-7054
Jessica Czyszczon (909) 900-6994