Understanding Oracle MetaSolv Solution

1. Oracle
MetaSolv
Solution(MSS)

2. Introduction
 Recognized leader in service fulfillment
operations support system (OSS) solutions
for next-generation communications
service providers.
 Provides network service providers with an
integrated solution that includes ordering,
workflow, inventory management and
trouble management capabilities.

3. Overview of MSS

4. Customer Care
 Provides Current and Historical view of Customer details
including Order Status, Services and Troubles.
 A commercial CRM can also be integrated.
Trouble Management
 Is an optional component in which trouble tickets may
be created and their full lifecycle tracked to closure.
 Pre-integrated with customer and inventory data, it is
interoperable with fault & other ticket management
systems.

5. Network Design
 It supports several levels of inventory information
 Geographical,
 Physical,
 Logical and
 Service inventory.
 Supports equipment management by reporting of key
logical resources such as IP addresses, Telephone
Numbers, etc.
Service Provisioning
 Supports a graphical design and assign process
including arbitrarily complex network designs.
 It provides intelligent path analysis to determine the
available paths across the network with minimal setup.

6. Work Management
 Defines, tracks and streamlines all the tasks in the service
or network provisioning process.
 It enables the design of customized provisioning plans.
 Provisioning plan organize and manage the flow of
tasks.
Data Management
 The common data repository of all information being
managed by the applications.
 Supports the logical partitioning of inventory data
based on customizable criteria.

7. Order Management
 Provides a product catalog with product classifications
and flexible definitions supporting unique ordering data
requirements.
 The product catalog is a set of information about
individual models. Models are specific versions or various
configurations of an asset.
 Customer / retail ordering via the Product Service
Request (PSR) to enable ordering of a wide variety of
services across current and next-gen technologies.

9. Order Management
 Regulated ordering using Access Service Request
and Local Service Request.
 Access Service Request(ASR) is a request that you use to initiate
or change access services. ASRs are submitted by a customer to
a provider.
 Local Service Request (LSR) is a form used to order Local
Service and contains administrative information, service details
for requesting, changing or removing products and services.
 Internal / engineering work orders for network build out
– through the Internal Service Request (ISR) and
Engineering Work Order (EWO)
 Work Orders system is specifically designed to handle small, short-
term tasks that might be a part of a major project.

10. Integration with Complementary
Applications

11. Oracle Communications OSM
 OSM receives and decomposes the customer sales
order (from CRM) and orchestrates its service fulfillment
into MSS using the PSR API maintaining full visibility &
status aggregation over entire order lifecycle.
Oracle Communications ASAP & IPSA
 To enable the activation of network, IT applications and
services.
 This integration enables streamlined / automated
activation to complete the Order to Activate process.

12. Oracle Communications Network Integrity
 Network Integrity increases the accuracy of the MSS
inventory data.
Oracle Communications Network Intelligence
 Extracts network configuration and capacity utilization
data from MSS
 Provides end-to-end visualization of network capacity
utilization together with sophisticated network analytics.

13. THANK YOU !!!