skills of communication for specially nursing professional s

1. Sandeep Avasthi
Govt. college of Nursing.
Alwar

2. Techniques of therapeutic
communication
• Listening
• Acknowledging
• Silence
• Clarifying
• observing
• Reflecting
• Validating
• Questioning
• Restating
• Non-verbal
encouraging
• Paraphrasing
• Broad coining
statement
• Focusing or refocusing
• Linking
• Summarizing

3. Listening
• It is an art, can be
learned.
• Active listening means
showing that you are
listening attentively,
having interest, totally
focused, concentrated
• Not mobiles responding
to mobile screenn

7. Acknowledging
• Recognizing the other person without
inserting your own values or like or dislikes,
judgments.
• Don’t show that you are agree or not.
• Example-I hear what are you saying.

8. Silence

9. • It gives time to think
• It provides
opportunity to
analyze what has
been said
• Reflects seriousness
of the issue
• Gives time to
observe

11. Clarifying
• Act of checking any important looking content
of a message expressed during the
communication.
• It helps in understanding the hidden meaning
of the message
• It also conveys message to the client that
message has been received.

12. observing

13. What to observe??????
• Facial expression
• Tone / voice
• Way of sitting
• Whether making
eye to eye contact
or not
• Body movements
• Posture

14. Reflecting

16. Validating
means verifying the accuracy of the sender’s message

19. Questioning—
way of getting information about the client

21. Restating

23. Non-verbal encouraging
• Using body language to show interest,
attention, understanding, support caring and
listening in order to promote collection of
data

25. How to do paraphrasing?????

26. Broad coining statement
• Opening the communication by allowing the
client freedom to talk and focus on himself.
• Example-
nurse--- how have you been feeling? What
would you like to talk about today?

27. Linking
• Linking two situations, events,, feelings or
persons in a person’s or patient’s life.
• E.g.-you fight with your best friend because he
is not listening to you and you feel neglected.
• It is an example of linking the behavior of the
patient to the events in his life.

29. Summarizing

30. Non- therapeutic communication
techniques