this is superops_v5.pdf

This is
Superops.ai
Our vision is to redefine the way MSPs operate
with a future-ready PSA-RMM platform.

superops.ai This is SuperOps.ai page 2
Data centers
in the US
Platform co-built
by 450+ MSPs
Best RMM and best PSA that
I've used so far, and I've used
most of them
Fresh breath of air
for IT Teams

The MSP market is plagued with legacy platforms, unethical contracts, unclear pricing, and
clunky software that takes more than it gives.
It’s ironic when MSPs, the torchbearers of leading tech, are forced to use tech that has not
seen advancement in years. Some of the most widely used IT delivery software were built in
the 90s, with limited, if any, upgrades. We spoke to several MSPs and they were struggling.
MSPs were making do with what they could get because there was no choice.
There had to be a better way.
We finally entered the MSP market with one unwavering goal - to build a future-ready,
unified, and easy-to-use PSA-RMM platform to help fast-growing MSPs deliver exceptional
service and drive profitability. Our platform is curated from day one to give the best user
experience to technicians.
That platform is SuperOps.ai.
Since we started, we have built numerous solutions to empower MSPs, all in one platform.
Every idea, every innovation, and every solution we have ever built is driven by careful
insights from experts and MSPs like you.
Building good software takes experience. Our entire team, starting from our founders to our
engineers, are people who have spent years mastering the art of building software.
It isn’t just what we do for a living. It’s our life's work.
The Superops.ai story
We knew we could build something better, much better. We went to the drawing board
and rethought service delivery from scratch. We spoke to hundreds of MSPs to
understand their needs.
superops.ai This is SuperOps.ai

OUR JOURNEY SO FAR
2020 2021 2022 2023
August 14 July
First paying customer
April
Released beta
22 January
Out of beta, Series A
Founded, Seed Funding
September
Series B
October
Launch of Network Monitoring

WHO ARE WE?
PSA-RMM platform to supercharge MSP growth
ONE TRULY UNIFIED
2020 100+ $30M
founded employees in funding
Backed by

SuperOps.ai is a truly unified PSA-RMM platform that brings all your core MSP operations in one place. No more hopping across tools.
The unified approach makes operations simpler, teams efficient, and business owners more profitable.
The Superops.ai platform
Professional
Services automation
Project Management
Remote monitoring
and management
IT Documentation

Professional Services Automation (PSA)
Automations
Client management
Contract management
Billing & Invoicing
Service desk
Quote Management
Incredibly fast to set up and advancing faster than any other PSA/RMM.
SuperOps is fast and responsive to use; comparing it to the loading times
of Connectwise and Datto, it's a night and day difference.
Brian Simonsen, CTO at Apt Interactive

Effective automation to effortlessly power through the day
• Automatically remediate L1 issues without disrupting service
delivery
• Automate ticket time-tracking so you don’t miss minor details
during pay’o clock
• Standardize repetitive tasks with runbooks
Automation
No separate tools for billing or manual syncing of payment info
from different sources
• Track worklogs right inside the ticket to bill clients accurately
• Automatically pull client and pricing data into contracts to
draft contracts in a few clicks
Billing and invoicing
Professional Services automation (PSA)
Manage it all with SuperOps.ai and land more business
• Track all client communication easily in one window
• Use reports to analyze upselling opportunities
• Build custom contracts at speed
• Prevent costly invoicing errors with automation
Client management
Providing top-notch service has never been easier
• Resolve issues faster with a conversational UI
• Put ticketing on autopilot with advanced automation
• Visualize work with customizable views
• Bring external and internal collaboration in one place
Service desk
No more hassle of last-minute back-and-forth conversations
on your payday
• Create and send quotes in minutes
• Help your clients approve or reject a quote with ease
• Use version history to quickly trace back your steps
• Convert approved quotes into invoices in a single click
Quote management
With SuperOps.ai, ensure nothing is off the records
• Build custom contracts for clients at lightning-fast speed
• Set up flexible and intuitive contracts be it for fixed price,
block hours, or break-fix
• Easy-to-build contracts so you can get them out in minutes
Contract management

Remote monitoring and management (RMM)
page 9
Mathew Fenton, Director at Selectgroup
With SuperOps, I do absolutely have that trust that it (policies) is working. I haven't had any
issues and that is brilliant, that I can have that trust. I have added scripts to restart servers and
now I do not have to worry about when I should restart servers. I know servers are restarting
every two weeks; I don’t even have to look. This was not the case with other tools I used.
Thanks to SuperOps, I have stopped working at night a lot and that’s really good.
Policy Management
Patch Management
Network Monitoring
Alert Management
Asset Management
Intelligent Alerting

Manage assets at scale with granular precision
• Set up rules to automatically remediate issues the minute
they’re identified
• Fix issues remotely like a pro using the terminal, registry editor,
and file explorer
• Make instant decisions with context pulled from across the
unified platform
• Cut the grunt work with community scripts that MSPs like you
use every day
Asset management
Stay in the loop all day long
• Fix issues that really matter with intelligent, AI-driven alerts
• Cover your bases by setting up powerful conditional alerts in
minutes
• Set up granular alert conditions to accommodate your diverse
monitoring needs
Alert management
Stop wasting time on false alarms
• Save technician time by weeding out unnecessary alerts
• Set up conditions to identify issues before your clients know
about them
• Automatically get alerts for issues that satisfy preset
conditions, i.e., high CPU usage
Intelligent Alerting
Secure, up-to-date endpoints, always
• Deploy critical patches instantly and stagger the rest for
optimum performance
• Eliminate approval wait times with auto-approved security
updates
• Enable automated patching on new assets for quicker
onboarding
Patch management
Uncomplicated policy management for simple and complex
client environments
• Assign policies at the global level and update those for
individual clients, sites, or devices
• For more complex environments, you can set up manageable
group-based policies
• Eliminate the grunt work with automated asset, alert, and patch
management
Policy management

Its built-in PSA+RMM package has many more useful features that other offerings leave
out. Project Management is a big one — it can be a game changer for managing
operations and staying on top of technicians' work more than just open/closed tickets.
Joe Hennessy
Project management
page 11
Collaboration
Built-in project window
Powerful views
Project templates
Milestone management

Project management
Use the intuitive project window to help your team complete
projects at their productive best. Add stakeholders, and set
deadlines and visibility for better collaboration.
Collaboration
Break down daunting projects into achievable milestones.
Achieve planned, methodical progress by converting
long-term goals into short-term milestones.
No more creating projects from scratch. Use project templates
to start right away or create new projects from scratch within
minutes.
Project templates
No more time wasted switching between your ticketing and
project tools. Tackle your large-scale undertakings with
powerful, built-in project management. By tagging, detailing,
and assigning tasks, you can focus on clients instead of
internal operations.
Plan resources better by instantly visualizing important details.
Use sleek Kanban boards to visually track task progress,
showing which tasks are in progress, waiting to start, or
complete, helping teams manage workflow.
Powerful views

Security management
page 13
A great platform that only gets better and better.
The patch management and RMM features allow
us to streamline our client support and aid our
customers in achieving their security accreditations.
SuperOps.ai allows us to set IP
whitelisting which makes us feel
more confident and sure of our
account security.
Password standards
Whitelisting
Session timeouts
Role-based restrictions
Authentication
Brian Simonsen, Technical Operations & Cloud Solutions
Manager at One IT Services and Solutions
Stephen kashumbusha,
IT Specialist at Cobblestone Energy

Ensure the right users have access to the right clients by
restricting users based on roles and mapping them to
respective clients
Role-based restrictions
Security management
SuperOps.ai is a truly unified PSA-RMM platform that brings all your core MSP operations in one place. No more hopping across tools. The unified
approach makes operations simpler, teams efficient, and business owners more profitable.
Mitigate the risk from session-based attacks by defining short
session timeouts for your platform.
Session timeouts
Add an additional layer of verification by enforcing 2FA for
your team to keep unidentified logins at bay.
Password standards
Add permitted IP address ranges for your team, to keep ensure
that only the right people have access to the platform
Whitelisting
Add an additional layer of verification by enforcing 2FA for
your team to keep unidentified logins at bay
Authentication

IT Documentation
page 15
The documentation and reporting modules are the best I've ever used. When
I was looking for a new RMM platform, documentation was very important to
me. SuperOps.ai handles documentation very elegantly. It's helped me to be
more organized and robust in my business.
Martin Riley, Business Technology Specialist at Quantum Consultancy Services
Documentation lifecycle
Process standardization
Relationship mapping
Password management

IT Documentation
Privacy with peace of mind
• Bring all your passwords in one organized space for quick
reference
• Protect sensitive information with our SOC2-compliant system
Password management
Navigate information quickly without having to match it with
relevant assets
• Map documents to get a full view of their associations and
improve your support speed
• Link SOPs to multiple clients and their assets to work faster
Relationship mapping
One less tool to manage
• Bring IT documentation inside your PSA-RMM stack for better
document lifecycle management
• Save time with a clear and streamlined documentation
process
• Capture unique info using custom fields and access your
documentation at a moment's notice
• Consolidate all critical IT data across various asset classes in
one place for improved operations
Documentation lifecycle
Democratize information for better accessibility
• Empower everyone across every level and easily manage
information for efficiency
• Fine-tune and limit access to sensitive documents based on
roles
• Structure client information in a framework to create a single
source of truth for your technicians
• Create custom document structures to organize information
and processes based on your needs
Process standardization

Mobile app
page 17

Mobile app
We don’t want to tie your IT superheroes down. Break away from
the desk without breaking your support with SuperOps.ai’s mobile
MSP toolbox.
page 18
Day saved, even when away
• Whether it’s to clear disk space or install software, run scripts
right from the mobile app
• Have a critical patch that needs a system reboot? Initiate asset
reboots at a click
• Accomplish tasks faster by automating the recurring ones
On-the-move support
Stay on top of your hours and client communications
• Respond to tickets, give resolution updates, and get more info
from clients on the go
• Log time, track billable hours, and edit timesheets to get paid
for the work done
Pro-like communication
Everything technicians need, at their fingertips
• Tickets, projects, alerts, clients- see what’s on your to-do list at
a glance
• Got a ticket or an alert? Get instant context ranging from SLAs
to associated assets
• Handle any question with ease with handy IT documents
Instant context

Network monitoring
page 19
Collaboration
Powerful views
Project templates

Reduce clutter with an organized list of known, unknown, and
failed assets.
Easy management
Network monitoring
Be the first to know when something breaks with proactive
alert policies.
Proactive monitoring
Make informed decisions with complete visibility into the
health of the devices you are monitoring.
Complete visibility
Two separate tools to monitor assets? Not anymore. Our
advanced network monitoring lets you monitor all your assets
with a single solution.
Uniﬁed experience
Start monitoring client networks in record time. Use automated
network scans to spot and bring new devices to your attention.
Record-time monitoring

Our marketplace
We don’t act exclusive. SuperOps.ai integrates and plays well with all the other tools you use, with a constantly growing arsenal of integrations.

The Superops.ai philosophy
We value the trust our customers, employees, and community place in us.
That’s why we are mindful of how we build SuperOps.ai. This is our philosophy.
superops.ai page 22
05
01 02
03 04
We have put in the time, hard
work, and tirelessly gathered
inputs from 400+ MSPs to build
a platform you won’t have to
put up with, but love to use.
Customers
first.
Everything we have built, we
have built from scratch, instead
of acquiring the work of others.
We don’t
acquire,
we build.
Pay monthly or yearly with
complete freedom to cancel
at any time. We want you to
stay because you like us, not
because of legal binding.
No
contracts.
Public product roadmap so you
know what is happening under
the hood. We want you in on it
from start to end.
We hide
nothing.
Only the industry-best security
standards. We don’t take
chances here.
Airtight
security.
This is SuperOps.ai

The Superops.ai offerings
Building software is not all that we do. SuperOps.ai strives to add value to MSP businesses in every way we can.
We’ve built the ultimate community for
MSPs to come together and make their
business better, one conversation at a
time.
Community
We provide only the best support to our
customers. We want you to get the
maximum value out of the platform we
tirelessly built for you.
Support
Our carefully curated resource library
brings you everything you need to make
your business better. From downloadable
templates to best practice kits.
Resource library
Our solutions are innovative. But our
approach to building them isn’t driven by
frameworks, but by obsession, iterations,
and years of practice.
Cutting-edge tech tech

The Superops.ai tribe
We prioritized customers over success and we ended up with both. Our customers are our biggest cheerleaders, spreading the love for SuperOps.ai
wherever they go, providing the ultimate validation for what we have done and the motivation for what’s to come.
We’re highly rated as a trusted partner for MSPs

MSPs love us
SuperOps is fast and responsive
to use; comparing it to the
loading times of ConnectWise
and Datto, it’s a night and day
difference.
No need to spend hours going
through the documentation,
complicated setup or a guided
demo. It just makes sense. That
and it is very affordable!
The support I’ve
experienced so
far is faultless
Very good and
has benefitted us
massively since
switching to it
With easy migration and
user-friendly experience,
SuperOps.ai instantly became
the main tool for our business
If you are looking for an RMM
platform that checks all the
boxes and more, try SuperOps
and see it in action!
Being able to separate projects
and work with different identities
works really well for our
company
The ability to request and vote
on new features is fantastic,
and feedback is always
listened to
What makes SuperOps stand
out from other providers is that
they listen to the customers
I used to use separate RMM and
PSA tools, so moving to
SuperOps.ai was a no-brainer
After a lot of research, I found
this to be the best value for
money RMM/PSA tool
I don’t think I have ever waited
longer than 5 minutes for an
initial reply
Their scripting features and
patch management are on top
of the leaderboard.
A platform that helps you focus
on truly growing your business
The documentation and
reporting modules are the best
I’ve ever used
Incredibly fast to set up and
advancing faster than any other
PSA/RMM
4.6 out of 5
The platform is designed in such
a way that even someone with
limited technical skills can
quickly navigate and utilise its
features.
I like the fact that SuperOps.ai
has been built within the cloud
from the start. This allows
updates being pushed out very
easily.
The SuperOps.ai’s support team
is AMAZING, no matter what
time you message them, you
normally get a response within
30 mins.
The pricing structure is
affordable and allows me to
provide both lowcost and
premium MSP services to a
range of client types.

The Superops.ai promise
We believe MSPs deserve best-in-class software and support that
they can depend on. Our promise to MSPs is that we will always keep
them at the heart of every decision we make.
We are proud to be the success partners of MSPs.
CEO & Co-founder
Arvind
Parthiban
Co-founder, CPO & CTO,
Jayakumar
Karumbasalam

Build the future with us
We have come a long way. But in our minds, we have barely started.
We are a team of passionate engineers, product architects, designers,
and AI and ML experts, who are passionate about the future of IT.
Collectively, we have over five decades of experience building ITSM and
ITOM products. Among us are serial entrepreneurs who have scaled and
sold tech startups and engineers and product experts who have designed
and built tech products loved by millions of users.
We have come together because we love IT and we want to build its
future with you.
It’s not over for us until we reach there.
Join our journey through the years
SIGNUP

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