1. KAMAL HUSSAIN
E-mail: shohel_ch@hotmail.com
E-mail: khshohel.ch@gmail.com
Mob: 00966-55 12 87 344
Professional Background:
WORK EXPERIENCE:
1. Organization : CD Mansur Troy Shops
Designation : Salesman K.S.A
Period : May 2004 to February 2005
2. Organization : Le Meridien Jeddah (K.S.A)
Designation : Banquet Waiter
Period : March 2005 to January 2006
3. Organization : Le Meridien Jeddah (K.S.A)
Designation : Room Service Waiter
Period : February 2006 to February 2007
4. Organization : Le Meridien Jeddah (K.S.A)
Designation : Restaurant Waiter
Period : March 2007 to October 2008
5. Organization : Le Meridien Jeddah (K.S.A)
Designation : Butler & Receptionist
Period : November 2008 to Until
JOB PROFILE:
1. Butler
Working as a Butler in Royal Club lounge, my routine work is not limited to this area and I perform
other activities according to the needs of our superior.
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2. Duties and Responsibilities
Usually, I run the club-lounge not only serving the food and beverage but also care about other services to
the VIP guest.
 Greetings the guest up on arrival time and offer the personal service as per the requirements to the
guest. Such as suggesting menu, laundry collecting and delivering, offering newspaper and
magazine to all suites room, shoe Polishing, placing VIP amenities, giving the right information
about hotel and other local surroundings.
 Involve in up selling rooms and other facilities of hotel including all outlets.
 Closely work with front office, I do check in, check out and block the rooms by using the Hotel
Opera –PMS software so I am equipped to work in Opera software.
 Gather all knowledge of hotel operation and function such as all outlets of food and Beverage
dept, front office & house keeping.
 Keep always clean all hollow ware, flatware & glassware in the lounge-pantry area.
 Check the mini bar and refill it through room service outlets.
 Carry out guest registration, cashiering and other administrative tasks as per the standard.
 Ensure the all cutlery and crockery, chinaware in the room are cleaned and replenishment of good
quality of fruits as per the guest requirements.
 Check the room status, before the arrival timing of guest
 Check the room after the checking out time for any missed luggage.
 Check the room maintenance requirements according to the standard.
 Reports the day to day operation to my Head of the Dept
 Attending Training class, I learnt Service Culture Awareness Audit in which I learnt Hotel
information, Service Culture, Arrival Experience, LM brand-LM 100, LM Brand- Signature
Breakfast, LM Brand – Guest Room, Starwood Journey and SPG Training.
 Assisting in browsing. Faxing, photocopying to the guest help to type the documents file as per
their requirements.
 Up on requirement explaining to the guest about hotel services, external locations, attractions and
landmarks in the hotel vicinity.
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3. Educational Details:
1. S.S.C – Secondary school certificate – 1999
Chaprashir hat School & College (Bangladesh)
2. H.S.C – Higher Secondary school certificate - 2001
Busur hat Government Mujib College (Bangladesh)
3. R.A.C – Refrigerator& Air conditioner + Electric – 2003
Asia Technical Training College (Bangladesh)
4. COMPUTER EXPOSURE: MS-Office, Word (Strong skills) Excel PowerPoint & Access
MS Word : Creating Text and Documents-Index & Tables-Embedding Picture- Table
Manipulation- Mail Merge-Macro
MS Excel : Formatting cells-Charts-Pivot table-Data Table-Forms- Scenarios- Goal Seek
Macros and Models.
Power Point : Creating Presentations- OLE- Enhancing Presentation- Special Effects.
MS Access : Creating & Maintaining Database- Sort and Index- Programming Concepts-
Concepts of a Relational Database- Functions-Creating Form, Report & Queries.
PERSONAL INFORMATION
Father’s Name : Mr. Abdul Hay
Date of Birth : 02.02.1984
Gender : Male
Marital Status : Married
Nationality : Bangladeshi
Religion : Islam
Passport Number : E- 1649861
PERMANENT ADDRESS
Kamal Hussain
C/O : Abdul Hay Co. Bari
P.O : Chaprashir Hat
Vill : Char Gulla Khali
P.S : Kobir Hat
Dist : Noakhali
Mob : 0088 0185 418 5066
0088 0186 533 7582
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4. BANGLADESH
PRESENT ADDRESS
Kamal Hossain
Royal Club
Front Office Department
Le Meridien Jeddah
Post Box # 11633
Jeddah 21463
K.S.A
LANGUAGE SKILLS: Bangla, English, Arabic, Urdu, Hindi
English:
• Effective written and oral English Communication skills with good pronunciation.
• Excellent customer service, phone and reception skills.
Bangla : Excellent
Arabic : Good
Urdu : Good
Hindi : Good
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