3. Openbravo Products & Partner Enablement Services Catalog
Overview
ERP & POS Professional Edition Products Partner Enablement Services
In-class and online Ticket based support
courses on Openbravo directly from the
functionality, Openbravo experts to
Distributed exclusively through our Partner methodologies and help with any issue.
network, Professional Editions are available for customization.
companies running their business on our ERP
or POS software.
• Bug fixing guarantee: assures timely resolution of defects Consultative support to Custom development
• QA-certified maintenance updates: 7x24 web-based access to
automated patches enables timely and consistent maintenance of complement your own services for complex
the production environment team with complex requirements or to
• Lifecycle Guarantee: provides a stable code base to support
ongoing mission-critical business operations project requirements or complement your own
• IP indemnification: protects against software infringement claims in demand peaks. team.
Openbravo P&S Catalog -090529-SNA Page 3
Confidential Document
5. Professional Edition Products
Professional Edition Deployment Editions and Alternatives
Deployment Complexity/ Flexibility 2 ERP Editions 1 POS Edition
Enterprise Edition POS Edition
Only includes
Openbravo
Single Server, up to Multi server, 26 or Single or software
25 simultaneous more simultaneous Multi server
users* users*
Adds
supported technology
+ Appliance Stack stack, and additional
or Ubuntu Stack + Ubuntu Stack features
Number of simultaneous users
ERP Editions are available with optional supported technology stacks. Deploying
on technology stacks provides your end customer with 100% support of the entire
solution and additional configuration and maintenance features.
*Approximated figure. Number of users may be higher or lower based on hardware strength. Openbravo recommends Enterprise Edition for companies
who currently have 20 simultaneous users and/or who plan to have 25 or more simultaneous users in the future.
Openbravo P&S Catalog -090529-SNA Page 5
Confidential Document
6. Professional Edition Products
Target Segments for Openbravo Professional Subscription
Market
Needs Purchasing Behavior
Segments
• Complex structure and
processes
Cor-
>500
• Highly penetrated
porate • Served by large system
es
integrators
ploye
• Processes are relatively • They understand technology and value open
00*
complex source
51-5
of Em
• Largely served with custom built • They have funds, but look for ROIs
Medium-
or prorietary solutions, need a • Eventually, they require complex architectures
sized
cost-effective alternative that • Key competitors include SAP, Oracle and MS
ber
can grow with them Dynamics
Num
• Served by small and mid-sized
system integrators
• Served by VARs and small SIs • The shop based on price and functionality
*
• Processes start to become • Key competitors include Quickbooks, Navision
0
Small
11-5
companies complex, and need a solution and Netsuite
that can grow with them
0-10
SoHo • Management is largely done
without any integrated system
*Employee to simultaneous user ratio traditionally varies from between 3:1 to 10:1.
Openbravo P&S Catalog -090529-SNA Page 6
Confidential Document
8. Partner Enablement Services
Available Training Courses
• Basic Functional • Understand the capabilities of Openbravo ERP, • Class-Room/On-Line • 35 h
Training how the different modules work, and how to
configure them to meet client needs.
Core Curriculum
• Basic Development • Learn the main concepts behind Openbravo's • Class-Room • 35 h
• Class-Room technology, and how to perform customization
Training: and basic development
Scheduled or
custom instructor- • Sales Methodology • Best practices and methodologies to sell ERPs • Class-Room/On-Line • 4 h
led training • Implementation • Best practices and methodologies to manage • Class-Room/On-Line • 4 h
including lessons Methodology ERP implementations
and practical
exercises. • Advanced • Acquire advanced knowledge to adapt the ERP, • Class-Room/On-Line • 35 h
Advanced Courses & Seminars
• On-Line U: On- Development build modules to meet complex requirements.
line training • Understand the capabilities of Openbravo POS, • Class-Room/On-Line • 16 h
• POS
including instructor- and install and configure it per customer needs.
lead live sessions,
exercises, forums • Eco/Fin • In-depth insights about the Openbravo Financial • Class-Room/On-Line • 16 h
and quizzes. Module.
• On-Line
• MRP • Usage and configuration of the Openbravo • Class-Room/On-Line • 4 h
eLearning: On-line
Materials Requirements Planning module.
courses covering a
variety of generic • Data Import • Describe techniques and tips to facilitate data • Class-Room/On-Line • 2 h
topics (ie. not migration tasks.
Openbravo
• JasperSoft Reports • JasperSoft Reports and Openbravo • Class-Room/On-Line • 16 h
specific) such as
accounting. • 3rd Party Online • Includes Introduction to JasperSoft Report • On-Line eLearning • n/a
eL
Training Courses Design, Financial Accounting, Mgmt., etc..
Openbravo P&S Catalog -090529-SNA Page 8
Confidential Document
9. Partner Enablement Services
Outsourcing
Outsourcing • Outsourcing service configures the application for you, and/or programs and delivers to you
tested pieces of SW covering any specific functionalities you need. Typically, the service would
include configuring the application or developing non standard functionalities such as:
• Getting system up • Enhancements (additional functionalities) • New Modules (partly or completely)
and running
• Technical Designs • Reports • Interfaces • Conversions • Forms • New Industry Verticals (partlal or full)
• Configuration &
Customizations
• Development of Process
Add-ons /
• This service works as follows:
Extensions /
Modules / Industry Partner provides to Openbravo Once the Tech. Once the Once applic. is
Openbravo a writes a Tech. Designed is application is ready, ready, Openbravo
Templates Functional Design Design (if req.), approved, Openbravo assures delivers it to the
• Data conversion/ with the requirmnts. that Ptr. can Openbravo starts its quality with Partner with the
data cleansing (template is review.Template configuring &/or exhaustive Unit Tech. Design & Unit
• Data/ System available). is available. programming it. testing. Test Scripts.
Migration
• Integration Testing
• System migration/
integration
Openbravo P&S Catalog -090529-SNA Page 9
Confidential Document
10. Partner Enablement Services
Specialized Consulting
Consulting • If you are working on a project or a Vertical and need an experienced consultant or Subject
Matter Expert, we can provide you with the right profile, either technical or functional, to help you
with the project needs.
• Sales Support • Our consultants can collaborate remotely and are also available to travel if requested.
• Lead Client • If you plan the Consulting Services that you need in advance, you can take additional advantages
Workshop out of it.
• Project
Management
• Subject Matter Process
Experts
• Ask to your Openbravo Partner Manager to organize for you Consulting Services at any time.
• Req. definition &
Only available after capacity is confirmed.
gap analysis
• Functional Design • Or plan your project foreseeing in advance what Consulting Services you need so that you
support & review minimize risk and you are ready for bigger challenges:
• Customizing
Assessment 1 2 3 4 5
FTE
Project Final Go live &
• Verticalization
Preparation Definition step Iterative Prototyping step Preparation Adjustments
Strategy step step step
• Deployment
Strategy 3 Illu
str
• Data Migration ativ
2 e
Strategy
• Upgrading Strategy
Your Resources 1
• Existing OB ERP
audit OB Consultant
Openbravo P&S Catalog -090529-SNA Page 10
Confidential Document
11. Partner Enablement Services
2nd Level Support
Support • 2nd Level Support is provided by the experienced development team behind Openbravo. Support
is provided through a variety of means and times after your request has been received. If you
want, our experts can also take control of your system with VNC if it is advisable.
• Installation
Support
Process
• Technical Issues
Resolution • This service works as follows:
• Troubleshooting
• Backup and Partner purchases Partner logs in Openbravo starts Openbravo reports Partner can always
a Support Service. to the Support solving it. They final solution and see current and old
recovery advice Once paid, Partner Portal and calls/emails back tasks executed to Issues status, and
• Maintenance, sees new credit on creates an Issue when required solve the Issue. credit status at the
Bugs, Updates the web. (automatically during resolution. Support Portal.
and Patch support seen at OB)
• Compatibility and
performance
advice
Openbravo P&S Catalog -090529-SNA Page 11
Confidential Document
12. Partner Enablement Services
ERP 2nd Level Support Price List
Pricing
Support
Ultimate Unlimited Extended Standard
•35.000€ usage
Fair Fair usage
•12.000€, Included for 30 cases per quarter
•6.000€, Included for 12 cases per quarter
•3.000€, Included for
Support Limits Any certified contact Any certified contact
Platinum Partners Gold Partners carry over
with 1 quarter with 1 quarter carry over
Certifed and Registered
Single location Single location Free installation and Free installation and
Partners
conversion support conversion support
•20,000 € (for Platinum • 3,000 € for Gold • 3,000 € for Certified
cases cases
partners only) partners and Registered partners
Any certified contact Any certified contact
• 6,000 € for Certified
Included Professional andProfessional partners
Registered Professional Professional
Products Subscription for Subscription for Subscription for Subscription for
• 24x7x365
Openbravo ERP •5x10
Openbravo ERP • 5x10
Openbravo ERP •5x8
Openbravo ERP
Availability
24x7x365 5x10
•5x10 5x10
• 5x10 5x8
•5x8
• 24x7x365
Support portal Support portal Support portal Support portal
Contact Method
Chat Chat Chat Chat
Phone Phone upon request
Included for N/A Included for Platinum Included for Gold Included for Certified
Partner Levels partners partners and Registered partners
Openbravo P&S Catalog -090529-SNA Page 12
Confidential Document
13. Partner Enablement Services
POS 2nd Level Support Price List
Pricing
Support
Ultimate Unlimited Standard
•35.000€ usage
Fair Fair usage
•12.000€, Included for 12 cases per quarter
•6.000€, Included for
Support Limits Single location Single location
Platinum Partners Gold Partners carry over
with 1 quarter
case
Professional
•20,000 € (for Platinum Professional
• 3,000 € for Gold Professional
• 3,000 € for Certified
Included and Registeredfor
partners only)
Subscription for Subscription for
partners Subscription partners
Products Openbravo POS Openbravo POS Openbravo POS
• 6,000 € for Certified
and Registered partners
24x7x365 5x10 5x8
Availability
• 24x7x365 •5x10 • 5x10
Support portal Support portal Support portal
Chat Chat Chat
Contact Method Phone
• 24x7x365
Phone upon request
•5x10 • 5x10
Openbravo P&S Catalog -090529-SNA Page 13
Confidential Document
14. Partner Enablement Services
Training and Implementation Packs
• Training and Implementation Packs drastically reduce and control the inherent risks
Services
associated with the first implementation project. Through product training and on site/remote
Bundles
consulting, we jumpstart new partners toward long term success.
• Openbravo Training + Specialized Consulting Support = 1st Successful Implementation
Included Services for Each Pack
Training* Implementation**
Training Courses
Introduction to the Openbravo Partnership
Basic Functional
Basic Development
Sales Methodology
Implementation Methodology
Specialized Consulting
2 weeks of On-site Consulting
1 week of Remote Consulting
Price 2.500€ 7.500€
*Mandatory Pack for new Openbravo partners. 1 seat included for each training.
**May only be purchased after completion of training. Consulting expenses not included.
Openbravo P&S Catalog -090529-SNA Page 14
Confidential Document
16. Terms Applicable to Products and Services
• Orders. Any and all orders from the Product and Services Catalog shall be governed by these terms and conditions. In the event of
any conflict between these conditions and any specific Work Orders agreed with Openbravo or End User licenses, such specific terms
and EULA will prevail.
• Openbravo Products and Services: licensing and distribution.
– Openbravo Professional Subscription is distributed to End Users under its own End User License Agreement, and subject to
a Professional Edition License and Support Agreement. Terms are at www.openbravo.com/partners/.
– Openbravo Professional Services are provided under the terms for each type of service set out in the Partner Portal.
– Openbravo ERP software is distributed and may be redistributed under an open source license – terms are at
www.openbravo.com/license.
• Territorial restrictions. Certain Partner terms are territorial in nature, as set out in your Partner Agreement. If applicable, Partner
acknowledges that it is not granted any rights to distribute, promote, market, license or deliver the Professional Products or Services,
other than those under an open source license, to any party (including end users) located outside the Territory, without obtaining prior
written consent from Openbravo.
• No intermediation. Partner shall not distribute the Professional Products (including Professional Subscription) or Services in the P&S
Catalog to any party, including any dealers, agents, representatives, sub-distributors, original equipment manufacturers, value added
resellers, systems integrators or other third parties, other than end users when applicable. Partner shall not authorise or appoint any
such third parties to distribute or sublicense these Products or Services without Openbravo’s consent.
• Prices, payments and invoicing
– Any price for Openbravo Products and Services in the P&S Catalog are stated excluding VAT or other applicable sales tax.
Promotional discounts are seasonal and may be withdrawn at any time. All appropriate fees shall be timely paid by Partners.
Openbravo may charge interest at 2% monthly on late payments.
– Invoices for Openbravo Products and Services will be sent to the Partner at the Partner registered address. If Partner wishes to
change this address, please notify partner@openbravo.com.
– Invoices generated by Partner on a monthly basis, based on the fees accrued in each month. Invoices will be emailed to
finance@openbravo.com. Openbravo will make payment on the 15th day of the month, and invoices should be received three
(3) working days prior to such date, failing which they will be paid on the 15th day of the next month
Openbravo P&S Catalog -090529-SNA Page 16
Confidential Document
17. Terms Applicable to Products and Services
• Lead and Client management Program - Fees and commissions.
– A “Partner End User” is any end user / client identified by Partner to Openbravo as an actual or potential client of Partner and
not previously registered by another Partner or by Openbravo through the Lead and Client Management Program. To obtain
exclusivity and commissions in relation to products and services sold to this Partner End User, Partner should
register this end user under the Openbravo Lead and Client Management Program.
– A “Referred End-User” is an end-user, previously unknown to Partner and not registered by Partner in the Openbravo Lead
and Client Management Program, who is referred by Openbravo to Partner
Conditions Discounts/Commissions/Fees
Discounts When Partner purchases Professional Services for The sales fee/commissions indicated in the Partner Product Catalog.
internal use Currently 10%
Sales Either when Partner introduces, sells and/or implements The sales fee/commissions indicated in the Partner Product Catalog.
any Openbravo Products or Services to a Partner End- Currently 10%
User; or when Openbravo Products or Services are
purchased directly by registered Partner End-Users
Lead Openbravo introduces to Partner a Referred End User Five (5) percent of the net fees invoiced to any Referred End-User, in
Referral leading to a qualifying provision of Partner services relation to professional services provided by Partner (or any member of the
Partner’s group) to the Referred End-User for their Openbravo ERP
implementation project.
Such services include initial analysis, customization / development,
installation and deployment of Openbravo ERP; but exclude hardware costs,
software license fees and ongoing maintenance and evolutionary charges
•Terms applicable to specific products and services
–Second level support – See Annex I: Terms applicable to 2L Support Services.
–Specialised Consulting and Application Delivery - See Annex II: Terms applicable to Custom Development and
Consulting
–Training – See training catalog and schedule on our web: http://www.openbravo.com/services/by-service/training/
Openbravo P&S Catalog -090529-SNA Page 17
Confidential Document
