2. About BPO services……
Founded in 1988, Harbin Synjones Electronic Co.,
LTD. has 20 years history in proving services to
clients all around.
Since the end of 2007, we started to provide high-
quality and cost-effective BPO services for North
American clients with our 200+ seats. Low cost and
rich human resources, internationalized
infrastructure and government policies are the
competitive factors, too.
We have established long-term relationship with
many well-known institutions and vocational
colleges, they could provide hundreds of students for
our company if we need each year.
We are knowledgeable and experienced in:
Data Entry, Data Capture, Data Conversion,
Documents Scanning, Information Validation, Data
Archiving and Indexing, etc.
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4. Strategic cooperate partners…….
Banking & Financial：Bank of China
Insurance： the first integrated financial services
conglomerate in China----Ping An Insurance (Group)
Company of China, Ltd (quot;Ping Anquot; or quot;the Groupquot;)
Education： Peking University, one of the best and the
most selective universities in China. is the first
formally established university, and the first national
university of China
Healthcare: The 2nd Affiliated Hospital of Harbin Medical
University. the first hospital got BVQI certification
ISO9002 quality control system certification of the
hospital in France.
Manufacturing：One of the largest Chinese consumer
electronics provider specializing in R&D,
manufacturing and marketing of consumer electronics
products.
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6. Key personnel (part)…….
Title Name Experiences and Responsibilities
8 years work experiences in project development and management .
He will:
Communication to clients and our organization.
Project Lei Team building for the project group.
Manager Yunying Plan resources, time and economy according to customers’ requirements and
expectation as optimal as possible and secure fulfillment of the plans.
Nurse customer contract and ensure good conditions of service.
Problem solution in the projects.
4 years work experiences in project management and quality control, fluent
English speaking skills..
To assist and be responsible to the Project Manager assigned as his/her
Assistant
mentor.
for Quality Han Shuai
To act as Project Assistant in his / her absence in helping Project Managers in
Control
updating Project Survey, checking project hours, updating project webpage,
arranging project meeting and taking minutes of meeting, following up project
progress, report progress to Project Manager to assure the quality of service.
3 years work experiences in software development companies, fluent English
speaking skills.
Assistant
To assist and be responsible to the Project Manager assigned as his/her
for Wang Rang
mentor.
Technique
To act as Project Assistant in his / her absence in helping Project Managers in
communicating with technical departments for support of the work.
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7. Let’s communicate…….
Writing or Speaking Technology
– Mail – CMMI
– Telephone – UML
– Video
Communication
– Project – Appointed liable person
– WIKI – Special network equipment
– Skype – 7×24hours supporting
system
Platform and Tool Communication Guarantee
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8. How does Synjones manage……
Appointed Liable Person Quality Inspection
– One to one service to customer – CMMI level 3 process management
Project Inspection
and Management
– Milestone management – PMP
– Video meeting
Process Inspection Project Management Methodology
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9. Confidential……
– Agreement of confidentiality between Synjones and customer
Strictly secure
customer’s
business
confidentiality
and IPR
– Agreement of confidentiality between Synjones and staff
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12. Harbin
Harbin, capital city of Heilongjiang, is the most northeast part of
China. It is the center of Heilongjiang's political, economic,
educational and cultural life. Harbin is described as the pearl
beneath the swan's neck, city beside the Songhuajiang River, Ice
City and Oriental Moscow.
Harbin Taiping International Airport (HRB) caters for 82 domestic
and international routes as the air traffic net which connects major
countries of the world.
Governments of Heilongjiang, Harbin and each district issued
many support policies of fund, tax and discount to help local
outsourcing companies’ growth. Mr. Li Zhanshu, Governor of
People's Government of Heilongjiang Province, has had meetings
to encourage the development of outsourcing, too.
Harbin City was officially authorized as China Services
Outsourcing Base City by China's Ministry of Commerce, Ministry
of Industry and Information Technology, and Ministry of Science
and Technology, thus making Harbin the 16th services
outsourcing city in China and the only base city in Heilongjiang.
Total revenue of software and BPO industry summed up to 5.8
billion RMB in the year of 2007.
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13. Human Resource Advantage
Heilongjiang has 68 universities and colleges with
over 30 million students. Among them, there are
more than 20 English professional institutions and
they can train nearly 10,000 English talent every
year. And over 20,000 students of computer
science major.
Heilongjiang province keeps prompting the
school-enterprise cooperation model and strength
the BPO talents training.
The province's 53 vocational technical colleges
have set up data capture major, according to the
provincial labor department's requirements, the
province in 2008 is intending to train over 12,100
talent for data capture, and to meet the demand
of local service outsourcing enterprises.
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14. Comprehensive Cost Advantage……
Take Outsourcing services employees’ per capital
income as an example, Harbin’s cost is 43% of
Shanghai, 46% of Beijing and 60% of Dalian.
The cost of property management in Harbin is only
50% of Shanghai and Beijing.
Infrastructure Advantage……
Harbin, the capital of Heilongjiang province, is a famous
big city. Internet Provincial export bandwidth is nearly 100
G, which ensures the shortest buffering time and the
minimum of losing data. Double line and backup
guarantee network faster and more reliable.
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