Shahzad Zaveri CV

SHAHZAD ZAVERI
2/4 Lena Grove, Ringwood, 3134, VIC, Melbourne
Mobile: +61452012481
Email: shahzadzaveri@yahoo.com
Visa Status: Australian Permanent Resident
LinkedIn: http://au.linkedin.com/in/shahzadzaveri
CAREER OBJECTIVE
Successful project leader bringing proven experience in delivering projects on-time, under budget, meeting milestones, and communicating effectively.
CAREER SUMMARY
 Highly experienced, with more than 10 years’ experience in managing and delivering assigned complex and medium projects in financial services and
consulting industry and a strong customer focus.
 Extensive knowledge of Project Management, PMO environment, SCRUM, Waterfall, Agile development and ITIL frameworks.
 Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiently.
 Skilled in building excellent rapport with stakeholders, clients and team members locally and internationally.
 Managed and lead the team of Project Coordinators, Business Analysts, Developers and Test Analysts.
 Successfully manage and control budgets up to $10 million.
KEY SKILLS & EXPERTISE
Functional Areas IT/Business Domains (Major Projects) Processes
 Project Scope Management
 Project Scheduling & Planning
 Project Time & Cost Management
 Estimating & Budgeting
 Resource Management
 Stakeholder Management
 Financial Management
 Meeting Management
 Data Analysis & Project Reporting
 Project Risk & Issue Management
 Procurement Management
 Change Control Management
 Retail, Insurance and loan banking products
 Digital Applications (websites & mobile)
 Business Process Reengineering (BPR)
 Enterprise Resource Planning (ERP)
 Customer Relationship Management (CRM)
 Human Resource Information System (HRIS)
 Helpdesk Management System
 Document Management / Content Management
System (DMS/CMS)
 Data warehousing
 Web portals / Online Collaboration Platforms
 PMI | PMBOK
 Agile
 SCRUM
 Waterfall
General
 Leadership
 Team Management
 Communication Skills
 Stakeholder Management Skills
 Strong problem solving
l
PROFESSIONAL EXPERIENCE
Dates of Employment: May 2014 – May 2015
Organization: Noor Bank Website: http://www.noorbank.com Industry: Banking Company Size: 1001-5000 employees
Job Title: PROJECT MANAGER
Noor Bank was established in January 2008. In a short period of time, Noor Bank has grown considerably, and now provides a comprehensive range of products and
services - in personal and corporate banking, wealth management, insurance, treasury and trading. Noor Bank is known for creative, innovative and responsible
products and services.
Projects:
1. Review of Enterprise Project Management Office (EPMO): The aim of the project is to review the policies and procedures related to EPMO and eliminate the
problems that arises due to inadequate or poorly applied Project Management practices.
Responsibilities & Key Achievements:
 Supported Corporate Office to align projects with enterprise strategy and assist them in scoping, documenting, prioritizing, risk mitigation and
coordinating projects.
 Provide centralized tracking and status of projects fortnightly to C-level stakeholders.
 Implemented and trained users on SmartSheet (SaaS based project management tool) for the Project Plan, Task Assignment, Collaboration with internal &
external vendors or stakeholders and Status reporting for the projects.
2. Dubai Trust: Noor Investment Group (NIG) planned to open a new entity that will help the citizen and more importantly the expats of UAE to create a Will or
Power of Attorneys and all the other legal facilities for the safety of their investments and properties.
 Involved in the business case of Dubai trust and designed a presentation for C-level stakeholders for the approval on the strategy and importance of Dubai
trust for the citizen and expats of UAE.
3. Em-Exim Bank: Noor Investment Group has been engaged by Department of Economic Development (DED) for the feasibility and subsequent establishment of
the Export Import Bank in Dubai whose aim is to provide multiple ranges of products and services to assist businesses to grow trade flows by providing risk
mitigation, financing and market access.
 I was assigned a research work which was successfully submitted to management on the major importing and exporting commodities and countries with
whom UAE trades and which country should be targeted for this project.
 I was also assigned a task to design a financial model for Em-Exim Bank along with PwC which was timely and successfully submitted to the Project owner.
4. Emirates ID Project: The aim of the project is to integrate Emirates ID with the Core banking application so that all the information can be picked from the card
and customer do not have to provide the redundant data that is already present on the card and User Experiences UX can be increased.

 Lead the project from the Business case development till the implementation that involves:
o Developed project plan, schedules and budget based on the requirements.
o Worked closely with management to approve and baseline project plan.
o Identified and managed project risks and dependencies.
o Worked with Business Analysts, Developers, Testers and Support team to deliver project on-time.
o Informed project status and issues to stakeholders on regular basis.
o Conducting Work in progress (WIP) meeting to assess the current status of projects.
o Worked on selected initiatives in a Business Analyst consulting capacity / Research analyst when required.
5. OPSAL and Core Banking application integration: OPSAL is the in house developed web based application which is used as a front end in branches and head
office for all the Account opening, Teller operations, and loan creation and compliance requirements.
 Lead the team of 3 developers and 2 Business Analysts.
 Developed project plan, schedules and budget based on the new requirements incorporated in the existing application.
 Identified and managed project risks and dependencies.
 Worked with Business Analysts, Developers, Testers and Support team to deliver BRDs or CRs on time.
 Informed change requests to project team and ensured it is incorporated in application.
 Conducting Work in progress (WIP) meeting to assess the current status of projects.
 Informed project status and issues to stakeholders on regular basis.
6. Other Projects: Internet Banking and mobile banking project where my role was to coordinate between Noor Bank’s Marketing team and external vendor for
the delivery of the projects on time and status reporting to relevant stakeholders and improves the User Experience of websites and mobile banking.
Dates of Employment: July 2013 – May 2014
Organization: Summit Bank Limited Website: http://www.summitbank.com.pk Industry: Banking Company Size: 1001-5000 employees
Job Title: SENIOR PROJECT MANAGER
Summit Bank Ltd is one of the fastest growing commercial bank, which, in a very short span of time, has expanded its network across the country and built an
infrastructure based on state of the art “Risk Management Framework” as well as “IT platform.” Also targeting to be a universal bank in terms of providing products
and services in all key segments of banking i.e. Corporate and Investment Banking, Trade Finance, Commercial Mid-Market / SMEs, and Consumer Banking, it
commenced its operations in August 2006.
Projects:
1. Setup of Project Management Office (PMO): The aim of the project was to setup of Project Management Office to eliminate the problems that arise due to
inadequate or poorly applied Project Management practices.
 Lead the team of 2 Project Managers, 2 Business Analysts and 2 Technical Analysts.
 Supported business to align projects with enterprise strategy and assist them in scoping, documenting, prioritizing, risk mitigation and coordinating
projects.
 Build repository of all projects documentations for use in future projects.
 Designed Project Management methodologies & templates and trained business users on that.
 Implemented and trained users on dotProject (Open Source Project Management tool) for the Project Plan, Task Assignment, Collaboration with internal &
external vendors or stakeholders and Status reporting for the projects.
 Implemented and trained users on Mantis Bug Tracker (Open Source Bug tracker) for bug reporting, BRDs, CRs and Issues & risk management.
2. Islamic Banking: The aim of the project was to completely shift from Conventional Banking to Islamic Banking within 3 years as per the direction given by the
board of bank. At the same time, hPLUS Core Banking application, the legacy application, life was also completed and bank started to search for the new Core
Banking application. I have been assigned the Project Manager for both of the projects. i.e. Islamic Banking on hPLUS Core Banking Application and Core
Banking Application Assessment.
Responsibilities for Islamic Banking on hPLUS Core Banking Application:
 Lead the team of 2 Business Analysts.
 Coordination and negotiation with external vendor on the implementation of Islamic Banking on existing Core Banking Application.
 Liabilities product i.e. Saving Account, Current Account & Term Deposit and Asset product i.e. House loan were implemented in Islamic Core Banking
Application.
 Negotiation on the timelines and make it sure that the implementation and training can be done within the given timelines.
 Project status update to management on the progress.
 BRDs and CRs were well informed to vendor to incorporate in the release of Islamic Core Banking Application.
 Conducting Work in progress (WIP) meeting to assess the current status of projects.
 Migrated one branch data from Conventional Branch to Islamic Branch and closed that Conventional branch.
 Project was successfully implemented and users were trained within the given timelines and budget.
Responsibilities for Core Banking Application Assessment:
 Proper presentation and justification were given to management for the approval on hiring the consultant with the cost.
 Request for Proposal (RFP) was designed by meeting with relevant stakeholders and presented to management for the approval.
 After the approval, RFP was floated to different consultants out of whom 4 were shortlisted.
 Meetings and negotiations were done with the consultants on the scope and cost.

 After the finalization of scope and cost with consultant, presentation was submitted to the management on the finalization of the selected consultant with
reasons.
 Finalized and awarded the project to one of the consultant.
 After finalization, negotiation with consultant was done on the payment terms, agreements and NDAs.
3. Business Process Re-engineering (BPR): The aim of the project was to reduce the expenses in the bank or redesign the workflows in order to optimize the end
to end processes or automate non value added tasks.
 I was assigned the Project Manager for the BPR project that involves:
o Lead the team of 10 Business Analysts.
o Developed project plan, teams, schedules and budget based on the requirements.
o As the resources were scarce, I was also leading a team that needs to review the policies and procedures of 3 departments in a bank and suggest an
optimized solution that reduces the cost or automate non value added tasks.
o Conducting Work in progress (WIP) meeting to assess the current status of projects.
o Arrange weekly meetings with project owner with different teams, jot down the recommended solutions, present the same to management for their
approval.
o Once the solutions were approved by management then submit it to the relevant department for the development.
o If it is related to an automated solution incorporated in the Core Banking Application then I had to coordinate the same with vendor.
o If the SOP needs to be revised then do a meeting with department head and suggest him/her on the solution to implement.
4. Document Management System: The aim of the project is to centralized account opening and increase the user experience for faster account creation. Earlier,
customer needs to fill the account opening form in the branch and then it takes several days to get an account detail. By this project, CSO in the branch, scan the
account opening form and upload the same in Document Management System where centralized account opening form team input the details in the system
and account open in the same day. The project was developed and implemented in 2 weeks and I got appreciation from COO and Country head Operations on
delivering the project in record time.
5. Internal, External and Central Bank Audit Reports: The aim was to align the IT processes as per the audit observations and closed all the points highlighted by
Internal, External and Central Bank Audits.
Achievements:
There were in total 35 issues were reported in Internal, External and Central Bank Audit reports out of which 25 were successfully closed and 10 were given a future
timelines as those were dependent on the new Core Banking Application.
Dates of Employment: January 2012 – June 2013
Organization: Tameer Microfinance Bank Limited Website: http://www.tameerbank.com Industry: Banking Company Size: 1001-5000 employees
Job Title: SENIOR PROJECT MANAGER
Tameer Bank launched its operations in 2005 to provide micro-finance and related financial services to the less privileged and unbanked segment of the society.
Currently, Tameer Bank has over 153 customer touch points, along with more than 60,000 Easypaisa agents, nationwide. Tameer Bank offers a range of financial
services including Deposits, Loans, Mobile Accounts, Health Insurance, Remittances, Cash management services and Bank on Wheels.
Projects:
1. Setup of Project Management Office (PMO) & IT Governance: The aim of the project was to setup of Project Management Office to eliminate the problems
that arise due to inadequate or poorly applied Project Management practices.
 Lead the team of 2 Project Managers and 2 Business Analysts.
 Supported business to align projects with enterprise strategy and assist them in scoping, documenting, prioritizing, risk mitigation and coordinating
projects.
 Build repository of all projects documentations for use in future projects.
 Designed Project Management methodologies & templates and trained business users on that.
 Implemented and trained users on MS Project (Project Management tool) and integrated it with MS Outlook for the auto task assignment.
 Implemented and trained users on Mantis Bug Tracker (Open Source Bug tracker) for bug reporting, BRDs, CRs and Issues & risk management.
 Build IT Governance processes to ensure the effective and efficient use of IT in enabling an organization to achieve its goals.
2. Core Banking Application Assessment: Bank was using a legacy Core Banking system which was developed in house, it had got lots of issues and the same were
highlighted in audit report several times. It was decided by the management that there should be some study which should highlight that either we should
change the Core Banking Application or update the existing Core Banking Application. I was assigned the Project Manager for this project from the selection till
the implementation.
 Proper presentation and justification were given to management for the approval on hiring the consultant with the cost.
 After the approval, RFP was floated to different consultants out of whom 3 were shortlisted.
 Meetings and negotiations were done with the consultants on the scope and cost.
 After the finalization of scope and cost with consultants, presentation was submitted to the management on the finalization of the selected consultant
with reasons.
 Finalized and awarded the project to one of the consultant.
 After finalization, negotiation with consultant was done on the payment terms, agreements and NDAs.
 For the assessment, meeting were arranged between the consultant and bank department heads.
 Conducting Work in progress (WIP) meeting with vendor to assess the current status of projects.

 Fortnightly submit the status report to IT Steering Committee on the progress.
 Identified and managed projects risks and dependencies.
3. Human Resource Management System (HRMS): Bank was maintaining the employees’ details on MS Excel. It was decided by the management to implement
HRMS and automate the payroll system. I was assigned the Project Manager for this project from the selection till the implementation.
4. Helpdesk, Inventory and Procurement Management System: Bank was using a legacy system and tried several open source application for the implementation
of Helpdesk, Inventory and Procurement system but didn’t find a proper system and was maintaining all the details in MS Excel. It was decided by the
management that there should be some system which should automate the Helpdesk, Inventory and Procurement Management System.
Responsibilities & Key Achievements on the aforementioned projects:
 Lead the team of 2 Business Analysts.
 Proper presentation and justification were given to management for the approval on hiring the vendors with the cost.
 After the approval, RFP was floated to different vendors out of whom 3 were shortlisted.
 Meetings and negotiations were done with the vendors on the scope and cost.
 After the finalization of scope and cost with vendors, presentation was submitted to the management on the finalization of the selected vendor with
reasons.
 Finalized and awarded the project to one of the vendor.
 After finalization, negotiation with vendor was done on the payment terms, agreements and NDAs.
 Involved stakeholders and create communication plan for the implementation of aforementioned systems.
 Developed project plan, resources, schedules and budget based on the requirements.
 GAP Analysis was conducted between the legacy and new system.
 Once the GAPs and new changes were incorporated in the system, legacy data was migrated to the new system.
 Project was successfully implemented and users were trained within the given timelines and budget.
5. Solar and Thin Client Setup: There was lots of electricity problem in Pakistan due to which branches were getting suffered due to load shedding. Because of this,
branches were required to use generators which cost them a lot. To resolve such issues, it was decided that the solar and thin client setup will be arranged in
the branches. Fat clients would be replaced with the thin clients for better electricity consumption and better performance. For that purpose, 2 branches and 2
vendors were shortlisted for the pilot branches. I was assigned the Project Manager for this project.
 Designed the complete ROI of Solar and Thin Client Setup with finance department by mentioning all the load details, including the factors of inflation, cost
of each items used in Solar and Thin client setup and how much electricity bill and fuel cost will be saved after the implementation.
 Developed project plan, resources, schedules and budget based on the requirements.
 Properly monitor the pre solar setup bills and post solar bills.
 After the successful implementation of Thin Client and Solar Setup in pilot branches, submitted the report to management after 3 months of installation of
solar setup in branches and on the positive results, management approved the solar setup in the remaining branches and financial centers.
6. Internal, External and Central Bank Audit Reports: The aim was to align the IT processes as per the audit observations and closed all the points highlighted by
Internal, External and Central Bank Audits.
Achievements:
There were in total 35 issues were reported in Internal, External and Central Bank Audit reports out of which 25 were successfully closed and 10 were given a
future timelines as those were dependent on the new Core Banking Application.
Dates of Employment: November 2005 – July 2006
Job Title: BUSINESS/SYSTEM ANALYST
 Identifying and understanding new software requirements, change requests and bugs/issues discussed with Client and Project Manager.
 Generate related documents such as vision document, software requirements specification, use case specification document, glossary document and release
notes.
 Analyze the business products and coordinate with vendor for the implementation.
 Implemented and launched first ever Biometric ATM machine in microfinance bank.
 Designed the policy for ATM and Information Security.
Dates of Employment: July 2006 – January 2012
Organization: Path Solutions Website: http://www.path-solutions.com Industry: Information Technology & Services Company Size: 501-1000 employees
Job Title: ASSISTANT PROJECT MANAGER
Path Solutions provide clients with award-winning, innovative and comprehensive solutions that meet their ever-growing requirements.
Our broad portfolio of software solutions for Islamic, commercial, retail, corporate and investment banking include Core banking i.e. iMAL, mobile and Internet
banking, portfolio management, risk management, payments and financial messaging, and reporting solutions. We provide consulting, implementation, data
migration, integration, maintenance, upgrade, training as well as support as part of our comprehensive service package for a wide variety of information technology
needs.

Responsibilities and Key Achievements:
 Implemented iMAL Core Banking Application that includes the integration, migration, setup of banking products i.e. technical, assets & liabilities and support to
the users.
 Design, development and creation of custom reports based on business requirements.
 Uses system development lifecycle methodology to gather requirements, perform analysis, design, build, test, implement and document changes to applications.
 Provide technical input related to Oracle and Sybase database during requirements gathering phase in order to validate system recommendations and work
directly with Business Analyst to interpret business requirements and do the GAP analysis.
 Document software defects, using a bug tracking system, and report defects to software developers.
 Reported progress to all Senior PM through Sprint Burn-Down Reports and Iteration Burn-Down Reports.
Projects:
1. Amana Bank Limited – Sri Lanka: I was assigned as a Technical Lead for the implementation of iMAL Core Banking Application in bank. My major tasks involved
gathering all the requirements from Amana Investment and migrate the same in Amana Bank Limited.
2. Bank Islami Pakistan Limited – Pakistan: I was assigned as a Technical Lead for the implementation of iMAL Core Banking Application in Bank. My major tasks
involved the integration of iMAL with legacy system i.e. PiBAS, migration of data from legacy system to iMAL, integration and implementation of ATM project so
that iMAL can interact with Rendevouz (ATM Switch).
3. Royal Bank of Scotland – Pakistan (formerly ABN Amro): I was assigned as a Technical Lead for the implementation of iMAL Core Banking in Bank. My major tasks
involved the integration of iMAL with bank’s in house developed system i.e. TCSS for the asset and liability products.
4. UBL Ameen – Pakistan: I was assigned as a Technical Lead for the implementation of iMAL Core Banking in Bank. My major tasks involved the development and
integration between iMAL and UniBank (in house developed system) and UBL Debt Manager (collection software) for the asset and liability products.
Major Role on the above mentioned clients:
 Analyze the requirement and do GAP analysis in order to share it with the team for their development so that they can send the updated release to resolve
the issues.
 Developed the central bank and internal reports for ECIB, reporting and MIS purpose.
 Trained users on iMAL application.
 Provide 24x7 supports to the clients whenever they need assistance either its technical or business.
London Clients Support – UK: I was assigned to support 4 London clients for a month to resolve their technical as well as the business issues. I also developed internal
reports for MIS purpose.
Dates of Employment: September 2004 – November 2005
Organization: Apvision Private Limited Industry: Information Technology & Services Company Size: 10-50 employees
Job Title: PROJECT COORDINATOR
Apvision Private Limited provide clients ERP Solutions, Internet Banking, Websites and reporting solutions.
Responsibilities and Key Achievements:
 Assigned on Union Bank (client) to provide support and coordination between Apvision and Bank.
 Implemented in house ERP solution and Internet Banking.
 Work directly with Developers to interpret business requirements and do the GAP Analysis.
 Reported progress to all stakeholders through status reporting.
CERTIFICATES & AFFILIATIONS
 Member of Project Management Institute.
 35 PDUs related to Project Management.
 Attended business course on IT Continuity and DR.
 Attended Data warehousing and Data mining course for 4 days.
 Attended Internal Quality and Assurance Workshop.
HANDS ON IT TOOLS & PLATFORMS
 MS Project Server 2010
 MS Project Professional
 Advanced MS Office (Excel/Visio)
 VBA Code – Macros
 dotProject – Open Source Project Management Tool
 Mantis Bug Tracker – Open Source Bug tracker
 SmartSheet
 Oracle / PL SQL
 Sybase | Powerbuilder
EDUCATION
Master of Business Administration (MBA) Bachelor of Computer Science & Information Technology (BCS&IT)
Major: Finance Major: Software Engineering
Institute of Business Management – IoBM NED University of Engineering & Technology – NEDUET
(2005-2007) (2000-2004)
Status: Completed Status: Completed

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