The document discusses internal organizational communication from both management and employee perspectives. It summarizes 12 studies involving over 10,000 employees. While over half of employees felt informed about the organization's direction, fewer felt that senior managers clearly communicated this or were involved in sharing information. There is more focus on the volume of communication rather than the understanding and content. The document also presents questions that assess how informed and supported employees feel as well as challenges in evaluating newer communication tools like internal social media.

1. Valuing internal communication; management and employee perspectives Kevin Ruck and Mary Welch University of Central Lancashire, UK

6. How well informed am I? Do I have a voice?

7. My organisation provides plenty of support for people. I identify with the organisation’s values and am an advocate of what it does. I know what my job responsibilities are and how they contribute to the team and organisation. I know how I am doing and have good development opportunities. I have regular opportunities to have a say and what I say is taken seriously. I am well informed about what is going on and what is planned and my line manager is committed to the organisation.