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Ip Office Business Continuity 20100525
- 1. Providing Business Continuity to SME’s with Avaya IP Office Philippe du Fou EMEA Product Marketing Manager SME duFou@avaya.com May 25 th 2010
- 4. IP Office Business Continuity Story for every SME company
- 5. Flank With The UC Story…. Connecting Business to Customers – At All Times Part-Time Teleworking Household Router Household Router VPN Phone One-X Portal or Phone Manager Pro Telecommuter Mode Full-Time Teleworking Mobile Employees Mobile Twinning One-X™ Mobile PSTN INTERNET PC Softphone VPN Phone
- 7. IP Office Business Continuity for the most conscious SME companies
- 12. How Avaya IP Office Stacks Up Avaya IP Office 5000/NeXspan & 800/OpenCom Alcatel-L OmniPCX Office Cisco CM Express Mitel 3300 ICP ShoreTel Enterprise Edition Siemens HiPath Series Resiliency for Business Continuity (automatic failover) Yes, with multi-site option (all IP config) Option, No resiliency on OpenCom/800 Optional, cooling fans only Optional with SRST software Standard on MXe, Optional with 2nd controller on MX and LX Optional with sufficient additional hardware Optional with secondary gatekeeper Third-party SIP phone support Yes No (OpenCom), Yes (NeXspan) No Yes Yes Yes Yes Audio Conferencing Capacity 2 x 64-party 3-party, no Meet-me 6-party 8-party 8-party 3-party; 6-party with additional IP phone ports assigned 5-party Ability for Users to host their own password coded conference calls Yes, with IP Office Preferred Edition Expensive external server required for >3-party 6-party 32-party, no password protections Optional 200-party Optional 12-204 ports Optional, varies Separate Server/ hardware required? No (Essential) Yes (Preferred) No No Yes Yes Yes Number of Music On Hold sources 4 1 1 1 1 per locations 16 Thin-Client Access to proprietary Call Center Yes, with Advanced Edition No No No No Yes, with Syntellect CIM No
Editor's Notes
- © 2009 Avaya Inc. All rights reserved. This presentation deals with Business Continuity on IP Office
- © 2009 Avaya Inc. All rights reserved. Business today needs to be competitive – that means providing the ability to connect business to business and business to customers. The availability of personnel wherever they maybe, ensures customers are connected. Business Continuity enables businesses to work effectively in unforeseen circumstances. The accessibility of staff wherever they may happen to be, in any situation, helps ensure businesses stay connected to customers. Unforeseen circumstances – severe weather, minor illnesses, road traffic, volcano ash cloud restricting airspace, etc., can prevent employees from getting into the office, leaving businesses vulnerable, and ultimately impacting productivity and revenue generation. Redundancy deals with just one aspect – Hardware or software failure
- © 2009 Avaya Inc. All rights reserved. If faced with a competitive situation where redundancy becomes a topic of conversation, ask these questions: How often do these happen in your business? Your employee couldn’t get into the office? An employee had a sick child or home emergency that kept them out of the office for all of part of a work day? You had to close down your business completely or you had a skeleton staff due to severe weather conditions? Your PC/Network/Internet had “issues” These situations occur far more frequently than the ‘phone system’ going down. Providing a business with the tools to address these issues will help differentiate your proposal from your competitors’. Use the UC for Small Business story to help you understand the significant data points behind productivity losses, and how IP Office can solve for these issues. Note: Use the UC for small business slide deck to help you understand the significant data points behind productivity losses
- © 2009 Avaya Inc. All rights reserved.
- Today far more people are on the road, and increasingly work from home one or more days per week Mobile employees are easily accessible with a number of applications that can provide users with one number for customers to reach Mobile Twinning pairs an office deskphone with an external telephone (normally cell) and, one-X Mobile is a GUI that provides a number of office features right on a PDA/Intelligent Cell phone (Nokia/Symbian, Windows Mobile or Apple iPhone) – Business Continuity – Staff are seldom in the office, but always reachable PC Softphone can connect all employees with simply a laptop and high speed internet. The new Video softphone (now part of Teleworker & Power User) also provides another dimension to remain in contact with the office - Business Continuity – highly mobile staff are affordably reachable. i.e. hotel, wireless café, airport, etc For Part-Time Teleworkers or knowledge workers utilize Video softphone or one-X Portal with its Telecommuter Mode. In the event staff cannot get to the office, they simply switch on the laptop, and all calls will be made to/from their home phone line, with all the office features (conferencing, BLF, status of other staff etc) right on the laptop. Call charges are minimal as IP Office routes all the inbound and outbound calls through HQ. Business Continuity – if staff cannot get into the office, they can be virtually in the office For Full-Time Teleworkers, utilize VPN Phone – one flat monthly fee, reduced real estate, Business Continuity – unaffected by adverse conditions. – always available
- © 2009 Avaya Inc. All rights reserved. Video case study Limousine Eighteen. Their headquarters is just outside of Boston, but they provide transportation services in over 300 cities around the world. They’ve got 21 people in their business, but they’re a global company. It’s a pretty impressive operation. They are a well-run company in an industry that is highly competitive, and they work really hard to differentiate themselves from their competitors – through customer service, through smooth, efficient operations. And, of course, they’re watching costs. They also have two full-time remote workers – one who is in a different state. So responsiveness to customers and the service they provide to them are key for Limo 18, and their older system just didn’t have the capabilities they needed. So they purchased IP Office and the Unified Communications for Small Business solution, and as we’ll see, these capabilities have truly had an impact on their business. In severe weather conditions, they will hand staff VPN phones to work out of the home while the office is ‘closed’ – true Business Continuity
- © 2009 Avaya Inc. All rights reserved.
- Key elements introduced in R5 to strengthen business Continuity – Avaya IP Phones only Resilient Small Community Network Ability for VMPRO to re-register to alternate IP Office (can be on same LAN or WAN)
- Key elements introduced in R5 to strengthen business Continuity – Avaya IP Phones only Resilient Small Community Network Ability for VMPRO to re-register to alternate IP Office (can be on same LAN or WAN) R5 enables a business to nominate a back up IP Office within a network. This could be on the same or across location or even locations. For example system A can nominate B, B can nominate A or even C (not shown above) Both the main and back up systems share common information activated during installation (simple check boxes)– Users and Huntgroup, IP extension numbers, personal contacts 16xx phones. User licences (one-X portal, mobility and UMS in R5, all named user licenses in R6 e.g. Power User, Office Worker, Mobile Worker) are all shared across both systems. Other system licences will not be carried over to system B however please note that Avaya IP phones do NOT require licensing for failover (only the multi-site license) A single location can have extensions deployed across the business from both main and backup systems and will have almost seamless feature transparency (a high degree of features – i.e. SCN feature set)) across users – e.g. paging, pickup, common dial plan to name a few. Huntgroups can also be set to incorporate extensions from the two systems. In normal operation incoming calls are routed to the users and or groups seamlessly. Queue management, Announcements etc are serviced in the same manner. To all intense and purpose it is a single system. The Preferred Edition Messaging server (VoiceMail Pro) can service both systems, as can a single operator’s console
- BUILD SLIDE In the unlikely event of System A failure. The IP Phones that were assigned to system A will re-register automatically to site B (approx 2 minutes) VMPRO will also re-register to System B. All R6 user licenses (e.g. mobile worker, power user, etc) are carried forward. Note: All other licenses such as PM PRO, SoftConsole are not carried over With regard trunk lines Options will include populating the business with 2 digital lines – one to each system, if Sys A fails, all lines will automatically roll over to trunks on Sys B – this is a central office feature. One system could have back up analog trunks, and the digital lines could manually be switched over if required
- Distributed Messaging in an SCN Provides local service (voicemail, queuing, auto-attendant, recording) to minimise WAN traffic Business Continuity Messaging backup in case of network or hardware failure (voicemail are cached locally and recovered later) Configurable House Keeping In addition to resilience, house keeping enables administrators to schedule regular backups of VoiceMail Pro configuration data and messages
- © 2009 Avaya Inc. All rights reserved. Business continuity is a much stronger story than Redundancy – it deals with much wider business impacting issues (lost productivity through unexpected absence, weather closing down a business etc) rather than a very unlikely hardware failure – reminder that AVAYA has over 170,000 IP Office systems deployed globally Key competitive points Other vendors create ‘redundancy’ by adding more hardware – this adds more points of failure in a network, and significant cost. IP Office has NO IDLE HARDWARE. i.e. both systems are used as normal, a failure on one simply means the other takes over. Competitors need to add ports ‘just in case’. Besides Release 5 greatly improved the business continuity story with resilient SCN, (sharing of key systems configuration, VMPRO able to re-register). R5 also added other enhancements such as increasing the number of nodes to 32 sites within a SCN. R6 builds on this to add distributed messaging & back-up. Business Continuity plays a key part in a strong and committed IP Office roadmap.