20100115 Critical Links Edge Box Product Presentation

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EdgeBOX Unified Communications for SMB

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  • Tecnoforum – Argentina, Uruguay, Chile, Paraguay, Venezuela, Colombia, Equador, Peru, Bolivia Italy – Firenza (near Pisa)USA – NJ, colorado (denver) e illinois (Chicago)
  • 20100115 Critical Links Edge Box Product Presentation

    1. 1. Product Presentation<br />11.05.09<br />
    2. 2. Presentation Outline<br /><ul><li> Overview
    3. 3. The edgeBOX Unified Communications appliance
    4. 4. The complete edgeBOX “Office-in-a-Box” solution
    5. 5. EdgeBOX Deployment Scenarios
    6. 6. The Product Roadmap
    7. 7. Business Benefits </li></li></ul><li>Critical Links - A Brief Introduction<br />Solid venture backed company. Mission: Developing innovative and cost saving integrated Communication and IT solutions Headquarters: Fairfield, NJ, USA, with sales Offices in UK, India, US, and R&D Center in Portugal. Led by seasoned executive team. Employees: 43 people in total, R&D and Engineering in low-cost (nearshore) Portugal.Endorsed by top industry players, and awarded in top industry events in the US and worldwide. Solid track record: Legacy of developing mission critical application software for NASA, EADS, Infineon, Vodafone, (from Critical Software). <br />copyright © 2009 Critical-Links - All rights reserved<br />
    8. 8. Critical-Links Footprint<br />Main Office<br />Representative Office<br />copyright © 2009 Critical-Links - All rights reserved<br />
    9. 9. About Critical-Links<br />“Single-product company”<br /><ul><li>Critical-Links is exclusively dedicated to the development and promotion of the edgeBOX™ solution and to the integration of it with the most relevant communication systems.</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    10. 10. Features<br />Security<br />Authentication & NAC<br />Connectivicty & Network Services<br />Collaboration & Mobility<br />Telephony (IP/TDM)<br />Quality of Service<br />Storage & Print<br />Unified Simple Management<br />Reporting<br />copyright © 2009 Critical-Links - All rights reserved<br />
    11. 11. Telephony<br /><ul><li>Suports alltypes of telephony terminals.
    12. 12. LCR – Least Cost Routing Tables.
    13. 13. Free Calls between offices.
    14. 14. TDM (Analog, ISDN, PRI) Connections.
    15. 15. Digital Fax – FAX2Mail/Mail2FAX
    16. 16. VoiceMail-2-eMail.
    17. 17. Auto Answer.
    18. 18. Video-Call (Between offices).
    19. 19. Simultaneous call conferences.
    20. 20. Entry-Level Call Center.
    21. 21. CallRecording
    22. 22. Listen-in & Whisper-in</li></ul>Telephony (IP/TDM)<br />copyright © 2009 Critical-Links - All rights reserved<br />
    23. 23. Telephony<br /><ul><li>Suports all telephony terminals</li></ul>Network Switch<br />Telephony (IP/TDM)<br />IP Phones, Soft Phones<br /><ul><li> Suports IP (SIP) Telephones from diferent brands.
    24. 24. Connects to soft phones,, standard analog phones with ATAs, IP phones, WiFi phones…
    25. 25. Cell Phone connectivity through GSM “Gateway”.</li></ul>Analogic Gateway<br />Analog phones, FAX, Wireless DECT<br />WIFI<br />Wireless Networks<br />PDA’a, Cellphones w/ WiFi and SIP Client<br />GSM<br />Gateway GSM<br />General GSM Cell Phones<br />copyright © 2009 Critical-Links - All rights reserved<br />
    26. 26. Telephony<br /><ul><li>LCR – Least Cost Routing Tables.</li></ul>USA<br />Telephony (IP/TDM) <br />Europe<br />VoIP Operator1<br />Portugal<br />Africa<br />Voice Operator - X<br />(traditional)<br />Voice Operator - Y<br />(traditional)<br />Internet<br />VoIP Operator2<br /><ul><li> edgeBOX outbound calls through the cheapest route.</li></ul>Mobile Networks (91, 93, 96, etc.)<br />copyright © 2009 Critical-Links - All rights reserved<br />
    27. 27. Telephony<br /><ul><li>Free Calls between offices.</li></ul>USA<br />Telephony (IP/TDM))<br />Europe<br />VoIP Operator1<br />Portugal<br />Spain<br />Africa<br />Voice Operator -X<br />(traditional)<br />Voice Operator - Y<br />(traditional)<br />Internet<br />VoIP Operator2<br />Voice Operator - Z<br />(traditional)<br /><ul><li> Easy Integration for new offices. Free Calls between them.
    28. 28. Calls between Portuguese Office and Spanish Public Network will have local costs.</li></ul>Spain<br />Portugal<br />Mobile Networks (91, 93, 96, etc.)<br />Data Connectivity<br />(Internet or Dedicated)<br />copyright © 2009 Critical-Links - All rights reserved<br />
    29. 29. Telephony<br /><ul><li>TDM (Analog, ISDN, PRI) Operator Connections.</li></ul>USA<br />Telephony (IP/TDM) <br />Europe<br />VoIP Operator1<br />Portugal<br />Africa<br />Voice Operator - X<br />(traditional)<br />Voice Operator - Y<br />(traditional)<br />Internet<br />VoIP Operator2<br /><ul><li> Clients can keep their old operator and telephony systems and still benefit from edgeBOX advantages.</li></ul>Mobile Networks (91, 93, 96, etc.)<br />Connection using old peripherals<br />copyright © 2009 Critical-Links - All rights reserved<br />
    30. 30. Telephony<br /><ul><li>Digital Fax – FAX2Mail/Mail2FAX</li></ul>Telephony (IP/TDM))<br />FAX Extensions<br /><ul><li> Digital PDF Fax received directly in user email.
    31. 31. Send FAX through email.</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    32. 32. Telephony<br /><ul><li>VoiceMail-2-eMail</li></ul>Telephony (IP/TDM) <br />Voice Operator<br /><ul><li> Voice Messages received in the extension are converted to WAV format and sent to user email.</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    33. 33. Telephony<br /><ul><li>Auto Answer</li></ul>Voice Operator<br />Telephony (IP/TDM) <br /><ul><li> Easy script programming for auto answer machine.
    34. 34. Each Company can save and use its own personalized messages.
    35. 35. Scripts for general auto answer by direct extension, time, source,etc.</li></ul>1<br />2<br />3<br />copyright © 2009 Critical-Links - All rights reserved<br />
    36. 36. Telephony<br /><ul><li>Video-Call (Between offices)</li></ul>Telephony (IP/TDM))<br />Office B<br />Office A<br /><ul><li> Video-call between two extensions.
    37. 37. Between same building or different offices.
    38. 38. Video-Phones and Softphones compatibility.</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    39. 39. Telephony<br /><ul><li>Entry-Level Call Center.</li></ul>Inbound Calls<br />1<br />Telephony (IP/TDM) <br /><ul><li> Customer Service Queues Definition.
    40. 40. edgeBOX distributes and manages the calls through different services and operators.
    41. 41. Customer Service Quality Reports.
    42. 42. Integration with QueueMetrics Reporting software available.
    43. 43. Listen-in & Whisper-in</li></ul>2<br />Customer Service“A”<br />3<br />Customer Service “B”<br />Customer Service “C”<br />copyright © 2009 Critical-Links - All rights reserved<br />
    44. 44. Collaboration & Mobility <br /><ul><li>Email Server
    45. 45. Webmail
    46. 46. Work from Home
    47. 47. Mobile “Twinning”
    48. 48. “Push-Mail” to PDAs
    49. 49. Web Server</li></ul>Collaboration<br />copyright © 2009 Critical-Links - All rights reserved<br />
    50. 50. Collaboration & Mobility <br /><ul><li>Email Server
    51. 51. Webmail
    52. 52. “Push-Mail” to PDAs</li></ul>Collaboration<br />Internet<br />Remote User<br />WebMail<br /><ul><li> Integrated Email Server.
    53. 53. Supports all clients email applications (POP3, SMTP, iMAP)
    54. 54. WebMail
    55. 55. Push-Mail to PDAs.</li></ul>Push-Mail to PDA’s<br />User 1<br />Windows - Outlook<br />User 2<br />MAC - Outlook<br />User 3<br />Linux - Thundirbird<br />copyright © 2009 Critical-Links - All rights reserved<br />
    56. 56. Collaboration & Mobility <br /><ul><li>Work From Home</li></ul>Collaboration<br />VPN<br />Internet<br />Remote Access to all functionalities<br /><ul><li> VPN secure access to company from home.
    57. 57. Remote Access to all office material and functionalities (telephone, email, intranet, servers, FAX, etc).
    58. 58. WebMail.</li></ul>VPN<br />copyright © 2009 Critical-Links - All rights reserved<br />
    59. 59. Collaboration & Mobility <br /><ul><li>Mobile “Twinning”</li></ul>Voice Extensions<br />Collaboration<br /><ul><li> Extension / Cellphone Association.
    60. 60. When out of the office, user receives his calls on the cellphone.</li></ul>Extension User: 100 answers phone calls when outside the office<br />Associated Cellphone: 96 1234567<br />GSM<br />Mobile Networks (91, 93, 96, etc.)<br />Extension: 100<br />Associated Cellphone: 96 1234567<br />copyright © 2009 Critical-Links - All rights reserved<br />
    61. 61. Collaboration & Mobility <br /><ul><li>Integrated Web Server</li></ul>www.companies.pt<br />Internet<br />Collaboration<br />External User<br /><ul><li> Companies can store Internet Webpages on the Web or the edgeBOX Intranet.</li></ul>Intranet<br />Intranet.edgebox.pt<br />copyright © 2009 Critical-Links - All rights reserved<br />
    62. 62. Connectivicty & Network Services<br /><ul><li>Broadband Ethernet Router with 3 10/100/1000 Interfaces (WAN, LAN, DMZ)
    63. 63. SOHO & OFFICE Wireless LAN Built-in (802.11b/g)
    64. 64. Optional SKU’s for SOHO & OFFICE with WAN 3G Interface (UMTS/HSDPA)
    65. 65. VLAN’s Support (802.1q e Inter-VLAN access policies)
    66. 66. PPoE
    67. 67. DNS Server
    68. 68. DHCP Server
    69. 69. NAT/PAT
    70. 70. Dynamic DNS
    71. 71. DHCP Client
    72. 72. WINS
    73. 73. PPTP Server (for remote workers)</li></ul>Connectivicty & Network Services<br />copyright © 2009 Critical-Links - All rights reserved<br />
    74. 74. Authentication & NAC – Network Access Control<br /><ul><li>Windows Domain Server Service(PDC Server)
    75. 75. Local Users Authentication
    76. 76. LDAP e RADIUS Servers
    77. 77. Remote Authentication with external systems (Remote AD, Remote RADIUS, Remote LDAP)
    78. 78. 802.1x Authentication
    79. 79. Dinamic VLAN’s Assignement based on 802.1x Authentication
    80. 80. Proxy Server
    81. 81. Acces Control by IP, Network, User or Service
    82. 82. Access Control per time schedule
    83. 83. User Profiles for Access Control</li></ul>Authentication & NAC – Network Access Control<br />copyright © 2009 Critical-Links - All rights reserved<br />
    84. 84. Connectivicty & Network Services + NAC<br />Internet<br />Internet<br />Connectivicty & Network Services<br />Internet Connection<br />Internet Connection<br />Data/Voice Connnection between locais<br />Authentication & NAC – Network Access Control<br />Local Users Authentication<br />copyright © 2009 Critical-Links - All rights reserved<br />
    85. 85. Security<br /><ul><li>Firewall
    86. 86. Secure VPN Connections (IPSEC)
    87. 87. Antivirus
    88. 88. Anti-SPAM
    89. 89. WEB Scan
    90. 90. edgeBOX Failover
    91. 91. Backup Software</li></ul>Security<br />copyright © 2009 Critical-Links - All rights reserved<br />
    92. 92. Security<br /><ul><li>Firewall
    93. 93. Secure VPN Connections (IPSEC)</li></ul>Security<br />Internet<br />Internet<br /><ul><li>Full fledged security including Stateful Firewall, VPN (IPSEC, L2TP, PPTP), anti-spam, antivirus and web content filtering
    94. 94. Authentication at the firewall allows tight control over user activity in the network (who, when, what).</li></ul>Firewall<br />Firewall<br />VPN IPSEC<br />Firewall Rules<br />copyright © 2009 Critical-Links - All rights reserved<br />
    95. 95. Security<br /><ul><li>Antivirus
    96. 96. Anti-SPAM</li></ul>Security<br />Internet<br />SPAM<br />VÍRUS<br /><ul><li>edgeBOX filters and scan emails preventing SPAM and Virus.
    97. 97. Configurable multiple antivirus engine options (McAfee, Sophos, ClamAV) to scan email and file storage.</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    98. 98. Storage & Print<br />Storage & Print<br />Files Sharing and Storage<br /><ul><li>CIFS (Common Internet File System) support allows seamless file/data sharing, with options of setting disk quotas and configuring automatic backup to the Data Center or local drives.
    99. 99. edgeBOX provides transparent shared printer services for standard USB printers.</li></ul>USB Printer<br />copyright © 2009 Critical-Links - All rights reserved<br />
    100. 100. Bandwidth Management<br />DATA-CENTER<br />SAP<br />WEB<br />MAIL<br />Bandwidth Management<br /><ul><li>Inbound and Outbound Quality of Service (QoS) support, allowing for effective prioritisation of services, including VoIP.
    101. 101. Guarantees traffic bandwidth in the event of congestion with DiffServ functionality that enables the effective establishment of different services and Service Level Agreements (SLA).</li></ul>Main Office<br />Office 1<br />Office 2<br />SAP<br />WEB<br />MAIL<br />VIDEO<br />SAP<br />MAIL<br />copyright © 2009 Critical-Links - All rights reserved<br />
    102. 102. Unified Simple Management<br />Unified Simple Management <br /><ul><li> Unique easy to use interface for configuration...
    103. 103. Remote management – all done through a Web Browser.</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    104. 104. Reporting<br />Reporting<br /><ul><li>edgeBOX extensive reporting module provides detailed information on system usage, including: Security, NAC, VoIP, network, users and device status</li></ul>copyright © 2009 Critical-Links - All rights reserved<br />
    105. 105. The edgeBOX Appliance<br />copyright © 2009 Critical-Links - All rights reserved<br />
    106. 106. edgeBOX Appliance Specifications<br />OFFICE & OFFICE SOHO<br />BUSINESS<br />ENTERPRISE<br />
    107. 107. edgeBOX proposal<br />The edgeBOX advantage<br /><ul><li>Simplifies (eliminate) complexity of deployment and management
    108. 108. Increases productivity and convenience by providing more and easy to use services / focus on core business
    109. 109. Reduces cost significantly (Capex and Opex)
    110. 110. Economic/ecological benefits of GreenIT
    111. 111. Based on standards, preventing vendor lock-in. A true future proof solution </li></ul>copyright © 2009 Critical-Links - All rights reserved<br />Copyright © 2008 Critical Links S.A. All rights reserved.<br />
    112. 112. The full Portfolio<br />Extending EdgeBOX with edgePacks<br />copyright © 2009 Critical-Links - All rights reserved<br />
    113. 113. The Critical Links Portfolio – An Overview<br />Award winning Unified Communications Appliance<br />Value Added software applications for specific <br />vertical customer segments<br />Comprehensive Support and Training Program <br />
    114. 114. edgePACKs: Value-added Application packages<br /><ul><li>Optional plug-in modules for edgeBOX providing value added functionality.
    115. 115. Fully integrated with edgeBOX and linked with functions such as Network Access Control, security, web server and mail server.
    116. 116. Deployed through normal update service.
    117. 117. Managed remotely without on-site intervention.</li></ul>*<br />Note: edgeOPERATOR for edgeBOX<br /> will be coming soon. <br />
    118. 118. edgeEXCHANGE – edgeBOX Groupware System<br />edgeEXCHANGEis an advanced Collaboration Platform that allows to easily deploy collaborative environments and repositories for all shared information. <br />Centralized repository for tasks, contacts, calendars and files<br />edgeEXCHANGE features include:<br /><ul><li>Calendar, tasks and contacts synchronization with MS Outlook™</li></ul>- Calendar sharing and meeting schedule via Groupware web interface<br />- Collaborate on email communications<br />
    119. 119. edgeLMS – edgeBOX Learning Management System<br />edgeLMS is a platform for delivering a remotely accessible learning environment, with Site, User, Course and Class Management. Allow online collaboration between students and educators with a comprehensive solution for training in corporate and academic environments.<br />edgeLMS features include:<br /><ul><li> Browser-enabled work environment allows internal or external (partners) training
    120. 120. edgeBOX performs user authentication and acts as information repository
    121. 121. Site, User and Course management for a complete learning environment
    122. 122. Workflow-assisted evaluation
    123. 123. Based on Moodle Open Source package</li></li></ul><li>edgeDESKTOP – edgeBOX Call Management System<br />edgeDESKTOP is an advanced Call Management system for the edgeBOX that allows employees to communicate and collaborate from their desktops. You can manage all telephony features from edgeDESKTOP<br />edgeDESKTOP features include:<br /><ul><li> Pop-up window with caller info, initiate or receive calls or conferences and contacts integration with MS Outlook™</li></ul>- Record conversations, Visual Voicemail<br /><ul><li>Call Forward, Call Transfer, Call History, Groups
    124. 124. Authentication, Screening
    125. 125. See on-line status of co-workers</li></li></ul><li>edgeOPERATOR* – edgeBOX Full-Featured Receptionist Console<br />edgeOPERATOR* is a full-featured console for receptionists and call centres that allows them to screen and manage customer calls. On top of all the edgeDESKTOP features, you also have Call Queues, Call Parking, and Switchboard features for an enhanced customer experience.<br />edgeOPERATOR* features include:<br /><ul><li>Switchboard, Call Parking, Queues
    126. 126. Pop-up window with caller info, Initiate or receive calls or conferences and contacts integration with MS Outlook™</li></ul>- Record Conversations, Visual Voicemail<br /><ul><li>Call Forward, Call Transfer (Blind or Assisted), Call History, Call Logs and Groups
    127. 127. Authentication, Screening
    128. 128. Remote Management</li></ul>* edgeOPERATOR for edgeBOX will be coming soon. Please contact your Critical Links representative for more details. <br />
    129. 129. Computer Telephony Integration features<br /><ul><li> Automatically Synchronize Outlook contact list
    130. 130. Automatic match with contact list for inbound calls
    131. 131. Snap-On Phone numbers from a Screen
    132. 132. Click-to-Dial from Outlook, IE and Firefox</li></ul> Our new edgePACKs:<br />On Your PC :<br /><ul><li> Configure Outlook and AstTapi plug-ins
    133. 133. Customize your synchronization policies
    134. 134. Define Applications you want to have </li></ul> “Click-to-Dial” functionality <br />On edgeBOX : <br /><ul><li> Create and configure phones and dial plans
    135. 135. Create company directory
    136. 136. Add your personal contact numbers
    137. 137. Configure Manager Custom Interface to enable </li></ul> TAPI functionality <br />Note: edgeOPERATOR* for edgeBOX<br /> will be coming soon. <br />
    138. 138. edgeBOX rapid response <br />Comprehensive program to support Partners, Service Providers, and End users to leverage the power of the edgeBOX.<br /><ul><li>Training & Certification
    139. 139. Design/Planning
    140. 140. Installation
    141. 141. Tiered Support Programs encompassing
    142. 142. 7 x 24 Help Desk
    143. 143. RMAs
    144. 144. On-site support
    145. 145. Part replacement
    146. 146. Enhancements
    147. 147. Automatic Software Updates</li></li></ul><li>Compatible with Legacy<br />copyright © 2009 Critical-Links - All rights reserved<br />
    148. 148. Traditional PBX and IP PBX features Support<br />* Depends on a phone support<br />
    149. 149. Traditional PBX and IP PBX features Support<br />
    150. 150. Traditional PBX and IP PBX features Support<br />* Available in 2008 Q3<br />
    151. 151. Deployment Scenarios<br />copyright © 2009 Critical-Links - All rights reserved<br />
    152. 152. Deployment Scenarios (SMB Installation)<br />Instant voice and data infrastructure<br /><ul><li>Full featured Ip-PBX
    153. 153. Analog and Digital PSTN
    154. 154. VoiP, SIP trunking
    155. 155. Integration with legacy PBX
    156. 156. FAX and analog phones support
    157. 157. Mail2fax. fax2mail
    158. 158. Integrated WiFi Access Point
    159. 159. Integrated Web and Email Servers
    160. 160. Routing , Security, traffic QoS
    161. 161. edgePACKS – e.g. edgeEXCHANGE
    162. 162. Setup in a few hours</li></li></ul><li>Deployment Scenarios (Multi Branch Office)<br />Branch office consolidation<br /><ul><li>Full featured IP-PBX
    163. 163. Cost-reduced voice calling
    164. 164. Routing, Security, VoIP traffic QoS
    165. 165. One extension plan across company
    166. 166. Hub, Spoke and full Mesh VPN
    167. 167. Centralized Authentication and Management
    168. 168. Integrated Web and Email Servers
    169. 169. Layered Security
    170. 170. Consolidated infrastructure at branches</li></li></ul><li>Deployment Scenarios (VoIP migration )<br />Migration to VoIP<br /><ul><li>Cost-reduced voice calling
    171. 171. Gradual transition from old PSTN system to VoIP infrastructure
    172. 172. Integration with legacy PBX
    173. 173. Least Cost Routing Functionality for local and long distance calls
    174. 174. Centralized User and Policy Management for both PSTN and VoIP systems</li></li></ul><li>Deployment Scenarios (Remote Teleworker )<br />Remote Teleworker<br /><ul><li>Secure access to corporate resources, servers and applications
    175. 175. Same phone extension for remote and office location
    176. 176. Corporate policies for Least Cost Routing for remote phone calls
    177. 177. Centralized network access policies for all remote and local users</li></li></ul><li>edgeBOX Business Benefits <br /><ul><li> Significant cost savings for setting up fully functional network infrastructure
    178. 178. Simplified Management, only one box to manage
    179. 179. Green IT, Reduced power consumption, heat dissipation, one device replacing many
    180. 180. Increased availability, Proactive monitoring and management of network
    181. 181. Standards based and future proof, based on Asterisk and open source software</li></ul>Fully Integrated One Box Solution<br />
    182. 182. The edgeBOX vs. Classical Point Solution <br />One time Costs<br />Access router with WiFi $150<br />Firewall-VPN appliance $1,000<br />IP-PBX $3,000<br />Medium-range server $1,000 <br />Windows SBS Standard edition – 5 users $1,899<br />SBS additional licenses – 25 CALs $4,725<br />Network Attached Storage (NAS) server $1,000Installation and Setup $2,500<br />One time Costs edgeBOX<br />edgeBOX Server $3,900<br />Installation and Setup $1,000<br />edgeExchange <br />edgeBOX reduces initial costs to one third(example shown for 25 users)<br />Total: $15,274<br />Total: $4,900<br />54<br />54<br />
    183. 183. Summary <br />Customer Proven<br /><ul><li>More than 125,000 users supported by edgeBOX in four continents
    184. 184. Channel of resellers and distributors, and managed service providers
    185. 185. Strong Ecosystem
    186. 186. Awarded by peers and industry</li></ul>Most Complete Solution<br /><ul><li>Broadest consolidation with IP-PBX plus Security, IT, networking, up to 6 devices.
    187. 187. Competitive price-point: for appliance and software, accessible to the SMB market.
    188. 188. Zero touch deployment: fully remotely managed, easy to use, designed for Managed Services.</li></li></ul><li>

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