Cisco UCCX Unified Communication

1. Cisco Public
© 2012 Cisco and/or its affiliates. All rights reserved. 1
ROI with IP Telephony and the
suggested solution

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● Measurable & Implicit Savings
–Branch office calling
–Call forwarding / follow me
–CTI Computer Telephony integration
–Automatic Call Distribution
–IVR Interactive Voice response
–Teleworker integration
–CRM Integration
–CDR Call Detail Record/Reporting

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● If you have several offices, suppose total 200 calls per day made either
way from any Mawarid branch to another Branch.
● Average call duration 3 Minutes. National Telco round off to 3 minutes 3X
200 X 50 LBP = 30000 LB without Tax
● AND with TAX = 33000 LBP approx / Day.
● Per year you can save:
33000 LBP X 22 days X 12 Month= 8,712,000 LBP

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● Your salesman in office or on the road he would never miss a lead
which results boost in sales.
● Likewise Support staff never miss a call so increase in customer
satisfaction, customer retention.

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● Calls are routed to proper department rather then individuals with no-
clue. Saves time and overheads in routing the calls.
● Problem resolution become possible on first-contact person in
particular department.
● Keep your operator / receptionist less busy while achieve more
results.

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● Yes that's right! Intelligent IVR can save manpower, how?
● Press 3 to hear office directions.
● Press 4 to access your account information.
● Example: A tracking company with no-human can tell its customer
location of his/her automobile.

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● Your Teleworker in his home, on the road or traveling abroad. He/she
can connect to your enterprise Phone system seamlessly.
● Teleworker option saves your overheads in terms of allocating new
office space.

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● Click-to-Dial from CRM customer Phone number.
● Become more agile and responsive organization.
● Record Phone activity with other activities.
● Certainly per resource productivity is also a savings which cannot be
quantified easily. But huge!!!

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● CDR Calls Detailed Record in access of higher management prevent
misuse of Phone-system.
● It is observed lower management works more efficiently when they
know they are being observed and answerable for their actions.
● Reporting also help increase in transparency.

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Problem: Outdated Technologies.
Outdated. Legacy communication systems – PBX/KTS -
from unstable vendors, with no clear roadmap for innovation +
imposed service contracts to help keep their lights on.
Solution: Cisco UC/Collaboration.
 Innovative. Cisco’s financial strength and ongoing investment in R&D to deliver
solutions addressing the unique challenges faced by smaller businesses – sold,
delivered, and serviced however and wherever a customer needs.
.

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Problem: Outdated Technologies.
Expensive. Costly operations and limited IT resources
required to deliver basic dial tone and messaging functions,
highest TCO.
Solution: Cisco UC/Collaboration.
 Affordable. Priced for smaller budgets, integrated applications on a single
platform through virtualization technology saves on CapEx and OpEx, lowest
TCO/fastest ROI.

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Problem: Outdated Technologies.
Limiting. Company has outgrown its proprietary system,
need to upgrade to keep up with business demands,
rip/replace with no investment protection.
Solution: Cisco UC/Collaboration.
 Simple. Feature-rich, centralized architecture makes it easy to install, upgrade,
back up, manage and maintain.
 Scalable. Smooth migration from outdated PBX/KTS technologies to IP/UC, with
an interoperable, expandable platform to support business growth.

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Problem: Outdated Technologies.
Stuck. Current vendor imposing/forcing costly, long term
maintenance contracts to keep EOL system functioning, with
no migration plans/strategy in sight.
Solution: Cisco UC/Collaboration.
 Choice. Customer decides the right deployment option to support their short
and long term business growth strategies.

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#1 in Enterprise Voice
#1 in Web Conferencing
#1 in Unified Messaging
#1 in Audio Conferencing
#1 in TelePresence
#2 in Contact Center
More than 85% of the Fortune 500® are using
Cisco Unified Communications
100,000+ Cisco Unified Communications
customers worldwide
Over 50 Million IP Phones shipped

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Feature-rich, Enterprise-class Collaboration
Solution Optimized for Midsize Businesses
 Large choice of end devices
 Enhanced Desk Phone Features
 Unified Messaging
 Rich media Presence and IM
 Web conferencing
 Customer Care
 Consistent services whether employees work in the
office or remotely
 Capacity for up to 1,000 users, 100 contact center
agents, and 50 sites
Drives lower TCO, employee
efficiency, and business
transformation
Business Edition 6000

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 Affordable: Lowers TCO with server
consolidation for reduced hardware footprint,
power, and cooling – serves up to 1,000
users and 50 sites
 Interoperable: Links multiple 3rd party and
legacy TelePresence devices seamlessly
together to form a true Collaboration platform
 Simple: Operational improvements with
deployment flexibility with unified provisioning
 Highly-Available: Optional server redundancy
and Survivable Branch (SRST) provides
peace of mind
 Scalable: Increases ROI with agility and 99%
investment protection; grows with the
company
Multiple Collaboration
applications on
a single server
Delivers lower CapEx and
OpEx, high availability, and
increased agility
Business Edition 6000
Cisco UCS C220 server
Grow midmarket share with competitive
differentiation.

17. Cisco Confidential 17
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
© 2010 Cisco and/or its affiliates. All rights reserved.
Turn-key Appliance
 Pre-configured Cisco UCS C220 M3 Rack
Server (RAID 10, Battery Cache) at factory
 Factory-loaded VMware and license
 Pre-loaded images of core applications
Unified Communications Manager
Unified Provisioning Manager
Instant Messaging/Presence with Jabber
Unity Connection
Video Communication Server
Unified Contact Center Express
Unified Attendant Consoles
WebEx Web Conferencing
Emergency Responder
 Simplified initial configuration and phone
deployment through Prime UPM BE
Cisco UCS C220 M3 Rack Server

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Any-Device Connectivity
Unified Communications
Built for Collaboration
Telepresence and Video Conferencing
Customer
Collaboration
Mobility
Messaging and Paging
Web
Conferencing
Wired Wireless
Third-Party and Cisco® Unified Communications and Collaboration Application
Integration
Cisco BE6000
 Complete
 Affordable
 Simple
 Interoperable
 Highly Available
 Scalable

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Customizable, turnkey platform with many application choices.
1000 Users
1000
VM/UM
Users
1000 IM&P
Users
Advanced
/Standard
50 Users/
Group
100
Agents
1000
Phones
30 MCUs
8-10 HD Ports
per Instance/
VM
200 Audio/
100 Video
Sessions
1000
Users
Call Control
UCM
Voicemail
Unity
Connection
Collaboration
Edge
Expressway
Video
Conferencing
TelePresence
Server
Conferencing
Control
TelePresence
Conductor
Response
Emergency
Responder
Contact
Center
UCCX
Paging
Paging Server
Attendant
Console
UAC
IM&P
Jabber
Provisioning,
Management
Prime
Collaboration
 *<1000 users, 2500 devices, 100 cc agents
 Add second server for redundancy
 Preloaded with virtualization and apps s/w
 1 RU MD model: 4 apps+1 mgmt
 1 RU HD model: 8 apps+1 mgmt
 Bundled 25-user license options included
 Purchase add-on user/apps licenses
 Single ordering SKU
* Price-optimized, max limits
Cisco UCS® C220 M3
Rack-Mount Server
Cisco Unified
Communications
Virtualization Hypervisor
Scale-up, single-server solution

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All-in-one UC application Collaborate from any workspace
 Presence and IM
 Voice, video, and voice messaging
 Desktop sharing and conferencing
 PC, Mac, tablet, and smartphone
 On-premises and cloud
 Integration with 3rd party productivity tools
Rich, Real-time Collaboration with Cisco Jabber® Platform

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Desktop Tablet Smartphone Web

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Expanded Deployment Options
 SAML Single Sign On support across entire Jabber
portfolio
 Note: Cisco Expressway does not yet support SSO
(Targeted for version 10.6)
 Phone Only Mode
 Hold & resume via shared line
 Reset Jabber (Configuration/Data)
 iOS: HD video
 Android: Visual design refresh
 Android: Tablets and expanded device support
NEW
Sep-2014

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Reach people efficiently
 See who is available and how to reach them
 Instantly and efficiently interact
 Desktop and mobile access
 Easily escalate
 Audio, video, and web share
 Interoperable
 XMPP
 SIP (on premises only)
 Federates with popular solutions

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Improve the quality of communication
 Simple, intuitive user experience
 Voice
 Soft phone or desk phone control
 Manage calls – transfer and hold
 Video
 Rich experience – HD and multiparty
 Interoperable; mobile to desktop to TelePresence
 SIP URI dialing; easier to initiate a call
 Click an email address or Cisco Jabber® ID
 Search bar, contact list, call history, etc.

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True real-time collaboration with sharing
 Add Cisco Jabber® desktop share to audio
and video calls
 Share with Cisco Jabber clients and video
endpoints
 Instantly initiate from conversation window
 Industry-leading Cisco WebEx® Meetings
solution
 Initiate impromptu from Cisco Jabber
 Reminders, and click-to-join notifications
 Application share, whiteboard annotation, and
remote desktop control

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A platform for integrated communications
 Single call-control, messaging, and presence
solution
 Advanced mid-call features
 Conference, merge, transfer, and hold
 Reduced total cost of ownership
 Central configuration: user, device, and services
 Self-care portal allows Cisco Jabber® desktop
users to set call forwarding and single-number
reach
Simultaneous
ring on all
phones
Move calls
between
mobile and
desktop
Single
voice
mailbox
Presence
aggregation
across your
devices

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Cisco® Unified
Communications
Manager and
Applications
Cisco
AnyConnect®
VPN
Cisco
Expressway
Cisco AnyConnect
Cisco Expressway
 Layer 3 VPN solution
 Secures entire device and its contents
 Allows users access to any permitted
applications and data
 Session-based firewall traversal
 Allows access to collaboration
applications only through TLS
 Personal data not routed through
enterprise network
and/or…

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Collaboration Room Portfolio
MX200 G2
42-inch
TX9000
65-inch
MX800
70-inch
MX700
55-inch
MX300 G2
55-inch
Quiet Room Immersive Room
Training or Board
Room or Auditorium
Large Room
Medium Room
Small Room
SX10 Quick Set SX80 Quick Set
SX20 Quick Set

29. Cisco Collaboration Desktop Portfolio
Optimized for every desk
DX70 DX80
EX Series
(VCS registration)
DX650

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TX Series
MX Series
SX Series
Profile Series
Essential UCL
Basic UCL
Enhanced/Enhanced Plus UCL, CUWL Standard, CUWL Professional
Analog
3905 6901 6921
6911
9900 Series
8900 Series
7900 Series
694x
Jabber Desktop Soft Client
Jabber Mobile
DX650
VXC
Fax
7937
TelePresence
Room
Third Party SIP
8831
EX60 / EX90
7821
784x

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Top 6 reasons to lead with Business Edition 6000 :
 6. Core call control platform for midmarket segment
(differentiated solution, solid Cisco = right-sized,
premium offer)
 5. Enterprise-class (no feature reduction, 99%
investment protection with migration = customer
satisfaction, loyalty)
 4. Lower barriers to upsell (more collaboration, more
users = same HW)
 3. Application rich (rich on box offers + integrated
WebEx Cloud offers = expand/grow service practice)
 2. Competitive (differentiated offer = wins deals)
 1. Improved partner profitability (cost-effective,
simple, scalable = margin rich)

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Unified Communications Corporate Telephony
Web Conferencing Contact Center
http://www.cisco.com/en/US/prod/ps10680/gartner_names_cisco_a_leader.html
Telepresence and Group Video
Enterprise IM and Presence
Source: Gartner, 2013

33. Thank You