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ShoreTel A unique IP architecture Stephen Ingrum Director of IP, Southwest Division 2010
Challenges of legacy phone systems <ul><li>Independent telephone systems across locations </li></ul><ul><li>Limited featur...
Brilliantly simple has a unique architecture <ul><li>Built from the ground up for IP, unlike our competitors </li></ul><ul...
ShoreTel’s winning solution COMPETITORS   HARDWARE + Switch-based – Server-based (disk drives) SOFTWARE + Distributed – Ce...
Minimizing server use Switch-based SERVER CENTRIC ALTERNATIVE Headquarters Regional Office Headquarters Regional Office CA...
Single location – 50 users PSTN Converged  Conferencing Headquarters Server ShoreTel Director San Francisco    50 Users
Single location – 500 users PSTN Headquarters Server ShoreTel Director San Francisco    500 Users Contact Center
Single location – 5000 users PSTN Contact Center Headquarters Server ShoreTel Director San Francisco    5000 Users
Two locations – 5000 users ShoreTel Director San Francisco    3000 Users New York    2000 Users PSTN PSTN Distributed Vo...
Three locations – 5500 users ShoreTel Director PSTN PSTN Distributed Voice Server Contact Center Headquarters Server IP WA...
Three locations – 5500 users with data center ShoreTel Director Seattle    500 Users Backup Trunking PSTN Backup Trunking...
ShoreTel System Management <ul><li>ShoreTel Director </li></ul><ul><li>Entire IP phone system managed from a single browse...
ShoreTel UC Platform – Hardware <ul><li>Highly reliable voice switches </li></ul><ul><li>Flash memory—the only moving part...
ShoreTel Voice Switches <ul><li>A wide range of voice switches that support a rich set of industry-standard voice features...
ShoreTel architecture summary <ul><li>The ShoreTel UC system was built specifically for IP to simplify system management a...
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Shoretel Distributed Architecture

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A look into the Brilliantly Simple distributed architecture that is ShoreTel

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Shoretel Distributed Architecture

  1. 1. ShoreTel A unique IP architecture Stephen Ingrum Director of IP, Southwest Division 2010
  2. 2. Challenges of legacy phone systems <ul><li>Independent telephone systems across locations </li></ul><ul><li>Limited feature transparency between systems </li></ul><ul><li>Fixed capacities </li></ul><ul><li>Long distance call rates between sites </li></ul><ul><li>Paper directories that frequently need updating </li></ul><ul><li>Costly to maintain and manage </li></ul>
  3. 3. Brilliantly simple has a unique architecture <ul><li>Built from the ground up for IP, unlike our competitors </li></ul><ul><li>Distributed architecture makes it easy to deploy and scale to multiple sites and locations </li></ul><ul><li>A single image, unique, distributed architecture allows businesses to be as agile as possible with their business communication </li></ul><ul><li>Easily managed from anywhere with ShoreTel Director: an intuitive browser-based interface that unifies everything </li></ul><ul><li>Applications are distributed and can run from anywhere in the system </li></ul><ul><li>Open platform for business agility, integrating enterprise applications, third-party phones and even other UC/UM platforms </li></ul>
  4. 4. ShoreTel’s winning solution COMPETITORS HARDWARE + Switch-based – Server-based (disk drives) SOFTWARE + Distributed – Centralized MANAGEMENT + Single, intuitive Web-based interface – Disparate systems END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features across locations REDUNDANCY + N+1 – 2N, duplicate systems SCALABILITY + Modular – Forklift upgrades SERVER DEPENDENCY + Low – High EASE OF USE + Brilliantly simple – Unintuitive and complex TOTAL COST OF OWNERSHIP + Low – High
  5. 5. Minimizing server use Switch-based SERVER CENTRIC ALTERNATIVE Headquarters Regional Office Headquarters Regional Office CALL PROCESSING E911 PAGING VOICEMAIL DESKTOP CALL HANDLING OPERATOR CLIENT INTEGRATED SYSTEM MGMT TOTAL SERVERS 1 1 9 5 TOTAL SERVERS = 2 TOTAL SERVERS = 14
  6. 6. Single location – 50 users PSTN Converged Conferencing Headquarters Server ShoreTel Director San Francisco  50 Users
  7. 7. Single location – 500 users PSTN Headquarters Server ShoreTel Director San Francisco  500 Users Contact Center
  8. 8. Single location – 5000 users PSTN Contact Center Headquarters Server ShoreTel Director San Francisco  5000 Users
  9. 9. Two locations – 5000 users ShoreTel Director San Francisco  3000 Users New York  2000 Users PSTN PSTN Distributed Voice Server Contact Center Headquarters Server IP WAN
  10. 10. Three locations – 5500 users ShoreTel Director PSTN PSTN Distributed Voice Server Contact Center Headquarters Server IP WAN Seattle  500 Users San Francisco  3000 Users New York  2000 Users PSTN
  11. 11. Three locations – 5500 users with data center ShoreTel Director Seattle  500 Users Backup Trunking PSTN Backup Trunking PSTN Primary Trunking – T1 Contact Center Headquarters Server PSTN Distributed Voice Server San Jose Data Center IP WAN San Francisco  3000 Users New York  2000 Users Backup Trunking PSTN
  12. 12. ShoreTel System Management <ul><li>ShoreTel Director </li></ul><ul><li>Entire IP phone system managed from a single browser-based interface </li></ul><ul><li>Intuitive administration </li></ul><ul><li>Requires minimal training </li></ul><ul><li>Needs fewer IT resources </li></ul>ShoreTel UC Platform ShoreTel IP Phones ShoreTel System Management ShoreTel Services ShoreTel User Applications ShoreTel Open Integration
  13. 13. ShoreTel UC Platform – Hardware <ul><li>Highly reliable voice switches </li></ul><ul><li>Flash memory—the only moving part is the fan </li></ul><ul><li>Modular design that’s easy to scale </li></ul><ul><li>Call control, messaging, auto-attendant </li></ul><ul><li>Flexible modules selected by capacity </li></ul><ul><li>Secure, WAN access appliances </li></ul><ul><li>VPN Concentrator </li></ul><ul><li>SIP Session Border Controller </li></ul>ShoreTel UC Platform ShoreTel IP Phones ShoreTel System Management ShoreTel Services ShoreTel User Applications ShoreTel Open Integration
  14. 14. ShoreTel Voice Switches <ul><li>A wide range of voice switches that support a rich set of industry-standard voice features and meet the needs of global organizations of all sizes: </li></ul>ShoreTel Voice Switch 90V ShoreTel Voice Switch 220T1A ShoreTel Voice Switch 90BRIV ShoreTel Voice Switch 24A ShoreTel Voice Switch 50 ShoreTel UC Platform ShoreTel IP Phones ShoreTel System Management ShoreTel Services ShoreTel User Applications ShoreTel Open Integration <ul><li>Analog Trunking </li></ul><ul><li>Digital (PRI) Trunking </li></ul><ul><li>BRI Trunking </li></ul><ul><li>SIP Trunking </li></ul><ul><li>High Capacity Analog Extensions </li></ul>
  15. 15. ShoreTel architecture summary <ul><li>The ShoreTel UC system was built specifically for IP to simplify system management and untangle complexity </li></ul><ul><li>ShoreTel’s brilliantly simple distributed architecture delivers unparalleled: </li></ul><ul><ul><li>Reliability </li></ul></ul><ul><ul><li>Scalability </li></ul></ul><ul><ul><li>Ease-ability </li></ul></ul><ul><ul><li>Affordability </li></ul></ul>

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