1. CHETAN KELAWALA
Email:- chetan.kelawala@yahoo.com; chetan.kelawala@gmail.com
Contact No.(Mobile ): 9909919489, 9376925777 Residence :- 0261- 2349156
Seeking assignment in Collections & Recoveries with an organization of high repute preferably in
Telecom and Banking Sector.
Overview
A competent professional with 12 years of experience in Collections, Retention and Customer Care. Presently working with Citi Financial
as Head – Credit & Risk
Expertise in preparing Collection Plan, delegating the targets and developing over all and case specific strategies to recover money.
Dynamic, result-oriented leader with proven success in managing large accounts collections.
Sound knowledge about prevalent economic/financial reforms with excellent analytical, presentation, interpersonal & organisational
skills and proven abilities in team management.
Organisation highlights
July’07 Onwards CITI FINANCIAL – Surat Assistant Manager – Credit & Risk
Handling Collections for the Personal Loan for the South Gujarat Area.
Managing Collection Agencies from Bucket 0 to Write off.
Focus on RBO and Re age cases.
Settlement and dispute resolution
Legal Cases such as Cheque Bounce and summons.
Sep’06 – June’07 BHARTI AIRTEL Ltd – Circle Office – Ahmedabad Assistant Manager – Collections
Collection
Managing delinquent account collection and establishing terms of payment; conducting debtors ageing analysis of an unpaid account.
Supervising accounts & developing reports to ensure compliance with legal statutes & initiating strong legal action in case of continuous
payment default.
Bad Debts Reduction and Customer win back ( Retention )
Sep’04 – Sep’06 Reliance Infocomm Ltd. Commercial – L3 - Collections
AHMEDABAD :- ( Circle Office )
Managing collection Activities for the GT 60 CRO Bucket for the Circle.
Executing the recovery portfolio of Handset FWP Recovery.
Overseeing the Legal Process for the Recovery.
Overall Back office management related to CRO activities.
AHMEDABAD :- ( Cluster Profile )
Collection Agency Management for the 60+ Bucket.
Visting the High Value cases for the resolution and settlements.
Handling the FWP Recovery Portfolio.
Handling the Legal Notices Cases
SURAT :- ( South Gujarat )
Collection Agency Management from Surat to Vapi for 30+ Bucket.
Handling Legal Cases.
Visiting the High Value cases.
FWP Recovery and Settlements.

2. Major Achievement :- Recruited at Surat and promoted to circle office as CRO Lead.
May' 03 –Aug’04 Tata Teleservices Ltd Senior Executive- Collection
Carrying out high Outstanding & Unbilled Customers. Handling of Top Corporate regarding Revenue Assurance.
Dealing with Post-paid PCO collection, Cheque Bounce cases and Fraud cases and Repossession of Handset.
Collection agency management.
Feb' 98 - Mar'03 IDEA CELLULAR LTD Senior Executive - Credit & Collection
Career Growth
Apr’02-Mar’03 Senior Executive
Apr’00-Mar’02 Executive
Feb' 98 –Mar’00 Representative
Formulating effective debt collection mechanisms for ensuring timely receipt of money from clients & recovery of bad debts.
Developing and implementing effective risk analysis tools / methodologies for identifying various operating and financial risks involved
and taking adequate measures.
Managing corporate accounts and Disconnected Portfolio.
Jul'97 - Jan'98 Kinetic Lease & FInance Ltd Sales/ Recovery Executive
Overseeing the comprehensive study of client worthiness during the process of sanctioning loans through Primary and Secondary
Researches.
Managing Post Dated Cheques and duly sanctioning Loans for Two wheelers.
Undertaking Dealer Channel management activities with proper recovery & seizing of vehicles.
Previous Assignments
May'96 - Aug'96 Commenced career with Kurlon Ltd Account Assistant
May'94 - Feb'95 CA- Prakash Khinvesara & Association Audit & Account Assistant
Preparing MIS reports to provide feedback to top management on fund management, profitability and others.
Maintaining statutory books of accounts viz, journal, ledger, cash / Bank book and subsidiaries in compliance with time & accuracy
norms.
Academic & Others
2000 PGDBM Indira Gandhi Open University
1997 LL.B (special) South Gujarat University
1994 B.Com South Gujarat University
IT Skills
1997 Diploma in Computer Management
Member of Ahmedabad Management Association

3. Personal Details
Date of Birth 18th May 1974
Address
Permanent & Present Address :- 62, Neminath nagar Soceity, Model Town Road, Parvat Patia, SURAT -395010