1. Vaishal Dua
803, Linckon B, Grand Omex, Sector-93B, Noida (U.P), India
(LinkedIn): http://uk.linkedin.com/pub/Vaishal -Dua (Email): vaishaldua@yahoo.com (Mobile): (+91) 9899669993
Personal Statement
A Financial Management professional with extensive experience of over 13+ years in Strategy Planning, Collections, Recovery, Skip
Tracing, operations management, legal management, team management at Banking & Finance sector’s. A thorough professional with
proactive attitude, strong communication skills, capable of thinking in and out of the box. Exhibited Leadership, and Organiz ational
skills through academic and corporate assignments.
IT Skills
 Advanced knowledge of MS Office especially Microsoft word, Excel (Pivot tables, V- Look, Macros, and Formulas), Outlook, and Lotus
notes, Vision Plus, Mainframe, FMS.
Professional Summary
Tata Motors Finance (TMF) , Head Collections (Delhi NCR) - CV & PC (July ’13 –Till date).
(From July’13 to Feb’14) worked as Regional Collections Manager – North (Bucket 5-10).
 Heading Delhi+ NCR Region for collection of Commercial & Passenger Vehicle for entire 0-N bucket.
 Responsible for initiating Section-9 & 17 though company’s Legal Team for vehicle repossessions and further sale of Asset’s
 Managing all aspects of Collections and legal department including hiring, scheduling work and activities, training, evalua ting
performance and motivation of employees.
 Responsible for publishing portfolio track of the customers and vehicles which are FPD to credit on a quarterly basis so as t o
create a smooth credit check on special segment of the customers.
 Selection, hiring, training and retention of dedicated collection. Adherence to agency management policy, surprise audits of
the agencies, implementation of MIS, rewards programs implementation
 Managing ESP Firms ( Law Firms) through RSC Unit.
 Direct reportees 5, Indirect reportees 140 across Delhi _NCR Region.
.
Achievements
 Awarded certificate for highest collections across all states in 0-N Bucket.

Fullerton India Credit Company Limited, AVP Recoveries –Pune,CHD (June ’07 –June ’13)
 Heading Rest of North (Punjab, H.P, J&K and Haryana Region for debt recovery assisted with a team of 2 Cluster
Managers.
 Recovery Management on a pool of INR 77 crores with a resolution of 1.2% per month.
 Meeting delinquent customers at different branch locations to analyze the root cause of delinquency and arrest
further deterioration of portfolio by inhibiting corrective actions and measures on sales and risk.
 Portfolio management of the mortgage loans collections on key metrics – 30+/ 90+/ NCL. Also, actively involved in
meeting customers for foreclosures / recoveries and curing of high-ticket accounts. The job also entailed
involvement with lawyers to file recovery suits on the customers.
 Also handling the delinquent portfolio of Commercial Vehicle loans.
 Also, Handled Maharashtra (inclusive of Mumbai) & Vidarbha Region for debt recovery assisted with a team of 4
Cluster Managers.
 Managed all aspects of Collections and legal department including hiring, scheduling work and activities, training,
evaluating performance and motivation of employees.
 Recovery Management on a pool of INR 160 crores with a resolution of 2% per month.
 Meeting delinquent customers at different branch locations to analyze the root cause of delinquency and arrest
further deterioration of portfolio by inhibiting corrective actions and measures on sales and risk.
 Portfolio management of the mortgage loans collections on key metrics – 30+/ 90+/ NCL. Also, actively involved in
meeting customers for foreclosures / recoveries and curing of high-ticket accounts. The job also entailed
involvement with lawyers to file recovery suits on the customers.
Achievements
 Revived high vintage branches by pulling them back to good delinquency scorings and even for the setting of the
collection infrastructure in new rolled out branches.
 Maintained the delinquency of the state at steady levels below the national average.
 Designed end to end Tele-collections process note and successfully managed implementation across the region.

2.  Took the lead in setting up of a call centre for all locations in Maharashtra to ensure faster recovery with the
reduced cost levels.
 Successfully launched legal recoveries structure in ROMG region & replica of same been implemented across the
states.
 Organized customer awareness campaigns to guide the customers towards good banking habits and repayment
tracks, further to explain those unwanted consequences of the chronic defaults.
 Audit of braches to ensure compliance to the risk norms and processes.
 Assisted training team for designing Collections Training Manual.
 Promoted as Debt Recovery Head for both North and West for all products, city exit branches.
India bulls Financial Services, State business Manager(Pune). (April ’05 –May’07).
 Establishing business operations including branch infrastructure for Maharashtra Region.
 Successfully launched 27 branches spread across Pune, Nasik, Aurangabad, Kolhapur; Goa & Nagpur etc decided
the infrastructure and recruited a team of dedicated personnel.
 Team Management comprising of 21 Branch Managers, 38 Area Sales Managers and 12 Credit Managers
 Ensured profitable business operation in Maharashtra and delivered consistent over-achievement of sales target
month on month.
 Disbursed a record value of over INR 6 Crore in loans within 6 months.
 Consistent delivery of 12 Lacks of Penal / Bounce Charges Collection with a challenge of Huge Local Collection
Cases
 Successful in getting back 4 Pilot Branch to normal Delinquency Level
 Rolled out Processes on Foreclosure, Receipt Book Management, Payment Tracking
 Posted Best 30+ Delinquency of 1.99% for the Year 20067, best in the industry of
 No Delinquency for 1st six Months in 90% of the new branches launched & 12 Branches with 0% Delinquency with
a 12Months Plus from my joining date
 Built the FTE Team size from 40 to 234 members
GE Money, Pune India, Collections Manager. (Feb ’04 –April’05)
 Handling the Auto, GCF and HE collections portfolio for entire Pune territory.
 Reduction of 30+ and write off portfolio for Auto, HE and rollbacks for GCF pune.
 Conducting various audits for process monitoring.
 Preparation of capacity plan for Maharashtra region agencies based on productivity and profitability.
 Providing authentic and valuable feedback to risk and credit on portfolio quality and negative areas and profiles.
CitiFinancial – Indore, India, Assistant Manager Debt Recoveries (Oct’2002 – Jan’2004)
 Responsible for collections (all buckets) and recovery for Mortgages, consumer durables, personal loans, two
wheeler and auto loans.
 Monitoring credit verifications for prevention of entry level frauds.
 Achievements of revenue targets and customer retention.
 Managing field operations, agency (soft and hard buckets) coordination and supervising Tele-calling activities.
 Responsible for channel management and sales target achievement for auto loans.
Coordination of internal processing jobs for loan procurements
Idea Cellular –Pune, India Business Associate. (May ’2000 –Sep’2002)
 Responsible for channel management across Maharashtra.
 Setting monthly sales targets for the channel and co-ordination between company-franchisees/dealers and
dealer-sub dealers.
 Coordinating appointments, providing training and monitoring performance of franchisee and dealer executives
on a monthly basis.
 Developing sales promotion and communication strategies for franchisees & dealers and organizing channel get -
togethers and business meets

3. Academic Qualification
Year Institution Degree
2000
Pune University
1998
Pune University
2000
IMI- Pune
M.Com
B.Com
PGDBM
Personal
 References Available on Request
 Have lived in diversified areas – Delhi, Chandigarh, Indore, and Pune.
 Interests: Camping, Boxing, Swimming, Active Networker.
FP&A, financial analyst, senior financial analyst, operating plan, budgeting, forecasting, re-forecasting, rolling estimate, quarterly estimate, KPI, profitability, performance, consolidation of financials, month end support, MIS reporting, KPI, variance analysis, deep dive
analysis, spending analysis, trend analysis, CIMA, part qualified CIMA, Financial planning and analysis, Strategic planning, STRAP, Gross margin, product costing, finance modeling, financial performance, US GAAP, what-if scenarios, cost control, process improvement,
accounting, standardization of reports, Hyperion, HFM, Essbase, PeopleSoft, SAP, TM1, AS400i, Oracle 11i, IT, Manufacturing, FMCG, manage, managed team, Fortune 100, FTSE 100, FTSE 250, Fortune 250, FTSE 500, Fortune 500, MNC, Blue chip, team manager, good
communication skills, oral and written, proactive, leadership skills.