The OMNITRACKER platform provides the basis in which we configure our applications like ITSM Center, Project Management, Stock & Order Management, Requirement Management, Risk Management and much more. All applications can be used as professional stand-alone, out-of-the-box solutions or can be used together, as fully integrated applications. It is also possible for all our clients and partners to freely and easily modify existing Application Templates or create their own Application Templates. Because of the strict separation between core platform functionality and the Application Templates we can guarantee release compatibility in our contracts, even for highly modified or tailor-made implementations.

1. http://www.omninet.biz
http://www.omnitracker.biz
OMNITRACKER Platform
the expandable software platform for business processes
The Concept qualified and certified partners, to provide you with profes-
sional support.
OMNITRACKER is a state-of-the-art workflow-, ticketing–
and service management system. It is built on a software
platform equipped with the latest tracking technology. OMNI-
Benefits for Your Organization
TRACKER is a layered solution, consisting of a Core System, Take advantage of our functionally and technologically ma-
Core Components, Templates (which are applications repre- ture solutions which have proved successful in many installa-
senting processes) and Clients (client interfaces). tions. Profit from our extensive experience. OMNITRACKER
has developed and grown over many years. With every tem-
Process Templates are highly configurable. The Core plate and new feature we have implemented at the request of
System and the Core Components provide the basic customers, with every new market demand we have met, our
building blocks for this configuration work. product suite has improved. We encourage you to partici-
pate in the OMNITRACKER Core and Template change and
A broad range of external systems can be integrated with release process.
OMNITRACKER through the standardized interfaces in-
Due to our flexible licensing models and the contractually
cluded in the Core System. Offline as well as online use
guaranteed release compatibility, your investment in OMNI-
of external systems is possible with OMNITRACKER.
TRACKER will be secure.
OMNINET offers a wide spectrum of out-of-the-box solu-
tions in the form of different ready-to-use Templates.
These Templates can be customized to exactly match
your requirements. Your IT staff can even carry out cus-
tomization work themselves. In addition, OMNINET will
develop completely new Templates to your specifications.
An OMNITRACKER system actively supports the continual
optimization of your company’s operations.
OMNITRACKER is the realization of a modular soft-
ware architecture that is easy to customize and that
expands in line with customers’ needs .
A System Made to Your Own Design
Compare OMNITRACKER to a high-tech building, the walls
and technical infrastructure (platform) of which are already
prepared for you. Decide, which levels and rooms with differ-
ent features (out-of-the-box templates) you wish to use to
meet your requirements. Specify any necessary adjustments
in the furniture design (customizing) or furnish unused rooms
yourself (configure your own templates). During concept
development and commissioning, allow OMNINET, or our
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2. OMNITRACKER - modular & flexible
Key Features OMNITRACKER Core Components
Unique template architecture While the resources of the Core System will be used in all
OMNITRACKER installations, the Core Components offer
Availability of many out-of-the-box solutions/processes
individual building blocks for optional use.
Extremely high flexibility and adaptability
Simple and quick commissioning, fast ROI
OMNITRACKER Email Gateway ...
Scalable for small and large work groups
Open, standardized interfaces … supports the automated, rule-based pro-
cessing of incoming and outgoing emails and
High integration capability
communicates with mail servers by standardized
Multi-client capability (multi-tenant) mail protocols.
Contractually guaranteed release compatibility
OMNITRACKER Web Gateway ...
Flexible licensing
Active involvement of customers in product planning … enables direct access to the OMNITRACKER
database using a standard web browser.
Comprehensive support through OMNINET
OMNITRACKER CTI Gateway ...
OMNITRACKER Platform … allows integration with computer-supported
TAPI-capable telecommunications systems
The Core System and the Core Components are the OMNI- (telephony).
TRACKER platform on which the layer of customizable Tem-
CTI: Computer Telephony Integration
plates rests. When a new version of the platform is installed,
the functionality of customers’ templates remains un- OMNITRACKER Scanning Gateway ...
changed. Continued compatibility is contractually guaran- … compiles an inventory of WMI-capable IT net-
teed. work components and automatically saves the
results to the OMNITRACKER database.
The OMNITRACKER platform is multi-lingual. Clients in
several different languages can use one server platform con- OMNITRACKER Mobile Gateway ...
currently. The Core and the standard Templates are availa-
… is the solution for the processing of data on
ble in different languages.
mobile systems (PDA) and their synchronization
with the central OMNITRACKER database.
OMNITRACKER Core System
OMNITRACKER GIS Gateway ...
The high-performance Core System provides the flexible, yet
… offers an intuitive and comprehensive route
easy-to-apply configuration options. Applications (templates)
planner, for example for organizing the work of
can be created and customized to meet nearly every user-
service technicians.
specific requirement:
OMNITRACKER adapts to your needs OMNITRACKER Dashboard ...
… allows the display of automatically updated
(’real-time’) and graphical views of chosen key
Some examples of configuration options offered are: measurements
Data modelling and data management
Graphical definition of workflows OMNITRACKER Interface Bus ...
Specification of rule-controlled notifications … enables simple integration of external systems
Specification of rule-controlled escalations such as Microsoft® Exchange Server, Windows®
SharePoint Services, SAP® Solution Manager
Definition of user permissions
Service Desk and baramundi Management Suite.
Definition of views, consisting of
filters, and various
view layouts, for example a ‘resource planner’ view
Form editing for the Windows-, Web- and Mobile Clients
Design of report and statistics summary templates
Specification of automated actions
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3. Expandable with Templates
Business Processes
OMNITRACKER Stock & Order Management ...
A broad range of business processes can be modelled with … supports the requirement and approval process,
OMNITRACKER. Building on the foundations of the Core the tender and offer management, article and stock
System, a number of well-engineered standard OMNI- management, order management, return material
TRACKER Templates has been developed for use ’out-of-the process, and invoicing. This template is a good
-box’. OMNITRACKER Templates can either function stand- complement for ITSM Center.
alone or can be integrated with other OMNITRACKER Tem-
OMNITRACKER Risk Management ...
plates. In this way, new business processes and functions
can be added to existing OMNITRACKER installations as … enables the assessment of risks, management
changes in business operations demand. of measures, and the documentation of measure
plans and urgency plans.
OMNITRACKER Templates OMNITRACKER Customer Care Center ...
… enables automation and optimization of all oper-
The following templates are available: ations within customer service, including the organ-
ization and monitoring of external activities.
OMNITRACKER ITSM Center
The ITIL conformant and certified IT Service OMNITRACKER Requirements Management
Management (ITSM) Center Template includes Center ...
the following modules: … is a solution for managing and tracking new fea-
Event Management tures and derived requirements during the product
Incident Management creation process.
Request Fulfillment
Problem Management OMNITRACKER Document Management ...
Change Management … offers all necessary functions for creating, re-
Service Asset & Configuration Management leasing, versioning and managing of documents of
Release & Deployment Management any type during the entire life cycle.
Service Level Management
Service Catalogue Management
OMNITRACKER Task Management ...
Capacity Management
Availability Management … supports the organizing, planning, managing
Knowledge Management and monitoring of tasks within workgroups.
Master Data and Address Management
Option of integrating a comprehensive invoic- OMNITRACKER Contract Management Center ...
ing process
… is a solution for contract initiation, approval,
OMNITRACKER Project Management Center monitoring and managing. The complete lifecycle of
Project Planning the contract is modelled.
Project Initiation
Project Management OMNITRACKER Systems Engineering Center ...
Project Monitoring, incl. Budget Control … enables the monitoring of development process-
Activity Management es, in particular Change Management, Defect Man-
Resource Planning agement, Test Management and Release Manage-
Time Recording ment.
Travel Times and Cost Management
OMNITRACKER Dispatch Center …
OMNITRACKER Sales Management Center
… supports the organization of external activities
Customer Data Management
using integrated route planning. For this purpose it
Contact Management
includes the OMNITRACKER GIS Gateway. The
Opportunity Management
integration of OMNITRACKER Mobile Client is op-
Offer Management
tional.
Contract Management
Invoicing
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4. OMNITRACKER Interfaces OMNITRACKER
Configuration Environment
External systems or data sources can be
integrated with OMNITRACKER in a variety Configuration results can be packaged in The company
of ways, for operation online or offline. The form of Templates and exported. They can Our first aim is to satisfy our
following interfaces are available as part of be imported into another system from XML- customers with high-quality prod-
ucts and first-class service.
the OMNITRACKER Platform: format files. This makes it possible to de-
To achieve this, we consistently
Comprehensive web services velop new Template configurations and fulfill the wishes and require-
prove them on a test system before they ments of our customers regard-
The OMNITRACKER Automation Inter- ing product content, quality and
face, a powerful programming interface are deployed in production.. Modifications
schedule. Our commitment to a
Data Import– and Export interfaces, to Templates already in productive use can customer does not end with the
supporting the standard data formats also be tested in this way without disrupting signing of the contract; rather,
that is when it begins.
production.
OMNINET Software Solutions
OMNINET GmbH
OMNITRACKER Platform and Templates D-90542 Eckental
Email: sales@omninet.de
Web: http://www.omninet.de
OMNINET Austria GmbH
A-1010 Vienna
Email: sales@omninet.at
Web: http://www.omninet.at
OMNINET Technologies NV/SA
B-3018 Leuven
Email: sales@omninet.be
Web: http://www.omninet.be
OMNINET Nederland
NL-2517 JK Den Haag
Email: sales@omninet.nl
Web: http://www.omninet.nl
OMNINET Russia
RUS-Moscow 121099
Email: sales@omninet.ru
Web: http://www.omninet.ru
OMNINET GmbH (Schweiz)
CH-3072 Ostermundigen
Email: sales@omninet.ch
Web: http://www.omninet.ch
All hardware and software names used are
trademarks or registered brands of the
respective manufacturer.
©
OMNINET GmbH
Subject to change without notice
Document replaces all previous descriptions
The OMNITRACKER architecture builds on Further Information
the solid foundations of Core System and
Core Components. Would you like to learn more about the OM-
NITRACKER product and solutions or ar-
Core System and Core Components pro- range for a product presentation? Then
vide a comprehensive set of building blocks please contact us at one of our offices.
and materials for the development of Tem-
plates and Client interfaces that exactly
meet your needs.
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