The OMNITRACKER IT Service Management Center is PinkVerified in 9 processes and is a professional high-end ITIL v3 application, including processes like Incident Management, Event Management, Problem Management, Change Management, Configuration Management and more. It consists of a very easy-to-use user interface in a web and windows client. All ITIL processes are part of the standard application, no unexpected fees afterwards. Off-course, using the flexibility of the OMNITRACKER platform it is easy to hide processes and implement only those that are relevant.
The big differentiator in ITIL tools are actually not the ITIL processes, but the possibility to integrate other related processes and this is what OMNITRACKER is built for. Out-of-the-box integrations with related OMNITRACKER Application Templates include: Stock & Order Management (link your CMDB directly to your purchase department), Project Management, Requirement Management, System Engineering, Sales Management and Contract Management.
Of course it is possible for all our clients to make any change they want to the IT Service Management Center or to add additional tailor made processes.