HSA 530 Inspiring Innovation/tutorialrank.com

HSA 530 Final Exam Part 1 Set 1
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Question 1 Today’s Human Resource Departments may be seen as
having an image problem because
Question 2 The textbook authors suggest that many practitioners of
health care personnel office’s did not stay in the field because
Question 3 Criticism that HR departments have missed an opportunity
to be more of a full partner in an organization stems from:
Question 4 Under this type of HR model, managers do not act on
decisions without clearance from the HR department.

Question 5 The human resource model most common in hospitals and
other labor-intensive service organizations is the:
Question 6 The pivotal year for changes in HR was 1964 because of
what significant legislation?
Question 7 The Immigration Reform and Control Act of 1986:
Question 8 The Civil Rights Act of 1964 had the effect of:
Question 9 If an employee leaves the organization voluntarily, what
should HR do?
Question 10 What position in an organization is often the first to be cut
when budget limitations occur?
Question 11 The Employee Assistance Program is often outsourced
because:
Question 12 Why is participatory management considered a best
practice?

Question 13 Why is maintaining a genuine open-door policy easier for a
first-line manager than for a higher-level manager?
Question 14 According to the textbook, which of the following actions
can hurt a manager’s credibility with employees?
Question 15 When a job is considered controversial, who may be
responsible for conducting a job evaluation?
Question 16 Preparing and verifying a position statement is the first step
in:
Question 17 Some HR departments have adopted a position of sharing
only a former employee’s title and dates of employment in order to:
Question 18 Why should the practice of having a new employee start
work before the recruiting process is complete be avoided?
Question 19 According to the textbook, which statement best
summarizes the relationship between the HR department and a
department manager regarding recruiting activities?

Question 20 The civil service classification system is a process that:
Question 21 Under most civil service systems, concerning involuntary
termination of employment by layoff:
Question 22 Which is a leading question?
Question 23 Which interview practice can help identify resume
embellishment?
.
Question 24 In regards to writing notes during the interview, the
textbook suggests:
Question 25 How could the HR department respond to a department
manager who wants to allow a new employee to skip the employee
orientation in order to get started on the job?
Question 26 What is the percentage of recall for learners who see, hear
and do something?

Question 27 In addition to attending to continuing education
requirements, education is critically important to the department
manager in:
Question 28 Claims for unemployment compensation by employees who
have been terminated in one manner or another should:
Question 29 Unemployment costs are related to:
Question 30 A complaint of discrimination filed with the Equal
Employment Opportunity Commission (EEOC):
===============================================

Question 1
Today’s Human Resource Departments may be seen as having an
image problem because
• Question 2
The textbook authors suggest that many practitioners of health care
personnel office’s did not stay in the field because
• Question 3
Criticism that HR departments have missed an opportunity to be more
of a full partner in an organization stems from:
• Question 4

Under this type of HR model, managers do not act on decisions without
clearance from the HR department.
• Question 5
The human resource model most common in hospitals and other
labor-intensive service organizations is the:
• Question 6
The pivotal year for changes in HR was 1964 because of what
significant legislation?
• Question 7
The Immigration Reform and Control Act of 1986:
• Question 8
The Civil Rights Act of 1964 had the effect of:

• Question 9
If an employee leaves the organization voluntarily, what should HR
do?
• Question 10
What position in an organization is often the first to be cut when budget
limitations occur?
• Question 11
The Employee Assistance Program is often outsourced because:
• Question 12
Why is participatory management considered a best practice?

• Question 13
Why is maintaining a genuine open-door policy easier for a first-line
manager than for a higher-level manager?
• Question 14
According to the textbook, which of the following actions can hurt a
manager’s credibility with employees?
• Question 15
When a job is considered controversial, who may be responsible for
conducting a job evaluation?
• Question 16
Preparing and verifying a position statement is the first step in:

• Question 17
Some HR departments have adopted a position of sharing only a former
employee’s title and dates of employment in order to:
• Question 18
Why should the practice of having a new employee start work before
the recruiting process is complete be avoided?
• Question 19
According to the textbook, which statement best summarizes the
relationship between the HR department and a department manager
regarding recruiting activities?
• Question 20
The civil service classification system is a process that:

• Question 21
Under most civil service systems, concerning involuntary termination
of employment by layoff:
• Question 22
Which is a leading question?
• Question 23
Which interview practice can help identify resume embellishment?
• Question 24
In regards to writing notes during the interview, the textbook suggests:

• Question 25
How could the HR department respond to a department manager who
wants to allow a new employee to skip the employee orientation in order
to get started on the job?
• Question 26
What is the percentage of recall for learners who see, hear and do
something?
• Question 27
In addition to attending to continuing education requirements,
education is critically important to the department manager in:
• Question 28
Claims for unemployment compensation by employees who have been
terminated in one manner or another should:

• Question 29
Unemployment costs are related to:
• Question 30
A complaint of discrimination filed with the Equal Employment
Opportunity Commission (EEOC):
===============================================
HSA 530 Week 1 Discussion Changes in Human Resource
Management (HRM) and Employment Law"
HSA 530 Week 1 Discussion -
"Changes in Human Resource Management (HRM) and Employment
Law" Please respond to the following:

• * From the scenario “Learnscape 1: More Help Needed – Now!”
examine the role of human resources in health care organizations.
Suggest a key characteristic that is required by HR to establish effective
relationships with line managers, indicating the likely impact to the
organization.
• * From the scenario “Learnscape 2: Tough Dad Approach”,
recommend a strategy that HR can use to address complaints related to a
specific employee rights issue. Provide support for your
recommendation.
===============================================
HSA 530 Week 1-10 Discussion Question
HSA 530 Week 1 Discussion Changes in Human Resource Management
(HRM) and Employment Law"
HSA 530 Week 2 Discussion Human Resources Activities and
Relationships

HSA 530 Week 3 Discussion HSA 530 Week 3 Discussion
HSA 530 Week 4 Discussion Performance Appraisals and the Law
HSA 530 Week 5 Discussion Civil Service and Interviewing Techniques
HSA 530 Week 6 Discussion Employee Relations and Safe Work
Environment
HSA 530 Week 7 Discussion Documentation and Employee
Terminations
HSA 530 Week 8 Discussion Decision Making and Unions
HSA 530 Week 9 Discussion Employee Relations and Avoiding
Litigation
HSA 530 Week 10 Discussion Consultants to Support HRM and the
Future of HRM in Health Care
===============================================

HSA 530 Week 2 Discussion Human Resources Activities and
Relationships
"Human Resources Activities and Relationships" Please respond to the
following:
• Analyze the HR function you believe to be the most important to the
overall success of the organization. Provide one example to support your
rationale.
• * From the scenario “Learnscape 3: The Silent Group”, analyze the
role that line managers in health care organizations play in developing
HRM. Provide an example to support your analysis.
===============================================
HSA 530 Week 3 Assignment 1 Health Care Human Resources
Management (2 Papers)

This Tutorial contains 2 Papers
Assignment 1: Health Care Human Resources Management
Due Week 3 and worth 240 points
Imagine that you have applied for the position of Manager of Human
Resources at an acute care hospital in your community. The hospital is
planning to expand its services to meet the needs of a growing
community. As part of the application screening process, you have been
asked to write a document that outlines the steps you would take, as the
manager of HR, to improve the effectiveness of HRM in this
organization.
Write a three to four (3-4) page paper in which you:
1. 1. Analyze two (2) current trends in health care that are affecting
human resources management that may likely impact your hiring
decision as HR manager. Provide support for your analysis.
2. 2. Suggest a significant opportunity for HR to become more of a
strategic partner within an organization. Justify your response.

3. 3. Recommend a model of human resources management that would
be the most appropriate for this organization in question. Provide
support for your recommendation.
4. 4. Recommend a strategy that HR could implement in order to
develop more effective relationships between Human Resources and the
organization’s managers and senior executives, indicating how each
strategy will achieve the desired goal.
5. 5. Determine a specific employment law that may affect the hiring
and selection process at the acute hospital in your community. Provide
support for your rationale.
6. 6. Use at least three (3) quality academic resources in this
assignment. Note: Wikipedia and other Websites do not qualify as
academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
• Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date. The
cover page and the reference page are not included in the required
assignment page length.
The specific course learning outcomes associated with this assignment
are:

• Analyze the unique aspects of managing human resources (HR) in
health care organizations.
• Evaluate the effects of major employment laws on HR functions in
health care organizations.
• Evaluate the competencies necessary for effective health care human
resources management.
• Use technology and information resources to research issues in health
services human resource management.
• Write clearly and concisely about health services human resource
management using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic /
organization of the paper, and language and writing skills, using the
following rubric.
===============================================
HSA 530 Week 3 Discussion HSA 530 Week 3 Discussion

"Job Descriptions and Employee Training and Development" Please
respond to the following:
• Go to the Joint Commission’s Website located at
http://www.jointcommission.org/standards_information/jcfaq.aspx. At
“Standards FAQs,” select a field-related manual category from the drop-
down list, type in “human resources” in the “Optional Keyword” box,
and then click the “Go” button. Next, provide an example of how the
Joint Commission has influenced a specific function of HR in a
healthcare organization.
• Recommend a specific employee training method that you think would
be most effective for a healthcare organization, and determine one
advantage and one disadvantage of your chosen training method.
Provide support for your rationale.
===============================================
HSA 530 Week 4 Discussion Performance Appraisals and the
Law

"Performance Appraisals and the Law" Please respond to the following:
• According to the material in Chapter 9, most employee complaints
related to performance evaluations are based on alleged violations of
employment law. Determine what you think would be a common
complaint that could have legal consequences. Propose a strategy that
HR could implement to reduce the number of these types of employee
complaints.
===============================================
HSA 530 Week 5 Discussion Civil Service and Interviewing
Techniques
"Civil Service and Interviewing Techniques" Please respond to the
following:
• From the case study “Didn’t Cut It? Hire Another”, state your analysis
of the following and justify your response:

o The types of management errors were committed
o Other options Kathy and Sam could have considered to fill this
position that might have led to a more successful hiring decision
===============================================
HSA 530 Week 5 Midterm Exam
HSA 530 Midterm Exam
• The major piece of legislation that caused many personnel
departments to shift from just hiring practices to including negotiations
with labor unions was
• Question 2
The textbook authors suggest that many practitioners of health care
personnel office’s did not stay in the field because

• Question 3
One reason why the HR model is infrequently used in the United States
may be:
• Question 4
Large HR departments are likely to have:
• Question 5
One reason why HR departments are often referred to as “the police” of
the organization is because:
• Question 6
What regulation is most closely tied to the Bill of Rights’ “pursuit of
happiness” clause?
• Question 7

What regulation remains as the country’s basic wage-and-hour law?
• Question 8
The Rehabilitation Act was the precursor to the:
• Question 9
What position encompasses the changing requirements of the entire
organization?
• Question 10
The difference in perspectives between a line manager and a HR
manager about rewarding employees is:
• Question 11
What three activities will almost all human resources department be
intimately involved in?

• Question 12
Which of the following statements sums up the textbook’s position on a
manager’s visibility and availability?
• Question 13
According to the textbook, which of the following actions can hurt a
manager’s credibility with employees?
• Question 14
What is a difference between the job summary and the principal duties
performed sections of a position description?
.
• Question 15

The term “exempt,” when used in position descriptions, means:
• Question 16
The frequently occurring delay between the time an offer of
employment is accepted and when the company has the individual start
work exists because:
• Question 17
If a lawsuit is filed against the organization regarding reference checks,
who is legally responsible?
• Question 18
Why is it best for department managers to have the HR department
check the references of potential candidates?
• Question 19

The civil service classification system is a process that:
• Question 20
The hiring process for individuals seeking employment at state and
local health care organizations covered by civil service:
• Question 21
Which question is illegal to ask in an interview?
• Question 22
Interviewers should focus most of their interview questions in what
area?
• Question 23
Which question about a candidate’s age is allowed on an application or
in an interview?
• Question 24
Employees learn better when:

• Question 25
On-the-job training is most effective when:
===============================================
HSA 530 Week 6 Discussion Employee Relations and Safe
Work Environment
"Employee Relations and Safe Work Environment" Please respond to
the following:
• Specify two possible employee issues that a manager might encounter,
and assess the importance of determining whether each chosen employee
issue is related to behavior or performance. Propose one
recommendation on how to specifically correct each type of issue.
• Recommend a key objective that should be included in an HR policy to
help ensure the existence of a work environment that protects employees

from situations involving harassment, violence, or breaches of personal
information. Provide support for your rationale.
===============================================
HSA 530 Week 7 Assignment 2 Human Resources Policies and
Procedures (2 Papers)
Assignment 2: Human Resources Policies and Procedures
Continuing with the scenario from Assignment 1, imagine that you have
been hired as the Manager of Human Resources for the acute care
hospital. Your first task is to create a set of policies and procedures to
ensure that the organization’s HRM processes are aligned with the
organization’s goals and objectives. You are also responsible for

completing a hiring plan, training plan, compensation and benefits plan,
and a performance appraisal.
Write a six to eight (6-8) page paper in which you:
1. 1. Examine a significant way that the Joint Commission has
influenced the basic functions of HRM and predict the likely impact of
the policies and procedures at the your acute hospital. Provide support
for your rationale.
2. 2. Analyze the importance of collaboration between HR and
department managers when filling open positions, indicating the most
likely impact on the hiring process.
3. 3. Create a detailed outline of a training program for managers. The
outline should include, at a minimum, interviewing techniques that both
help managers identify the best candidate for the job and meet the
requirements of appropriate employment laws and regulations.
4. 4. Determine the most significant factor that should be considered in
order to develop a compensation and benefit plan that is fair,
competitive, and aligned with the organization’s strategic objectives,
indicating the direct impact of each factor on the elements.
5. 5. Recommend a performance appraisal method that you believe
would be the most effective for the organization and support the reasons
for your decision. Provide support for your recommendation.
6. 6. Create a strategy to effectively manage both performance- and
behavioral-based employee problems, which will lead to the desired
behavior result.

academic resources.
instructions.
are:
• Develop the key components of an employment agreement.
• Examine the influence of the Joint Commission on the development of
job descriptions and performance management programs.
• Develop an effective interview and selection process that meets the
requirements of employment laws and regulations.
• Propose ways that job performance and training can be integrated.
• Analyze the objectives and methods of an effective performance
appraisal process.

• Analyze the challenges that confront health care employers in
providing competitive compensation and benefit programs.
===============================================
HSA 530 Week 7 Discussion Documentation and Employee
Terminations
"Documentation and Employee Terminations" Please respond to the
following:
• From the case study “Relax, It’s Only a Little Paperwork”, propose an
HR strategy that would help ensure mangers know what type of
information they should document and what information they should
avoid putting in an employee file. Justify your recommendations.

• * Based on the scenario “Learnscape 4: The Repeat Offender”, suggest
the most likely cause for the employee failing to recognize the serious
nature of the situation and how this failure may be avoided in the future.
===============================================
HSA 530 Week 8 Discussion Decision Making and Unions
"Decision Making and Unions" Please respond to the following:
• Propose a strategy human resource managers should adopt in order to
ensure employees know they can voice their ethical concerns up the
chain of command without fear of retaliation.
• Use the Internet or Strayer Library to locate one (1) article on the
current state of memberships in labor unions in the U.S. (Note: Select an
article that has been published within the last three to five [3-5] years.)
Next, determine whether you agree or disagree that unions add value to a
health care organization. Provide support for your position.

===============================================
HSA 530 Week 9 Discussion Employee Relations and Avoiding
Litigation
"Employee Relations and Avoiding Litigation" Please respond to the
following:
· Examine the major benefits to an organization that allocates
organizational resources towards employee relations activities. Then,
specify two employee relations activities that you believe would have
the greatest impact on an organization. Provide support for your
rationale.
· Compose a strategy that an organization can implement to reduce
the number of HR cases that reach the point of arbitration. Support your
answer
===============================================

HSA 530 Week 10 Assignment 3 Human Resources Planning
and Employee Relations (2 Papers)
Assignment 3: Human Resources Planning and Employee Relations
Building on the work that you completed in Assignment 2, continue
evaluating the role of functions HR in creating a set of Human
Resources’ policies and procedures for the acute care hospital.
Write a five to six (5-6) page paper in which you:
1. 1. Explain the importance of maintaining accurate and objective
employee records, indicating the consequences that may result from lack
of record keeping. Provide support for your rationale.

2. 2. Provide an example of formal and an example of informal
documentation that would normally be maintained in an employee file,
indicating how each is likely to protect an employer.
3. 3. Determine the most significant factor that will ensure an effective
legal termination, indicating the most likely way employees can protect
themselves from termination in a downsizing situation. Provide support
for your rationale.
4. 4. Analyze two (2) major challenges that today’s health care leaders
face in trying to uphold the ethics of critique, justice, and caring,
indicating how managers can balance the need for ethics with employee
and organizational needs.
5. 5. Create a detailed outline of an effective succession planning
process that will help ensure a smooth transition as members of the
management team at your organization begin to retire. (The plan should
prescribe, at a minimum, how to identify employees for advancement,
training and development programs, mentorships, and a timeline for
preparing leaders for their role.)
6. 6. From both a management and employee perspective, justify or
dispute unionization. Provide support for your rationale.
7. 7. Suggest the best way in which HR can continue to be an effective
strategic partner in helping this organization achieve its future goals.
academic resources.

instructions.
are:
• Analyze the unique aspects of managing human resources in health
care organizations.
• Analyze the impact of labor unions on the health care industry.
• Demonstrate the importance of HR as a strategic partner in health care
organizations.
Grading for this assignment will be based on answer quality, logic /
organization of the paper, and language and writing skills, using the
following rubric.

===============================================
HSA 530 Week 10 Discussion Consultants to Support HRM and
the Future of HRM in Health Care
"Consultants to Support HRM and the Future of HRM in Health Care"
Please respond to the following:
• Evaluate two (2) advantages for a health care administrator to engage
the services of a consultant to improve the functions of HR.
• Use the Internet or Strayer Library to research current trends in HRM
in health care organizations. Next, speculate which trend is driving the
HR function with health care organizations. Provide support for your
speculation.
===============================================

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