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HSA 530 Final Exam Part 1 Set 1
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Question 1 Today’s Human Resource Departments may be seen as
having an image problem because
Question 2 The textbook authors suggest that many practitioners
of health care personnel office’s did not stay in the field because
Question 3 Criticism that HR departments have missed an
opportunity to be more of a full partner in an organization stems from:
Question 4 Under this type of HR model, managers do not act on
decisions without clearance from the HR department.
Question 5 The human resource model most common in hospitals
and other labor-intensive service organizations is the:
Question 6 The pivotal year for changes in HR was 1964 because
of what significant legislation?

Question 7 The Immigration Reform and Control Act of 1986:
Question 8 The Civil Rights Act of 1964 had the effect of:
Question 9 If an employee leaves the organization voluntarily, what
should HR do?
Question 10 What position in an organization is often the first to be
cut when budget limitations occur?
Question 11 The Employee Assistance Program is often outsourced
because:
Question 12 Why is participatory management considered a best
practice?
Question 13 Why is maintaining a genuine open-door policy easier
for a first-line manager than for a higher-level manager?
Question 14 According to the textbook, which of the following
actions can hurt a manager’s credibility with employees?

Question 15 When a job is considered controversial, who may be
responsible for conducting a job evaluation?
Question 16 Preparing and verifying a position statement is the first
step in:
Question 17 Some HR departments have adopted a position of sharing
only a former employee’s title and dates of employment in order to:
Question 18 Why should the practice of having a new employee start
work before the recruiting process is complete be avoided?
Question 19 According to the textbook, which statement best
summarizes the relationship between the HR department and a
department manager regarding recruiting activities?
Question 20 The civil service classification system is a process that:
===============================================

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Question 1
Today’s Human Resource Departments may be seen as having
an image problem because
• Question 2
The textbook authors suggest that many practitioners of health
care personnel office’s did not stay in the field because
• Question 3
Criticism that HR departments have missed an opportunity to
be more of a full partner in an organization stems from:
• Question 4

Under this type of HR model, managers do not act on
decisions without clearance from the HR department.
• Question 5
The human resource model most common in hospitals and
other labor-intensive service organizations is the:
• Question 6
The pivotal year for changes in HR was 1964 because of what
significant legislation?
• Question 7
The Immigration Reform and Control Act of 1986:
• Question 8
The Civil Rights Act of 1964 had the effect of:

• Question 9
If an employee leaves the organization voluntarily, what
should HR do?
• Question 10
What position in an organization is often the first to be cut
when budget limitations occur?
• Question 11
The Employee Assistance Program is often outsourced
because:
• Question 12
Why is participatory management considered a best practice?
• Question 13

Why is maintaining a genuine open-door policy easier for a
first-line manager than for a higher-level manager?
• Question 14
According to the textbook, which of the following actions can
hurt a manager’s credibility with employees?
• Question 15
When a job is considered controversial, who may be
responsible for conducting a job evaluation?
• Question 16
Preparing and verifying a position statement is the first step in:
• Question 17

Some HR departments have adopted a position of sharing only
a former employee’s title and dates of employment in order to:
• Question 18
Why should the practice of having a new employee start work
before the recruiting process is complete be avoided?
• Question 19
According to the textbook, which statement best summarizes
the relationship between the HR department and a department
manager regarding recruiting activities?
• Question 20
The civil service classification system is a process that:
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HSA 530 Week 1 Discussion Changes in Human Resource
Management (HRM) and Employment Law"

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HSA 530 Week 1 Discussion -
"Changes in Human Resource Management (HRM) and Employment
Law" Please respond to the following:
· * From the scenario “Learnscape 1: More Help Needed –
Now!” examine the role of human resources in health care
organizations. Suggest a key characteristic that is required by HR to
establish effective relationships with line managers, indicating the
likely impact to the organization.
· * From the scenario “Learnscape 2: Tough Dad Approach”,
recommend a strategy that HR can use to address complaints related
to a specific employee rights issue. Provide support for your
recommendation.
===============================================
HSA 530 Week 1-10 Discussion Question
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HSA 530 Week 1 Discussion Changes in Human Resource
Management (HRM) and Employment Law"

HSA 530 Week 2 Discussion Human Resources Activities and
Relationships
HSA 530 Week 3 Discussion HSA 530 Week 3 Discussion
HSA 530 Week 4 Discussion Performance Appraisals and the Law
HSA 530 Week 5 Discussion Civil Service and Interviewing
Techniques
HSA 530 Week 6 Discussion Employee Relations and Safe Work
Environment
HSA 530 Week 7 Discussion Documentation and Employee
Terminations
HSA 530 Week 8 Discussion Decision Making and Unions
HSA 530 Week 9 Discussion Employee Relations and Avoiding
Litigation
HSA 530 Week 10 Discussion Consultants to Support HRM and the
Future of HRM in Health Care

===============================================
HSA 530 Week 2 Discussion Human Resources Activities
and Relationships
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"Human Resources Activities and Relationships" Please respond to
the following:
· Analyze the HR function you believe to be the most important
to the overall success of the organization. Provide one example to
support your rationale.
· * From the scenario “Learnscape 3: The Silent Group”, analyze
the role that line managers in health care organizations play in
developing HRM. Provide an example to support your analysis.
===============================================
HSA 530 Week 3 Assignment 1 Health Care Human
Resources Management (2 Papers)
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This Tutorial contains 2 Papers
Assignment 1: Health Care Human Resources Management
Due Week 3 and worth 240 points
Imagine that you have applied for the position of Manager of Human
Resources at an acute care hospital in your community. The hospital
is planning to expand its services to meet the needs of a growing
community. As part of the application screening process, you have
been asked to write a document that outlines the steps you would take,
as the manager of HR, to improve the effectiveness of HRM in this
organization.
Write a three to four (3-4) page paper in which you:
1. 1. Analyze two (2) current trends in health care that are
affecting human resources management that may likely impact your
hiring decision as HR manager. Provide support for your analysis.
2. 2. Suggest a significant opportunity for HR to become more of
a strategic partner within an organization. Justify your response.
3. 3. Recommend a model of human resources management that
would be the most appropriate for this organization in question.
Provide support for your recommendation.
4. 4. Recommend a strategy that HR could implement in order to
develop more effective relationships between Human Resources and
the organization’s managers and senior executives, indicating how
each strategy will achieve the desired goal.

5. 5. Determine a specific employment law that may affect the
hiring and selection process at the acute hospital in your community.
Provide support for your rationale.
6. 6. Use at least three (3) quality academic resources in this
assignment. Note: Wikipedia and other Websites do not qualify as
academic resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides; citations and references must
follow APA or school-specific format. Check with your professor for
any additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date.
The cover page and the reference page are not included in the
required assignment page length.
The specific course learning outcomes associated with this
assignment are:
· Analyze the unique aspects of managing human resources (HR)
in health care organizations.
· Evaluate the effects of major employment laws on HR
functions in health care organizations.
· Evaluate the competencies necessary for effective health care
human resources management.
· Use technology and information resources to research issues in
health services human resource management.

· Write clearly and concisely about health services human
resource management using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic /
organization of the paper, and language and writing skills, using the
following rubric.rt your analysis.
===============================================
HSA 530 Week 3 Discussion HSA 530 Week 3 Discussion
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"Job Descriptions and Employee Training and Development" Please
respond to the following:
• Go to the Joint Commission’s Website located at
http://www.jointcommission.org/standards_information/jcfaq.aspx. At
“Standards FAQs,” select a field-related manual category from the
drop-down list, type in “human resources” in the “Optional Keyword”
box, and then click the “Go” button. Next, provide an example of how
the Joint Commission has influenced a specific function of HR in a
healthcare organization.
• Recommend a specific employee training method that you think
would be most effective for a healthcare organization, and determine
one advantage and one disadvantage of your chosen training method.

===============================================
HSA 530 Week 4 Discussion Performance Appraisals and the
Law
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"Performance Appraisals and the Law" Please respond to the
following:
· According to the material in Chapter 9, most employee
complaints related to performance evaluations are based on alleged
violations of employment law. Determine what you think would be a
common complaint that could have legal consequences. Propose a
strategy that HR could implement to reduce the number of these types
of employee complaints.
===============================================
HSA 530 Week 5 Discussion Civil Service and Interviewing
Techniques

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"Civil Service and Interviewing Techniques" Please respond to the
following:
• From the case study “Didn’t Cut It? Hire Another”, state your
analysis of the following and justify your response:
o The types of management errors were committed
o Other options Kathy and Sam could have considered to fill this
position that might have led to a more successful hiring decision
===============================================
HSA 530 Week 5 Midterm Exam
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HSA 530 Midterm Exam
• The major piece of legislation that caused many personnel
departments to shift from just hiring practices to including
negotiations with labor unions was
• Question 2

The textbook authors suggest that many practitioners of health
care personnel office’s did not stay in the field because
• Question 3
One reason why the HR model is infrequently used in the
United States may be:
• Question 4
Large HR departments are likely to have:
• Question 5
One reason why HR departments are often referred to as “the
police” of the organization is because:
• Question 6
What regulation is most closely tied to the Bill of Rights’
“pursuit of happiness” clause?
• Question 7

What regulation remains as the country’s basic wage-and-hour
law?
• Question 8
The Rehabilitation Act was the precursor to the:
• Question 9
What position encompasses the changing requirements of the
entire organization?
• Question 10
The difference in perspectives between a line manager and a
HR manager about rewarding employees is:
• Question 11
What three activities will almost all human resources
department be intimately involved in?

• Question 12
Which of the following statements sums up the textbook’s
position on a manager’s visibility and availability?
• Question 13
According to the textbook, which of the following actions can
hurt a manager’s credibility with employees?
• Question 14
What is a difference between the job summary and the
principal duties performed sections of a position description?
.
• Question 15
The term “exempt,” when used in position descriptions,
means:

• Question 16
The frequently occurring delay between the time an offer of
employment is accepted and when the company has the individual
start work exists because:
• Question 17
If a lawsuit is filed against the organization regarding
reference checks, who is legally responsible?
• Question 18
Why is it best for department managers to have the HR
department check the references of potential candidates?
• Question 19
The civil service classification system is a process that:
• Question 20

The hiring process for individuals seeking employment at state
and local health care organizations covered by civil service:
• Question 21
Which question is illegal to ask in an interview?
• Question 22
Interviewers should focus most of their interview questions in
what area?
• Question 23
Which question about a candidate’s age is allowed on an
application or in an interview?
• Question 24
Employees learn better when:
• Question 25
On-the-job training is most effective when:
===============================================

HSA 530 Week 6 Discussion Employee Relations and Safe
Work Environment
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"Employee Relations and Safe Work Environment" Please respond to
the following:
· Specify two possible employee issues that a manager might
encounter, and assess the importance of determining whether each
chosen employee issue is related to behavior or performance. Propose
one recommendation on how to specifically correct each type of issue.
· Recommend a key objective that should be included in an HR
policy to help ensure the existence of a work environment that
protects employees from situations involving harassment, violence, or
breaches of personal information. Provide support for your rationale.
===============================================
HSA 530 Week 7 Assignment 2 Human Resources Policies
and Procedures (2 Papers)
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Assignment 2: Human Resources Policies and Procedures
Continuing with the scenario from Assignment 1, imagine that you
have been hired as the Manager of Human Resources for the acute
care hospital. Your first task is to create a set of policies and
procedures to ensure that the organization’s HRM processes are
aligned with the organization’s goals and objectives. You are also
responsible for completing a hiring plan, training plan, compensation
and benefits plan, and a performance appraisal.
Write a six to eight (6-8) page paper in which you:
1. 1. Examine a significant way that the Joint Commission has
influenced the basic functions of HRM and predict the likely impact
of the policies and procedures at the your acute hospital. Provide
support for your rationale.
2. 2. Analyze the importance of collaboration between HR and
department managers when filling open positions, indicating the most
likely impact on the hiring process.
3. 3. Create a detailed outline of a training program for
managers. The outline should include, at a minimum, interviewing
techniques that both help managers identify the best candidate for the
job and meet the requirements of appropriate employment laws and
regulations.
4. 4. Determine the most significant factor that should be
considered in order to develop a compensation and benefit plan that is

fair, competitive, and aligned with the organization’s strategic
objectives, indicating the direct impact of each factor on the elements.
5. 5. Recommend a performance appraisal method that you
believe would be the most effective for the organization and support
the reasons for your decision. Provide support for your
recommendation.
6. 6. Create a strategy to effectively manage both performance-
and behavioral-based employee problems, which will lead to the
desired behavior result.
academic resources.
assignment are:
· Develop the key components of an employment agreement.

· Examine the influence of the Joint Commission on the
development of job descriptions and performance management
programs.
· Develop an effective interview and selection process that meets
the requirements of employment laws and regulations.
· Propose ways that job performance and training can be
integrated.
· Analyze the objectives and methods of an effective
performance appraisal process.
· Analyze the challenges that confront health care employers in
providing competitive compensation and benefit programs.
===============================================
HSA 530 Week 7 Discussion Documentation and Employee
Terminations
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"Documentation and Employee Terminations" Please respond to the
following:

· From the case study “Relax, It’s Only a Little Paperwork”,
propose an HR strategy that would help ensure mangers know what
type of information they should document and what information they
should avoid putting in an employee file. Justify your
recommendations.
· * Based on the scenario “Learnscape 4: The Repeat Offender”,
suggest the most likely cause for the employee failing to recognize the
serious nature of the situation and how this failure may be avoided in
the future. Provide support for your rationale.
===============================================
HSA 530 Week 8 Discussion Decision Making and Unions
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"Decision Making and Unions" Please respond to the following:
• Propose a strategy human resource managers should adopt in order
to ensure employees know they can voice their ethical concerns up the
chain of command without fear of retaliation.
• Use the Internet or Strayer Library to locate one (1) article on the
current state of memberships in labor unions in the U.S. (Note: Select
an article that has been published within the last three to five [3-5]
years.) Next, determine whether you agree or disagree that unions add
value to a health care organization. Provide support for your position.

===============================================
HSA 530 Week 9 Discussion Employee Relations and
Avoiding Litigation
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"Employee Relations and Avoiding Litigation" Please respond to the
following:
· Examine the major benefits to an organization that allocates
organizational resources towards employee relations activities. Then,
specify two employee relations activities that you believe would have
the greatest impact on an organization. Provide support for your
rationale.
· Compose a strategy that an organization can implement to
reduce the number of HR cases that reach the point of arbitration.
Support your answer
===============================================
HSA 530 Week 10 Assignment 3 Human Resources Planning
and Employee Relations (2 Papers)

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Assignment 3: Human Resources Planning and Employee Relations
Building on the work that you completed in Assignment 2, continue
evaluating the role of functions HR in creating a set of Human
Resources’ policies and procedures for the acute care hospital.
Write a five to six (5-6) page paper in which you:
1. 1. Explain the importance of maintaining accurate and
objective employee records, indicating the consequences that may
result from lack of record keeping. Provide support for your rationale.
2. 2. Provide an example of formal and an example of informal
documentation that would normally be maintained in an employee
file, indicating how each is likely to protect an employer.
3. 3. Determine the most significant factor that will ensure an
effective legal termination, indicating the most likely way employees
can protect themselves from termination in a downsizing situation.
4. 4. Analyze two (2) major challenges that today’s health care
leaders face in trying to uphold the ethics of critique, justice, and
caring, indicating how managers can balance the need for ethics with
employee and organizational needs.
5. 5. Create a detailed outline of an effective succession planning
process that will help ensure a smooth transition as members of the
management team at your organization begin to retire. (The plan
should prescribe, at a minimum, how to identify employees for

advancement, training and development programs, mentorships, and a
timeline for preparing leaders for their role.)
6. 6. From both a management and employee perspective, justify
or dispute unionization. Provide support for your rationale.
7. 7. Suggest the best way in which HR can continue to be an
effective strategic partner in helping this organization achieve its
future goals. Provide support for your rationale.
academic resources.
assignment are:
· Analyze the unique aspects of managing human resources in
health care organizations.
· Analyze the impact of labor unions on the health care industry.

· Demonstrate the importance of HR as a strategic partner in
health care organizations.
Grading for this assignment will be based on answer quality, logic /
organization of the paper, and language.
===============================================
HSA 530 Week 10 Discussion Consultants to Support HRM
and the Future of HRM in Health Care
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"Consultants to Support HRM and the Future of HRM in Health
Care" Please respond to the following:
• Evaluate two (2) advantages for a health care administrator to
engage the services of a consultant to improve the functions of HR.
• Use the Internet or Strayer Library to research current trends in
HRM in health care organizations. Next, speculate which trend is
driving the HR function with health care organizations. Provide
support for your speculation.

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