3. About VSO
• A 3rd Party BPO Service Provider with proven track record
in the Logistics, Customer Service, Financial and Health Care
Verticals
• Mission & Vision: To be the top BPO service provider.To combine
the best possible services, skilled Manpower, Infrastructure andValues
to add positively impact our clients.To create synergies between all
stakeholders for the benefit for every individual and the society at
large
VSO - Confidential
4. VSO Team
Dheerajj Agarwaal – MBA graduate from the USA with over
12 years experience in the ITES segment
Vishakha Agarwaal – MBA graduate from the USA with over
8+ years experience in the ITES segment and 4 years in US
sales
Strong Department Heads of IT, HR and Operations
VSO - Confidential
5. State of the Art Infrastructure
• Located in One of the best IT parks in the country
• 24/7 uninterrupted service delivery with 100% power back-
up, redundant data, telecommunications and internet links
• Predictive Dialing and ACD solutions with integrated IVR,
CTI, Voice Mail, Reporting, Monitoring and Recording
Solutions
• Noise Cancellation Headsets, Branded Desktops, Cisco
Routers, Firewalls etc.
VSO - Confidential
6. VSO Services
Customer Service
Debt Collections
Data Entry
Tele Sales
Logistics Support Services
E-Commerce
LPO
Graphic Designing, 2d and 3d Animation
VSO - Confidential
7. Debt Collections
Outbound collections
Inbound collections
Skip Tracing
Pre-Reminder Calls
100% Compliant, Firm and Problem Resolving Approach
Early Stage, Late Stage collections
Bankruptcy Processing
Customer Service
Payroll Services
VSO - Confidential
8. Logistics
3PL and 4PL
Invoice Processing
Bill of Lading Processing
Vendor Management
Shipment Tracking
Cargo tracking and tracing
Electronic Data Interface (EDI) processing services
Invoice/Billing
Management services
VSO - Confidential
9. Customer Service
Inbound/Outbound Customer Service
Satisfaction Survey Calls
Dispute Handling and Resolution
Technical Helpdesk
100% customer satisfaction
VSO - Confidential
10. Data Entry
Data Conversion
Data Digitization
99.8% Accuracy Levels
Quick Turnaround Times
Highly experienced in the Health Care, Legal and Accounting
Domains
VSO - Confidential
