The Datascension Advantage 2012


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A comprehensive company and country profile of Costa Rica\'s premier contact center solution.

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The Datascension Advantage 2012

  1. 1. The Datascension Advantage
  2. 2. <ul><li>Integrity </li></ul><ul><ul><li>An industry leader that provides transparency and accuracy </li></ul></ul><ul><li>Professionalism </li></ul><ul><ul><li>Unparalleled work ethic that enhances our clients’ business </li></ul></ul><ul><li>Execution </li></ul><ul><ul><li>Practical cost effective near shore outsourcing solutions that exceed in quality and production. </li></ul></ul>Our Commitments
  3. 3. Why Costa Rica? …..Proven Track Record
  4. 4. Why Costa Rica? …..Proven Track Record
  5. 5. Why Costa Rica? …..Proven Track Record
  6. 6. Why Costa Rica? …..Proven Track Record
  7. 7. Why Costa Rica? …..Proven Track Record
  8. 8. Why Costa Rica? …..Proven Track Record
  9. 9. Why Costa Rica? …..Proven Track Record
  10. 10. Why Costa Rica? …..Qualified Work Force
  11. 11. Why Costa Rica? …..Qualified Work Force
  12. 12. Why Costa Rica? …..Qualified Work Force
  13. 13. Why Costa Rica? …..Qualified Work Force
  14. 14. Why Costa Rica? …..Qualified Work Force
  15. 15. Why Costa Rica? …..Qualified Work Force
  16. 16. Why Costa Rica? …..Qualified Work Force
  17. 17. Why Costa Rica? …..Qualified Work Force
  18. 18. Why Costa Rica? …..Strategic Location
  19. 19. Why Costa Rica? …..Strategic Location
  20. 20. Why Costa Rica? …..Outstanding Business Climate Source: World Bank: The Worldwide Governance Indicators 2010
  21. 21. Why Costa Rica? …..Outstanding Business Climate
  22. 22. Why Costa Rica? …..Outstanding Business Climate
  23. 23. Why Costa Rica? …..Outstanding Business Climate
  24. 24. Why Costa Rica? …..Quality Infrastructure
  25. 25. Why Costa Rica? …..Quality Infrastructure
  26. 26. Why Costa Rica? …..Quality Infrastructure
  27. 27. Why Costa Rica? …..Quality of Life
  28. 28. Why Costa Rica? …..Quality of Life
  29. 29. <ul><li>We guarantee your projects will be handled 100% in Costa Rica. </li></ul><ul><li>We rank at #35 in the Top employment companies in CR. </li></ul><ul><li>Our agent’s average tenure with the company is 3-5 years, and our management team member’s average tenure is 5-10 years. </li></ul><ul><li>Client-centric organization – we build small “cells” dedicated to specific client projects. </li></ul><ul><li>You have direct access to monitor your projects at your convenience. </li></ul><ul><li>Full availability of your projects progress and reporting 24/7. </li></ul><ul><li>Added-value to your projects through our years of experience and know-how. </li></ul><ul><li>We offer services in multiple languages including Portuguese, French, Spanish, and English. </li></ul><ul><li>Our employee benefit programs are second to none. </li></ul><ul><li>Market Research Data Collection </li></ul><ul><li>Contact Center Solutions </li></ul><ul><li>Plug & Play Services </li></ul><ul><li>Data Services </li></ul>Why Datascension? Our Service Offerings
  30. 30. <ul><ul><li>Datascension is an energy efficient, premier employment provider in </li></ul></ul><ul><ul><li>Costa Rica. We boast an approximate 60% savings in energy </li></ul></ul><ul><ul><li>consumption which in turn helps us to maintain a highly competitive </li></ul></ul><ul><ul><li>compensation scale, flexible work schedules, and a unique benefits </li></ul></ul><ul><ul><li>package for employees, we maintain a happy and healthy work </li></ul></ul><ul><ul><li>environment which supports great reductions in attrition while improving </li></ul></ul><ul><ul><li>performance. </li></ul></ul><ul><ul><li>Some of these benefits are: </li></ul></ul><ul><ul><li>On-site doctor </li></ul></ul><ul><ul><li>Break room fully equipped with microwaves, vending machines, TVs and refrigerators </li></ul></ul><ul><ul><li>Discount programs at a wide variety of restaurants and stores within the San Pedro Mall and surrounding community </li></ul></ul><ul><ul><li>Special pay deduction programs: Available at many restaurants and stores </li></ul></ul>Our Contribution to Costa Rica
  31. 31. Operations’ Organization Structure Our management structure is “Client Centric” – small cells focus on client projects resulting in consistent increases in efficiency and quality. HR HR Your Project! HR Operations Director Quality Control Manager Ops Manager Ops Manager Ops Manager Supervisors Quality Controllers Project Assistants Supervisors Quality Controllers Project Assistants Supervisors Quality Controllers Project Assistants
  32. 32. <ul><li>Telephone Data Collection </li></ul><ul><li>Web Data Collection </li></ul><ul><ul><li>B usiness to Business </li></ul></ul><ul><ul><li>Business to Consumer </li></ul></ul><ul><ul><li>Mixed Mode Interviewing </li></ul></ul><ul><ul><li>Recruiting </li></ul></ul><ul><ul><li>Multi-lingual Capabilities </li></ul></ul><ul><ul><li>Service in all of the Americas, the Caribbean, UK and Spain </li></ul></ul><ul><ul><li>Programming </li></ul></ul><ul><ul><li>Hosting </li></ul></ul><ul><ul><li>Panel Relationships with Multiple Vendors </li></ul></ul><ul><ul><li>Project Management </li></ul></ul><ul><ul><li>Provided in all of the Americas, the Caribbean, UK and Spain </li></ul></ul>Market Research Data Collection
  33. 33. Market Research Data Collection <ul><li>Areas of Expertise: </li></ul><ul><li>General Advertising Research </li></ul><ul><li>Attitude & Usage Research </li></ul><ul><li>Brand Research: Brand Image Tracking </li></ul><ul><li>Brand Research: Brand Loyalty / Satisfaction </li></ul><ul><li>Business-to-Business: Business / Professional Research </li></ul><ul><li>Concept / Positioning: Concept Testing </li></ul><ul><li>Consumer Research: General </li></ul><ul><li>Consumer Research: Lifestyle & Value Trends </li></ul><ul><li>Customer Satisfaction: Customer Satisfaction Studies </li></ul><ul><li>Idea Generation </li></ul><ul><li>International: Marketing Research </li></ul><ul><li>Marketing Research: Qualitative Research </li></ul><ul><li>Marketing Research: Quantitative Research </li></ul><ul><li>Media Research: General </li></ul><ul><li>New Product Research: General </li></ul><ul><li>Public Opinion / Political: Political Polling </li></ul><ul><li>Public Opinion / Political: Public Opinion </li></ul><ul><li>Strategic Research: General </li></ul><ul><li>Technology Evaluations </li></ul><ul><li>Test Market Research </li></ul><ul><li>Tracking Research </li></ul><ul><li>Website Usability </li></ul><ul><li>Research Techniques & Services </li></ul><ul><li>Ethnography / Observational Research </li></ul><ul><li>Qualitative Services: General </li></ul><ul><li>Qualitative Services - Moderating: General </li></ul><ul><li>Qualitative Services - Moderating: Executives / Professionals </li></ul><ul><li>Qualitative Services - Moderating: Medical / Health Care </li></ul><ul><li>Qualitative Services - Related: Video Conferencing </li></ul><ul><li>Sensory Research </li></ul><ul><li>Industries & Market Specialties </li></ul><ul><li>Automotive / customer service / scheduling </li></ul><ul><li>Business-to-Business/Industrial/managerial </li></ul><ul><li>Entertainment: Entertainment Industry </li></ul><ul><li>Health Care / Medical: General - Healthcare </li></ul><ul><li>Health Care / Medical: General - Medical </li></ul><ul><li>Online Research Tools and Services </li></ul><ul><li>Online Surveys: Surveys </li></ul><ul><li>Online Survey-Related Services: Survey Hosting </li></ul><ul><li>Online Survey-Related Services: Survey Programming </li></ul><ul><li>  </li></ul>
  34. 34. <ul><li>SUPPORT: </li></ul><ul><li>Customer Service Support </li></ul><ul><ul><li>Order Taking </li></ul></ul><ul><ul><li>E-mail Response/Crisis Aversion </li></ul></ul><ul><ul><li>Technical Support </li></ul></ul><ul><li>Sales Support </li></ul><ul><ul><li>Up-Selling </li></ul></ul><ul><ul><li>Cross-Selling </li></ul></ul><ul><ul><li>Order Taking </li></ul></ul><ul><li>DATA SERVICES: </li></ul><ul><li>Data Processing </li></ul><ul><ul><li>Script programming </li></ul></ul><ul><ul><li>(CATI & Web) </li></ul></ul><ul><ul><li>Tabulations </li></ul></ul><ul><ul><li>Transcriptions </li></ul></ul><ul><ul><li>Translations </li></ul></ul><ul><ul><li>Coding </li></ul></ul>Contact Center Services <ul><li>PLUG & PLAY: </li></ul><ul><li>Infrastructure Design and Implementation: </li></ul><ul><ul><li>Business Model Analysis </li></ul></ul><ul><ul><li>Personalized Business Solution </li></ul></ul><ul><ul><li>Strategic Implementation </li></ul></ul><ul><li>Workforce & Back Office Support: </li></ul><ul><ul><li>Recruiting & Training </li></ul></ul><ul><ul><li>Accounting & Tax </li></ul></ul><ul><ul><li>Payroll </li></ul></ul><ul><ul><li>Human Resources </li></ul></ul><ul><ul><li>IT </li></ul></ul><ul><li>Technical Capabilities: </li></ul><ul><ul><li>Managed LAN </li></ul></ul><ul><ul><li>Managed DIA </li></ul></ul><ul><ul><ul><li>(Direct Internet Access) </li></ul></ul></ul><ul><ul><li>Managed IPL </li></ul></ul><ul><ul><li>(International Private Line) </li></ul></ul><ul><ul><li>Managed VoIP PBX </li></ul></ul>
  35. 35. Some of the Industries We’ve Served: <ul><li>Consumer Goods & Retailing > Apparel , Cosmetics & Personal Care , House & Home , Pet Services & Supplies </li></ul><ul><li>Travel & Leisure > Entertainment , Travel Services </li></ul><ul><li>Food & Beverage Beverages > Alcoholic Beverages , Coffee & Tea , Soft Drinks </li></ul><ul><li>Food > Confectionery , Dairy Products , Food Processing </li></ul><ul><li>Heavy Industry Energy & Resources > Energy , Mining , Utilities </li></ul><ul><li>Manufacturing & Construction > Construction , Machines & Parts , Manufacturing </li></ul><ul><li>Materials & Chemicals > Metals , Paper & Forest Products ,  Plastics </li></ul><ul><li>Transportation & Shipping > Automotive , Aviation & Aerospace , Logistics & Shipping </li></ul><ul><li>  Service Industries Business Services & Administration > Accounting & Finance , Corporate Services , Human Resources </li></ul><ul><li>Financial Services > Banking & Financial Services , Insurance , Real Estate </li></ul><ul><li>Public Sector Associations/Non-Profits , Education , Government </li></ul><ul><li>Life Sciences Healthcare > Facilities , Insurance & Managed Care , Regulation & Policy </li></ul><ul><li>Medical Devices > Cardiovascular Devices , Equipment & Supplies , Wound Care </li></ul><ul><li>Pharmaceuticals > Diseases & Conditions , Prescription Drugs , Therapeutic Area </li></ul><ul><li>Technology & Media Computer Hardware & Networking > Computer Equipment , Electronics , Networks </li></ul><ul><li>E-Commerce & IT Outsourcing > E-Commerce , IT Administration , IT Services </li></ul><ul><li>Media > Broadcasting & Cable , Publishing </li></ul><ul><li>Software & Enterprise Computing > CRM & Customer Service , Internet Applications , Software & Services </li></ul><ul><li>Telecommunications & Wireless > Telecommunications , Wireless </li></ul><ul><li>Marketing & Market Research Advertising & Marketing > Branding , Email Marketing , Strategic Planning </li></ul><ul><li>Demographics > Age , Lifestyle & Economics , Multicultural </li></ul><ul><li>  </li></ul>
  36. 36. <ul><li>Advantage </li></ul><ul><ul><li>Datascension is committed to utilizing the latest technologies available to provide our clients the best service possible. </li></ul></ul><ul><li>Stations </li></ul><ul><ul><li>We have approximately 400 thin clients that we use as our agent station where we are able to do several types of connectivity on our own modified version of Linux Thin station. </li></ul></ul><ul><li>Connectivity </li></ul><ul><ul><li>Based on Cisco routers. We have redundant fiber links with different providers. Our international private line terminates at Miami NAP of Americas. </li></ul></ul><ul><li>Network Infrastructure </li></ul><ul><ul><li>Based on redundant Linux servers, we provide all the network infrastructure services. </li></ul></ul><ul><li>Production Systems </li></ul><ul><ul><li>We have dual production servers where we run Quancept on Linux operating system. </li></ul></ul><ul><li>Telephony </li></ul><ul><ul><li>We use a mixed environment where we run SPSS dialers and also Voice over IP services. </li></ul></ul><ul><li>Datacenter </li></ul><ul><ul><li>All our cabinets are fed by redundant UPS outlets to ensure the most time up possible. </li></ul></ul>Information Technology
  37. 37. Get to Know Datascension Reception
  38. 38. HR Office,Training & Conference Rooms
  39. 39. Main Floor
  40. 40. Thank you! We hope to win your business! Please contact us below at your convenience! Michael Antoine Sales Director USA (888)903-7373 ext.2541 Costa Rica (506) 2246-3747 ext.2541 Email & AIM: [email_address] Skype : michael.antoine39