SlideShare a Scribd company logo
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Weʼre here to create
something great
Product design as a theory of change




       Joe Edelman — Citizen Logistics, Inc. — #pdf10
QUESTIONS
What do we want?
Whatʼs missing?
ACTION AND
COMMUNITY
  AT SCALE
Three Ways
to Drive Action
EMAIL
CONVERSIONfunnel)
        (pic of
FUNNELS
Field Organizing
Social Media
Emails → Virtual Actions
                 Conversion Funnel




                       ?
Social Media                            Walkie-talkie
                                      Field Organizing
EMAIL
CONVERSIONfunnel)
        (pic of
FUNNELS
Pro
Good metrics • Tight control of messaging
Field Organizing

Pro
• real relationships
• real-world action
• increasing engagement
• more likely to bring in big
  money
Field Organizing




Pro
• sometimes good metrics • can be viral
Emails → Virtual Actions
                 Conversion Funnel




                       ?
Social Media                            Walkie-talkie
                                      Field Organizing
Saul Alinsky


COMMUNITY ORGANIZING
Emails → Virtual Actions
                 Conversion Funnel




                       ?
Social Media                            Walkie-talkie
                                      Field Organizing
Emails → Virtual Actions
                 Conversion Funnel




                 GROUNDCREW


Social Media                            Walkie-talkie
                                      Field Organizing
ACTION AND
COMMUNITY
  AT SCALE
What do we want?
Whatʼs missing?
Whatʼs
unnecessary?
⊘
Spreadsheets
⊘CRM
Listings
⊘
Tracking
 across
Facebook
 Twitter
  Email
  SMS
⊘
Manually Tracking
where people are
⊘
Manually Tracking
   schedules
people
 location
availability
  action
people
location
availability
action
++++
Whatʼs
unnecessary?
What could be fun?
Make it
one-click
Visualize progress
Track utopian
   metrics
how many people...
• show up
• meet others
• become friends
• enjoy themselves
• become leaders
What could be fun?
What do we want?

Whatʼs unnecessary?

What could be fun?
Who deserves some
power?
(pic of funnel)


EMAIL CONVERSION
     FUNNELS
FIELD
ORGANIZING
Who deserves some
power?
How can people
build on this?
Technology                                                                CEML
                                                                          Server
                                                                                    Realtime
                                                                                     iPhone
                                                                                                Realtime
                                                                                                  Web




Ecosystem Building
                                                                                          Abstract Data
 Powerful,        Event          Open Source             SMS /                               Model
                                                                          CMS / Social
Documented     Coordination      Clients with          Messaging
                                                                            Plugins       Strategy for
   API          Language           Plugins              Plugins
                                                                                          API Buy-In


                                                                                   Trade Secrets
Scalability
                                                                             HYDRA             PICARD
 Actor-      Redis for                       Ruby &                           custom       cross-platform
                           Real                            HTML5
 based        speed                        JavaScript                        streaming        realtime
                                                         WebSockets
                          Servers                                           database on     coordination
   (like        (like                       for most      or polling
                         (like Twitter!)                 (like AppJet!)        Redis           engine
 Erlang!)     GitHub!)                        devs
How can people
build on this?
QUESTIONS
What do we want?

Whatʼs unnecessary?

What could be fun?

Who deserves some power?

How can people build on this?
Emails → Virtual Actions
                 Conversion Funnel




                 GROUNDCREW


Social Media                            Walkie-talkie
                                      Field Organizing
Weʼre here to create
something great
Product design as a theory of change




       Joe Edelman — Citizen Logistics, Inc. — #pdf10

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We're Here to Create Something Great: 5 Questions That Will Help

Editor's Notes

  1. How many are developers? Political organizers? I will unite you. Because we’re all working to create some kind of social effect, and that’s what this is about.
  2. internet has given us big scales virtual actions? no. massive community. people in the streets. real-world action at scale.
  3. Advantages to this to sign up to recruit to bring people into the fold Good metrics - who opens it, who reads it, etc Tight control of messaging Con Increasing disengagement • less likely to bring in big money • requires copy, design, quantitative skills
  4. walkie talkies and spreadsheets lousy data • requires social, community building, coordinative skills Pro • real relationships • real-world action • requires social, community building, coordinative skills
  5. Pro • sometimes good metrics • can be viral Con • weak relationships • requires social media skills
  6. go thru all three
  7. what are the most complicated, pain in the ass parts of field organizing? of crm?
  8. * what we came up with * to basics * got rid of all that stuff
  9. even simpler action & people
  10. a few techniques we use for that our field is about engaging people & making good use of them it’s a challenge... it could be fun but the day to is in the dark -> causing positive experiences
  11. pipeline...