Twilio experts show how to augment existing Call Centers to burst-out calls into the Cloud (by creating AI-based IVR-s, adding new communication channels & using SIP to add cloud voice capabilities to your existing VoIP infrastructure), so YOU – too, can help businesses deal with the increased call volumes in the new #COVID19 world.
Event details: https://www.meetup.com/Serverless-Toronto/events/271150279/
Event recording: https://youtu.be/32SA_LEmDTU
For more exciting learning opportunities, join our #ServerlessTO community: https://www.meetup.com/Serverless-Toronto/about/
2. Welcome to ServerlessToronto.org
“Home of Less IT Mess”
1
Introduce Yourself ☺
- Why are you here?
- Looking for work?
- Offering work?
“Accelerating with a Cloud Contact Center”
presentation & demo will start at 6:20pm…
3. Serverless is not just about the Tech:
2
Serverless is New Agile & Mindset
#1 Serverless Dev
(Back-end FaaS dev, but
turned into gluing APIs
and Managed Services)
#2 We're obsessed to
creating business value
(meaningful MVPs,
Products), to empower
Business users
#3 We build bridges
between Serverless
Community (“Dev leg”),
and Front-end & Voice-
First developers & User
Experience designers
(“UX leg”)
#4 Achieve agility NOT
by “sprinting” faster
(like in Scrum), but
working smarter (by
using bigger building
blocks and less Ops)
4. Upcoming #ServerlessTO Online Meetups
3
1. What’s the big deal with Graph Databases? – Alex Barbosa
Coqueiro Head of Public Sector Solutions Architecture for Latin
America, Canada and Caribbean at AWS ** AUG 6 @ 6pm **
2. Your Presentation ☺ ** WHY NOT SHARE THE KNOWLEDGE?
7. How to Augment existing Call
Centers to burst-out calls to Cloud
Karla Nussbaumer, Head of Technical
Marketing & Patrick Kolencherry, Sr. Product
Marketing Manager at Twilio
6
The Feature Presentation
(not the full “Migration of the Nation” :)