1. 1
EXECUTIVE SUMMARY
“Experience is the best teacher”. This saying has played a said the
industry visit as a part of the curriculum of the MBA programme of sunshine
college . This visit & consequent report on the student took practically visit the
industry & study real Business area.
This practical training in the MBA programme of the sunshine college
develops the feeling of awareness among the students of management studies.
Along with theoretical knowledge this training has imparted the complete
education of practical world, which is the value addition in our course.
To fulfill these objectives an industrial visit & project report have
becomes an important part of the MBA programme. This is to have a practical
out look of the managerial aspect & witness the function of management in
real business.
I have tried my best to meet the requirement by producing report that is
highly illustrative and clearly explaining concepts that I have learnt during the
training period. I have also paid enough attention to revising and refining the
discussion of major concepts scope for financing for inland fishery in state
bank of India. This project really has enhanced my practical knowledge of the
different management areas, which will be very much fruitful for me in future.
DATE: SIGNATURE (student)
PLACE:
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INTRODUCTION
The word “BANK” acts as the bridge between the people who
needs money and who have excess money with them. In the past, when
barter system was in the existence, at that time there is no any use of
money. But with changing in time, money became the medium for each
and every products as well as services. Later on money became very
important tool for smooth running of economy. Money became the main
tool for every transaction.
With the passage of time, every business is grown like anything
and people need to transfer their fund from one place to another place at
100s or 1000s of kms far away from each other. It takes time to transfer
money physically by any broker or currier services. This creates necessity
of one intermediate which makes this problem easy and it gives birth to
“BANK”.
In the initial stage, banks are generally provides services of
transferring money for which they have started. They are simply
receives money who wants to save and lend to those who ware in
the need of it.
But with passage of time working of banking sector got changed.
Now a day it becomes very important service sector. Banks have
to perform various activities other than its basic activity.
They have to start other function by which smooth running of
business becomes possible. The Banking system has a significant
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role to play in the rapid growth of the economy through planned
efforts.
Research confirms that countries with a well developed Banking
system grow faster then those with a weaker one.
Overall one thing we have to accept that without efficient
banking sector today’s corporate world can not exist and we
can not deny the importance of banks in current corporate
world.
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BANKING SYSTEM IN INDIA
In the INDIA, the banking system was started many years ago.
This system was started in the second or third century A.D., Manu, the
great Hindu Jurist, devoted a section of his work to deposits and
advances and laid down rules relating to rates of interest to be paid or
charged.
At that time the same activity was done at local level by any landlord
person of the village. Every town, big or small, had a ‘Sheth’ also
known as a ‘Shah’ or ‘Shroff’ who performed a number of banking
functions. He was respected by all sections of people as an important
citizen. They were instrumental in transferring funds from place to
place and doing collection business mainly through Hundis an
accepted mode of transfer of money for commercial transactions. By
the passage of time this system was developed very rapidly.
In time of “East India Company” use of banking sector was increased
like anything.
In the wake of the Swadeshi movement, a number of banks
with Indian management were established in the country.
The Punjab National Bank Ltd, was founded in 1895
The Bank of India Ltd, in 1906.
The Canara bank Ltd, in 1906.
The Indian Bank Ltd, in 1907.
The Bank of Baroda Ltd, in 1908, and
The Central Bank of India Ltd, in 19
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After increased use of banking system, suggestions ware made that India
should have central bank. And on the 6th March 1934 the Reserve Bank of
India started functioning with effect from 1st April 1935. Banking Regulation
Act was passed in 1949.
The major participants of the Indian financial system are the
commercial banks, Financial Institutions, encompassing term lending
institutions, investment institutions, specialized financial institutions, and the
state-level development banks, Non-Bank Financial Companies(NBFCs) and
other market intermediaries such as the stock brokers and moneylenders. The
commercial banks and certain variants of the NBFCs are among the oldest of
the market participants. The FIs, on the other hand, are relatively new entities
in the financial marketplace.
Bank means……
“A bank is a financial intermediary, a dealer in loans and deb
“Accepting for the purpose of lending of investment of deposits of money
from public repayable on demand or otherwise and withdraw able by cheques,
Draft, order or otherwise”.
- Indian Banking Regulation Act 1949
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TYPES OF BANK
Central Bank and Monetary Authority
Reserve Bank of India
Apex banking institution
National
Housing
Bank
EXI
M
Bank
IDBI Small Industrial NABARD
Development Bank of
India
Banking Institutions
R.R.B. Co-operative Banks
(Regional Rural Bank)
Commercial Banks
Public Sector Private Sector
Local Area
Banks
State Bank Group Nationalized Banks Indian Foren
New
Banks
Old
Banks
SBI main Subsidiary Banks
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EVOLUTION
Not many financial institutions in the world today can claim the
antiquity and majesty of the State Bank of India. Founded nearly two centuries
ago with the primary intent of imparting stability to the money market, the
bank from its inception mobilized funds for supporting both the public credit
of the company’s Governments in the three presidencies of British India and
the private credit of the European and Indian merchants. From about the
1860s, when the Indian economy took a significant leap forward under the
impulse of quickened world communications and ingenious method of
industrial and agricultural production, the bank became intimately involved in
the financing of practically every trading, manufacturing and mining activity
of the subcontinent. Although large European and Indian merchants and
manufacturers were undoubtedly the principal beneficiaries, the ‘small man’
the never ignored as loans as low as Rs.100 were disbursed in agricultural
district against gold ornaments Added to these the bank till the creation of the
Reserve Bank in 1935 carried out numerous central banking functions.
Adaption to a changing world and the needs of the hour has been one
of the strengths of the bank. In the post-Depression era, for instance, when
business opportunities became extremely restricted, rules laid down in the
book of instructions were relaxed to ensure that good business did not go past.
Yet seldom did the bank contravene its rules or depart from sound banking
principles to retain or expand its business. An innovative array of offices,
unknown to the world then, was devised in the form of branches, sub-branches,
treasury pay-offices, pay offices, sub-pay offices and outstations to
exploit the opportunities of an expanding economy. New business strategies
were also evolved way back in 1937 to render the ‘best banking service’
through ‘prompt and courteous’ attention to customers.
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A highly efficient and experienced management, functioning in a well-defined
organizational structure, did not take long to place the bank on an
exalted pedestal in the areas of business, profitability, internal discipline and
above all credibility. An impeccable financial status, consistent maintenance
of the lofty traditions of banking and observance of a high standard of
integrity in its operations helped the bank gain a pre-eminent status. No
wonder the admiration for the bank was universal as key functionaries of the
India Office and Government of India, successive finance ministers of
independent India, Reserve Bank governors and representatives of the
chambers of commerce showered encomiums on it.
Modern day management techniques were also very much evident in
the good old days. years before corporate governance had become a buzzword,
the bank’s board functioned with a high degree of responsibility and concern
for the shareholder. An unbroken record of profits and a fairly high rate of
dividend all through ensured
Satisfaction prudential management not only protected the interests of
the bank but also ensured that the obligations to customers were met.
The tradition of the past continue to be upheld even to this day as the
State Bank gears itself to meet the emerging challenges of the new
millennium
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HISTORY OF THE BANK
roots of the State Bank of India lie in the first decade of 19th
century, when the Bank of Calcutta, later renamed the Bank of Bengal, was
established on 2 June 1806. The Bank of Bengal was one of three Presidency
banks, the other two being the Bank of Bombay (incorporated on 15 April
1840) and the Bank of Madras (incorporated on 1 July 1843). All three
Presidency banks were incorporated as joint stock companies and were the
result of the royal charters. These three banks received the exclusive right to
issue paper currency till 1861 when with the Paper Currency Act, the right was
taken over by the Government of India. The Presidency banks amalgamated
on 27 January 1921, and the re-organized banking entity took as its name
Imperial Bank of India. The Imperial Bank of India remained a joint stock
company but without Government participation.
Pursuant to the provisions of the State Bank of India Act of 1955, the
Reserve Bank of India, which is India's central bank, acquired a controlling
interest in the Imperial Bank of India. On 30 April 1955, the Imperial Bank of
India became the State Bank of India. The government of India recently
acquired the Reserve Bank of India's stake in SBI so as to remove any conflict
of interest because the RBI is the country's banking regulatory authority.
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In 1959, 1the government passed the State Bank of India (Subsidiary
Banks) Act, which made eight state banks associates of SBI. A process of
consolidation began on 13 September 2008, when the State Bank of Saurashtra
merged with SBI.
SBI has acquired local banks in rescues. The first was the Bank of
Behar (est. 1911), which SBI acquired in 1969, together with its 28 branches.
The next year SBI acquired National Bank of Lahore (est. 1942), which had
24 branches. Five years later, in 1975, SBI acquired Krishna ram Baldeo
Bank, which had been established in 1916 in Gwalior State, under the
patronage of Maharaja Madho Rao ScIndia. The bank had been the Dukan
Pichadi, a small moneylender, owned by the Maharaja. The new banks first
manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank of
Cochin in Kerala, which had 120 branches. SBI was the acquirer as its
affiliate, the State Bank of Travancore, already had an extensive network in
Kerala.
The State Bank of India and all its associate banks are identified by the same
blue keyhole logo. The State Bank of India wordmark usually has one standard
typeface, but also utilises other typefaces
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VISION
My SBI.
My customer first.
My SBI : First in satisfaction.
MISSION
We will be prompt polite and proactive with our customer
.
We will speak the language of young India.
We will create product and services that help our customer achieve their
goals.
We will go beyond call of duty to make our customer feel valued.
We will be of service even in the remotest part of our country.
We will offer excellence in service to those abroad as much as we do to
those in India.
We will imbibe state of art technology to drive excellent
VALUES
We will always be honest transparent and ethical.
We will respect our customer and fellow associates.
Will be knowledge driven.
We will learn and we will share our learning.
We will never take the easy way out.
We will do everything we can to contribute to the community we work
We will nurture pride in India
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LIST OF DIRECTORS ON THECENTRAL BOARD
OF STATE BANK OF INDIA
(As on 04thFebruary,2013)
Sr.No. Name Designation
1 Shri pratip chaudhuri Chairman
2 shri hemant G.contractor Managing Director
3 Shri Diwaker Gupta Managing Director
4 Shri A. Krishna Kumar Managing Director
5 Shri S.Vishvanathan Managing Director
6 Shri S.venkatachalam Director
7 Shri D. Sundaram Director
8 Shri Parthasarathy Iyengar Director
9 Shri Thomas Mathew Director
10 Shri Jyoti Bhushan Mohapatra Workmen Employee
Director
11 Shri S.K.Mukherjee Officer Employee Director
12 Dr.Rajiv Kumar Director
13 Shri Deepak Amin Director
14 Shri Harichandra Bahadur Singh Director
15 Shri Rajiv Takur Director
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ACHIVEMENTS
Golden Peacock awards for corporate social Responsibility for the year
2012
State Bank of India wins two IDRBT Banking Technology Excellence
awards In 2011
Mobile banking category for the secondary consecutive year and in
Electronic Payment category
State Bank of India wins PCQUEST “Best I.T implementation of the year
2010
State Bank of India wins “The banker –Innovation in Technology award
2010” for Innovation in Eco-IT for green ATM Installation
State Bank of India wins “The Asian Banker Achievement award”
sigapore,2010 for The Strongest bank in India”
The Bank of the year 2009, India (won the second year in a row) by The
Bank Magazine
Best Bank – Large and Most Socially Responsible Bank by the Business
Bank Award 2009
The Most Trusted Brand 2009 by The Economic Times
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BRANCH PROFILE
Bank branch : SME Porbandar
Establishment :18-jan-2001
Branch code : 60047
Address : Manek Chock Porbander
Module : Rajkot
Network : III
Region : V
Population type : Urban
Facilities : regular banking business
locker facility
Government business
ATM operation
Foreign exchange
Clearing house
Currency chest
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Deposit :160.00 corer
Advances : 56.46 corer
Phone no. :0286 2252791
Fax :0286 2242600
Web site :www.sbi.co.in
Email :SBI.60047
Accountant :A.R visana
Total no.of employee : clerk :- 20
Officer:- 8
Subordinate:- 8
Working day :Monday to Saturday
Weekly off :Sunday
Logo :
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SERVICES
INTERNET BANKING
the Internet banking portal of our bank, enables its retail banking
customers to operate their accounts from anywhere anytime, removing the
restrictions imposed by geography and time. It's a platform that enables the
customers to carry out their banking activities from their desktop, aided by the
power and convenience of the Internet.
Using Internet banking services, you can do the following normal
banking transactions online:
Funds transfer between own accounts.
Third party transfers to accounts maintained at any branch of SBI
Group Transfers to accounts in State Bank Group
Inter Bank Transfers to accounts with other Banks
Online standing instructions for periodical transfer for the above
Credit PPF accounts across branches
Request for Issue of Demand Draft
Request for opening of new accounts
Request for closure of Loan Accounts
Request for Issue of Cheque Book
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MOBILE BANKING
State Bank Freedom – Your Mobile Your Bank
Away from home, balance enquiries can be made and/or money sent
to the loved ones or bills can be paid anytime 24x7!!! That is what State Bank
Freedom offers -convenient, simple, secure, anytime and anywhere banking.
The following functionalities are available:
Funds transfer (within and outside the bank)
Immediate Payment Services (IMPS)
Enquiry services (Balance enquiry/ Mini statement)
Cheque book request
Demat Enquiry Service
Bill Payment (Utility bills, credit cards, Insurance premium),
Donations, Subscriptions
Mobile /DTH Top up
M Commerce (Merchant payments, SBI life insurance premium)
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ATM SERVISES
STATE BANK NETWORKED ATM SERVICES
State Bank offers you the convenience of over 26,000 ATMs in India,
the largest network in the country and continuing to expand fast! This means
that you can transact free of cost at the ATMs of State Bank Group (This
includes the ATMs of State Bank of India as well as the Associate Banks -
namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank
of Mysore, State Bank of Patiala, and State Bank of Travancore) and wholly
owned subsidiary viz. SBI Commercial and International Bank Ltd., using the
State Bank ATM-cum-Debit (Cash Plus) card.
KINDS OF CARDS ACCEPTED AT STATE BANK ATMs
Besides all cards of State Bank of India, State Bank ATM-Cum-
Debit Card and State Bank International ATM-Cum-Debit Cards following
cards are also accepted at State Bank ATMs: -
1) State Bank Credit Card
2) Cards issued by other banks displaying Maestro, Master Card, Cirrus,
VISA and VISA Electron logos
3) All Debit/ Credit Cards issued by any bank outside India displaying
Maestro, Master Card, Cirrus, VISA and VISA Electron logos
Transaction Limits:
Daily limit of Rs 40,000/- at the ATM
Daily limit of Rs 50,000/- at Point of Sale (POS) terminal for debit
transactions
Combined daily limit of Rs 90,000/-
Benefits:
Convenience to the customers travelling overseas
Can be used as Domestic ATM-cum-Debit Card
Available at a nominal joining fee of Rs. 200/-
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Charges for usage abroad: Rs. 150+ Service Tax per cash withdrawal
Rs. 15 + Service Tax per enquiry.
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DEPOSIT SCHEME
CURRENT ACCOUNT
Current account refers to regularity of transecting in account with in
banking hours on all working day. The banker’s liability in this regard is to
honor all the demand of the customer to the extent to which his account shows
a credit balance. It is because of this obligation current account deposit is
known as bankers demand liability & in order to fulfill this liability they keeps
sufficient cash ready every moment.
Benefits:
Personal Accident Insurance of Rs. 4 lacs available at an annual Premium
of Rs. 100/-
Free ATM-cum-Debit Card in the 1st year; charge from 2nd year
onwards.
Internet Banking.
Unlimited number of payments.
Standing instructions.
Overdraft facility
.
Transfer of accounts between branches.
Low minimum balance requirement
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TERM DEPOSIT
This account attracts those customers who have money invest for a longer
period but do not want to take much of risk. Such person prefers to deposit
with commercial banks for a specified period at a specified rate of interest
Key features
Period of deposit from 7days to 10 years.
Deposit Amount: Minimum: Rs.1000/-, maximum: No limit
Payment of interest at Monthly/Quarterly/Calendar quarter basis as per
Requirement.
Payment of interest on monthly interval will be at discounted rate.
TDS will be deducted when interest is paid or accrued or re invested per
customer, per branch, exceeds Rs. 10,000 in a financial year
Loan/ overdraft up to 90% of term deposit amount. Interest rate will be
charged at 0.50% over the rate paid on the deposit
SAVINGS BANK ACCOUNT
Saving deposit account is an ideal account or those who have money to
save but who can not advantageously invest them any where else as their
saving are not of much significance to the capital market because their saving
are too small
ey features:
No Minimum Balance requirement.
Personal Accident Insurance of Rs. 4 lacs available at an annual Premium
of Rs. 100/-
Earn Interest at 4.00% p.a.
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Transferability of accounts
Multicity cheques available.
Internet Banking, Mobile Banking, Kiosk Banking available.
Safe Deposit lockers available
Interest is calculated on a daily balance
RECURRING DEPOSIT
To encourage regular saving habits in the depositing public the bank in
the country provide an opportunity to them to save regularly. According to
their capacity and need and earn more than what saving deposit accounts
offers to them. The following are the main features of the recurring deposits.
Key features-
Monthly deposits of Minimum Rs.100/- no maximum.
Minimum period 12 months maximum 120 months.
Rate of interest as applicable to Bank’s TDR / STDR for the period of
the RD.
Loan / Overdraft up to 90% available against the balance in RD
account.
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LOANS
SBI NEW CAR LOAN SCHEME
Salient features:
No Advance EMI;
Longest repayment tenure (7 years);
Lowest interest rates;
Lowest EMI;
LTV 85% of 'On Road Price' of car (includes registration, insurance
and cost of accessories worth Rs 25000), 90% in case of Corporate
Salary Package accounts;
Interest Calculated on Daily Reducing Balance;
Flexibility of payment of EMI anytime during the month;
No pre-payment penalty;
Free Accident insurance ; Optional SBI Life cover;
Overdraft facility available.
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HOME LOAN
FEATURES
Eligibility:
Minimum age: 18 years as on the date of sanction
Maximum age: 70 years. i.e. the age by which the loan should be fully repaid,
subject to availability of sufficient, regular and continuous source of income
for servicing the loan repayment.
Loan Amount:
Actual loan amount will be determined taking into consideration such factors
as applicant’s income and repaying capacity, age, assets and liabilities, cost of
the proposed house/flat etc. To enhance loan eligibility you have option to
add:
1) Income of your spouse/ your son/ daughter
2) Expected rent accruals (less taxes, cess,
3) Depreciation, subject to some conditions.
4) Regular income from all sources.
Security:
living with you, provided they have a steady
income and his/ her salary account is
maintained with SBI.
etc.) if the house/ flat being purchased is
proposed to be rented out.
Equitable mortgage of the property
Margin/ LTV Ratio:
Loan Amount Margin (Min.) Maximum LTV
Ratio (Max.)
Upto Rs. 20 Lacs 10% 90%
Above Rs. 20 Lacs. 20% 80%
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EDUCATION LOANS(SBI STUDENT LOA
SCHEME)
A term loan granted to Indian Nationals for pursuing higher education in India
or abroad where admission has been secured.
Amount of Loan
For studies in India, maximum Rs. 10 lacs
Studies abroad, maximum Rs. 30 lacs
Margin
For loans up to Rs.4.0 lacs : No Margin
For loans above Rs.4.0 lacs:
o Studies in India: 5%
o Studies Abroad: 15%
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AGRICULTURE / RURAL
State Bank of India Caters to the needs of agriculturists and landless
agricultural laborers through a network of 8750 rural and semi-urban
branches. Apart from the branches, there are 428 Agricultural Development
Branches (ADBs) which also cater to agriculturists. We are the leaders in agri
finance in the country with a portfolio of Rs. 64,000 corer in agri advances
covering around 80 lac accounts.
Our branches have covered a whole gamut of agricultural activities like crop
production , horticulture , plantation crops, farm mechanization, land
development and reclamation, digging of wells, tube wells and irrigation
projects, forestry, construction of cold storages and godowns, processing of
agri-products, finance to agri-input dealers, allied activities like dairy ,
fisheries, poultry, sheep-goat, piggery and rearing of silk worms.
To give special focus to agriculture lending Bank has also appointed agri
specialists in various disciplines to handle projects/ guide farmers in their agri
ventures. Advances are given to borrowers for very small activities covering
poorest of the poor to hi-tech activities involving large fund outlays.
Now we are setting up Agri Commercial Branches (ACBs) which will handle
high value agri financing involving large investments. It envisages lending
through corporate partnerships and other large enterprises for commodity
financings, investment credit, other high value agriculture segments like
horticulture, floriculture & food processing etc. It also focuses on Agri related
SME including setting up of Rice and Dhal mills, seed processing industry,
food processing industry, large and small scale dairy units, etc.
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Traditionally, rural business is associated with agriculture and allied activities.
Of late however, the trickle down effect of economic growth, renewed focus
on infrastructure development, and employment generation in rural areas have
led to huge investment by the Government in rural India, with a view to bridge
the urban and rural divide.
Considering that agriculture would continue to be significant driver of Indian
economy, with the possibilities of rapid growth in emerging areas like contract
farming, agro-processing and agro-export zones, etc., a separate Agri Business
Unit (ABU) with a distinct organizational structure has been set up in the
Bank and under noted objectives has been created in 2004:-
o Providing focused attention on the banking requirements of the
agriculture segment,
o Achieving 18% target under agricultural advances as required under
priority sector norms
o Focus on Key Corporate and Institutional relationships in
agriculture, emerging opportunities, and special initiatives, as may
be necessary,
o Focus on product development and management,
o Reduce NPA levels in Agriculture,
o Make agriculture a commercial proposition.
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INTRODUCTION
Human resources in any organization are it public private or Co-
Operative constitute perhaps the most vital assets of that organization. An
organization will fail if its human resources are not competent to execute the
work assigned to them. There is no getting away from fact that human
resources represent a subsystem which dominates all other sub system to the
organization.
HRDD Vision
The Vision of the Human Resources Development Department (HRDD) is
essentially to facilitate the Bank to carry out central banking activities, i.e.(i)
To create an enabling environment to enhance the efficiency of the
organization(ii) To draw out from our staff the very best by a system of proper
placements, incentives, &(iii) To create an atmosphere of trust, a certain
security of expectations and feeling that the organization cares about the well
being and personal aspirations of the staff. This would help align personal
aspirations with professional goals and help enhance efficiency
HRDD Mission
The Mission of HRDD is to create a facilitating environment to enhance the
efficiency of the Bank; to empower the staff so as to draw out the latent
potential; and to catalyze conditions for a more wholesome quality of life on
the work as well as personal front. Functions of HRD) To evolve HR policies on
Recruitment: For the decade as a whole, for the SBI group, 25.4% of the staff were
officers, 51.0% were clerks, and 23.6% were subordinate staff. The
composition of staff was the same for the nationalized banks with27.9% of
staff being officers, 50.7% being clerks, and 21.4% being subordinate staff.
35. 35
RECRUITMENT AND SELECTION METHOD
The SBI bring vacancy each year with particular eligibility criterion
necessary for SBI employment for several posts. The SBI also brings thousand
of career opportunities in all over India. To apply for some State Bank of India
jobs, need to check SBI job alerts which will keep on notify in case the banks
allow new request of vacancy. They will also declare the opening and last date
of registration of job application. The period of applicant of SBI recruitment
PO is not less than 21 years and not more than 30 years. There is no payment
allowance for SC applicant over all others. The eligibility criterions are level
from a renowned academy in any regulation.
SBI recruitment selection method:
1. The first round is the preliminary test is about 135 minutes. People require
to take the objective exam. Various subcategories under this segment are
Reasoning Ability Test, Aptitude test, English skills, and General awareness
and basic computer skill.
2. If pass the preliminary exam, then given an opportunity to focus the major
SBI recruitment test. This objective exam with 2 hours duration. This exam
contains following type of subjects such as Reasoning Ability, English
grammar basic skills, and Marketing Capability.
3. After clearing the round, people allowed to focus the third step. The final
stage includes a personal interview and group conversation. The job posts
often offered in State Bank of India are Clerical Staff, General Manager,
Cadre Officers, Probationary Officers of State Bank of India.‘
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PROMOTION
Promotion refers to advancement of an employee to a higher post
carrying grater responsibilities higher status and better salary. It is the upward
movement of an employee in the organization’s hierarchy to another job
commanding grated authority higher status and better working condition
PROMOTION YEAR
The promotion year will be co-terminus with the bank’s financial
year i.e from April to March
SERVICE ELIGIBILITY CRITERIA
The minimum eligibility service for promotion to various top
executive grades which shall be reckoned as on the 1st April of the relative
promotion year, shall be as under
Promotion Service eligibility criteria
Frome To (as on the 1st April of the relative promotion year)
AGM DGM 3 Year
DGM GM 3 Year
GM CGM 2 Year
CGM DMD 2 Year
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VARIOUS FACILITIES TO RECOGNISED UNION
The recognized union of the Award staff in the circle is extended
certain facilities by the bank. Some of the important among them are:
a ) to make representation either written or oral on behalf of its members. In
the case of other employee individual representations could be entertained.
b) to hold union meetings in the bank’s premises with the prior written
permission of the branch manager.
c) to nominate members on the committees like staff welfare committee,
consultative committee, customer service committee etc. and hold formal and
informal talks.
d) to display circulars, notices etc., issued by them on the notice board in the
staff recreation room or space provided by the bank.
e) To collect subscriptions from the salaries against letter of authority from its
members.
f) To open account in the name of the union and to operate through its
authorized representatives.
g) Entitlement for sanction of special casual leave to its authorized
representatives, whose names have been communicated to the branch, for
attending union meeting/conferences.
38. 38
EMPOWERMENT OF STAFF
“Empowerment is the process of enhancing feeling of self efficiency and a
sense of ‘owning’ a job”-Mahatma Gandhi
Empowerment is one of the concepts discussed much in human
resource management. empowerment is what young , it is the feeling that the
employee’ owns’ the job that motivates him or her. Empowerment may be
understood as ”process of enhancing feelings of self-efficacy among
organizational members through the identification of conditions that foster
powerlessness and through their removal by both formal organization
practices and informal techniques of providing efficacy information”
empowered employees are energetic and passionate. They aspire to do better
job because they get personally rewarded for doing so. It could be monetary or
otherwise. Empowerment is facilitated by a combination of factor including
values, leadership, job structure and reward system, empowerment occurs
when power of decision making and authorities to share resources go to
employees who thereby experience a sense of ownership and control jobs.
Empowered employees know that their jobs belong to them. Give a say how
things are done, employees feel responsible. When they feel responsible they
show more initiative and interest in their work enjoy the work more.
EVOLUTION OF EMPOWERMENT OF STAFF IN STATE BANK
OF INDIA
The organizations, worldwide, start thinking of the importance of the
empowerment of its employees. However, state bank of India thought of this
empowerment way back in 1960s.the nationalization of bank in India by Smt.
Indira Gandhi has brought up the self image of the banking sector, particularly
state bank of India and its people No.1 bank in the country. The bank
introduced decentralization of powers from corporate centre to circle level by
appointing various cadres in the management. The bank introduced the
concept of local head office, thereby, delegating more authority to lower
39. 39
level. The operational decisions were taken there, where as, the strategic
decisions kept with corporate centre. The widened span of control and
decentralization helped the organization in taking quick decision at ground
level. When an empowered branch manager takes a decision at his level with
his own capacity, he unknowingly becomes whole hearted part of his
organization and starts introducing new strategies in the operational structure
of the branch.
This is the case with clerical staff also. In order to complete the task
of the day at the branch, they are given offering powers and are paid
allowances for the job being done. At present, fifty percent of the staff in SBI
is working in the higher capability level due to scarcity of staff at various
branches. When one thinks that granting of officiating powers is not because
of the scarcity of man power at the work place; it is the result of the
organization’s belief on him; he is empowered by
intrinsic motivation. by getting officiating/acting power, he gets authority
along with the responsibility over his job. Job rotation provides new work
experiences to the employee which help’s him in future career. The
organization must be able to motivate the employees in this aspect.
‘Regular staff meeting’ must be an unavoidable programme in the branch
weekly activities. Through these meetings, branch manager would be able to
explain the incomplete task of the branch, its reasons, and remedial measures
to be taken and project the target for the next week. He can provide staff with
increased information about the bank’s finances and operations and this helps
employee to give better quality suggestions.
‘Brain storming’ sessions reassures his importance in the organization. On
receiving such information, he understands the need of working harder,
40. 40
extend his own ideas to bring his organization to the highest level of
functioning through such
Participative management, the organization unites its members and these
empowered employees commit themselves for the organizational build up.
Participation through ownership has the distinct advantage of making the staff
committed to the job and to the organization.
Job rotation: on half yearly/ yearly basis, as we do in our bank, provide job
enrichment to the employees. It means that additional motivators are added to
the job so that they are rewarding. The purpose of job enlargement and job
enrichment is to relieve the boredom of the worker which flows from
excessive specialization so that the job itself becomes a source of self
satisfaction.
Introduction of Quality circles: empowers the staff in the bank. The quality
circle which consist of seven to ten people from the same work area who meet
regularly to define, analyze and solve operational problems in their area,
would be added support to the branch manager. Membership must be strictly
voluntary and meetings to be held once a week for an hour.
42. 42
INTRODUCTION
Marketing is the process of communicating the value of a product or
service to customers, for the purpose of selling the product or service. It is a
critical business function for attracting customers.
From a societal point of view, marketing is the link between a society’s
material requirements and its economic patterns of response. Marketing
satisfies these needs and wants through exchange processes and building long
term relationships. It is the process of communicating the value of a product or
service through positioning to customers. Marketing can be looked at as an
organizational function and a set of processes for creating, delivering and
communicating value to customers, and managing customer relationships in
ways that also benefit the organization and its shareholders. Marketing is the
science of choosing target markets through market analysis and market
segmentation, as well as understanding consumer buying behavior and
providing superior customer value.
Marketing is derived from a latin word ‘marcatus’ which means good or trade
or where
business is conducted. According to American Marketing Association,
marketing is defined as “the process of planning and executing the conception,
pricing, promotion and organizational goals”
DEFINITION
“Because the purpose is to create a customer, the business enterprise
has two and only two basic functions; marketing and innovation. Marketing
and innovation produce results; all the rest are costs marketing is the
distinguishing, unique function of the business”
-Peter S.Drucker
43. 43
7P’S OF SBI
PRODUCT MIX:
1.DEPOSITS:
Savings Account: SBI Bank offers a power packed Savings Account with a
host of convenient features and banking channels to transact through.
Senior Citizen Services: The Senior Citizen Services from SBI Bank has
several advantages that are tailored to bring more convenience and enjoyment
in your life.
Fixed Deposits: Safety, Flexibility, Liquidity and Returns A combination of
unbeatable features of the Fixed Deposit from SBI Bank.
Recurring Deposits: Through SBI Bank Recurring Deposit you can invest
small amounts of money every month that ends up with a large saving on
maturity. So you enjoy twin advantages- affordability and higher earnings.
SBI Bank Salary Account: is a benefit-rich payroll account for Employers and
Employees. As an organization, you can opt for our Salary Accounts to enable
easy disbursements of salaries and enjoy numerous other benefits too
.
2.INVESTMENTS
Along with Deposit products and Loan offerings, SBI Bank assists you to
manage your finances by providing various investment options such as:
44. 44
• SBI Mutual Funds
• SBI Life insurance
• SBI Gold Bonds.
3. ANYWHERE BANKING
SBI Bank is the largest bank in the country. It services a customer base of
more than 150 million customer accounts through a multi-channel access
network. This includes more than 16000 branches and extension counters,
over 3000 ATMs, Call Centre and Internet Banking.
Thus, one can access the various services SBI Bank has to offer at anytime,
anywhere and from anyplace.
4. LOAN
a) Home Loans
b) Personal Loans
c) Car Loans
d) Two Wheeler Loans
e) Commercial Vehicle Loans
f) Loans against Securities
45. 45
g) Farm Equipment Loans
h) Construction Equipment Loans
i) Office Equipment Loans
j) Medical Equipment Loans
5.CARDS
a) Credit Card
b) Debit cum ATM Card
c) Travel Card
6. MOBILE BANKING
Benefits:
• FREE Money transfers into accounts in India
• ONLINE Tracking of the status of your funds
• SUPERIOR Exchange rates
• OFFLINE MONEY TRANSFER facility is also available across geographies
through
46. 46
PRICING MIX:
The pricing decisions or the decisions related to interest and fee or
commission charged by banks are found instrumental in motivating or
influencing the target market.
The RBI and the IBA are concerned with regulations. The rate of
interest is regulated by the RBI and other charges are controlled by IBA
.
PLACE:
This component of marketing mix is related to the offering of services. The
services are sold through the branches.
The 2 important decision making areas are: making available the promised
services to the ultimate users and selecting a suitable place for bank branches.
The number of branches OF SBI: 16000 in India .
Why they select specific place as branch?
• The selection of a suitable place for the establishment of a branch is
significant with the view point of making place accessible.
• The safety and security provisions
• Convenient to both the parties, such as the users and the bankers
• Infrastructure facility
• Market coverage
47. 47
PROMOTION MIX
• Advertising: Television, radio, movies, theatres
• Print media: hoardings, newspaper, magazines
• Publicity: road shows, campus visits, sandwich man, Sponsorship
• Sales promotion: gifts, discount and commission, incentives,etc.
• Personal selling: Cross-sale (selling at competitors place),personalized
service.
PEOPLE:
All people directly or indirectly involved in the consumption of banking
services are an important part of the extended marketing mix. Knowledge
Workers, Employees, Management and other Consumers often add significant
value to the total product or service offering. It is the employees of a bank
which represent the organization to its customers.
In a bank organization, employees are essentially the contact
personnel with customer. Therefore, an employee plays an important role in
the marketing operations of a service organization.
48. 48
PROCESS:
Flow of activities: All the major activities of SBI banks follow RBI guidelines.
There has to be adherence to certain rules and principles in the banking
operations. The activities have been segregated into various departments
accordingly.
Standardization: SBI bank has got standardized procedures got typical
transactions. In fact not only all the branches of a single-bank, but all the
banks have some standardization in them. This is because of the rules they are
subject to. Besides this, each of the banks has its standard forms,
documentations etc. Standardization saves a lot of time behind individual
transaction.
Customization: There are specialty counters at each branch to deal with
customers of a particular scheme. Besides this the customers can select their
deposit period among the available alternatives.
Number of steps: Numbers of steps are usually specified and a specific pattern
is followed to minimize time taken.
Simplicity: In SBI banks various functions are segregated. Separate counters
exist with clear indication. Thus a customer wanting to deposit money goes to
‘deposits’ counter and does not mingle elsewhere. This makes procedures not
only simple but consume less time. Besides instruction boards in national
boards in national and regional language help the customers further.
Customer involvement: ATM does not involve any bank employees. Besides,
during usual bank transactions, there is definite customer involvement at or the
other place because of the money matters and signature requires.:
49. 49
PHYSICAL EVIDENCE
Physical evidence is the material part of a service. There are many examples
of physical evidence, including some of the following:
• Paperwork
• Brochures
• Furnishings
• Business cards
• The building itself
Financial reports: The Company’s financial reports are issued to the customers
to emphasis or credibility.
Tangibles: Bank gives pens, writing pads to the internal customers. Even the
passbooks, cheque books, etc reduce the inherent intangibility of services.
51. 51
INTRODUCTION
Finance is the list blood of any bank without which cannot imagine the
existent of bank
“Finance management is that managerial activity is concerned with the
planning and controlling of the firm’s financial resources.”
Finance management is indeed the key to successful business
operations. Without proper administration and effective utilization of finance,
no business enterprise can utilize it’s potentials for growth and expansion.
Organization and control of these function is important for all types of
business units. Especially in public undertaking massive investment has so far
been much less productive, it is necessary to organize the finance function
such a manner that should help the business in achieving its basic objective
with minimum cost.
According to Hoagland “Financial management is concerned mainly
with such matter as how of business corporation raises its finance and how it
makes use of that.
52. 52
PROGRESS REPORT OF SBI LAST FIVE YEAR
( Rs. in Crores)
2008-2009 2009-2010 2010-2011 2011-2012 2012-2013
Capital 635 635 635 671 684
Reserve
&surplus
57,313 65,314 64,351 83,280 98,200
Deposit 7,42,073 8,04,116 9,33,933 10,43,647 12,02,739
Advances 5,42,503 6,31,914 7,56,791 8,67,579 10,45,616
Capital
635 635 635
690
680
670
660
650
640
630
620
610
2008-2009 2009-2010 2010-2011 2011-2012 2012-2013
INTERPRITATION:
671
684
Capital
Capital of State Bank Of India is constant in three year 2008-09
to2010-11 the increase in last two year indicate the growth and expansion of
bank
53. 53
57,313
Reserve &surplus
65,314 64,351
120,000
100,000
80,000
60,000
40,000
20,000
0
INTERPRITATION:
83,280
98,200
Reserve &surplus
The reserve and surplus of state bank of India has increased in two
years 2008-09 and 2009-10 and decreased in the year 2010-11 and later
increase continuously in last two year it indicates the expansion of bank
742073 804116
Deposite
933933
1043647
1202739
1400000
1200000
1000000
800000
600000
400000
200000
0
2008-2009 2009-2010 2010-2011 2011-2012 2012-2013
Deposite
54. 54
INTERPRITATION:
Deposit of state bank of India increased year by year the year.
Management of Deposit is important for any bank. From above graph I
can see that as the size of bank branches expands they also raised their
Deposit.
542503
631914
1200000
1000000
800000
600000
400000
200000
0
Advances
2008-2009 2009-2010 2010-2011 2011-2012 2012-2013
INTERPRITATION:
756719
867579
1045616
Advances
Advances of State Bank Of India increased continuously .
Management of Advances is important for any bank. From above
graph I can see that as the size of bank expands and SBI branches
cover the whole country. Branches are available in villages and also
cover major part of agriculture.
56. 56
STRENGTH
1. The biggest bank in the country
2. Has a separate act for itself. Thus, a special privilege.
3. Biggest branch network in the country
4. First public sector to move to CBS
WEAKNESS
1. Huge amount of staff
2. Expected to experience high level of attrition due to retirement of its top
management
3. Still carries the image of the old Govt. sector bank
OPPORTUNITY
1. Pool in talent to replace the going top management to serve the next
generation
2. Make better use of its CRM
3. Expansion into rural areas
THREATS
1. Consolidation among private banks
2. New bank licenses by RBI
3. Foreign banks that have sophisticated products
57. 57
LITUTATURE REVIEW
As it is first experience and as I have studied from different sources to do the
best research that different sources like newspapers, articles, internet and my
personal observation to know about how to do research, what parameters to be
taken into consideration the given topic of bank for research, what is the good
research for the company, how to precise for research methodology, to prepare
database and questionnaire.
(Raat 1990 ) Within the legal framework of the country or federal states,
public authorities responsible for fisheries issues, inland fisheries
organizations, cooperatives, associations, clubs, syndicates or even individual
fishermen, enforce regulations and manage the waters on which they have
fishing rights
(Hickley 1995). The purposes of inland fisheries regulations include managing
social issues preventing overfishing, maintaining a suitable stock structure,
and manipulating an aquatic community
(FAO 1999). degradation of the environment and loss of aquatic habitat still
remain the predominant concerns for the sustainability of inland fisheries
(Schrammand Hubert1999) inland fisheries are especially affected by land
use practices the inability of inland fisheries authorities to alter human
activities on land ecosystems has led to focus on single-species management
driven by sport and commercial fishing interests
(Lorenzen 2000). Under conditions of low natural reproduction and low
density-dependent mortality after stocking, there are at least three management
guidelines for stocked fisheries governed by density-dependent growth and
size-dependent mortality
59. 59
SCOPE FOR FINANCING FOR INLAND FISHRY
ABOUT INDIAN FISHERY
Indian fisheries and aquaculture is an important sector of food
production, providing nutritional security to the food basket, contributing to
the agricultural exports and engaging about fourteen million people in
different activities. With diverse resources ranging from deep seas to lakes in
the mountains and more than 10% of the global biodiversity in terms of fish
and shellfish species, the country has shown continuous and sustained
increments in fish production since independence. Constituting about 4.4% of
the global fish production, the sector contributes to 1.1% of the GDP and 4.7%
of the agricultural GDP. The total fish production of 6.57 million metric
tonnes presently has nearly 55% contribution from the inland sector and nearly
the same from culture fisheries. Paradigm shifts in terms of increasing
contributions from inland sector and further from aquaculture are
significations over the years. With high growth rates, the different facets of
marine fisheries, coastal aquaculture, inland fisheries, freshwater aquaculture,
coldwater fisheries to food, health, economy, exports, employment and
tourism of the country.
Indian Fisheries
Global position 3rd in Fisheries 2nd in Aquaculture
Contribution of Fisheries to GDP (%) 1.07
Contribution to Agril. GDP (%) 5.30
Per capita fish availability (Kg.) 9.0
Annual Export earnings (Rs. In Crore) 7,200
Employment in sector (million) 14.0
60. 60
Fisheries play an important role in the economy of
India
Fishing is one of the oldest occupations of man and learnt fishing
much before he could learn something about agriculture.
Fishing has assumed much importance in view of the rapidly growing
population and depleting land resources. Fish also provides protein rich food
and is also a big source of vitamin A, B, and D. There are about 30,000
species of fist in the world out of which about 18000are found in India. Fish
also forms an important part of diet of the people living in the coastal areas of
Kerala, West Bengal, Andhra Pradesh, Tamil Nadu, Maharashtra, Karnataka,
Goa, and Gujarat. The fish catch in India is of two types:
(a) Marine Fisheries:-
It includes coastal, off-shore and deep sea fisheries mainly on the continental
self upto a depth of 200 meters.
(b) Inland Fisheries:-
This includes fishes from rivers, lakes, canals, reservoirs, ponds, tanks etc.
India as the second largest producer of Inland fish in the world
However, the fisheries division of the department of Agriculture has been
under taking directly or through state governments various production oriented
programmes, input supply programmes and infrastructure development
programmes besides formulating appropriate policies to increase production
and productivity in fisheries sector. But the main objectives of fisheries
development programmes are:-
(i) Enhancing production and productivity of fishermen, fish farmers and
fishing industry.(ii) Increasing nutritional standard of people through fish
production.(iv) Improving socio-economic conditions of traditional
fisherman.(v) Employment generation, and (vi) Conservation of depleted
species of fish.
61. 61
FISH FARMING AT GLANCE
Site selection
marketing
Farm designing
Fish harvesting
Pond excavation
Fish health care
10-12
Month cycle
fish growth monitoring
Pond development
water quality monitorin Pond dring
ploughing
supplementary feeding
liming
pond firtilization
fish seed stocking water filling
63. 63
INTRODUCTION
Research in common parlance refers to a search for knowledge.
Once can also define research as a scientific and systematic search for
pertinent information on a specific topic. In fact, research is an art of scientific
investigation. The Advanced Learner’s Dictionary of Current English lays
down the meaning of research as “a careful investigation or inquiry specially
through search for new facts in any branch of knowledge.”1 Redman and
Mory define research as a “systematized effort to gain new knowledge.”
Research Methodology is a way to systematically solve the research
problem. It may be understood as a science of studying how research is done.
In it we study the various steps that are generally adopted by a researcher in
studying his research problem along with the logic behind them. It is
necessary for the researcher to know not only the research methods /
techniques but also the methodology.
RESEACH PROBLEM
The first and the foremost step in research process is defining research
problem. A research problem, in general, refers to some difficulty which a
researcher experiences in the context of either a theoretical or practical
situation and wants to obtain a solution for the same. Defining a research
problem properly and clearly is a crucial part of a research study and must in
no case be accomplished hurriedly. All this results in a well defined research
problem and is also a means of solving the problem itself.
Research problem for my concerned project is
To determine scope for financing for inland fishery
64. 64
RESEARCH OBJECTIVE
To know the financial requirement of fisherman
To know the expectation about the interest rate
To know the expected amount of finance
To know the hurdle’s in receiving finance
To know all the basic requirement of fisherman
COLLECTION OF DATA
There are only two way to collect the data.
Primary Data
“Primary data are those which are collected for the first time and happen to be
original”
Secondary Data
“Secondary Data are those which have already been collected by
someone else and published somewhere”
METHOD OF PRIMARY DATA
1. Questionnaire method
2. Observation Method
3. Interview Method
SOURCES OF SECONDARY DATA
Book
Journals
Annual report
magazine
65. 65
SAMPLING DESIGN
Sampling design is one of the most important aspects where the
design must be appropriate in order to have the desired result. Sampling
design includes various aspect and they are as follows:
Sampling Area : PORBANDER DISTRICT
Sample Population : EXISTING CUSTOMER
Sample Size : 28
( According to my convenience )
Sample design Descriptive Data
66. 66
RESEARCH DESIGN
“A research Design is the specification of method and procedure for
acquiring the information needed. It is the overall operation and pattern or
framework the project that stipulates what information is to be collected from
which sources, by what procedures” Broadly speaking, research design can be
grouped into three categories:
1. Exploratory Research
2. Descriptive Research
3. Casual Research.
1. EXPLORATORY RESEARCH:-
This research is mainly intended to discover some ideas or reasons for
e.g. to find out the reasons responsible for a decline in sale etc. The exploratory
research is generally based on secondary data are speedily available.
2. DESCRIPTIVE RESEARCH: -
The descriptive research is generally conducted where the research
wants to know some characteristics of the population e.g. age, sex, income,
satisfaction etc. It may be based on the secondary data or the primary data.
3. CASUAL RESEARCH: -
Thus research is undertaken when the researcher want to investigate
cause and effect relationship between two or more variable.
This research design is useful when the researcher intended to know
the certain characteristics of the population.
67. 67
Descriptive Research
Cross sectional study Longitudinal Study
Field (Census Study) Survey Method
In descriptive research I have selected cross sectional survey thus my
research design is crossed sectional study.
Research : Conclusive
Data Source : Primary data
Research Method : Survey Method
Research instrument : Questionnaire
Type of
Questionnaire : Structured
Type of Questions : Closed & Open ended
Questions
No of Questions : 24
Place : PORBANDER DISTRICT
69. 69
Part -1 Demographic Profile of Respondents
Age wise classification of Respondents:
Group of Age Respondents
less than 30
year 9
30-35 year 4
35-45year 6
more than 45
year 9
Total 28
10
9
8
7
6
5
4
3
2
1
0
age wise classification of respondent
less than 30
year
30-35 year 35-45year more than 45
INTERPRITATION:
year
Respondents
From the survey we have found out that the less the 30year and more than 45
year age group people have more proportion with bank
70. 70
Gender wise classification of Respondents :
Gender Respondent
Male 20
Female 8
8
INTERPRITATION:
20
Male
Female
Here we can see that proportion of female is very less as compared to male so,
male getting cash credit and term loan more as compare to female
71. 71
Occupation wise classification of respondent
Occupation respondent
Fish trader 5
Fishing business 9
Net manufacturer 10
Fish supplier 4
12
10
8
6
4
2
0
occupation wise classification of
respondent
Fish trader fisher man Net
INTERPRITATION:
manufacturer
Fish supplier
respondent
from the survey of fisherman we have found out that the bank have four types
of customer at present out of that maximum people comes under the
occupation of net manufacturer
72. 72
Qualification wise classification of respondent
QUALIFICATION RESPONDENT
Up to 10 standard 17
Up to 12 standard 8
Graduation 3
Post graduation -
18
16
14
12
10
8
6
4
2
0
qualification wise classification of
up to 10
standard
up to 12
standard
INTERPRITATION:
respondent
Graduation Post
graduation
RESPONDENT
From the survey of fisherman most of the people have studied up to 10
standard.
73. 73
Turnover wise classification of respondent
Turnover respondent
Less than 100000 8
100000 to 5000000 6
5000000 to 10000000 7
More than 10000000 7
9
8
7
6
5
4
3
2
1
0
turnover wise classification of
Less than
100000
respondent
100000 to
5000000
INTERPRITATION:
5000000 to
10000000
More than
10000000
respondent
Maximum number of respondents have turnover less than 1 lack while equal
number of respondents have turnover of 50 lack to 1crore and more than 1
crore
74. 74
Annual income wise classification of respondent
Annual income Respondent
Less than 100000 11
100000 to 150000 1
150000 to 200000 6
More than 200000 10
12
10
8
6
4
2
0
annual income wise classification of
Less than
100000
respondent
100000 to
150000
INTERPRITATION:
150000 to
200000
More than
200000
respondent
from the above chart of annual income the net manufacturer people comes
under the less than 100000 . And fisherman people and trader have annual
income more than 200000.
75. 75
Credit facility wise classification of respondent
Credit facility respondent
Cash credit 9
Term loan 19
credit facility wise classification of
19
INTERPRITATION:
respondent
9
Cash credit
Term loan
from the above chart of credit facility we can say that bank give term loan
more as compare to cash credit. The cash credit facility is near to 30%and
And term loan is near to 70% is current position of bank financing.
76. 76
Limit of amount wise classification of respondent
Amount limit respondent
Less than 100000 10
100000 to 1000000 10
1000000 to 2000000 6
More than 2000000 2
12
10
8
6
4
2
0
amount limit wise classification of
Less than
100000
respondent
100000 to
1000000
INTERPRITATION:
1000000 to
2000000
More than
2000000
respondent
from the above chart we come to know that maximum number of customer
comes under the limit of less than 100000 and 100000 to 1000000 and less
number of customer getting the limit of more than 2000000
77. 77
Installment amount wise classification of respondent
Installment amount respondent
Less than 5000 10
5000 to 15000 0
15000 to 30000 9
12
10
8
6
4
2
0
installment amount wise
classification of respondent
Less than 5000 5000 to 15000 15000 to 30000
INTERPRITATION:
respondent
from the survey of fisherman we can say that all net manufacturers
installment comes under the less than 5000. Fishermen’s getting the boat loan
their installment comes under 15000 to 30000.
78. 78
Since how long you are using financing service of this
bank
Year respondent
Less than 2 year 10
2 year to 4 year 5
5 year to 7 year 7
More than 8 year 6
12
10
8
6
4
2
0
Less than 2
year
INTERPRITATION
2 year to 4
year
5 year to 7
year
More than 8
year
respondent
As we have seen that the Graphical representation clearly shows that 10
customers with bank till to less than 2 year,5 customer with bank till 2 year to
4 year,7 customer with bank till 5 year to 7 year and 6 customers with bank
more than 8 year
79. 79
Have you taken advantage of subsidy from SBI bank?
Yes (10) No (18)
have you taken the advantage of
subsidy from sbi bank
INTERPRITATION:
10
18
yes
no
From the above chart we can say that only 10 people getting the subsidy
80. 80
Basis for financing wise classification of respondent
Basis Respondent
Turnover 9
Other 19
19
INTERPRITATION:
basis for financing
9
turnover
other
From the survey of fisherman we have found out that cash credit was given
on the basis of turnover and the term loan was given on other basis other.
81. 81
Requirement of fisherman
Requirement Respondent
Storage 6
Boat 9
Net 16
Diesel 8
To pay Sundry creditor 9
GMB 5
18
16
14
12
10
8
6
4
2
requirement of fisherman
INTERPRITATION:
From the survey of fisherman we found that single fisherman have multi-requirement.
so maximum customer have net requirement.
0
Storage Boat Net Diesel To pay
Sundry
creditor
GMB
Respondent
83. 83
FINDINGS
From the survey we have found out that less than 30year and more than 45
year age group people have more proportion with bank
According to gender ratio -70% are male and 30% are female
.
Fish trader, fisherman, net manufacturer and fish supplier are existing
borrower of. bank. Out of which net manufacturers are highest
Majority respondents are qualified till 10th std.
Turnover of business depends on occupation. Maximum respondent have
turnover less than 1 lack while equal number of respondent have turnover
between 50lack to more than 1 corer
Majority existing customers come from middle class families
Bank gives more term loan as compare to cash credit. The cash credit
facility is near to 30% and term loan is near to 70%.
Bank give 50000 limit to net manufacturer, and 20 lack limit is available for
boat Finance ,and there is no fix limit for cash credit
Net manufacturers installment comes under the less than 5000. Fishermen’s
getting the boat loan their installment comes under 15000 to 30000.
Most of respondent have been using this bank facility since 2 years
Two types of finance are availed from bank i.e (1)cash credit (2)term loan.
84. 84
Out of 28 respondent only 10 people get the subsidy.
Out of 28 respondents some of them have higher expectation for finance
from bank
Margin of borrower is near to 35%
Probable interest rate of borrower in between 8% to 10%
Bank of Baroda, Bank of Maharashtra, Bank of India, Dena Bank, Central
Bank Of India are the other source of finance
Out of 28 customers 9 customers get finance on the basis of turnover and 19
Customers get finance on the basis of other source
Only 3 find difficulty in receiving finance
There are various types of government scheme available for development
of Fishery customers
Fishermen have various types of requirement like Storage, Boat, Net,
Diesel, payment to Sundry creditor, Gujarat maritime board rent, out of these
maximum requirement is of net
86. 86
SUGGESTION
When the survey was conducted it was also asked for any suggestion
for improvement for SBI Bank models. I have found out some suggestion for
the bank through survey. They are as follow.
The bank should focus more on its bank charges strategy for its loyal, regular
as well as other customers. Bank charges rate should be competitive and
economic.
Bank can always focus on cash credit finance
Customer expect more finance from bank. Bank can increase their limit
fisherman have various types of requirement out of them some requirement
are very costly like Boat, storage , fish container, feeding, labour charges ,
fuel &electricity, insurance, transportation, etc so bank have scope to finance
in fishery
Only 30% of women are using the services of bank, so they should be
provided various schemes and concessions in loans to motivate them to be
connected with banks
88. 88
CONCLUSTION
After conducting the survey for STATE BANK OF INDIA. i staying
with this bank for a period of 7 weeks I concluded that it is almost the highly
developing bank with great potential.
Account department is operating well with the help of skill full staff.
Quality wise its services are well accepted. This is one of the most
advantageous and prestigious achievements of SBI Bank.
I tried my best to justify the task. I also tried hard in getting practical
training at STATE BANK OF INDIA Porbander branch and did my best to
understand their day to day functioning and other related aspects. In this
project, I tried to understand the working style of “STATE BANK OF INDIA
“, their various structures, attitude and approach of their officials and other
staff in thorough.
I found them customer friendly and motivator to the public. The bank has
created very good reputation amongst farmers and other people in the region.
The existence of the bank had played significant role in the economical
development of the region. The staff members of Bank are very responsive
and hard working. They have shared their all knowledge and experience. I
have learned many things from them
89. 89
LIMITATIONS OF THE PRESENT STUDY
The present has following limitations.
1. It was somewhat difficult to get the questioner completely filled by the
respondent as most of the times they were busy and could not give sufficient
answer and sufficient information even though they have it and the
information from respondents are very important for the research.
2. Some of the respondents were that not much serious about filling the
questioner.
3. Some of the respondents left some questions unanswered and as such it was
little difficult to draw and generalize the conclusion from them.
4. Some of them want to hide the fact so they did not respond and participated
in the survey wholeheartedly.
6. Some respondents were unable to understand the question due to various
problems like language barrier.
7. Sample size is only 28, which may not represent the overall population.
91. 91
BIBLIOGRAPHY
SITE
www.sbi.co.in
www.google.com
www.sbitimes.in
BOOK
Financial Management – I M Pandey
Human Resources Management – Ahwathappa
Marketing Management – Kotler & Kelvin
REFERANCE REPORT
“Customer satisfaction” AT RDC bank Rajkot
-prepared by :savaliya priyanka
-submitted to: GTU
-year : 2011-2012
PAPER
Raat, A.J.P. (1990) Fisheries management: a global framework. In
Management of Freshwater Fisheries
FAO (1999) Review of the state of world Fisheries resources: inland Fisheries.
FAO Fisheries Circular
Lorenzen, K. (2000) Allometry of natural mortality as a basis for assessing
optimal release size in fish-stocking programmes. Canadian Journal of
Fisheries and Aquatic Sciences
93. 93
QUESTIONNAIRE:”FOR SCOPE FOR FINANCING
FOR INLAND FISHERY”
Part:1 Demographic Profile Of Respondents
1)Name : _______________________________
2)Address: _______________________________
_______________________________
_______________________________
3)Age: Less than 30 Year
30-35 Year
36-45 Year
More Than 45 Year
4)Contect No:
5)Gender: Male
Female
6)Occupation:
7)Qualification: Up to 10th Standard
Up to 12th Standard
Graduation
Post Graduation
94. 94
8)Turnover of business: _______________________________
9) Annual income
Less than 100000 100000 – 150000
150000 – 200000 More than200000
10) credit facility
Cash Credit
Term loan
11) Limit Amount : _______________________________
12) Installment amount : _______________________________
Part: 2 Research Question
1)Since how long you are using financing service of this bank?
Less than 2 year
2 year to 4year
5year to 7 year
More than 8 year
95. 95
2)Types of finance availed from bank
3)Have you taken advantage of subsidy from SBI bank?
Yes No
5)Expected amount of finance: _______________________________
6)Margin
Own fund
7)Probable interest rate
BANK RESPONDENT
Trader 12.70% ___________
SBI credit card 13.25% ___________
8)Other sources of finance
96. 96
9)other institute interest rate &amount
10) Basis for financing
Turnover
Other
11)Hurdle’s in getting finance
12)Requirement of fisherman
1.Storage
2. Boat
3.net
4.deisal
5.other than specify
