7. Major Divisions of Engineering IT
• WAIS:
– Web
– Applications
– Information Services
• User Services
– Help Desk Services *you are here*
– Administrative Computing
– Instructional Lab Support
– Research Computing
• Multimedia
• Infrastructure
8. 3 Primary Responsibilities
1) Help our clients solve their IT problems
as effectively and efficiently as possible, by
either being the source of the solution, or
routing them to the solution.
9. 3 Primary Responsibilities
2) Help maintain, preserve, and enhance the
quality of Engineering IT shared services
including departmental services at Siebel
Center.
10. 3 Primary Responsibilities
3) Professionally represent the quality of the
Engineering IT Shared Service organization
at all times.
