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Jessica Rhiannon Hood
6 Pepys Street, Harwich, Essex, CO12 3HG,
E-mail:jessicarhiannonhood@outlook.com Tel: 07814 239444
A highly engaging and vivaciousmanager with 20 years experience delivering exceptional customer
service within leisure andhospitality. A dynamic and organised individual, with meticulous
attention to detail and a track recordin ensuring the successfulrunningofservicesector businesses.
Experienced in recruiting,managing and training people, stock control,cashmanagement, and
general businessand site control.
Dedicated to maintaining performancelevels and keeping staff moral high, whilst enjoyingclient
interaction and havinga positive impact on the local community.
ProfessionalExperience
12/2015 – Present: Managerat BB’s Coffee andMuffins, SailmakersShoppingCentre, Ipswich
Currently managing a busycoffeeshopin Ipswichtowncentre, with a team offive employees,
responsible for all aspectsof the business.
 Actively achievingtargets
 Encouragingnew customerswith innovative advertising strategies
 Responsible foremploying and training new staff
 Achievedcountrywidetoprating within the company formystery shoppingresults.
01/2015 – 10/2016: PlannedCareerSabbatical,Travelling
08/2011 – 01/2015: Multi-site Managerfor the Navy,Army andAir Force Institute and
Expeditionary ForcesInstitute (NAFFI/EFI),Afghanistan.
Manager of variousretail sites and coffeeshopson military bases in Afghanistan.Managing teams
ofup to 30 people includinglocally recruited staff.
 Implemented a countrywideentertainment programme for all EFI premises
 Undertookmultiple administrative tasks, includingflight requests & movements of staff to
enable employees to workin a military environment
 Worked as CustomerService andEntertainments Manager training all staff throughoutthe
country
 Redesigned and distributed all P.O.S.material throughoutvariouslocations in Afghanistan
 Due to close-down,oversaw redundancyprocessesforAfganandBritish employees, site
relocations, and transferof assets.
01/2010 – 08/2011: SeniorSupervisor, Iceland,Frinton-on-Sea
Senior supervisor of busyhigh street retail outlet. Regenerated the sales and made a successof a
strugglingstore.
 Identified staff development needs and retrained team, increasing performanceand
motivation.
 Implemented new stockordering system
 Improvedmystery shopperresults
07/2007 – 01/2010: Coffee ShopManager, CostaCoffee,Odeon,Colchester
Managed the operations of a busyCosta Coffeebranchwithin the OdeonCinema.
 Designed an operational plan forthe integration of the 1st
CostaCoffee withinan Odeon
Cinema, consequentlyrolled outacross the UK.
 Delivered a reductionof waste from20%to 5%,resulting in a significantimprovement in
profitability.

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 Organised events to raise the profile andbuild a customerbase
12/2005 – 06/2007: Duty Store Manager, Lidl,Harwich
Supportedthe management ofa new Lidl Supermarket andwas responsible forthe security of the
store and stafftraining.
 Completed all administrative tasks includingstaff rotas,timesheets andweekly reports.
 Managed the daily stocktaking andordering
2001 – 2005: Assistant Manager, The Devon Public House,Dovercourt.
Assistant manager of a busy public house.Responsible forentertainments andevents, including
relevant advertising and promotion.
1998 – 2001: Supervisorat Butlins Holiday Park,Minehead
Began workingin busyvenues behind the bar and quicklyascended to Supervisor.Was responsible
forteams ofstaff and highturnovervenues.
Education
1995 – 1997: HarwichSixthForm.A-Levels: General Studies, English and Drama.
Food Hygiene Level3 – 2016 Currently certified in FoodHygiene Level 3- 2016
SupervisingFood Hygiene Level3 - 2014
Additional Information
 Full securityclearance
 CRBchecked
 First aid trained
Volunteering Experience
On-going:Volunteering withEssex Rockspromoting local music
2009–2011:Volunteersupportworker withyoungpeople in care:befriending service
2008 –2010:Volunteeron local radio station online: interviewing bandsand presenting
Interests
Music,Interior Design, Textiles, Arts& Craftsand ofcourse,Baking.
References
Available onrequest.