1. Donna Hopkins
8859 Gardena Road, Lakeside CA. 92040
619-843-6558. drhopkins1980@gmail.com
PROFESSIONAL PROFILE
ResultsorientedAssetManagerwhothrivesinfastpacedandcompetitive marketenvironments. Brings
extensive knowledge,analytical andproblemsolvingskills.Qualityorientedandproactive inbuilding
customerrelationshipsandminimizingloss.
CORE COMPETENCIES
Multiple time recipientof the Chase Employeeof the Monthaward.
MaintainedChase topperformerstatusonyearoveryear basis.
Receivedexceptionalskillsetevaluations2010-2013
Received100%auditQC results>10 years
Managed andtrained100+ employees onsafetyprotocolsandmanagedsite emergencyprocedures.
Experience
Cal Western Reconveyance, LLC El Cajon, CA Feb. 2014 - Present
Title Curative
 Reviewedtitle reports,supportivedocuments andidentifiedissues possiblyjeopardizing the
client’slienpositionandfiledappropriate actiontoremove all cloudsontitle within24hoursof
receivingdocuments.
 Title DepartmentSME.Oversee title processors,title reviewers,TSGdata entrypersonnel
 Reductionof holdtime <60 days on title curative fileswithfollow upsand aggressive title
curative actions
 Dailycompletionof all workflow assignedandset conservative follow upsbetweenvendorsand
clientstorelayinformationandrecommendbestpractice forcurative measures
 Title SME & trainerinall areaseffectingtitle. DailyQC& Queuesranon title supportstaff to
ensure 100% QC deliveredontitle products
 DevelopedpoliciesandproceduresonTitle Review,Title Curative andGSEassignments.
 Pointof Contact forall clientsandstaff ontitle relatedissues,documentationandclarification
on timelines,liens,lienstatusandtoprotectthe client’sinterest.
JPMorgan Chase Bank , N.A. San Diego, CA October 2006- November 2013
REO Asset Manager
 Managed a national portfolioaveraging250 REO Asset/Property accountsin excessof $35M
 Maintained toptiersalesperformance inanincentivebasedportfolio
 Aggressivelyanalyzed anddirectedevictions/marketing/sales/leasing/repairsonall properties
includingrepairsandsafetyproceduresforvendorsandthe public
 Proactively negotiatedsettlementstomitigatelosstothe companyandinvestors

2.  Effectivelyleadateamof REO AssetManagementcompanies, closingoffices,vendors andlaw
enforcementonall assignedassets.
 Analyzedandimplemented procedures tocomplywithriskandauditrequirementsonall REO
properties ,safetyprotocolsinthe buildingasmandatedbycorporate standards.
 Demonstratedtitle curativeproficiencybyworkingwithvendorstocure title defects through
researchand analysis
 Evacuationand emergencysafetyprotocolteammanager. Preparedreportsandansweredto
Site Manager monthly onstaff trainingandcompanyreadiness.
JPMorgan Chase Bank, N.A. San Diego, CA. March 2003-October 2006
REO Closer
 MonitoredREO filesundercontract throughsettlementtoensure contractual timelinesare met
 Exceededdepartmentclosinggoalsinexcessof 20 %
 PreparedandnotarizedSpecial Warrantydeedsand executed sellerdocuments; HUD-1,
extensions,addendums, frontend disclosures
 Meticulously analyzedtitle reportsandassistedinresolvingtitleissues topreventclosingdelays
 Maintainedaclosingaverage of 40% exceedingdepartmentgoal 35%.
 Successfullydirected closingoffices, AssetManagementCompanies, Attorneysandagents
throughthe closingprocess
JPMorgan Chase Bank, N.A. San Diego, CA. March 1998 - March 2003
Foreclosure Specialist
 Managed a national portfolioof foreclosure filesunderall FNMA timelines
 Reviewedpropertyvaluesandrecommendedsalesbidatforeclosure salestobringabout
competitivebiddingandyieldingthe highestreturnonthe liquidationof the asset
 Scrutinizedtitlereportsandworkedjointlywithvendorstoefficientlyremove cloudsontitle
 Researchedandcompletedinterrogatories&all documentsrequiredforlitigation
 Recommendedsettlements&establishedforbearance arrangements inanefforttominimize
lossand promote customersatisfaction &retention
 Executedandnotarized Foreclosure, LossMitigation,BankruptcyandREOdocuments
Security Pacific Bank San Diego, CA. Nov. 1996 – March 1998
Telemarketer
 Maintainedthe departmenthighnumbers onoutboundcallsforthe purpose of account
retention
 Up-soldcompanyservicestoincrease revenue
 Processedloanapplicationsfor“loanbymail”marketingefforts
 Performedskiptrace andcreditbureauprocessingtoaide in collection efforts