1. Melonie L Henderson
Melonie L Henderson 4148 Happy Canyon Dr • Dallas, TX 75241
 817.542.6154
 Melonie.poydras@yahoo.com
PROFESSIONAL EXPERIENCE:
SANTANDER CONSUMER USA, Dallas, Texas 05/2015-Present
STATE COMPLIANCE ANALYST - CORPORATE COMPLIANCE
 Conduct examinations of motor vehicle lease, sales finance and consumer finance deals.
 Draft correspondence and create proactive-examination worksheets by states for
Comprehensive pre-exam reviews.
 Participate in the documenting and remediation of State Examinations findings.
 Develop the methodology, review, research and updating of key risk indicators (KRI’s) and control
Indicators (CI’s).
 Implement and monitor process mapping of Policies and Procedures for Regulatory Repository
Examinations RCSA guidelines.
 Track bills and regulations related to motor vehicle lease, sales and consumer finance.
EXETER FINANCE CORP,Irving, Texas 08/2012-01/2015
COMPLIANCE ANALYST (ESCALATIONS) – CLIENT RELATIONS CORPORATE COMPLIANCE
 Developed, revised and maintained policies and procedures for the business.
 Consult with corporate attorney's as needed to resolve difficult legal compliance issues.
 Participated in the annual and quarterly certification process, includes NAF certification.
 Assist line managers in identifying and monitoring key risk indicators of prescribed business unit.
 Reduced audit fees by 33%. Maintain 100% quality audit findings without error.
 Reduced chargebacks by 70%, supervise, coordinate, examine, and evaluate projects.
 Implement necessary actions and operational risk initiatives to ensure objectives of an effective
compliance program.
HYUNDAI CAPITAL AMERICA HCA,Plano, Texas 08/2011- 08/2012
LOAN AND LOSS MITIGATION CREDIT/RISK ANALYST- CLIENT RELATIONS
 Carried out negotiations and provided savings for in/out-network customers.
 Acting SME for the specialist.
 Participated in special projects and the development of website testing.
 Support Unit Lead act as a liaison between Hyundai and vendors used for outsourced work, and
evaluate processes policies for improvements to streamline to improve overall efficiency.
 Handled irate customer issues.
MULTIPLAN, Arlington, Texas 05/2011-8/2011
MEDICALFEE NEGOTIATOR ANALYST-CLIENT RELATIONS
 Processed medical billing claims for in-out/network providers. Reduced external audit fees by 27%.
 Assisted managers with identifying additional reductions, assessing savings, selecting risk controls.
measures, implementing risk controls, monitoring and reviews in accordance with the business.
 Provide recommendations to AVP/VP. Produced average of $24,000,000 in annual savings.
 Audit Findings.

2. Melonie L Henderson
JPS HOSPITAL, Ft. Worth, Texas 01/2010-05/2011
MEDICAL BILLING INSURANCE VERIFICATION ANALYST- BILLING
 Audit denied claims, process claim appeals, process billing for HMO, PPO, FFS, Medicare, and
Medicaid for acute in/outpatient hospices, surgery and hospital stay.
 Collected, posted and adjusted insurance payments. Reimbursements for long term/short term stay,
consistently met or exceeded monthly goals, savings by 20% or higher.
 Analyze and review audit findings, risks and detailed recommendations to upper management.
MULTIPLAN, Arlington, Texas 12/2008-12/2010
MEDICALFEE NEGOTIATOR ANALYST-CLIENT RELATIONS
 Processed medical billing claims for in-out/network providers. Reduced external audit fees by 27%.
 Assisted managers with identifying additional reductions, assessing savings, selecting risk controls.
measures, implementing risk controls, monitoring and reviews in accordance with the business.
 Provide recommendations to AVP/VP. Produced average of $24,000,000 in annual savings.
 Audit Findings.
COUNTRY WIDE HOME LOANS, Ft. Worth, Texas 01/2007-12/2008
LOAN AND LOSS MITIGATION CREDIT/RISK ANALYST- CLIENT RELATIONS
 Modify credit bureau reports, review edit and modify applications to ensure accuracy
 Make recommendation to management to resolve delinquency and calculated risks and trends.
 Maintain 100% quality audit without error, awarded 100%
CHW, CATHOLIC HEALTHCARE WEST MEDICAL CENTER, Sacramento, CA 01/2006-12/2006
VERIFICATION ANALYST RISK ANALYST LEAD- MEDICAL BILLING
 Collect and post payments, adjustments, billing errors, prepared claim appeals, process billing for
HMO, PPO,FFS Medicare, Medicaid for acute inpatient/outpatient hospices, surgery and hospital
stay, reimbursements for long term, short term stay.
 Consistently met or exceeded all goals, built partnerships with key industry professionals.
VERIZON WIRELESS, Sacramento, CA 01/2000-12/2005
BUSINESS LEAD ANALYST- CLIENT RELATIONS
 Interpretfinancial trends,identifying operational deviations and report results to various departments,
research, analyze, and explain current and past activities.
 Analyze business performance trends, challenge the organization to be more efficient and cost
effective, build/maintain reports, dashboards, and metrics.
 Consistently met or exceeded all goals, built partnerships with key industry professionals.
EDUCATION
FRANKLIN HIGH – HIGH SCHOOL DIPLOMA
ASHFORD UNIVERSITY – BACHELOR OF SCIENCE – BEHAVIOR HEALTH 06/2017
COMPUTER COMPETENCIES
MS Office •Visio • Global Oasys • IntelliMatch • Smart Stream Reconciliation • Midas/AS 400
IntelliSuite • Bloomberg • Open Pages GRC Applications • SharePoint • Archer • Service Now • Shaw