School of IT and Business HV4702 Bachelor of Applied Business & Management HV4703 Graduate Diploma of Applied Business &Management AM6225 Operations Management Course outline - Trimester 1 / 2020 (2 March 2020 – 26 June 2020) Course code AM6225 Contact hours 52 Level 6 Self-Directed with tutorial support available 19 Credits 15 Self-Directed Hours 79 Course Aim The aim of this course is to give students an understanding of the concepts and analytical methods that contribute to the systematic direction and control of the processes that transform inputs into completed goods and services, with focus on the efficient and effective management of resources. Course Tutor School of IT & Business 2 Name: Fahimi Ali Programme Manager: Xanthia Bollen Office: Level 7, Tower Block, Petone Campus Office: Level 7, Tower Block, Petone Campus E-mail: [email protected] E-mail: [email protected] Phone: 04 8300895 Head of School: Mary-Claire Proctor Email: [email protected]Programme Schedule Course duration: 2 March – 26 June 2020 Class timing: Monday 9.00 AM - 1.00 PM Petone Campus A107 Study breaks : (Mid) 13 April – 17 April 2020; (End) 8 June – 26 June 2020 Public holiday : Friday, 10 April 2020 (Good Friday) : Monday, 13 April 2020 (Easter Monday) Monday, 27 April 2020 (Anzac Day) Monday, 01 June 2020 (Queen’s Birthday) Learning Outcomes By the end of this course the student will be able to: 1. Demonstrate the primary role and functions of operations management within the organisational and external environment. 2. Demonstrate understanding of quality management principles and use quality tools and techniques in the design of efficient and effective operating systems. 3. Explain and apply principles and practices for the design and specification of products, services, processes, jobs and systems, including project management. 4. Apply performance measurement and control 5. Evaluate resource planning, sales forecasting and production planning techniques and apply the principles of capacity management for a particular situation. Text and ReadingsRecommended reading (book): Stevenson, W. J. (2015). Operations Management (12 ed.). New York: McGraw Hill Other resources (book): Schroeder, R., Goldstein, S., & Rungusanatham, M. J. (2011). Operations management. Contenporary Concepts and Cases. (5 ed.) New York: McGraw Hill Additional resources will be uploaded on Moodle as and when necessary. Assessments There are three assessments for this paper (NO EXAM). Information about the assessments will be discussed in the class. No. Assessment name Passing Criteria Weighting Learning Outcomes Due date 1. Assignment 1 – Report Must achieve a minimum of 50% for each assessment 30% 1,2 3/4/20 2. Assignment 2 – Report 30% 3 8/5/20 3. Assignment 3 – Case Stud.

1. School of IT and Business
HV4702 Bachelor of Applied Business & Management
HV4703 Graduate Diploma of Applied Business &Management
AM6225 Operations Management
Course outline - Trimester 1 / 2020
(2 March 2020 – 26 June 2020)
Course code
AM6225
Contact hours
52
Level
6
Self-Directed with tutorial support available
19
Credits
15
Self-Directed Hours
79
Course Aim
The aim of this course is to give students an understanding of
the concepts and analytical methods that contribute to the
systematic direction and control of the processes that transform
inputs into completed goods and services, with focus on the
efficient and effective management of resources.
Course Tutor School of IT
& Business
2

2. Name: Fahimi Ali
Programme Manager: Xanthia Bollen
Office: Level 7, Tower Block, Petone Campus
Office: Level 7, Tower Block, Petone Campus
E-mail: [email protected]
E-mail: [email protected]
Phone: 04 8300895
Head of School: Mary-Claire Proctor
Email: [email protected]Programme Schedule
Course duration: 2 March – 26 June 2020
Class timing:
Monday
9.00 AM - 1.00 PM
Petone Campus
A107
Study breaks : (Mid) 13 April – 17 April 2020;
(End) 8 June – 26 June 2020
Public holiday : Friday, 10 April 2020 (Good Friday)
: Monday, 13 April 2020 (Easter Monday)
Monday, 27 April 2020 (Anzac Day)
Monday, 01 June 2020 (Queen’s Birthday)
Learning Outcomes
By the end of this course the student will be able to:
1. Demonstrate the primary role and functions of operations
management within the organisational and external
environment.

3. 2. Demonstrate understanding of quality management principles
and use quality tools and techniques in the design of efficient
and effective operating systems.
3. Explain and apply principles and practices for the design and
specification of products, services, processes, jobs and systems,
including project management.
4. Apply performance measurement and control
5. Evaluate resource planning, sales forecasting and production
planning techniques and apply the principles of capacity
management for a particular situation.
Text and ReadingsRecommended reading (book):
Stevenson, W. J. (2015). Operations Management (12 ed.). New
York: McGraw Hill
Other resources (book):
Schroeder, R., Goldstein, S., & Rungusanatham, M. J. (2011).
Operations management. Contenporary Concepts and Cases. (5
ed.) New York: McGraw Hill
Additional resources will be uploaded on Moodle as and when
necessary.
Assessments
There are three assessments for this paper (NO EXAM).
Information about the assessments will be discussed in the
class.
No.
Assessment name
Passing Criteria
Weighting
Learning Outcomes
Due date

4. 1.
Assignment 1 – Report
Must achieve a minimum of 50% for each assessment
30%
1,2
3/4/20
2.
Assignment 2 – Report
30%
3
8/5/20
3.
Assignment 3 – Case Study
40%
4,5
5/6/20
Course guideline
Week
Class
Date
(Monday)
Topics covered (may subject to change)
1
2 March
Introduction to Operation Management
2
9 March

5. Competitiveness, Strategy and Productivity
3
16 March
Management of Quality
4
23 March
Quality Control
5
30 March
Product & Service Design
ASSESSMENT 1 SUBMISSION (3/4/20)
6
6 April
Process Selection and Facility Layout
7
13 April – 17 April
STUDY BREAK (1 week)
8
20 April
Work Design & Measure
9
27 April
Project Management
10
4 May
Project Management
ASSESSMENT 2 SUBMISSION (8/5/20)
11
11 May
Forecasting
12
18 May
Forecasting

6. 13
25 May
Strategic Capacity Planning
14
1 June
Course Revision
ASSESSMENT 3 SUBMISSION (5/6/20)
15,16,17
8 June – 26 June
STUDY BREAK – No exams (3 weeks)
It is my pleasure to have you in this course. Work hard and have
fun
GM2: Achievement-based assessment results and course grades
Where grades are allocated according to the level of
achievement the following grading system applies to both
assessment results and course grades.
Achievement
Description
Grade
Grade Point
Result / Mark Range
Excellent
Learning outcomes met. Proficient in the most difficult
concepts, theories and skills. Is able to integrate concepts,
theories and skills, and recognise the links and relationships
between them. Is able to adapt and apply concepts, theories and
skills to new situations, and to formulate and evaluate new
ideas.
A+
4
90–100

7. A
4
80–89
Good
Learning outcomes met. Is able to use and apply the
fundamental theories, concepts and skills of the learning
outcomes to a wide range of problems, going beyond mere
replication of content knowledge or skill. Shows an
understanding of key ideas, awareness of their relevance, some
use of analytical skills and some originality.
B+
3.3
75–79
B
3
65–74
Satisfactory
Learning outcomes met. Has a basic grasp of factual content,
theories, concepts and issues, and/or performance of basic skills
to a level that would allow continuation of study in the area or
to carry out work requiring these skills.
C+
2.3
60–64
C
2
50–59
Ungraded Pass
Learning outcome/s met. Ungraded assessment result and/or
course grade.
P

8. 1
P
Not Achieved
Unsuccessful assessment attempt result; optional assessment not
submitted result (0)
Course grade when all required assessments attempted but one
or more learning outcomes not met.
D
0
0–49
Ungraded Fail
Required assessment not submitted;
Course grade when either one or more required assessments are
not attempted and/or one or more course requirements are not
met.
F
0
F
Self-directed learning
To enhance the likelihood of success, students are advised to
undertake the following activities independently of, but
following guidance from, course tutors. These activities are
allocated time within the overall programme hours and more
specifically identified within each course.
Independent self-directed activities include:
Activity
Evidence
Assessment preparation
Student completes assignment/s on time, and is prepared for

9. supervised assessments
Laboratory / workshop
Student practices skills or develops outputs to meet assessment
task requirements
Group study
Notes, activities or output meet assessment task requirements
Independent study
Student engages in a variety of tutor recommended or self-
selected materials to meet assessment outcomes
Information gathering, readings
Student discusses gathered information in tutor-directed
activities, and in assessment (including evidence for portfolio)
Observation
Student reflects on work place practice in relation to theoretical
and practical learning
Project work
Defined project outcomes are progressively achieved
‘A’ Grade Description
‘B’ Grade Description

10. ‘C’ Grade Description
‘D’ Grade Description
Criterion One:
Ideas and understanding
· Excels in responding to assessment tasks
· Interesting; demonstrates development of complex ideas
· Appropriately limits and defines terms. Central ideas are
clearly and succinctly communicated
· Understands and critically evaluates supporting evidence
/reference material
· A sound course, responding to assessment tasks
· Attempts to define terms, not always successful
· Clearly states central ideas, but may have minor lapses in
development
· Begins to acknowledge the complexity of central ideas and the
possibility of other points of view
· Shows careful reading of supporting evidence/ reference
material but may not evaluate them critically
· Adequate, but less effective response to assessment tasks
· Presents central ideas in general terms, occasionally
depending on generalisations and/or dictionary definitions
· Limited exploration of other points of views
· Shows basic comprehension of supporting evidence /reference
material with occasional lapses in understanding
· Does not respond appropriately to the assessment task
· Lacks central ideas
· Supporting evidence /reference material misunderstood or
inadequate
· Ineffective development of ideas
· Assessment too brief
Criterion Two:
Supporting Evidence
· Uses citations appropriately and effectively, providing

11. sufficient evidence
· Explanations supported and justified convincingly
· Support points using a range of relevant citations
· Begins to interpret and justify the evidence, explaining
connections between evidence and main ideas
· Generalizations sometimes used to support points
· Sometimes depends on unsupported evidence or personal
experience
· Occasionally assumes that evidence speaks for itself and needs
no application to the point being discussed
· Occasional lapses in logic
· Uses irrelevant or inadequate supporting evidence /reference
material throughout
· Supporting evidence /reference material consistently not
acknowledged
Criterion Three:
Organisation and coherence
· Uses logical structure appropriate to assessment tasks
· Transitional sentences often develop and link ideas and
identify their logical relations
· Paragraphs have topic sentences guiding the reader through
the chain of reasoning or progression of ideas
· Shows a logical progression of ideas and uses transitional
sentences
· Some logical links may be faulty but each paragraph clearly
relates to central ideas
· Occasionally lists ideas arranged randomly (rather than using
any evident logical structure)
· While each paragraph may relate to central idea, logic is not
always clear
· Arrangement of sentences within paragraphs may occasionally
lack coherence
· Lacks organisation, paragraph coherence and uses few or
inappropriate transitional sentences
· Paragraphs lack topic main ideas and may not all relate to

12. assessment tasks
Criterion Four:
Style
· Chooses words for their precise meaning and uses discipline
appropriate language
· Writing style fits assessment task
· Sentences are varied, yet clearly structured, focused and
succinct
· Generally uses words and discipline appropriate language
accurately and effectively
· Sentences generally clear, well structured and focused, though
some sentences may be awkward or ineffective
· Occasionally uses relatively vague and simple words
· May use some non academic language occasionally
· Sentence structure generally correct, but sentences may
occasionally be wordy, unfocused, repetitive or confusing
· Too vague and abstract
· Overall, contains awkward or grammatically incorrect
sentences
· Majority of sentence structure is too simple with use of non
academic language
Criterion Five:
Mechanics
(Spelling, punctuation, grammar, referencing and formatting)
· Almost entirely free of mechanical errors
· May contain mechanical errors, which may distract the reader
but not impede understanding
· Contains several mechanical errors, which may temporarily
confuse the reader but not impede the overall understanding
· Contains many mechanical errors that block the reader’s
understanding and ability to see connections between ideas
ASSESSMENT MARKING GUIDE RUBRIC.
NB: To achieve an A grade a student must achieve an A in 3 of
the 5 criteria and at least a B for the other 2; To achieve a B
grade a student must achieve a B for 3 of the 5 criteria and at
least a C for the other 2; To achieve a C grade a student must

13. achieve a C for all criteria.
ASSESSMENTS
There are three assessments for this paper. You will work
individually to complete all three assessments. Each assessment
will be discussed duing class hours. So DO NOT miss the class
sessions.
Must achieve a minimum of 50% for each assessment
If you need any further clarification regarding the assessments,
please email me at [email protected]. We will work on it
together.
For each assessment you are required to follow the guidelines
including the format and the word limits. An electronic copy of
the assessments must be submitted on Turnitin (via Moodle) by
the due dates of each assessment.
Other guidelines for all assessments:
For all written assessments you are expected to use APA 7th
edition referencing system to acknowledge the resources which
you use to support your points in the discussion. This includes
in-text citations and the list of references. You are required to
use a variety of secondary resources to support the
points/arguments you make in the discussion of the report.
Do not use Wikipedia, Wikis, BusinessDictionary.com and
answers.com as secondary resources.
Complete the following assessment checklist for each
assessment before submission. I strongly recommend that you
consult the Learning Support Advisors at the Learning
Commons for item number 1, 2, 3, 4 and 5.
1
Include page numbers
2
Editorial – check line spacing, font size (constant), alignment

14. 3
Headings and sub-headings to be in bold and underlined
4
APA referencing
5
Proofread - Check spelling and grammar (this will make your
idea being communicated better)
Remember that you are writing for the reader (someone else)
not to yourself. So be clear in communicating your ideas,
arguments and facts.
Assessment 1 - Report (Total Marks: 100 - weighting for
course: 30%)
LO1: Demonstrate the primary role and functions of operations
management within the organisational and external
environment.
LO2: Demonstrate understanding of quality management
principles and use quality tools and techniques in the design of
efficient and effective operating systems.
Due Date : 3 April 2020, Friday, 11.59pm
Submission : In Turnitin via Moodle
Number of words : 2,500
Instructions:
Select one New Zeland business. It is recommended that you

15. choose an organisation where you can obtain information easily.
It can be from any industry that you are interested to explore.
Imagine that you are just being appointed as an external
business consultant for the organisation. You main task is to
explore the organisation’s current operation management and
quality management areas.
Your report should consist of:
1) Cover page
2) Table of content
3) Executive summary 5 marks
4) Purpose of this report 3 marks
5) Industry backround
Overview (NZ and global) 5 marks
6) Organisation details:
Nature of business, mission, vision, management, location,
employees, financial situation (if any), website, social media,
competitors.
8 marks
7) Operation strategy
· Define and explain operations strategy 6 marks
· Analyse the organisation’s and the operation strategy(ies).
Example of strategies :Low-cost, scale-based, specialisation,
newness, flexible, high quality, service, sustainability. 8 marks
· Investigate if the organisation’s operation strategy formulation
5 marks
8) Quality Management
· Define and explain quality management 8 marks
· Analyse the organisation’s the quality management
strategy(ies).
8 marks
· Identify an operational problem (product or service related) of

16. the selected organisation and draw a cause and effect diagram
(Ishikawa diagram) to identify the contributing factors (at least
4 main areas of contribution)
(4 x 5 marks = 20 marks)
· Recommend practical solution(s) to the problem 10 marks
(Maximum of 3 solutions)
Report summary 5
marks
APA referencing & citation 5
marks
Other editorial (fonts size, margins, headings, numberings)
4 marks
Total marks = 100 marks

17. Assessment 2 – Report (Total Marks: 100 - weighting for
course: 30%)
LO3: Explain and apply principles and practices for the design
and specification of products, services, processes, jobs and
systems, including project management.
Due Date : 08 May 2020, Friday (11.59 pm)
Submission : In Turnitin via Moodle
Number of words : 2,500
Instructions:
In continuation to your report in Assesssment 1, the
organisation has agreed to award you another consultancy task.
You are now required to write a report on a project for product
design, processes and job improvement for the organisation. The
project must be based on the ‘recommended practical solutions
to the problem’ identified in your Assessment 1.
Your report should consist of:
1) Cover page
2) Table of content
3) Executive summary 5
marks
4) Purpose of this report 3
marks
5) Project detail
· List the recommended solution(s) (from assignment 1) 2
marks
· Identify the activities required to solve the problem(s) 10
marks
· Identify the Behavioral Approach(es) for the existing
employee to implement each of the identified activities
10 marks

18. · Draw a weekly Gantt Chart for the activites 20 marks
(marks are based on: presentation, timely, logical flow)
· Identify the budget to run each of the activities 10
marks
(provide evidence of the cost / budget figures)
· Identify the potential barriers to run the activities
(internal & external) – Minimum of 5 barriers (5 x 5 marks = 25
marks
6) Conclusion 5
marks
APA referencing & citation 5
marks
Other editorial (fonts size, margins, headings, numberings)
5 marks
TOTAL MARKS = 100
Assessment 3 – Case Study (Total Marks: 100 - weighting for
course: 40%)
LO4: Apply performance measurement and control
LO5: Evaluate resource planning, sales forecasting and
production planning techniques and apply the principles of
capacity management for a particular situation
Due Date : 05 June 2020, Friday (11.59 pm)
Submission : In Turnitin via Moodle
Number of words : 3,000 words
Instructions:
This assessment is divided into 3 sections. Section A covers
LO4 and section B and C cover LO5. You have to attempt all
sections.

19. Section A: Performance measurement control (24 marks)
1) Describe and analyse the four parts of the performance
management model.
(The analysis should include: definition, explaination, example
(application) and conclusion)
(4 x 6 marks = 24 marks)
Section B: ERP and sales forecasting (36 marks)
1) Explain:
a) Enterprise Resource Planning (ERP) (4
x 3 marks = 12 marks)
b) Sales Forecasting (4 x 3 marks
= 12 marks)
c) Production planning (4 x 3 marks
= 12 marks)
Desription and analysis should include; definition, explanation,
example (application) and conclusion
Section C: Capacity management (24 marks)
1) Explain the eight steps in the Capicity Planning Process
Explanation should include: description and example
(application)
(8 x 3 marks = 24
marks)
Conclusion5 marks
APA referencing & citation 6
marks
Other editorial (fonts size, margins, headings, numberings)5
marks
TOTAL MARKS = 100

20. School of IT and Business
HV4702 Bachelor of Applied Business & Management
HV4703 Graduate Diploma of Applied Business &Management
AM6225 Operations Management
Course outline - Trimester 1 / 2020
(2 March 2020 – 26 June 2020)
Course code
AM6225
Contact hours
52
Level
6
Self-Directed with tutorial support available
19
Credits
15
Self-Directed Hours
79
Course Aim
The aim of this course is to give students an understanding of
the concepts and analytical methods that contribute to the
systematic direction and control of the processes that transform
inputs into completed goods and services, with focus on the
efficient and effective management of resources.
Course Tutor School of IT
& Business
2
Name: Fahimi Ali
Programme Manager: Xanthia Bollen
Office: Level 7, Tower Block, Petone Campus
Office: Level 7, Tower Block, Petone Campus

21. E-mail: [email protected]
E-mail: [email protected]
Phone: 04 8300895
Head of School: Mary-Claire Proctor
Email: [email protected]Programme Schedule
Course duration: 2 March – 26 June 2020
Class timing:
Monday
9.00 AM - 1.00 PM
Petone Campus
A107
Study breaks : (Mid) 13 April – 17 April 2020;
(End) 8 June – 26 June 2020
Public holiday : Friday, 10 April 2020 (Good Friday)
: Monday, 13 April 2020 (Easter Monday)
Monday, 27 April 2020 (Anzac Day)
Monday, 01 June 2020 (Queen’s Birthday)
Learning Outcomes
By the end of this course the student will be able to:
1. Demonstrate the primary role and functions of operations
management within the organisational and external
environment.
2. Demonstrate understanding of quality management principles
and use quality tools and techniques in the design of efficient
and effective operating systems.

22. 3. Explain and apply principles and practices for the design and
specification of products, services, processes, jobs and systems,
including project management.
4. Apply performance measurement and control
5. Evaluate resource planning, sales forecasting and production
planning techniques and apply the principles of capacity
management for a particular situation.
Text and ReadingsRecommended reading (book):
Stevenson, W. J. (2015). Operations Management (12 ed.). New
York: McGraw Hill
Other resources (book):
Schroeder, R., Goldstein, S., & Rungusanatham, M. J. (2011).
Operations management. Contenporary Concepts and Cases. (5
ed.) New York: McGraw Hill
Additional resources will be uploaded on Moodle as and when
necessary.
Assessments
There are three assessments for this paper (NO EXAM).
Information about the assessments will be discussed in the
class.
No.
Assessment name
Passing Criteria
Weighting
Learning Outcomes
Due date
1.
Assignment 1 – Report
Must achieve a minimum of 50% for each assessment
30%

23. 1,2
3/4/20
2.
Assignment 2 – Report
30%
3
8/5/20
3.
Assignment 3 – Case Study
40%
4,5
5/6/20
Course guideline
Week
Class
Date
(Monday)
Topics covered (may subject to change)
1
2 March
Introduction to Operation Management
2
9 March
Competitiveness, Strategy and Productivity
3
16 March
Management of Quality
4

24. 23 March
Quality Control
5
30 March
Product & Service Design
ASSESSMENT 1 SUBMISSION (3/4/20)
6
6 April
Process Selection and Facility Layout
7
13 April – 17 April
STUDY BREAK (1 week)
8
20 April
Work Design & Measure
9
27 April
Project Management
10
4 May
Project Management
ASSESSMENT 2 SUBMISSION (8/5/20)
11
11 May
Forecasting
12
18 May
Forecasting
13
25 May
Strategic Capacity Planning
14
1 June

25. Course Revision
ASSESSMENT 3 SUBMISSION (5/6/20)
15,16,17
8 June – 26 June
STUDY BREAK – No exams (3 weeks)
It is my pleasure to have you in this course. Work hard and have
fun
GM2: Achievement-based assessment results and course grades
Where grades are allocated according to the level of
achievement the following grading system applies to both
assessment results and course grades.
Achievement
Description
Grade
Grade Point
Result / Mark Range
Excellent
Learning outcomes met. Proficient in the most difficult
concepts, theories and skills. Is able to integrate concepts,
theories and skills, and recognise the links and relationships
between them. Is able to adapt and apply concepts, theories and
skills to new situations, and to formulate and evaluate new
ideas.
A+
4
90–100
A
4
80–89
Good

26. Learning outcomes met. Is able to use and apply the
fundamental theories, concepts and skills of the learning
outcomes to a wide range of problems, going beyond mere
replication of content knowledge or skill. Shows an
understanding of key ideas, awareness of their relevance, some
use of analytical skills and some originality.
B+
3.3
75–79
B
3
65–74
Satisfactory
Learning outcomes met. Has a basic grasp of factual content,
theories, concepts and issues, and/or performance of basic skills
to a level that would allow continuation of study in the area or
to carry out work requiring these skills.
C+
2.3
60–64
C
2
50–59
Ungraded Pass
Learning outcome/s met. Ungraded assessment result and/or
course grade.
P
1
P
Not Achieved
Unsuccessful assessment attempt result; optional assessment not
submitted result (0)

27. Course grade when all required assessments attempted but one
or more learning outcomes not met.
D
0
0–49
Ungraded Fail
Required assessment not submitted;
Course grade when either one or more required assessments are
not attempted and/or one or more course requirements are not
met.
F
0
F
Self-directed learning
To enhance the likelihood of success, students are advised to
undertake the following activities independently of, but
following guidance from, course tutors. These activities are
allocated time within the overall programme hours and more
specifically identified within each course.
Independent self-directed activities include:
Activity
Evidence
Assessment preparation
Student completes assignment/s on time, and is prepared for
supervised assessments
Laboratory / workshop
Student practices skills or develops outputs to meet assessment
task requirements
Group study

28. Notes, activities or output meet assessment task requirements
Independent study
Student engages in a variety of tutor recommended or self-
selected materials to meet assessment outcomes
Information gathering, readings
Student discusses gathered information in tutor-directed
activities, and in assessment (including evidence for portfolio)
Observation
Student reflects on work place practice in relation to theoretical
and practical learning
Project work
Defined project outcomes are progressively achieved
‘A’ Grade Description
‘B’ Grade Description
‘C’ Grade Description
‘D’ Grade Description
Criterion One:
Ideas and understanding

29. · Excels in responding to assessment tasks
· Interesting; demonstrates development of complex ideas
· Appropriately limits and defines terms. Central ideas are
clearly and succinctly communicated
· Understands and critically evaluates supporting evidence
/reference material
· A sound course, responding to assessment tasks
· Attempts to define terms, not always successful
· Clearly states central ideas, but may have minor lapses in
development
· Begins to acknowledge the complexity of central ideas and the
possibility of other points of view
· Shows careful reading of supporting evidence/ reference
material but may not evaluate them critically
· Adequate, but less effective response to assessment tasks
· Presents central ideas in general terms, occasionally
depending on generalisations and/or dictionary definitions
· Limited exploration of other points of views
· Shows basic comprehension of supporting evidence /reference
material with occasional lapses in understanding
· Does not respond appropriately to the assessment task
· Lacks central ideas
· Supporting evidence /reference material misunderstood or
inadequate
· Ineffective development of ideas
· Assessment too brief
Criterion Two:
Supporting Evidence
· Uses citations appropriately and effectively, providing
sufficient evidence
· Explanations supported and justified convincingly
· Support points using a range of relevant citations
· Begins to interpret and justify the evidence, explaining
connections between evidence and main ideas

30. · Generalizations sometimes used to support points
· Sometimes depends on unsupported evidence or personal
experience
· Occasionally assumes that evidence speaks for itself and needs
no application to the point being discussed
· Occasional lapses in logic
· Uses irrelevant or inadequate supporting evidence /reference
material throughout
· Supporting evidence /reference material consistently not
acknowledged
Criterion Three:
Organisation and coherence
· Uses logical structure appropriate to assessment tasks
· Transitional sentences often develop and link ideas and
identify their logical relations
· Paragraphs have topic sentences guiding the reader through
the chain of reasoning or progression of ideas
· Shows a logical progression of ideas and uses transitional
sentences
· Some logical links may be faulty but each paragraph clearly
relates to central ideas
· Occasionally lists ideas arranged randomly (rather than using
any evident logical structure)
· While each paragraph may relate to central idea, logic is not
always clear
· Arrangement of sentences within paragraphs may occasionally
lack coherence
· Lacks organisation, paragraph coherence and uses few or
inappropriate transitional sentences
· Paragraphs lack topic main ideas and may not all relate to
assessment tasks
Criterion Four:
Style
· Chooses words for their precise meaning and uses discipline
appropriate language

31. · Writing style fits assessment task
· Sentences are varied, yet clearly structured, focused and
succinct
· Generally uses words and discipline appropriate language
accurately and effectively
· Sentences generally clear, well structured and focused, though
some sentences may be awkward or ineffective
· Occasionally uses relatively vague and simple words
· May use some non academic language occasionally
· Sentence structure generally correct, but sentences may
occasionally be wordy, unfocused, repetitive or confusing
· Too vague and abstract
· Overall, contains awkward or grammatically incorrect
sentences
· Majority of sentence structure is too simple with use of non
academic language
Criterion Five:
Mechanics
(Spelling, punctuation, grammar, referencing and formatting)
· Almost entirely free of mechanical errors
· May contain mechanical errors, which may distract the reader
but not impede understanding
· Contains several mechanical errors, which may temporarily
confuse the reader but not impede the overall understanding
· Contains many mechanical errors that block the reader’s
understanding and ability to see connections between ideas
ASSESSMENT MARKING GUIDE RUBRIC.
NB: To achieve an A grade a student must achieve an A in 3 of
the 5 criteria and at least a B for the other 2; To achieve a B
grade a student must achieve a B for 3 of the 5 criteria and at
least a C for the other 2; To achieve a C grade a student must
achieve a C for all criteria.
ASSESSMENTS
There are three assessments for this paper. You will work
individually to complete all three assessments. Each assessment
will be discussed duing class hours. So DO NOT miss the class

32. sessions.
Must achieve a minimum of 50% for each assessment
If you need any further clarification regarding the assessments,
please email me at [email protected]. We will work on it
together.
For each assessment you are required to follow the guidelines
including the format and the word limits. An electronic copy of
the assessments must be submitted on Turnitin (via Moodle) by
the due dates of each assessment.
Other guidelines for all assessments:
For all written assessments you are expected to use APA 7th
edition referencing system to acknowledge the resources which
you use to support your points in the discussion. This includes
in-text citations and the list of references. You are required to
use a variety of secondary resources to support the
points/arguments you make in the discussion of the report.
Do not use Wikipedia, Wikis, BusinessDictionary.com and
answers.com as secondary resources.
Complete the following assessment checklist for each
assessment before submission. I strongly recommend that you
consult the Learning Support Advisors at the Learning
Commons for item number 1, 2, 3, 4 and 5.
1
Include page numbers
2
Editorial – check line spacing, font size (constant), alignment
3
Headings and sub-headings to be in bold and underlined
4
APA referencing

33. 5
Proofread - Check spelling and grammar (this will make your
idea being communicated better)
Remember that you are writing for the reader (someone else)
not to yourself. So be clear in communicating your ideas,
arguments and facts.
Assessment 1 - Report (Total Marks: 100 - weighting for
course: 30%)
LO1: Demonstrate the primary role and functions of operations
management within the organisational and external
environment.
LO2: Demonstrate understanding of quality management
principles and use quality tools and techniques in the design of
efficient and effective operating systems.
Due Date : 3 April 2020, Friday, 11.59pm
Submission : In Turnitin via Moodle
Number of words : 2,500
Instructions:
Select one New Zeland business. It is recommended that you
choose an organisation where you can obtain information easily.
It can be from any industry that you are interested to explore.
Imagine that you are just being appointed as an external
business consultant for the organisation. You main task is to
explore the organisation’s current operation management and

34. quality management areas.
Your report should consist of:
1) Cover page
2) Table of content
3) Executive summary 5 marks
4) Purpose of this report 3 marks
5) Industry backround
Overview (NZ and global) 5 marks
6) Organisation details:
Nature of business, mission, vision, management, location,
employees, financial situation (if any), website, social media,
competitors.
8 marks
7) Operation strategy
· Define and explain operations strategy 6 marks
· Analyse the organisation’s and the operation strategy(ies).
Example of strategies :Low-cost, scale-based, specialisation,
newness, flexible, high quality, service, sustainability. 8 marks
· Investigate if the organisation’s operation strategy formulation
5 marks
8) Quality Management
· Define and explain quality management 8 marks
· Analyse the organisation’s the quality management
strategy(ies).
8 marks
· Identify an operational problem (product or service related) of
the selected organisation and draw a cause and effect diagram
(Ishikawa diagram) to identify the contributing factors (at least
4 main areas of contribution)
(4 x 5 marks = 20 marks)

35. · Recommend practical solution(s) to the problem 10 marks
(Maximum of 3 solutions)
Report summary 5
marks
APA referencing & citation 5
marks
Other editorial (fonts size, margins, headings, numberings)
4 marks
Total marks = 100 marks
Assessment 2 – Report (Total Marks: 100 - weighting for

36. course: 30%)
LO3: Explain and apply principles and practices for the design
and specification of products, services, processes, jobs and
systems, including project management.
Due Date : 08 May 2020, Friday (11.59 pm)
Submission : In Turnitin via Moodle
Number of words : 2,500
Instructions:
In continuation to your report in Assesssment 1, the
organisation has agreed to award you another consultancy task.
You are now required to write a report on a project for product
design, processes and job improvement for the organisation. The
project must be based on the ‘recommended practical solutions
to the problem’ identified in your Assessment 1.
Your report should consist of:
1) Cover page
2) Table of content
3) Executive summary 5
marks
4) Purpose of this report 3
marks
5) Project detail
· List the recommended solution(s) (from assignment 1) 2
marks
· Identify the activities required to solve the problem(s) 10
marks
· Identify the Behavioral Approach(es) for the existing
employee to implement each of the identified activities
10 marks
· Draw a weekly Gantt Chart for the activites 20 marks
(marks are based on: presentation, timely, logical flow)
· Identify the budget to run each of the activities 10
marks
(provide evidence of the cost / budget figures)

37. · Identify the potential barriers to run the activities
(internal & external) – Minimum of 5 barriers (5 x 5 marks = 25
marks
6) Conclusion 5
marks
APA referencing & citation 5
marks
Other editorial (fonts size, margins, headings, numberings)
5 marks
TOTAL MARKS = 100
Assessment 3 – Case Study (Total Marks: 100 - weighting for
course: 40%)
LO4: Apply performance measurement and control
LO5: Evaluate resource planning, sales forecasting and
production planning techniques and apply the principles of
capacity management for a particular situation
Due Date : 05 June 2020, Friday (11.59 pm)
Submission : In Turnitin via Moodle
Number of words : 3,000 words
Instructions:
This assessment is divided into 3 sections. Section A covers
LO4 and section B and C cover LO5. You have to attempt all
sections.
Section A: Performance measurement control (24 marks)
1) Describe and analyse the four parts of the performance
management model.
(The analysis should include: definition, explaination, example
(application) and conclusion)

38. (4 x 6 marks = 24 marks)
Section B: ERP and sales forecasting (36 marks)
1) Explain:
a) Enterprise Resource Planning (ERP) (4
x 3 marks = 12 marks)
b) Sales Forecasting (4 x 3 marks
= 12 marks)
c) Production planning (4 x 3 marks
= 12 marks)
Desription and analysis should include; definition, explanation,
example (application) and conclusion
Section C: Capacity management (24 marks)
1) Explain the eight steps in the Capicity Planning Process
Explanation should include: description and example
(application)
(8 x 3 marks = 24
marks)
Conclusion5 marks
APA referencing & citation 6
marks
Other editorial (fonts size, margins, headings, numberings)5
marks
TOTAL MARKS = 100