1 guideline for the assessment manage workf

1
Guideline for the Assessment Manage
Workforce Planning BSBHRM513
Assessment Task 1: Written questions
Submit
• Answers to all 14 questions.
Explain: when a question asks you to explain something, you
should make clear how
or why something happened or the way it is. Generally, you are
expected to write a
response two or three sentences long.
List: when a question asks you to list something, this means that
you are asked to
briefly state information in a list format.
Outline: when a question asks you to outline something, this
means giving only the

main points, Generally, you are expected to write a response a
few sentences long- two
or three sentences long.
Describe: when a question asks you to describe something, you
should state the most
noticeable qualities or features. Generally, you are expected to
write a response two or three
sentences long.
2
Assessment Task 2
Task summary
This assessment task requires you conduct research and develop
a workforce plan for King
Edward VII College. You will also be required to communicate
the rationale for, as well as
objectives of, the plan to the CEO.

Submit
• Email with Workforce Action Plan attached
• Email with Revised Workforce Action Plan attached
1. Develop a workforce action plan.
See a separate guideline for workforce action plan
2. Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct
English, written in an
appropriate (polite, business-like) style.
It should introduce and summarise the contents of the
attachment, seek their
feedback and for the place, date and time of a meeting to
discuss it.
Attach your workforce action plan to the email.
3. Meet with the CEO to establish agreement on workforce
action plan.
This part of the assessment requires you to meet with the CEO
(roleplayed by your

assessor) to discuss the workforce plan you have developed and
seek their input.
4. Revise the Workforce Action Plan.
Update your Workforce Action Plan, incorporating the CEO’s
feedback from
the meeting.
3
Name this document Revised Workforce Action Plan.
It should introduce and summarise the meeting and the contents
of the attachment,
and seek their approval.
Attach your revised workforce action plan to the email.
6. Send an email to all staff (your assessor).

The final part of the assessment requires to you send your final
Workforce Action
Plan to the CEO and to all staff.
Assume that this is part of your strategy to assisting staff to
deal with organisational
change so you should ensure that you clearly communicate
1) the benefits of the Workforce Action Plan and
2) summarise changes that will occur (relate to the needs gap to
be filled).
Attach your Final Workforce Action Plan to the email.
4
Assessment Task 3
Task summary

In this assessment task, you are required to review initiatives in
the Workforce Plan for King
Edward VII College relating to recruitment and diversity. You
will also assist the College in
being recognized as an employer of choice, and implement the
required actions.
Submit
• Email with updated Recruitment, Selection and Induction
Policy and Procedures
• Email with Diversity Calendar
1. Update Recruitment, Selection and Induction Policy and
Procedures to increase
diversity.
Review the scenario information above, as well as the
Recruitment, Selection
and Induction Policy and Procedures for King Edward VII
College.
Use the internet to research best practice for increasing
diversity through
improved recruitment and selection practices.
Update the recruitment, selection and induction policy and

procedure to reflect
best practice procedures for increasing diversity in recruitment
and selection.
Student only needs to add at least a step to ensure of diversity
in the procedure.
The diversity can be any dimension and do some online research
on ‘increase
diversity through recruitment practices’.
Email body:
1) introduce and summarise the contents of the attachment.
5
2) outline the importance of diversity in recruitment and
selection as well as
key changes that you have made to the Policy and Procedures.

Attach your Updated Recruitment, Selection and Induction
Policy and Procedures
to the email.
3. Develop a diversity calendar for 2020.
Review the scenario information above.
Research important dates for diversity and cultural events
occurring in 2020 in
Sydney.
Use Google search to do it. Key words: diversity and cultural
events occurring
in 2020 in Sydney.
Identify at least 6 important dates and develop a calendar of
events. For each
event, identify how the College will celebrate that day or event.
Your calendar may be developed in any format, as long as it
addresses the above
content requirements.
No. Diversity and cultural events
occurring in 2020 in Sydney.
How the College will celebrate

that day or event
1 NAIDOC Week
(National Aborigines and Islanders
Day Observance Committee.)
Invite a guest speaker
Or
A food event using Indigenous
ingredients
2
3
4
5
6
6
4. Send an email to King Edward VII College staff (your
assessor).

1) introduce and summarise the contents of the attachment.
2) should explain the purpose of the calendar and advising staff
to note the
dates in their calendar.
Attach your diversity calendar to the email.
7

Assessment Task 4
5. Implement succession planning program.
Review the Role Competencies Statement.
Develop a career development plan for Jackie using the Career
Development Plan Template.
The opportunities that you identify for Jackie should include a
range of opportunities, including
job assignments that develop a candidate’s competencies,
coaching and mentoring and
formal training.
The career development plan you develop should include at
least six opportunities to be
completed over the upcoming 12 months.
Student needs to look at the Role Competencies Statement to
identify the knowledge and
skills gap where you could come up with 6 activities to develop
the candidate’s competencies.
e.g.
6. Implement a mentoring program.

Assume that the CEO has been communicating with you while
you have been
preparing Jackie’s Career Development Plan. He has advised
that he believes the
best way of implementing succession planning is to set up a
mentoring program.
Therefore he has asked that you develop a Mentoring Guide to
guide mentoring in
the organisation.
Your Mentoring Guide must including information about key
aspects of mentoring
such as the purpose of mentoring, the mentor’s role and do’s
and don’ts, how to
establish a successful relationship, the mentoring process
including scheduling
meetings. As a guide your Mentoring Guide should be 6 – 8
pages and can include diagrams &pictures.
8
Once you have finalised these documents, proceed with
implementing the system

by advising via email all staff of the planned mentoring
arrangements, summarising
the information from the document you have developed.
The template:
King Edward VII College
Mentoring Guide
What is mentoring?
A mentor and a mentee
What should a mentor do?
What shouldn't a mentor do?
Mentoring Journey
Establishing a Successful Relationship with your Mentee
Mentoring processes
Monitoring and documentation
How do I know if I’m being a good mentor?
End of Relationship

9
7. Develop redundancy and redeployment policy and
procedures.
Assume that it has been identified that there is no formal
process in place within
King Edward VII College for redundancy and deployment.
Previously, redundancies
or redeployments have not been identified as issues in the
workforce plan, but now
a formal process is required.
Develop King Edward VII redundancy and redeployment policy
and procedures that
include:
• Aim of policy/Purpose
• Key principles (2 points will be fine and each point one
sentence)

e.g.:
committed to finding alternative employment options for
staff within the
organisation
committed to assisting the staff member to transition to a
new career if
applicable
• Definitions of redeployment and redundancy (a small
paragraph)
• Redeployment procedure (a minimum of 3 steps and each step
is one
sentence or two)
• Redundancy procedure, including entitlements as per the Fair
Work Act (a
minimum of 3 steps and each step is one sentence or two)
Use the Redundancy and Redeployment Policy and Procedures
Template to
guide your work.
8. Send an email to your assessor.

It should introduce and summarise the contents of the
attachments.
Attach your career development plan, and your redundancy and
redeployment
policy and procedures to the email.
King Edward VII College Mentoring GuideWhat is mentoring?A
mentor and a menteeWhat should a mentor do? What shouldn't a
mentor do? Mentoring JourneyEstablishing a Successful
Relationship with your MenteeMentoring processesMonitoring
and documentationHow do I know if I’m being a good
mentor?End of Relationship
Home Learning Week 6 (2 Points)
1.a. Discuss the goals of any communication you might need to
craft at the workplace, and describe actions that can be taken to
achieve that goal.
b. Which of the following is a disadvantage of the oral, in-
person combination of channel and medium?
c. Which channel and medium combination allows flexibility of
multiple formats and channels but can be limited in terms of
reach and capability?
d. Which of the combinations is used most often on the job
today?
2. Read the below article written in a high school newspaper.
Identify 5 poorly written parts of the text by providing specific
examples and make a suggestion on how to improve each
according to what we have learned in this course thus far.

In the early 1960s, it was written by poet and playwright T.S.
Eliot that television “is a medium of entertainment which
permits millions of people to listen to the same joke at the same
time, and yet remain lonesome” and although FYI Eliot is not an
authority about technology, this still remains true today about
social networks and the Internet.
Facebook, which recently celebrated its 15th birthday, has
billions of users, half of whom log in on any given day and
spend an average of 18 minutes per visit and it connects
families across continents, friends across the years and people
around the world. However, it will be noted that Face-book’s
affects on it‘s users may not be entirely benign insofaras the
ability to connect does not necessarily make people any happier,
and it could in fact reduce the satisfaction they feel about their
life.
Can it really be possible that Facebook makes you sad? Yet
last summer, a team of psychologists asked questions of a group
of people five times a day over two weeks about their emotional
state. They asked questions such as “how do you feel right
now?”, “how lonely do you feel right now?”, “how much have
you used Facebook since we last asked?” and so on.
This gave them a snapshot of each individual’s well-being and
Facebook usage throughout the day. The team found that
Facebook use correlated with a low sense of well-being. “The
more people used Facebook over two-weeks, the more their life
satisfaction levels declined over time,” they said. “Rather than
enhancing well-being, in accordance to these findings,
Facebook may under-mine it.”
Business Communication Essentials
Topic 6

Business
Messages
Copyright © 2019, 2016, 2014 Pearson Education, Inc. All
Rights Reserved.
Rights Reserved.
Checklist: Planning Business
Messages
Rights Reserved.
The Three-Step Process
Rights Reserved.
Planning Business Messages
• Analyzing the Situation
• Choosing Media and Channels
• Gathering Information

• Organizing the Information
Rights Reserved.
Writing Business Messages
• Adapting to the Audience
• Composing the Message
Rights Reserved.
Completing Business Messages
• Revising for Clarity and Conciseness
• Proofreading the Final Product
• Producing the Message
• Distributing the Message
Rights Reserved.
Optimizing Your Writing Time

Rights Reserved.
Medium/Channel Combinations
Rights Reserved.
Medium/Channel Combinations:
Advantages and Disadvantages (1 of 3)
Medium/Channel Advantages Disadvantages
Oral, in-person • Provide opportunity for immediate feedback
• Easily resolve misunderstandings and
negotiate meanings
• Involve rich nonverbal cues (both physical
gestures and vocal inflections)
• Allow you to express the emotion behind your
message
• Restrict participation to those physically
present
• Unless recorded, provide no permanent,

verifiable record of the communication
• Can reduce communicator’s control over
the message
Oral, digital • Can provide opportunity for immediate
feedback (live phone or online conversations)
• Not restricted to participants in the same
location
• Allow time-shifted consumption (podcasts, for
example)
• Lack nonverbal cues other than voice
inflections
• Can be tedious to listen to if not audience
focused (recorded messages such as
podcasts)
Written, printed • Allow writers to plan and control their
messages
• Can reach geographically dispersed
audiences, although not as easily as digital

• Offer a permanent, verifiable record
• Can be used to avoid immediate interactions
• Can deemphasize emotional elements
• Give recipients time to process messages
before responding (compared with oral
communication and some digital formats)
• Offer limited opportunities for timely
feedback
• Lack the rich nonverbal cues provided by
oral media
• Often take more time and more resources
to create and distribute
• Can require special skills in preparation
and production (elaborate documents)
Rights Reserved.

Table [Continued]
Written, digital In general, all the advantages of written printed
documents plus:
• Can be delivered quickly
• Offer the flexibility of multiple formats and
channels, from microblogs to wikis
• Offer the ability to structure messages in
creative ways, such as writing a headline on
Twitter and linking to the full message on a
blog
• Can offer links to related and more in-depth
information
• Can increase accessibility and openness in
an organization through broader sharing
• Enable audience interaction through social
media features

• Can be easily integrated with other media
types, such as embedded videos or photos
• Can be limited in terms of reach and
capability (for instance, you need
someone’s email address before sending
a message)
• Require internet or mobile phone
connectivity
• Are easy to overuse (sending too many
messages to too many recipients)
• Create privacy risks and concerns
(exposing confidential data; employer
monitoring; accidental forwarding)
• Entail security risks (viruses, spyware;
network breaches)
• Can create productivity concerns
(frequent interruptions; nonbusiness
usage)

Rights Reserved.
Visual, printed • Can convey complex ideas and relationships
quickly
• Are often less intimidating than long blocks of
text
• Can reduce the burden on the audience to
figure out how the pieces of a message or
concept fit
• Make simple charts and graphs (easy to
create in spreadsheets and other software),
then integrate with reports
• Can require artistic skills to design
(complicated visuals)
• Require some technical skills to create

• Can require more time to create than
equivalent amount of text
• Can be expensive to print (large or
elaborate pieces)
Visual, digital In general, all the advantages of visual printed
documents and all the advantages of written
digital formats plus:
• Can personalize and enhance the experience
for audience members
• Offer the persuasive power of multimedia
formats, particularly video
• Require time, cost, and skills to create
• Can require large amounts of bandwidth
to distribute
Rights Reserved.
The Most Common Media and Channel

Options
• Oral medium, in-person channel
– Management by walking around
• Oral medium, digital channel
• Written medium, print channel
– Memos, letters
▪ Choose a printed message when you:
– Want to make a formal impression
– Are legally required to provide information in printed
form
– Want to stand out from the flood of digital messages
– Need a permanent, unchangeable, or secure record
Rights Reserved.
The Most Common Media and Channel
Options
• Written medium, digital channel
• Visual medium, print channel

• Visual medium, digital channel
– Infographics, interactive diagrams, animation, and
digital video
Rights Reserved.
Visual Medium
• Print Channel
– Photographs
– Diagrams
– Charts and Graphs
• Digital Channel
– Infographics
– Interaction and
Animation
– Digital Video
Rights Reserved.

Challenges of Communication
on Mobile Devices
Consuming Digital
Media
• Screen Size and
Resolution
• Input Technologies
• Bandwidth, Speed,
Connectivity
• Data Usage and
Operating Costs
Rights Reserved.
Factors to Consider When Choosing
Media and Channels
• Media Richness
• Formality

• Media Limitations
• Channel Limitations
• Message Urgency
• Cost
• Audience Preferences
• Security and Privacy
Rights Reserved.
Choosing between Direct and Indirect
Approaches
blank Direct Approach Indirect Approach
Indirect
Approach
Audience
Reaction
Eager, interested,
pleased, neutral
Displeased
Uninterested,

unwilling
Message
Opening
Main idea, request,
good news
Buffer statement;
lead up to reasons
Statement or
question
Message
Body
Necessary details
Provide reasons;
state bad news
Arouse interest;
build desire to act
Message
Close

Cordial comment;
request action
Close cordially Request action
Rights Reserved.
Outlining Your Content
Rights Reserved.
Adapting to Your Audience
• Adopting the “you” attitude
– is to focus on the reader’s needs by demonstrating
genuine interest.
Instead of This Write This
Tuesday is the only day that we can
promise quick response to purchase
order requests. We are swamped the
rest of the week.
If you need a quick response, please

submit your purchase order requests on
Tuesday.
At Construction Resources, we are proud
to supply the highest-rated engineered
wood in the entire Midwest.
Ensure the integrity of your building
projects with the highest-rated
engineered wood in the entire Midwest.
Rights Reserved.
Maintaining Standards of Etiquette (2 of 2)
Once again, you’ve managed to bring
down the website through your
incompetent programming.
Let’s review the last website update to
explore ways to improve the process.

You’ve been sitting on our order for two
weeks, and we need it now!
Our production schedules depend on
timely delivery of parts and supplies,
but we have not yet received the order
scheduled for delivery two weeks ago.
Please respond today with a firm
delivery commitment.
Rights Reserved.
Emphasizing the Positive
• Communicate negative news without being negative.
• Euphemisms are phrases that convey your message
without carrying a negative connotations
• Avoid usage to hide the truth
The problem with this department is a
failure to control costs.

The performance of this department can
be improved with tighter cost controls.
You failed to provide all the necessary
information on the previous screen.
Please review the items marked in red so
that we can process your order as quickly
as possible.
Rights Reserved.
Using Bias-Free Language
• Avoid Bias
– Gender
– Age
– Race/Ethnicity
– Disability
Rights Reserved.

Creating a Conversational Tone
• Don’t Confuse Texting and Writing
• Avoid Stale and Obsolete Language
• Avoid Preaching and Bragging
• Be Careful with Intimacy and Humor
Rights Reserved.
Creating a Conversational Tone
• Conversational tone is warm but businesslike and
emphasizes plain, clear language; not too formal and not
too casual
– Avoid stale and pompous language
– Avoid preaching and bragging
– Be careful with humor and intimacy
Rights Reserved.
Finding the Right Tone (1 of 3)

Tone Example
Stuffy: too formal for today’s
audiences
Dear Ms. Navarro:
Enclosed please find the information that was requested during
our telephone communication of May 14. As was mentioned at
that time, Midville Hospital has significantly more doctors of
exceptional quality than any other health facility in the state.
As you were also informed, our organization has quite an
impressive network of doctors and other health-care
professionals with offices located throughout the state. In the
event that you should need a specialist, our professionals will
be able to make an appropriate recommendation.
In the event that you have questions or would like additional
information, you may certainly contact me during regular
business hours.
Most sincerely yours,
Samuel G. Berenz

Rights Reserved.
Tone Example
Conversational: just right for most
business communication
Dear Ms. Navarro:
Here’s the information you requested during our phone
conversation on Friday. As I mentioned, Midville Hospital
has the highest-rated doctors and more of them than any
other hospital in the state.
In addition, we have a vast network of doctors and other
health professionals with offices throughout the state. If you
need a specialist, they can refer you to the right one.
If you would like more information, please call any time
between 9:00 and 5:00, Monday through Friday.
Sincerely,

Samuel Berenz
Rights Reserved.
Tone Example
Unprofessional: too casual for
business communication
Here’s the 411 you requested. IMHO, we have more and
better doctors than any other hospital in the state.
FYI, we also have a large group of doctors and other health
professionals w/offices close to U at work/home. If U need
a specialist, they’ll refer U to the right one.
Any? just ring or msg.
L8R,
S
Rights Reserved.

Weeding out Obsolete Phrases
Obsolete Phrase Up-to-Date Replacement
we are in receipt of we received
kindly advise please let me/us know
attached please find enclosed is or I/we have enclosed
it has come to my attention I have just learned or [someone] has
just informed me
the undersigned I/we
in due course (specify a time or date)
permit me to say that (omit; just say whatever you need to say)
pursuant to (omit; just say whatever you need to say)
in closing, I’d like to say (omit; just say whatever you need to
say)
we wish to inform you that omit; just say whatever you need to
say)
please be advised that (omit; just say whatever you need to say)
Rights Reserved.
Using Plain Language

Prefer a Simple,
Unadorned Style
• Support the “You”
Attitude
• Show Respect for
the Audience
• Boost Productivity
and Profitability
Rights Reserved.
Selecting Active Voice or Passive
Voice (1 of 2)
• Dull and Indirect (Passive Voice)
– Legal problems are created by this contract.
– The new system was proposed by the project team.
• Lively and Direct (Active Voice)
– This contract creates legal problems.
– The project team proposed a new system.

Rights Reserved.
Selecting Active Voice or Passive
Voice (2 of 2)
• Accusatory or Self-Congratulatory (Active Voice)
– You lost the shipment.
– I recruited seven engineers last month.
• More Diplomatic (Passive Voice)
– The shipment was lost.
– Seven engineers were recruited last month.
Rights Reserved.
Choosing Powerful Words
Rights Reserved.
Balancing Abstract and Concrete

Words
Concrete Words
• Characteristics
–Tangible
–Objective
Abstract Words
• Characteristics
–Concepts
–Qualities
Rights Reserved.
Finding Words that Communicate
Well
• Choose Strong,
Precise Words
• Avoid Clichés and
Buzzwords
• Choose Familiar

Words
• Use Jargon
Carefully
Rights Reserved.
The Future of Communication:
Machine Learning
Rights Reserved.
Copyright

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